Ratings based on 384 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
98% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Exquisite Hotel Option

Posted 25-Aug-2016
Pros: The rooms and spa facilities are excellent. Service is impeccable and for the size of hotel, there is a very serene feeling there.
This is the second time staying here and once again this hotel did not disappoint. The location, facilities and service are all at the very pinnacle of London hotels. I will most definitely be staying here again.
5out of 5
by A verified traveller from OR


Posted 20-Aug-2016
Beautiful hotel, wonderful location and amazing service from all employees! Definitely was treated like royalty! Looking forward to returning to London again!
5out of 5
by A verified traveller from ma

Great location in the center of london

Posted 17-Aug-2016
We stayed in this hotel in 7 days and very happy. Location: perfect. Embankment underground station is within in 1-2 min of walk. We did not know this on arrival at London Heathrow airport and got off at Charing across station. It was a 10 min of walk. Anyway, this make our sightseeing trip much easier. Not to mention that many sites are so close and within walking distance. We also use the underground train to Heathrow airport, quite easy since we have less luggage. Breakfast buffet is good, plenty of pastry and fresh fruits, also has cereal yoghurt/ juice/selection of cheese and coldcut, as well as small selection of Asian items. I did not like the scramble eggs at buffet, a little runny. Other than that, first class breakfast. Insider tip: I bought ticket for Windsor castle at hotel and avoid lines at the ticket offices . I also like the hot tub at our room. The salt/oil pack provided by hotel was great! I wish I had hot bath everyday after a long day of walking. Indoor swiming pool: room are dark and slightly intimidating. Message pool is great! Room: great except lighting is bit of dim .
5out of 5
by A verified traveller


Posted 15-Aug-2016
Pros: Everything
Location: Quiet yet central to all attractions. Right beside tube station and bus stops
As near to perfection as you can get in a hotel. Gorgeous well equipped room and bathroom, world class gym, spa and pool extending over 4 floors, comfortable bed, quiet, ideal location for everything.
5out of 5
by A verified traveller from Trinidad

Excellent location and luxury stay.

Posted 09-Aug-2016
I spent 2 nights here. It was great experience everything from the check in to check out. This is upscale hotel 5 star and very much deserving of it and higher. The staff are very nice and friendly. The room is very large beautiful decor. The bath products are from ESPA so they are phenomenonal. Free access to spa and gym facilities which were the again really good. Breakfast was included for my stay and buffet style with wide variety of delicious items. Everything you could want breads, cereals, yogurts, fruits, pastry and croissants to choice. I recommend here to anyone, just one warning you will not want to leave it's the best hotel in London.
5out of 5
by A verified traveller from Palo Alto. CA

great location and very friendly staff

Posted 04-Aug-2016
They were able to accomdate us for an extra night as we liked it so much .Definitely would stay there again . Both restaurants are very good .
5out of 5
by A verified traveller from Washington, DC

Never stayed at a $1000/night hotel before

Posted 05-Jul-2016
Pros: Ratio of staff to guests seems to be greater than one. Helpful staff were everywhere.
Cons: Well, I imagine that people used to staying at such places could find something to fault; I can't.
Location: Right on the embankment in the heart of Westminster. Theaters, restaurants, Parliament, all right outside the door.
Got it with Expedia points as a treat. Exceeded our expectations in every way. So, if you want to spend your points this way, go for it.
5out of 5
by A verified traveller from leicster

Outstanding service from staff

Posted 19-Jun-2016
Could not ask for a better night was an amazing stay dnt know why its only 4.5 should be 10
5out of 5
by A verified traveller from Phila

Beautiful hotel perfectly located.

Posted 08-Jun-2016
We were enchanted by this beautiful hotel that was totally rehabbed in 2011. The lobby is elegant. Fresh cut roses daily all over. The room is equipped and furnished with the most modern plumbing and furnishings. (great air conditioning). A short distance from Trafalgar Sq. We were close to Buckingham Palace which we visited on a walking tour. (The hop On-Hop Off bus tours are a bargain for 2 days at 40 pounds which included the walking tour and a boat ride on the Thames.) We were close enough to the theater district to walk to our show at the Savoy Theatre (1/2 mi). Restaurants are elegant in the hotel. Only problem is British cuisine leaves a lot to be desired. Though seemingly a large hotel, it had the feel of an intimate boutique hotel. Beautiful spa included in our room price.
5out of 5
by A verified traveller

2 Nights in London

Posted 31-May-2016
Great food and service. From the time you get to the hotel you're treated like royalty. I wouldn't stay anywhere else in London. Great location as well.