I spent two nights during a recent business trip and it was a terrible experience. I was put into a room with no heat (heating unit broken). Asked to move to a different room and I was told the hotel is fully booked, even though I didn't unpack and checked in at 3pm. Staff seemed like they just want to say no, and move on with it. Maintenance came to try to fix and promised that heat would work again after 20 mins. Well it didn't, at least during my stay there. Outside temperature was 25 F and inside felt like 50 even with 2 portable heaters. Breakfast starts at 7am, simply not early enough if you are in London for business. Bathroom smelled like sewer. Bed was clean and comfortable but decor is outdated.