Is Cromwell International Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Cromwell International Hotel?

This property doesn't offer parking.

What time is check-in at Cromwell International Hotel?

Check-in start time: 3 PM; check-in end time: 11 PM.

Where is Cromwell International Hotel located?

Located in London City Centre, this hotel is within a 15-minute walk of Natural History Museum and Science Museum. Royal Albert Hall and Kensington Palace are also within 1 mi (2 km). Gloucester Road Underground Station is only a 5-minute walk and Earl's Court Station is 8 minutes.

Cromwell International Hotel Reviews, Deals & Photos 2025

About the area

Located in London City Centre, a neighbourhood in London, Cromwell International Hotel is near a metro station. Natural History Museum and Science Museum are cultural highlights, and some of the area's notable landmarks include Royal Albert Hall and Kensington Palace. Harrods and Buckingham Palace are two other places to visit that come recommended.

Visit our London travel guide

10/10 Excellent

Gary

25 Jul 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice rooms

Was down for one night with my wife for a concert. Rooms were surprisingly decent size and clean and comfortable. Window looked out onto an enclosed wall space but we were not there for the views. Would stay here again. Hotel throughout was clean. Enjoyable stay. Bed was big enough and comfortable. Nice hotel

Stayed 1 night in Jul 2023

6/10 Okay

Roger

22 Aug 2023

The hotel was adequate for my reasons for booking which was for easy and comfortable access to the Cromwell Hospital where my wife was having an operation. I was not requiring anything other than an acceptable place to spend the night and rest between hospital visits.

Stayed 2 nights in Aug 2023

4/10 Poor

Hatem

2 Sept 2023

Disliked: Cleanliness, staff & service, property conditions & facilities

Good location within Central London. Poor experience inside the hotel regarding room cleanliness and ventilation.

Stayed 1 night in Sep 2023

2/10 Terrible

Kevin

26 Jun 2023

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay at this hotel

This hotel was dirty, had broken furniture and the air con had been disconnected

Stayed 1 night in Jun 2023

4/10 Poor

Maggie

8 Jul 2023

Dirty carpet. Dirty toilet bowl. Tatty furnishings. Chipped coffee mug. Good bed, and staff were friendly and good. Had what they describe as a superior double room, but definitely not superior!

Stayed 1 night in Jul 2023

4/10 Poor

YIBIN

3 Sept 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I saw mice in the room

Stayed 2 nights in Sep 2023

8/10 Good

Janna

29 Aug 2022

Liked: Cleanliness, staff & service, room comfort

Stay

It was a good hotel except for the fact that the air conditioning does not work.

Stayed 1 night in Aug 2022

10/10 Excellent

Sharon

15 Aug 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super accommodating management

It was supper hot in London when we were there. I asked for the coolest room they had because I have a medical condition. I don’t sweat. The hotel management were so accommodating. They went out of their way to give me a room with a working AC at a time when they posted on line that they had none.

Stayed 2 nights in Aug 2022

8/10 Good

THOMAS

13 Oct 2022

Liked: Cleanliness, staff & service, room comfort

Nice room near Cromwell Rd

Hotel nice position in between Gloucester rd and Earls ct in Cromwell Rd. Reception friendly. Rooms hard to find odd numbering system. Rooms are fine, quiet, showers abit broken need fixing Room 303. My card didnt work so had to return to reception but very helpful male receptionist, and left his number on case of other issues. Room perfectly good and bed.

Stayed 1 night in Oct 2022

8/10 Good

Yarno

28 Oct 2023

Much better than the reviews I’ve seen online but still nothing incredible. Room was as simple as it gets, no mini fridge unfortunately and not ventilation in the bathroom so the room always felt a bit stuffy. The elevator was very bizarre

Stayed 1 night in Oct 2023

4/10 Poor

Amy

25 Oct 2022

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed here for 1 night. Reception had trouble understanding me. Floor outside of toilet was soaking wet meaning we had to wear trainers around the room. Toilet was constantly flooding

Stayed 1 night in Oct 2022

2/10 Terrible

Riham

15 Oct 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

First they refused to change the dirty sheets x. They said in the morning. Belongings of previous occupied where there. So dirt take photos. Water was only very hot water. My mum who is in elder slipped in the bath , they said you need yo wait till we find someone. Need to file a complaint

Stayed 1 night in Oct 2022

2/10 Terrible

Gary

22 Aug 2023

Disliked: Cleanliness, amenities, property conditions & facilities

Arrived at hotel with confirmed booking from Expedia only to be informed by the hotel receptionist that they have no rooms available at the rate we paid.They however had room available for an additional cost. They confirmed they could see we had indeed booked and paid through Expedia but they would not honour this transaction. I was left with a young child in London and now where to stay. There were also other customers in the reception in the same position as us.

8/10 Good

shelley

23 Sept 2022

Liked: Staff & service, room comfort

Good location, reasonably proced for London

The hotel was easy to find from Glouster Road Tube and had plenty of places to eat locally. We got there early and the staff were happy for us to leave our bags until we could check in. I booked a junior suite which was spacious and clean, there was a tv in the lower part of the room. The bathroom could do with an overhaul as the bath had a lot of damage and there was some mould and stains on the bath. The windows i think were only single glazed, which wasnt great for keeping noise at a minimum as the road the hotel was on was busy throughout the night. The walls were quite thin and we could hear the people in the next room talking. However for one night and for the convenience of the location it was fine.

Stayed 1 night in Sep 2022

4/10 Poor

susan

27 Aug 2022

Disliked: Cleanliness, amenities, property conditions & facilities

Expedia used to be a site where I could find deals on decent hotels. After this last stay I don't think I will be using it anymore. The hotel was not good for families. The smell of weed come in our room every night. Had to keep the windows open because there is no A/C. The room and hotel were so badly maintained it was borderline dangerous. There was black mold in the bathroom, railings coming of, dirty mattresses. This hotel should never come up when traveling with kids. I think Expedia has stopped doing any research and will list any properties even if they are dumps.

Stayed 3 nights in Aug 2022

4/10 Poor

Kath

26 Jun 2023

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room no the cleanest and No Air Con

On arriving to the hotel it was clear there was no air conditioning. When asked for a fan we were to told to ask the night porter who in turn did not have any. The room needed cleaning - walls have dirt and marks everywhere. The shower had a screw in the thermostat lever so we were unable to turn the temperature down and it was boiling. Had to get the maintenance man to come fix.

Stayed 2 nights in Jun 2023

4/10 Poor

Rachel

17 Aug 2024

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

Unfortunately the person who checked us in did not appear to know what he was doing. Upon entering the room the WiFi didn't reach out room. Our shower and shower door were both broken and almost unusable. The duvet was ripped and there was no remote control for the TV. Side note very small towels. Upon reporting all of these things at the time of checking in we were told that nothing could be done till the morning. When we checked out we reported it all again and where told that we should have asked for another room and it was the night receptionists first night. Bearing in mind we didn't check in till 11.30 a new room should have been offered not asked for by us. Such a shame as I have stayed here before and it was lovely.

Stayed 1 night in Aug 2024

6/10 Okay

William

6 Apr 2023

Liked: Staff & service, amenities, property conditions & facilities

The staff was wonderful especially the front desk. They were very pleasant and helpful. The room/bathroom was nice and clean. The problems we had were from housekeeping. The first few days they were wonderful and then tlafter that their visits were less. I don't think they have housekeeping on the weekends. One night some gentleman knocked on the door and said he had found our room key in his room, I figured housekeeping had dropped it. Then a few days later we found a key in our door, don't know where it came from. And then on our last night, we were in the bed and some lady opened our door and we had the deadbolt locked. My husband went to the front desk and she said that wouldn't lock the door you had to lock it from the outside and then the deadbolt. We went 2 weeks with our door unlocked. The other good thing was we were about 3 blocks from the underground.

Stayed 14 nights in Mar 2023

6/10 Okay

Verified traveller

11 Nov 2023

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

La locación es buena y creo que es lo mejor que tiene el hotel. La alfombra y sillas estaban manchadas (y tengo fotos) las toallas mostraban manchas y la ducha no funcionaba bien. Paredes sin pintar, la cama no muy cómoda. Necesitan hacer mucho trabajo en este hotel para dar un buen servicio.

Stayed 3 nights in Oct 2023

2/10 Terrible

alexander

22 Oct 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Terrible accomodation. Recomending to close this hotel. Everything is very dirty. Hospitality worsed ever i have seen.

Stayed 3 nights in Oct 2023

2/10 Terrible

Melanie

22 Sept 2023

Stayed 3 nights in Sep 2023

2/10 Terrible

Mallory

10 Sept 2023

Stayed 1 night in Sep 2023

6/10 Okay

Trevor

24 Aug 2023

Stayed 2 nights in Aug 2023

4/10 Poor

Lars

24 Aug 2023

Disliked: Staff & service, property conditions & facilities, room comfort

Run down, a bit smelly, but very cheap

This hotel is nicely located in South Kensington relatively close to the Tube and surrounded by nice shops and restaurants...and it is very cheap. The hotel itself is run down, a bit smelly, and not a very attractive and comfortable place to stay. The promised bar didn't serve coffee or alcohol, the air condition didn't work properly and the window was instead held open by two bricks. The cleaning staff threw out one of my bags with souvenirs, and the hotel didn't reimburse me. I will definitely find another hotel next time around.

Stayed 3 nights in Aug 2023

2/10 Terrible

Kira

22 Aug 2023

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Aug 2023

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