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Reviews of The Clermont London, Charing Cross

4 out of 5
The Clermont London, Charing Cross
The Strand, London, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 809 out of 1113 reviews" "
Rating 8 - Good. 208 out of 1113 reviews" "
Rating 6 - Okay. 64 out of 1113 reviews" "
Rating 4 - Poor. 18 out of 1113 reviews" "
Rating 2 - Terrible. 14 out of 1113 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great place to stay had a wonderful time would come back again great staff thank you for everything
Stayed 4 nights in Apr 2024
Response from eva on 1 May 2024
Dear Brian, Thank you for sharing your experience at The Clermont Charing Cross Hotel. I am delighted to see that you had an amazing experience with us. It is always a pleasure knowing that our guests are satisfied with our services and facilities. We hope to have the pleasure of welcoming you back again soon! Best regards, Eva Maria Guest Services Executive

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing NOT to like Hotel was everything you look for . Room spotless, food excellent , staff helpful and friendly . Definitely recommended
Stayed 2 nights in Mar 2024
Response from eva on 1 May 2024
Dear Lesley, Thank you for sharing your experience at The Clermont Charing Cross Hotel. I am delighted to see that you had an amazing experience with us. It is always a pleasure knowing that our guests are satisfied with our services and facilities. We hope to have the pleasure of welcoming you back again soon! Best regards, Eva Maria Guest Services Executive

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 3 nights in Apr 2024
Response from eva on 1 May 2024
Dear Michael, Thank you for sharing your experience at The Clermont Charing Cross Hotel. I am delighted to see that you had an amazing experience with us. We hope to have the pleasure of welcoming you back again soon! Best regards, Eva Maria Guest Services Executive

8/10 Good

Dorothy

Travelled with family
Liked: Cleanliness, amenities
It is in a very good area! Good restaurants.
Stayed 8 nights in Feb 2024
Response from eva on 1 May 2024
Dear Dorothy, Thank you for sharing your experience at The Clermont Charing Cross Hotel. I am delighted to see that you had an amazing experience with us. We hope to have the pleasure of welcoming you back again soon! Best regards, Eva Maria Guest Services Executive

10/10 Excellent

James, Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Nice room
Stayed 3 nights in Apr 2024
Response from eva on 1 May 2024
Dear James, Thank you for sharing your experience at The Clermont Charing Cross Hotel. I am delighted to see that you had an amazing experience with us. We hope to have the pleasure of welcoming you back again soon! Best regards, Eva Maria Guest Services Executive

10/10 Excellent

Karen

It is central to everything! The bed and pillows were so comfortable and the room was spacious. Will definitely stay here again the next time we are in town
Stayed 3 nights in Apr 2024
Response from eva on 1 May 2024
Dear Karen, Thank you for sharing your experience at The Clermont Charing Cross Hotel. I am delighted to see that you had an amazing experience with us. It is always a pleasure knowing that our guests are satisfied with our services and facilities. We hope to have the pleasure of welcoming you back again soon! Best regards, Eva Maria Guest Services Executive

10/10 Excellent

Lucas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, centralized location. Updated rooms. Wonderful staff and amenities
Stayed 6 nights in Apr 2024
Response from Andrea on 20 Apr 2024
Thank you for the amazing review .We hope to have the possibility to welcome you back soon.Thank you

10/10 Excellent

sock ghim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Andrea on 20 Apr 2024
Dear Sock,Thank you for the amazing review .We hope to have the possibility to welcome you back soon.Thank you

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Elegant Victorian style hotel located near many London sights. The room was spacious and neat, but the toilet was very hard to flush. Room service was contacted two times to fix the toilet plumbing, but alas the plumbing remained unfixed. The included breakfast was fantastic! Dinner at the restaurant was average. Staff were courteous and helpful.
Stayed 4 nights in Apr 2024
Response from Eva on 19 Apr 2024
Dear Ronald, Thank you for taking the time to share your experience with us. whilst it was a pleasure to have you staying with us, please accept my since apologies if your stay with us felt short in some aspects. Rest assured we will implement improvements where possible in the areas you mentioned. We are looking forward to welcoming you back to our hotel! Kind regards, Eva Maria Guest Services Executive

10/10 Excellent

timothy, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Eva on 19 Apr 2024
Dear Timothy, Thank you for sharing your experience at The Clermont Charing Cross Hotel. We hope to have the pleasure of welcoming you back again soon! Best regards, Eva Maria Guest Services Executive

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Eva on 19 Apr 2024
Dear John, Thank you for sharing your experience at The Clermont Charing Cross Hotel. We hope to have the pleasure of welcoming you back again soon! Best regards, Eva Maria Guest Services Executive

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Eva on 16 Apr 2024
Dear Michelle, Thank you for a positive review. We hope to have the pleasure of welcoming you back again soon! Kind regards, Eva Maria Guest Services Executive

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything’s perfect at this hotel.
Stayed 1 night in Apr 2024
Response from Eva on 15 Apr 2024
Dear Mary, Thank you so much for taking the time to share your experience at the Clermont Charing Cross. We hope to have the pleasure of welcoming you back again soon! Kind regards, Eva Maria Guest Services Executive

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, property conditions & facilities
Charming property and lovely staff. A great breakfast
Stayed 3 nights in Apr 2024
Response from Eva on 15 Apr 2024
Dear Alana, Thank you so much for taking the time to share your experience at the Clermont Charing Cross. We hope to have the pleasure of welcoming you back again soon! Kind regards, Eva Maria Guest Services Executive

8/10 Good

Tama

Stayed 2 nights in Apr 2024
Response from Eva on 15 Apr 2024
Dear Tama, Thank you so much for taking the time to share your experience at the Clermont Charing Cross. We hope to have the pleasure of welcoming you back again soon! Kind regards, Eva Maria Guest Services Executive

8/10 Good

Jeffrey E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. Nice size room. Everything was very good but no lobby so 4 stars. If you arrive from US at 8 am you need some where to camp out!
Stayed 7 nights in Apr 2024
Response from Eva on 15 Apr 2024
Dear Jeffrey, Thank you so much for taking the time to share your experience at the Clermont Charing Cross. I am delighted to see that you had a great experience with us. We hope to have the pleasure of welcoming you back again soon! Kind regards, Eva Maria Guest Services Executive

8/10 Good

YING

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location very much
Stayed 8 nights in Mar 2024
Response from Eva on 15 Apr 2024
Dear Ying, Thank you so much for taking the time to share your experience at the Clermont Charing Cross. We hope to have the pleasure of welcoming you back again soon! Kind regards, Eva Maria Guest Services Executive

10/10 Excellent

Man-Wah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, cosy and comfy, the best choice in London
Stayed 1 night in Apr 2024
Response from Eva on 15 Apr 2024
Dear Man-Wah, Thank you so much for taking the time to share your experience at the Clermont Charing Cross. I am delighted to see that you had a great experience with us. We hope to have the pleasure of welcoming you back again soon! Kind regards, Eva Maria Guest Services Executive

10/10 Excellent

Robert, Burlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Clermont is connected to the tube station making it so easy to get anywhere. It was also a beautiful and comfortable place to relax after a day explring London. One of the finest places we've ever stayed. We enjoyed it completely.
Stayed 4 nights in Apr 2024
Response from Eva on 9 Apr 2024
Dear Robert,Thank you for sharing your experience at The Clermont Charing Cross Hotel.I am delighted to see that you had an amazing experience with us. It is always a pleasure knowing that our guests are satisfied with our services and facilities.We hope to have the pleasure of welcoming you back again soon!Best regards,Eva MariaGuest Services Executive

10/10 Excellent

Jeffrey M

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and comfortable hotel. Centralized location for sightseeing
Stayed 6 nights in Mar 2024
Response from Eva on 9 Apr 2024
Dear Jeffrey, Thank you for a lovely review. We hope to have the pleasure of welcoming you back again soon! Kind regards, Eva Maria Guest Services Executive

10/10 Excellent

Judith, Richmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and clean. Great food, great staff
Stayed 6 nights in Mar 2024
Response from Eva on 9 Apr 2024
Dear Judith, Thank you for a lovely review. We hope to have the pleasure of welcoming you back again soon! Kind regards, Eva Maria Guest Services Executive

10/10 Excellent

Bryan, Frederick

Travelled with family
Very professional, attentive and friendly staff. Very clean and well-managed hotel. Great location for access to Central London sites. Excellent continental breakfast. Very comfortable bed and clean bathroom.
Stayed 4 nights in Mar 2024
Response from Eva on 9 Apr 2024
Dear Bryan,Thank you for sharing your experience at The Clermont Charing Cross Hotel.I am delighted to see that you had an amazing experience with us. It is always a pleasure knowing that our guests are satisfied with our services and facilities.We hope to have the pleasure of welcoming you back again soon!Best regards,Eva MariaGuest Services Executive

8/10 Good

Sergio, Plano

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Eva on 9 Apr 2024
Dear Sergio, Thank you for a lovely review. We hope to have the pleasure of welcoming you back again soon! Kind regards, Eva Maria Guest Services Executive

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, amenities
Wow this this hotel exceeded our expectations! All the staff was so helpful. Our room was perfect. The location was very central. We will definitely return.
Stayed 3 nights in Mar 2024
Response from Eva on 9 Apr 2024
Dear Jose,Thank you for sharing your experience at The Clermont Charing Cross Hotel.I am delighted to see that you had an amazing experience with us. It is always a pleasure knowing that our guests are satisfied with our services and facilities.We hope to have the pleasure of welcoming you back again soon!Best regards,Eva MariaGuest Services Executive

10/10 Excellent

Paolo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel in a perfect location
Stayed 4 nights in Mar 2024
Response from Eva on 2 Apr 2024
Dear Paolo, Thank you so much for taking the time to share your experience at the Clermont Charing Cross. I am delighted to see that you had a great experience with us. We hope to have the pleasure of welcoming you back again soon! Kind regards, Eva Maria Guest Services Executive

8/10 Good

Kirstin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Asked for early check in in advance and upon arrival . Staff dragged their feet. Had to get manager involved to get a one hour early check in. arrived in London at 7 am Did not get a room until 2 pm
Stayed 3 nights in Mar 2024
Response from Eva on 1 Apr 2024
Dear Kristin , Thank you for taking the time to share your experience with us. While it was a pleasure to have you staying with us, please accept my apologies for any inconvenience at your arrival. Unfortunately we can never guarantee an early check in due to the level of occupancy in our hotel. We are looking forward to welcoming you back to our hotel! Kind regards, Eva Maria Guest Services Executive

10/10 Excellent

Kristianna, Escondido

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Eva on 29 Mar 2024
Dear Kristianna, Thank you so much for taking the time to share your experience at the Clermont Charing Cross. We hope to have the pleasure of welcoming you back again soon! Kind regards, Eva Maria Guest Services Executive

10/10 Excellent

Gilda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, friendly and helpful staff. Walking distance to major attractions and activities. Next to the subway and cab services. Excellent service!
Stayed 5 nights in Mar 2024
Response from Eva on 29 Mar 2024
Dear Gilda, Thank you so much for taking the time to share your experience at the Clermont Charing Cross. I am delighted to see that you had a great experience with us. We hope to have the pleasure of welcoming you back again soon! Kind regards, Eva Maria Guest Services Executive

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi family loved it, we’ll be back for sure.
Stayed 4 nights in Mar 2024
Response from Eva on 29 Mar 2024
Dear Alejandro, Thank you so much for taking the time to share your experience at the Clermont Charing Cross. We hope to have the pleasure of welcoming you back again soon! Kind regards, Eva Maria Guest Services Executive

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely interior, good size room, surprisingly quiet and a very convenient location. Staff helpful and the evening meal was nice. Would book again.
Stayed 1 night in Mar 2024
Response from Eva on 29 Mar 2024
Dear Sharon, Thank you so much for taking the time to share your experience at the Clermont Charing Cross. I am delighted to see that you had a great experience with us. We hope to have the pleasure of welcoming you back again soon! Kind regards, Eva Maria Guest Services Executive

10/10 Excellent

Trey

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The Clermont Charing Cross was a great location for our first trip to London. An easy walk to tons of historic sites, shopping and dining. It’s also literally on top of the Charing Cross station and 5 minutes from another. The hotel itself is classy and clean with a very friendly staff.
Stayed 8 nights in Mar 2024
Response from Eva on 26 Mar 2024
Dear Trey, Thank you so much for taking the time to share your experience at the Clermont Charing Cross. I am delighted to see that you had a great experience with us. We hope to have the pleasure of welcoming you back again soon! Kind regards, Eva Maria Guest Services Executive

10/10 Excellent

Rob

Liked: Staff & service, property conditions & facilities
very friendly staff
Stayed 5 nights in Mar 2024
Response from Eva on 26 Mar 2024
Dear Rob, Thank you so much for taking the time to share your experience at the Clermont Charing Cross. We hope to have the pleasure of welcoming you back again soon! Kind regards, Eva Maria Guest Services Executive

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I arrived earlier than checkin time from the US. We very much appreciated immediately being offered a room that was just a little more than the one we had reserved. We were able to get a few hours sleep and still have half a day to see you wonderful city. The hotel is very clean and beautiful. Our room was spacious, comfortable and quiet. We slept very well. We will stay with you again when we return to London.
Stayed 2 nights in Mar 2024
Response from Eva on 26 Mar 2024
Dear Kevin, Thank you so much for taking the time to share your experience at the Clermont Charing Cross. I am delighted to see that you had a great experience with us. We hope to have the pleasure of welcoming you back again soon! Kind regards, Eva Maria Guest Services Executive

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 6 nights in Mar 2024
Response from Eva on 26 Mar 2024
Dear Michelle, Thank you so much for taking the time to share your experience at the Clermont Charing Cross. We hope to have the pleasure of welcoming you back again soon! Kind regards, Eva Maria Guest Services Executive

10/10 Excellent

run

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, walkable to most major places of interest, and easy access to public transit
Stayed 6 nights in Mar 2024
Response from Eva on 26 Mar 2024
Dear Run, Thank you so much for taking the time to share your experience at the Clermont Charing Cross. I am delighted to see that you had a great experience with us. We hope to have the pleasure of welcoming you back again soon! Kind regards, Eva Maria Guest Services Executive

8/10 Good

Ling

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location, good staff, but a bit old
Stayed 2 nights in Mar 2024
Response from Jagpreet on 19 Mar 2024
Thank you for staying with us, looking forward to see you again.

6/10 Okay

Garichel

Travelled with family
Overall property was in good condition in a great location. However there were some issues, my AC was making a clicking sound all night, my shower door did not shut completely. Lastly service was good but during breakfast i witness one of the managers talking down to my server because he could not get my order which just left a sour taste.
Stayed 4 nights in Mar 2024
Response from Eva on 19 Mar 2024
Dear Garichel, Thank you for taking the time to share your experience with us. I am delighted to see that our location was convenient during your visit. However, please accept my apologies for any inconvenience experienced during your stay with us. Rest assured we will implement improvements where possible in the areas you mentioned. We are looking forward to welcoming you back to our hotel! Kind regards, Eva Maria Guest Services Executive

10/10 Excellent

Lorina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Jagpreet on 18 Mar 2024
Thank you for your stay, looking forward to see you again.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, wonderful staff, beautiful building, nice rooms, but thin walls - unfortunately we could hear conversations either side. Also, be aware the hotel is above the station and trains can be heard every few minutes until after midnight starting again very early morning. Reception advised all rooms have this noise.
Stayed 2 nights in Mar 2024
Response from Eva on 19 Mar 2024
Dear Mary, Thank you for taking the time to share your experience with us. I am delighted to see that our location was convenient during your visit. However, please accept my apologies for any inconvenience experienced during your stay with us. Rest assured we will implement improvements where possible in the areas you mentioned. We are looking forward to welcoming you back to our hotel! Kind regards, Eva Maria Guest Services Executive

8/10 Good

Dan

Stayed 4 nights in Mar 2024
Response from Eva on 9 Apr 2024
Dear Dan, Thank you for a lovely review. We hope to have the pleasure of welcoming you back again soon! Kind regards, Eva Maria Guest Services Executive

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jagpreet on 18 Mar 2024
Thank you for your stay, looking forward to see you at our establishment again

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 3 nights in Feb 2024
Response from Jagpreet on 10 Mar 2024
Thank you for choosing our establishment, we are looking forward to see you again

10/10 Excellent

Mary K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remarkably quiet, for a hotel over a rail station. Close to entertainment, galleries, restaurants.
Stayed 4 nights in Feb 2024
Response from Jagpreet on 10 Mar 2024
Thank you for choosing our hotel. we are looking forward to see you again at our establishment.

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedding was amazing, so soft
Stayed 6 nights in Mar 2024
Response from Jagpreet on 10 Mar 2024
Thank you for choosing our hotel. we are looking forward to see you again at our establishment.

10/10 Excellent

Anne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic central location. Loved this hotel, and staff were very friendly and helpful.
Stayed 6 nights in Feb 2024
Response from Eva on 7 Mar 2024
Dear Anne, Thank you so much for taking the time to share your experience with us. We hope to have the pleasure of welcoming you back again soon! Kind regards, Eva Maria Guest Services Executive

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
I had an incredible stay and was grateful for the amazing walkable location! The Clermont exceeded my expectations and I will return! Thank you for making this a great visit to London!
Stayed 2 nights in Feb 2024
Response from Eva on 5 Mar 2024
Dear Amy, Thank you so much for taking the time to share your experience with us. We hope to have the pleasure of welcoming you back again soon! Kind regards, Eva Maria Guest Services Executive

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Andrea on 3 Mar 2024
Dear KatherineThanks for the feedback, hope to see you again in future.Regards

10/10 Excellent

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. Great location.
Stayed 2 nights in Feb 2024
Response from Jagpreet on 1 Mar 2024
Thank you for choosing our establishment for your stay. We hope you had a wonderful experience and enjoyed your time here. Your feedback is valuable to us, and we look forward to welcoming you back soon.Safe travels, and see you again!

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Jagpreet on 1 Mar 2024
Thank you for choosing our establishment for your stay. We hope you had a wonderful experience and enjoyed your time here. Your feedback is valuable to us, and we look forward to welcoming you back soon.Safe travels, and see you again!

6/10 Okay

robert

Liked: Cleanliness
Hotel is in a great location but building and road works at 8am when I’m trying to relax on a precious day off is unappreciated. TV was limited in channels and slow to operate, WiFi was slow
Stayed 2 nights in Feb 2024
Response from Andrea on 24 Feb 2024
Dear Robert thanks for the review, so sorry to hear that your stay wasnt perfect as expected, we will take a note of this and try to make improvements.Kind regards