I arrived exhausted at 19h and found my room occupied. It turned out it was the cleaner who didn't speak English, and was still doing the room. I went out to eat and when I came back half an hour later, I almost slipped on the wet floor left by the cleaner. The smell of the cleaning chemicals was strong in the room. Fortunately the cleaner was doing another room downstairs. I called him and he wiped the floor, and all the stains due to my walking on it. A few seconds later, I had to look for the cleaner again because the door of the toilet wouldn't open. The cleaner struggled himself to open it, trying a key first before finding out that the lock doesn't open completely and therefore a bigger force needed to be applied to open it. I'm absolutely sure that not all guests would be able to open that door if it doesn't get fixed. After the successful achievement of opening the door, I wanted to wash my hands: No soap. I had to look again for the cleaner, who was the only available "staff" in the house. He gave me 2 small bars of soap.
The TV didn't work. But wait for the best bit:
At night, the room was freezing cold, and the radiator didn't work. There was no one at the reception. No one answered my phone calls. I had to sleep in my clothes with my hat and socks on to keep a bit warm under their thin blanket. I had to inhale the cleaning chemicals all night long as well.
In the morning, as in the evening, there was nobody at the front desk.
My room was 11 (top floor)