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Reviews of Park Grand Heathrow

4 out of 5
Park Grand Heathrow
449 Great West Road, Hounslow, England

Reviews

7.6

Good

Rating 10 - Excellent. 400 out of 1001 reviews" "
Rating 8 - Good. 288 out of 1001 reviews" "
Rating 6 - Okay. 139 out of 1001 reviews" "
Rating 4 - Poor. 59 out of 1001 reviews" "
Rating 2 - Terrible. 115 out of 1001 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The reception area looks a little shabby but once on the bedroom floor the decor improved massively. The room was nicely furnished and the bathroom was very high standard
Stayed 1 night in May 2024

6/10 Okay

Pamela

Nice shower but the USB charger wasn’t working! Not convenient
Stayed 1 night in May 2024
Response from Mandar Dhage on 3 May 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mandar Dhage on 3 May 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very homey!
Stayed 4 nights in Apr 2024
Response from Mandar Dhage on 3 May 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

8/10 Good

Sally spark

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay, Excellent services
Stayed 2 nights in Apr 2024
Response from Mandar Dhage on 25 Apr 2024
Dear Sally, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location for public transport into London, warm friendly staff, clean hotel and reasonable.
Stayed 1 night in Apr 2024
Response from Mandar Dhage on 25 Apr 2024
Dear Mark, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Hasina, shrewsbury

Property is a little dated ( furnitures ) and rooms are not super clean but the staffs, the facilities and the area is exceptional Shops restaurants buses and metro in walkable distance
Stayed 1 night in Apr 2024
Response from Mandar Dhage on 25 Apr 2024
Dear Hasina, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Dictine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shops and transport close, cozy room, we did need a reheat option for our cold food
Stayed 7 nights in Apr 2024
Response from Mandar Dhage on 25 Apr 2024
Dear Dictine, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mandar Dhage on 18 Apr 2024
Dear Robert, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Kesava

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service by front office staff- Monica & Vengal!
Stayed 2 nights in Apr 2024
Response from Mandar Dhage on 18 Apr 2024
Dear Kesava, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay
Stayed 1 night in Apr 2024
Response from Mandar Dhage on 18 Apr 2024
Dear Lorraine, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Rasmi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location, walkable to nearby underground stations and restaurants! It felt like a safe neighborhood to me, not too much touristy things which kept it quiet. I didn't have much interaction with the staff, but shout-out to the maid service! They kept my room clean and didn't mess with my things. I stayed for over a week and a half.
Stayed 8 nights in Mar 2024
Response from Mandar Dhage on 3 Apr 2024
Dear Rasmi, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Tonja

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Too far out from everything, the city. Had to go through dangerous area to walk to hotel.. staff during the day wasnt too friendly, not very good customer service. Had to ask a question, i waited nearly 15 minutes for someone to look up and acknowledge me. But the staff at night was better and much nicer..
Stayed 2 nights in Mar 2024
Response from Mandar Dhage on 3 Apr 2024
Dear Tonja,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful. The hotel is very pleasant and has an ambiance that is relaxing and inviting. The room was perfect, exactly what I needed and at a good price.
Stayed 1 night in Mar 2024
Response from Mandar Dhage on 3 Apr 2024
Dear Amy, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Samuel Yeboah

Stayed 8 nights in Mar 2024
Response from Mandar Dhage on 18 Apr 2024
Dear Samuel Yeboah, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Parwinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Mar 2024
Response from Mandar on 22 Mar 2024
Dear Parwinder, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

syed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent house keeping friendly staff very clean very good comfortable room
Stayed 2 nights in Mar 2024
Response from Mandar Dhage on 15 Mar 2024
Dear Syed, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

2/10 Terrible

Oana

Stayed 1 night in Mar 2024
Response from Mandar Dhage on 3 Apr 2024
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

10/10 Excellent

Vaniza

Liked: Cleanliness, staff & service, property conditions & facilities
It was the best
Stayed 1 night in Mar 2024
Response from Mandar on 21 Mar 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Kesava

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 2 nights in Feb 2024
Response from Mandar Dhage on 1 Mar 2024
Dear Kesava, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Kesava

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 2 nights in Feb 2024
Response from Mandar Dhage on 1 Mar 2024
Dear Mr. Kesava, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Liza

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed looking view from the room
Stayed 1 night in Feb 2024
Response from Mandar on 4 Mar 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

8/10 Good

Rachel

Liked: Cleanliness, staff & service
Fine for a night - dodgy area
Stayed 1 night in Jan 2024
Response from Mandar Dhage on 29 Feb 2024
Dear rACHEL,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Park Grand London Heathrow Hotel is 2 hours away from cental London and 1 hour from Heathrow airport by bus. It's not the closest to shopping areas and site seeing areas, but it's cheaper than other hotels that closer to the heart of the city. It takes about 10 min to walk from the hotel to the nearest train station. The hotel room was good, but I wished there was an exhaust in the bathroom. The walls were a bit thin. You can hear neighbors if they are loud and smelled cigarette smoke seep into the room once over my 7 day stay. I requested cleaning every day which was done well. The bed was made and toilet paper was replaced everyday. They also provided water bottles after each time they cleaned. Overall, I would rate this hotel a 4 out of 5.
Stayed 6 nights in Feb 2024
Response from Mandar Dhage on 28 Feb 2024
Dear Paricia,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mandar Dhage on 28 Feb 2024
Dear Linda, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Arsalan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking way too expensive
Stayed 2 nights in Jan 2024
Response from Mandar Dhage on 28 Feb 2024
Dear Arsalan,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

6/10 Okay

Danielle Samantha

Travelled with family, Travelled with family and small children
Breakfast are the same every day. It needs to change. It’s bland and boring. Experience was ok.
Stayed 5 nights in Feb 2024
Response from Mandar Dhage on 20 Feb 2024
Dear Danielle,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

8/10 Good

Wilfred

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very good and the hotel was clean
Stayed 3 nights in Feb 2024
Response from Mandar Dhage on 20 Feb 2024
Dear Wilfred, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Mandar Dhage on 20 Feb 2024
Dear Richard,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

10/10 Excellent

Kesava

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 2 nights in Feb 2024
Response from Mandar on 15 Feb 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Mandar on 15 Feb 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mandar on 15 Feb 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

2/10 Terrible

Shane

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Mandar on 15 Feb 2024
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

2/10 Terrible

sanjay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy
Very slow service at reception. Standards were very poor
Stayed 1 night in Feb 2024
Response from Mandar on 15 Feb 2024
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

10/10 Excellent

Muhammad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Mandar on 15 Feb 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Michelle

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 4 nights in Feb 2024
Response from Mandar on 15 Feb 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

6/10 Okay

TK Potencia

Liked: Staff & service
Disliked: Property conditions & facilities
Property is not deserving of 4 star. Should be 3 star. Require improvement generally.
Stayed 2 nights in Feb 2024
Response from Mandar on 15 Feb 2024
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

6/10 Okay

Amudat

Stayed 4 nights in Feb 2024
Response from Mandar on 15 Feb 2024
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

10/10 Excellent

Avtar

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 4 nights in Feb 2024
Response from Mandar on 15 Feb 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

kris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Mandar on 15 Feb 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

6/10 Okay

Verified traveller

Business traveller
Disliked: Room comfort
Just a fancy looking Travelodge
This is just a fancy looking Travelodge. Nothing special in the rooms and only thing extra to a Travelodge is 2 x small bottles of water. Mattress was saggy. Pay extra £12 per night for parking (not part of their advertising) and £9.99 per day for breakfast - all pretty similar to Traveldoge apart from a lot of Travelodges are free parking. No disabled parking bays and no reasonable adjustments for disabled guests who need parking. If arriving late at night after about 9.30pm, don't expect to find a parking space and don't expect any help from the front desk. Breakfast is OK but nothing special for the price. So, if comparing with other hotels, don't forget to add on £12 for parking and if breakfast is included at other hotels, add on another £9.99, so £21.99 extra per night which makes this a lot more expensive than it should be.
Stayed 3 nights in Jan 2024
Response from Mandar on 15 Feb 2024
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

10/10 Excellent

Aruna Raju

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 3 nights in Jan 2024
Response from Mandar Dhage on 6 Feb 2024
Dear Aruna, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Ved

Stayed 6 nights in Jan 2024
Response from Mandar on 21 Mar 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

8/10 Good

Imogen

Stayed 2 nights in Feb 2024
Response from Mandar on 21 Mar 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Kwadwo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Mandar Dhage on 6 Feb 2024
Dear Kwadwo, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

8/10 Good

Swati

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Mandar on 21 Mar 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking could be offerred as part of the room rate, and a meeting venue booked out for a birthday on the same floor as bedrooms i.e my room was next doir is not ideal.
Stayed 1 night in Jan 2024
Response from Mandar Dhage on 6 Feb 2024
Dear Jonathan,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

4/10 Poor

Erica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mandar Dhage on 6 Feb 2024
Dear Erica,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

10/10 Excellent

Sivaraman

Liked: Cleanliness, staff & service, property conditions & facilities
All good with stay and good place to stay
Stayed 2 nights in Jan 2024
Response from Mandar Dhage on 1 Feb 2024
Dear Sivaraman, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

ARBAAZ SIDDIQUEBHAI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay.
Stayed 4 nights in Jan 2024
Response from Mandar Dhage on 1 Feb 2024
Dear Arbaaz, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.