Hotel was okay, I was just expecting more for a 5 star. I would say 4 star.
Little things like the crystal chandelier in the foyer was dusty, the wall where they had some water feature just looked like a bathroom that needed a good clean. A bit of the doorframe on the inside of our toilet was coming away. Mean amounts of toiletries for 5 star, had to limit our use so there was enough for 2.
Our room was very clean though.
Strangely there were weighing scales in the bathroom, I’m not sure if they think that sort of addition makes it 5star.
It wasn’t in the area I had searched for, I don’t know London well enough but I will be more careful next time. If I had realised it was in the City I would’ve found somewhere else.
The staff were lovely, From the people on reception to the lovely doorman on the front door, and the guy who showed us to our room, all very friendly and professional.
The bar attached to the front was nice, great atmosphere. We didn’t eat at the hotel so I can’t comment on that.