Lovely Hotel situated in Fitzrovia - nice quiet location, very close to Euston and Warren Street tube stations, and within walking distance of the British Museum and that area. The room was very clean and tastefully decorated - great shower and toiletries provided. Super comfy bed and pillows. Air con was a bit hit and miss but you can open the windows, which is a plus. The Housekeeping guy was brilliant and was a definite asset to the Hotel.
The same could not be said however for the check in staff - the chap who checked us in only asked me to confirm my name - that was it - we stood there for almost 10 minutes whilst he clicked on our booking repeatedly and we were made to feel like we were an annoyance to him. He never once asked how we were, how our journey was, had we travelled far, etc etc - he didn't tell us about the Restaurant, breakfast times, nothing. Please send him on a customer service course - no one needs it more. Having worked in Hotels for the last 30 years, it was particularly disappointing to be treated badly by the Reception staff who should be the ones to make you feel totally welcome.
The staff working on the Sunday morning when we checked out were lovely, so that was a better experience.
I would love to return to the Hotel again in the future, I just hope the rude receptionist is no longer working there.
Many thanks to everyone else who made our stay enjoyable.
