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citizenM London Bankside

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King Room | Premium bedding, pillow-top beds, in-room safe, desk
King Room | Premium bedding, pillow-top beds, in-room safe, desk
King Room | Premium bedding, pillow-top beds, in-room safe, desk
King Room | Premium bedding, pillow-top beds, in-room safe, desk

Overview of citizenM London Bankside

citizenM London Bankside

4.0 star property

4.6/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
20 Lavington Street, Surrey House, London, England, SE1 0NZ

Explore the area

  • Popular LocationThe Shard10 min walk
  • Popular LocationSt. Paul's Cathedral14 min walk
  • Popular LocationLondon Bridge15 min walk
  • AirportLondon (LHR-Heathrow)56 min drive

Choose dates to view prices

About this area

London

CitizenM London Bankside is located in London City Centre, a neighbourhood in London, and is near a metro station. The Shard and London Bridge are notable landmarks, and travellers looking to shop may want to visit Borough Market and Covent Garden Market. Enjoy an event or a match at O2 Arena, and consider making time for London Eye—a top attraction that's not to be missed. Spend some time exploring the area's activities, including outlet shopping.
Visit our London travel guideOpens in a new window
Map

What's nearby

  • Tate Modern - 6 min walk
  • Borough Market - 7 min walk
  • The Shard - 10 min walk
  • St. Paul's Cathedral - 14 min walk
  • London Bridge - 15 min walk

Getting around

  • Southwark Underground Station - 7 min walk
  • London Waterloo East Station - 10 min walk
  • Heathrow Airport (LHR) - 56 min drive

Restaurants

  • Pickles Cafe - 3 min walk
  • The White Hart - 3 min walk
  • Capricci - 3 min walk
  • Frank's Cafe - 3 min walk
  • Lupins - 4 min walk

About this property

citizenM London Bankside

4-star London hotel in London City Centre, near Tate Modern
Along with a restaurant, this smoke-free hotel has a bar/lounge and a 24-hour business centre. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area and a business centre. Housekeeping is available on request.
CitizenM London Bankside offers 192 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on request.

Languages

Arabic, Catalan, English, Greek, Polish, Turkish, Ukranian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–11 AM: GBP 15.95 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Coffee/tea in a common area

Restaurants on site

  • CanteenM
  • CloudM

Family friendly

  • Fridge

Conveniences

  • Lift
  • Water dispenser

Guest services

  • 24-hour front desk
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Coworking spaces
  • Meeting rooms - 7

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Low-height electrical outlets in bathroom
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • TV in lobby
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 43-inch smart TV
  • TV channels
  • iPad
  • iPod dock

Food and drink

  • Free bottled water
  • Fridge

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving features in guest rooms
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

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See similar properties

London
London
London City Centre
London City Centre
Free WiFi
Free WiFi
Hotel
Hotel
Guest rating 4.5+
Guest rating 4.5+
4 star
4 star
Family-friendly
Family-friendly

Policies

Check-in

Check-in from 2:00 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 29
Express checkout

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
Guests may download the citizenM mobile app for contactless, pre-arrival check-in options; keyless room access; and optional cleaning and food services.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: GBP 15.95 per person (approximately)
  • Late check-out fee: GBP 29 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Tax ID - 136.0572.29
This property accepts credit/debit cards; cash is not accepted
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No visitors or unregistered guests are allowed at the property after midnight.

We should mention

Only registered guests are allowed in the guestrooms
A car is not required for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Citizenm
Citizenm Bankside
Citizenm Bankside Hotel
Citizenm Bankside Hotel London
Citizenm London Bankside
London Bankside Citizenm
CitizenM London Bankside England
citizenM London Bankside Hotel
citizenM London Bankside Hotel
citizenM London Bankside London
citizenM London Bankside Hotel London

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 659 out of 1001 reviews
5 - Excellent 66%
Rating 4 - Good. 269 out of 1001 reviews
4 - Good 27%
Rating 3 - Okay. 54 out of 1001 reviews
3 - Okay 5%
Rating 2 - Poor. 13 out of 1001 reviews
2 - Poor 1%
Rating 1 - Terrible. 6 out of 1001 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.7/5

Staff & service

4.4/5

Amenities

4.6/5

Property conditions & facilities

4.5/5

Eco-friendliness
Write a review

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent from check to check out
Stayed 1 night in Aug 2022

4/5 Good

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Stay and location are great! The staff needs a bit of training in customer service
Stayed 4 nights in Jul 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, clean and quiet, close almost everything, friendly and helpful staff.
Stayed 7 nights in Jun 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet in my Pod room but active in social areas make this hotel stimulating.
Stayed 4 nights in Jun 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the hottest day so far the air con in our room was struggling and despite calling the front desk it remained hardly working
Stayed 1 night in Jun 2022