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Reviews of Holiday Inn London-Gatwick Airport, an IHG Hotel

4 out of 5
Holiday Inn London-Gatwick Airport, an IHG Hotel
Povey Cross Road, Horley, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 472 out of 1004 reviews" "
Rating 8 - Good. 360 out of 1004 reviews" "
Rating 6 - Okay. 103 out of 1004 reviews" "
Rating 4 - Poor. 44 out of 1004 reviews" "
Rating 2 - Terrible. 25 out of 1004 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful friendly check in, room comfortable and clean
Stayed 1 night in May 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This review was downgraded only due to maintenance during our stay. Highly recommended
Stayed 1 night in May 2024
Response from HI London Gatwick on 10 May 2024
Dear Brian,Thank you for sharing your experience and choosing to stay at Holiday inn London Gatwick Airport.Thank you for your generous feedback, we couldn't be happier that your stay and overall experience was to your satisfaction, we will ensure your feedback is shared with entire team for job well done.We look forward to welcome you again.Kind Regards,

4/10 Poor

Benjamin

Disliked: Cleanliness
This place is fine as a quick stay before an early flight. However, it should definitely NOT be classified as a 4 star hotel. It’s 3 star at best. The bed was pretty uncomfortable, the floor of the bathroom was unvacuumed, the carpet didn’t feel clean enough to walk on, and the couch had stains. Basic rooms, didn’t look super clean, had a bit of a musty feel to it. The staff was okay but not super efficient with helping get checked in. Overall, the quality just didn’t meet the standards of a 4 star hotel. Good enough for quick nights before an early flight, but not anything better.
Stayed 1 night in May 2024
Response from HI London Gatwick on 6 May 2024
Dear Benjamin,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LONDON - GATWICK AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments

10/10 Excellent

Jhoana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming staff.
Stayed 2 nights in Apr 2024
Response from HI London Gatwick on 6 May 2024
Dear Jhoana,Thank you for your feedback, we look forward to welcome you back. Kind Regards

8/10 Good

Harrilal

Travelled with family
Liked: Cleanliness, staff & service
The staff wss very friendly and cooperative and the location was good. However, the waiting for food at the restaurant was very long and the menu was limited. Also, the sink in the washroom was clogged and the security safe was not working.
Stayed 2 nights in May 2024
Response from Cristina on 5 May 2024
Dear Harrilal, Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, Kind Regards, Holiday Inn London Gatwick

6/10 Okay

Olivia

Travelled with family and small children
Liked: Cleanliness, staff & service
Fine for overnight transit
Stayed 1 night in Apr 2024
Response from Cristina on 5 May 2024
Dear Olivia, Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, Kind Regards, Holiday Inn London Gatwick

10/10 Excellent

George

Travelled with partner
Liked: Amenities
Undergoing extensive remodeling and the results will be very good
Stayed 1 night in Apr 2024
Response from HI London Gatwick on 3 May 2024
Dear George,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 Excellent

Kevin, Yellowknife

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Bella

Travelled with partner
Disliked: Cleanliness
Dirty room. I dusted it myself. Great breakfast.
Stayed 1 night in Apr 2024
Response from HI London Gatwick on 3 May 2024
Dear Bella,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 Excellent

robert

Liked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

John, Northville

Disliked: Property conditions & facilities
Breakfast was very good for the price. Tiny bathroom. Broken floor tiles in the bathroom and they also looked very dirty. Construction site.
Stayed 1 night in Apr 2024
Response from HI London Gatwick on 30 Apr 2024
Dear John,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 Excellent

ALEXANDER, orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Muy conveniente,lo recomiendo.
Stayed 1 night in Apr 2024
Response from HI London Gatwick on 29 Apr 2024
Dear Alexander,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn,

8/10 Good

Murray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from HI London Gatwick on 29 Apr 2024
Dear Gareth,Thank you for the lovely feedback and we appreciate that you liked the location, we look forward to welcome you back.Kind Regards,Holiday Inn London Gatwick

8/10 Good

John, Pickering

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room was quiet. Friendly and helpful staff
Stayed 1 night in Apr 2024
Response from HI London Gatwick on 25 Apr 2024
Dear John,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

2/10 Terrible

Under

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Mold on our shower ceiling. Super gross hotel. We left and booked the Hilton and demanded our money back. Had a cough from mold inhalation for 3 days following. Will never go back
Stayed 2 nights in Apr 2024
Response from HI London Gatwick on 22 Apr 2024
Dear Under,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LONDON - GATWICK AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.Rest assured we have already taken corrective actions following your feedback at the time of check out with relevant department to avoid future occurrence.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.Kind Regards

6/10 Okay

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay for the price
Stayed 1 night in Apr 2024
Response from Holiday Inn Management Team on 21 Apr 2024
Dear Thomas,Thank you for your feedback.Kindest Regards

10/10 Excellent

Julia

Stayed 1 night in Apr 2024

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Gagik

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from HI London Gatwick on 11 Apr 2024
Dear Gagik,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 Excellent

Gwen

Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly positioned and very comfortable.
Stayed 1 night in Mar 2024
Response from HI London Gatwick on 2 Apr 2024
Dear Gwen,Thank you for your feedback. We appreciate your time to leave your comments for us and look forward to welcome you back. Kindest Regards

8/10 Good

Rosemary

Travelled with family
Liked: Cleanliness, staff & service
Stayed one night for an early morning flight. It was fine but a bit older. Only provided one towel and the hair dryer did not work. It’s fine for what we needed.
Stayed 1 night in Mar 2024
Response from HI London Gatwick on 2 Apr 2024
Dear Rosemary,Thank you for your feedback. We appreciate your time to leave your comments for us. Kindest Regards Reception team

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. The bath was deep, just like a British bath should be which I Love. I will say the tap in the bathroom was very close to the basin which made it difficult to wash your hands properly a bit weird but that’s just nitpicky on my part 😂 Everything was good very convenient to Gatwick to get the shuttle bus. The food in the restaurant was good and reasonable - thank you.
Stayed 1 night in Mar 2024
Response from HI London Gatwick on 2 Apr 2024
Dear Pamela,Thank you for your feedback. We appreciate your time to leave your comments for us, we look forward to welcome you back. Kind Regards

6/10 Okay

Lev

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Gerard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un gran hotel i una bona relació qualitat-preu
Stayed 3 nights in Mar 2024
Response from HI London Gatwick on 1 Apr 2024
Dear Gerard,Thank you for sharing your experience and choosing to stay at Holiday inn London Gatwick Airport.Thank you for your feedback.We look forward to welcome you again.Kind Regards,Holiday inn London Gatwick

6/10 Okay

Jatinder

Travelled with family and small children
Liked: Cleanliness, amenities
Ideal
Stayed 1 night in Mar 2024
Response from HI London Gatwick on 3 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and excellent stay
Stayed 1 night in Mar 2024
Response from HI London Gatwick on 1 Apr 2024
Dear Alex,Thank you for sharing your experience and choosing to stay at Holiday inn London Gatwick Airport.Thank you for your feedback.We look forward to welcome you again.Kind Regards,Holiday inn London Gatwick

4/10 Poor

Choonsoo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Remember to bring your own water, or else you might end up paying £2.75 for a minuscule bottle—a total rip-off! Plus, the place had a sewage-like smell.
Stayed 1 night in Mar 2024
Response from HI London Gatwick on 1 Apr 2024
Dear Choonsoo,Thank you for sharing your experience and choosing to stay at Holiday inn London Gatwick Airport.Thank you for your feedback.We look forward to welcome you again.Kind Regards,Holiday inn London Gatwick

10/10 Excellent

Cristina

Stayed 1 night in Mar 2024

6/10 Okay

Dana

Travelled with family
Disliked: Amenities
The shuttle to the airport was expensive (not included) and there was nothing within walking distance.
Stayed 1 night in Mar 2024
Response from Holiday Inn Management Team on 21 Mar 2024
Dear Dana,Thank your feedback.All our services and prices for them are specified at the moment of booking.Kindest Regards

10/10 Excellent

Carole

perfect for a pre-flight stopover. Bed was comfortable, room was spotlessly clean, and a short ride from the airport on the Hoppa. Felt perfectly comfortable sitting in the bar as a solo traveller too.
Stayed 1 night in Mar 2024
Response from Holiday Inn Management Team on 21 Mar 2024
Dear Carole,Thank you for your 5 star review.We are delighted to see that your stay was enjoyable and comfortable.Looking forward to welcoming you back soon.Regards

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Holiday Inn Management Team on 21 Mar 2024
Dear James,Thank you for your 4 star review.Looking forward to welcoming you back soon.Regards

8/10 Good

Keith

Wanted a nice coffee early morning NOT the room instant stuff! All close till 06:30… this is an airport hotel with very early departures Really!
Stayed 1 night in Mar 2024
Response from Holiday Inn Management Team on 23 Mar 2024
Dear Keith,Thank you for your review. We appreciate your time to leave your feedback for us.Regards

6/10 Okay

Kunzhang

Stayed 1 night in Mar 2024

6/10 Okay

Michal

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
There was no toilet paper in the room! There as only 1 cup when rhere were two of us.
Stayed 1 night in Mar 2024
Response from HI London Gatwick on 5 Mar 2024
Dear Michal,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LONDON - GATWICK AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Gatwick north and south terminals. that's why we stay
Stayed 2 nights in Feb 2024
Response from HI London Gatwick on 5 Mar 2024
Dear Paul,Thank you for your feedback. We appreciate your time to leave your comments for us. Looking forward to welcoming you back soon. Kindest Regards

6/10 Okay

Ken

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Tired, noisy, frenetic
Stayed 1 night in Feb 2024
Response from HI London Gatwick on 1 Mar 2024
Dear Ken,Thank you for your feedback. We appreciate your time to leave your comments for us. Looking forward to welcoming you back soon. Kindest Regards

8/10 Good

EDUARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has been a good stay, no major complain. I had an issue with the adaptor and even the front desk agent tried to help me at the end it could not be resolved and i could not work with urgent matters and that was very frustrated. I understand it is not hotel fault but that prevent me to appreciate and enjoy the stay. Staff very kind, dinner eventually is not worthy but no other options and breakfast just average. It could be a good idea to have a kind of gift shop to be able to buy adaptors for example. The supermarket just walking distance is great! Thanks, all was good
Stayed 1 night in Feb 2024
Response from HI London Gatwick on 29 Feb 2024
Dear EDUARDO,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

8/10 Good

ALDRIE

Stayed 1 night in Feb 2024
Response from Holiday Inn Management Team on 21 Mar 2024
Dear ALDRIE,Thank you for your feedback and 4 star review.Looking forward to welcoming you back againKindest Regards

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean room and good service
Stayed 1 night in Dec 2023
Response from HI London Gatwick on 15 Feb 2024
Dear Pamela,Thank you for your feedback. We appreciate your time to leave your comments for us. Looking forward to welcoming you back soon. Kindest Regards

2/10 Terrible

Raj

Disliked: Cleanliness, staff & service, property conditions & facilities
Super poor - would like to complain.
Stayed 1 night in Feb 2024
Response from HI London Gatwick on 12 Feb 2024
Dear Raj,Thank you for your feedback. We appreciate your time to leave your comments for us. Rest assured your feedback will help us improve our services and will be shared with relevant department, We hope to see you hopefully in near future to make it right for you.Kind Regards,Holiday Inn London Gatwick

4/10 Poor

Alhagie

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Restaurant and receptionist are great, however the room is dirty. The toilet is not the best especially when you flush it appears blocked .
Stayed 1 night in Feb 2024
Response from HI London Gatwick on 12 Feb 2024
Dear Alhagie,Thank you for your feedback. We appreciate your time to leave your comments for us. Rest assured your feedback will help us improve our services and will be shared with relevant department, We hope to see you hopefully in near future to make it right for you.Kind Regards,Holiday Inn London Gatwick

8/10 Good

Elizabeth

Stayed 1 night in Feb 2024
Response from Holiday Inn Management Team on 16 Mar 2024
Dear Elizabeth,Thank you for taking your time to score your stay as of 8-star.We hope to welcoming you back.Kindest Regards,

6/10 Okay

Edward

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Holiday Inn Management Team on 3 Feb 2024
Dear Edward, Thank you for your feedback. We appreciate your time to leave your comments for us. Looking forward to welcoming you back soon. Kindest Regards

8/10 Good

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Decor a little tired but very convenient.
Stayed 1 night in Jan 2024
Response from HI London Gatwick on 31 Jan 2024
Dear Tamara,Thank you for your feedback. We appreciate your time to leave your comments for us. Looking forward to welcoming you back soon. Kindest Regards

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn Management Team on 3 Feb 2024
Dear Keith,Thank you for your feedback. We appreciate your time to leave your comments for us. Looking forward to welcoming you back soon. Kindest Regards

4/10 Poor

Melanie

Stayed 1 night in Jan 2024
Response from Holiday Inn Management Team on 3 Feb 2024
Dear Melanie,Thank you for your feedback. We appreciate your time to leave your comments for us. Looking forward to welcoming you back soon. Kindest Regards

8/10 Good

adele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine, but pricey
I didn’t eat in the hotel as I thought the prices were excessive.
Stayed 1 night in Jan 2024
Response from HI London Gatwick on 26 Jan 2024
Dear adele,Thank you for your feedback. We appreciate your time to leave your comments for us. Looking forward to welcoming you back soon. Kindest Regards

10/10 Excellent

Kevon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn Management Team on 3 Feb 2024
Dear Kevon,Thank you for your feedback. We appreciate your time to leave your comments for us. Looking forward to welcoming you back soon. Kindest Regards

10/10 Excellent

Rodrigo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Holiday Inn Management Team on 3 Feb 2024
Dear Rodrigo,Thank you for your feedback. We appreciate your time to leave your comments for us. Looking forward to welcoming you back soon. Kindest Regards