Phoenix Hotel

Photo gallery for Phoenix Hotel

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In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board

Overview of Phoenix Hotel

Phoenix Hotel

3.0 star property

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Restaurant
  • Business services
  • Bar
  • Laundry
  • Housekeeping

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Social distancing
  • Sheets and towels washed at 60°C
Map
1-8 Kensington Gardens Square, London, England, W2 4BH

Explore the area

  • Popular LocationKensington Palace13 min walk
  • Popular LocationHyde Park16 min walk
  • Popular LocationKensington High Street17 min walk
  • AirportLondon (LHR-Heathrow)37 min drive

Choose dates to view prices

About this area

London

Phoenix Hotel is located in London City Centre, a neighbourhood in London, and is near a metro station. Oxford Street and Harrods are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Hyde Park and Regent's Park. Looking to enjoy an event or a game? See what's going on at Stamford Bridge Stadium or The Oval. Guests love the hotel's convenience for public transportation: Bayswater Underground Station is 3 minutes on foot and Queensway Underground Station is 6 minutes.

What's nearby

  • Kensington Palace - 13 min walk
  • Hyde Park - 16 min walk
  • Kensington High Street - 17 min walk
  • Marble Arch - 10 min drive
  • Royal Albert Hall - 10 min drive

Getting around

  • Bayswater Underground Station - 3 min walk
  • London Paddington Station - 15 min walk
  • Heathrow Airport (LHR) - 37 min drive

About this property

Phoenix Hotel

Victorian London hotel in London City Centre, walk to Kensington Gardens
A restaurant, a bar/lounge and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, a meeting room and concierge services are on-site.
Phoenix Hotel offers 125 accommodations with a safe and coffee/tea makers. This London hotel provides complimentary wireless Internet access.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages spoken

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • 1 restaurant
  • 1 bar
  • Coffee/tea in a common area

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Computer station
  • A meeting room

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe

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Policies

Check-in

Check-in from 1:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

Property is also known as

Phoenix Hotel Hotel
Best Western Phoenix Hotel London
Best Western Phoenix London
Hotel Best Western Phoenix
Phoenix Hotel Best Western
Phoenix Hotel London
Phoenix London
Phoenix Hotel London England
Phoenix Hotel London, England
Phoenix Hotel London
Phoenix Hotel Hotel London

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 414 out of 974 reviews
5 - Excellent 43%
Rating 4 - Good. 459 out of 974 reviews
4 - Good 47%
Rating 3 - Okay. 78 out of 974 reviews
3 - Okay 8%
Rating 2 - Poor. 17 out of 974 reviews
2 - Poor 2%
Rating 1 - Terrible. 6 out of 974 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.2/5

Property conditions & facilities

4.1/5

Eco-friendliness

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, small hotel in an excellent location. The only little disappointment was, no air conditioning (during a hot summer). But, this hotel is efficient!
Stayed 3 nights in Jun 2022

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service, amenities
the bathroom is a bit small and the room is stuffy
Stayed 1 night in Jun 2022

5/5 Excellent

Liked: Staff & service, amenities, property conditions & facilities
I was unable to stay at my favourite hotel in London so chose the Phoenix. It is now my favourite! Room was small but just perfect for one person. The hotel was very clean which I appreciated. The staff was very friendly and check-in and out was easy. 5 stars for the Phoenix!
Stayed 4 nights in Jun 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area. No air conditioning. Good breakfast and beds made dairy
Stayed 5 nights in May 2022

2/5 Poor

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hope this helps the next traveler, while the rates were decent, there are a few things you give up. 1- no safe in the room 2- no ac, the my provide a plug in fan in the room to circulate air 3- Bathroom is dated and due for upgrades 4- last and definitely not least is the noise after 10 pm. I’m an average sleeper, but the doors that slam nonstop and you hear it constantly. They need to invest in some serious door stoppers and door dampeners.
Stayed 4 nights in May 2022