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Reviews of Abbey Court, Hyde Park Hotels

3 out of 5
Abbey Court, Hyde Park Hotels
174 Sussex Gardens, Paddington, London, England

Reviews

6.8
Rating 10 - Excellent. 101 out of 992 reviews" "
Rating 8 - Good. 409 out of 992 reviews" "
Rating 6 - Okay. 309 out of 992 reviews" "
Rating 4 - Poor. 109 out of 992 reviews" "
Rating 2 - Terrible. 64 out of 992 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

6/10 Okay

Elaine

Travelled with group
Liked: Cleanliness
The apartment was very cold no radiators were working had to sit in our coats and the bedrooms were freezing there was a little heater that we found in a wardrobe which helped a bit
Stayed 1 night in Oct 2021
Response from Kasia on 28 Oct 2021
Dear Elaine, thank you for taking the time to post your review. We are glad you enjoyed our location. We are sorry for the inconveniences you had, any issues should be dealt at reception, we would have been happy to help you. All the comments are highly valued by our management team, who will do their best to look into the problem and improve the service we provide. Kind Regards, Kasia- front office department

2/10 Terrible

KEVIN

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Don't book
Told our booking had not been comfirmed by Hotel.com even though we had booked 18 months ago moved to sister hotel down road and put in basement cave
Stayed 1 night in Jun 2021
Response from Sandra on 24 Jun 2021
Dear guest, Thank your for your review. We are sorry to hear that you had a bad staying. Could you please send an email to the hotel whenever you have the chance and explain us the reasons and details of your bad experience. It would help us a lot. Kind regards, Sandra, front desk receptionist.

4/10 Poor

Liliana

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, basic room but for what we wanted it was perfect
Stayed 2 nights in Jan 2020
Response from Abbey court hotel on 30 Jan 2020
Dear Guest, Thank you for taking your time to leave us such a positive feedback about your last stay with us. We are pleased to hear the your stay was satisfied overall and we do hope to welcome you back on the near future. Kind Regards,

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
The property was in a great location to the Tube, stores and restaurants. The main issue with the property had to do with their lack of good mattresses. Despite them changing my room mid-stay due to the condition of the mattress in the initial room, the second room likewise had a very bad mattress. The rooms were cleaned daily and the towels replaced as well. The breakfast was of a continental type with the same items each day. The staff was very helpful and pleasant.
Stayed 6 nights in Dec 2019
Response from reception front desk on 3 Jan 2020
Thank you for taking the time to review the Abbey Court Hotel after your recent stay.Your feedback is very important to us as We are constantly striving to improve our customer care. We hope we can welcome you back to the Abbey Court Hotel on your next trip to London.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from reception front desk on 3 Jan 2020
Thank you for taking the time to review the Abbey Court Hotel after your recent stay.Your feedback is very important to us as We are constantly striving to improve our customer care. We hope we can welcome you back to the Abbey Court Hotel on your next trip to London.

2/10 Terrible

Stewart

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Wifi in room Room smel;s Security light shining straight into the room. Blinds were terrible. Was told lights couldnt be turned off. Hole in the wall - appears to be where someone hit the wall Breakfast was a poor continental - i called hotel before booking advised full english breakfast available
Stayed 1 night in Dec 2019
Response from reception front desk on 8 Feb 2020
Thank you for taking the time to review the Abbey Court Hotel after your recent stay. We were very disappointed to read that you found your stay with us to be less than satisfactory. Please be assured that all your comments have been relayed to the appropriate departments and corrective actions have been taken where necessary. Please accept our sincere apologies for any shortcomings that you may have experienced during your stay, and we sincerely hope that you will consider the Abbey Court Hotel for any future visits to London. kind Regards, Abbey Court Hotel

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Location and access was perfect. Rooms are tiny bathrooms are even tinier. Walls are paper thin. Beds are very uncomfortable.
Stayed 8 nights in Nov 2019

2/10 Terrible

Muhammad, Halifax, NS

Business traveller
Disliked: Amenities, property conditions & facilities
It was a cell not a room So cold No answer from a receptionist My life was at risk the whole night because of the cold The room was even below basic Almost no shower It was awful
Stayed 1 night in Nov 2019

8/10 Good

NewYorker, New York, NY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, around the corner from Paddington Station, was easy to maneuver. We included the breakfast in the reservation and were pleasantly surprised by the full buffet of cereal, yogurt, ham, cheese, breakfast rolls, bread and more. We traveled with young kids and were accommodated well.
Stayed 4 nights in Nov 2019

8/10 Good

Carlo, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For London price and location were good. Average hotel but if you stay for 2-3 days this is the place! The area is very quiet but with some restaurants/coffee/kind of groceries option. Near the red and circle line (very important for tourist).
Stayed 2 nights in Nov 2019
Response from Abbey Court Hotel on 30 Nov 2019
Dear Carlo, Thank you for taking the time to review the Abbey Court Hotel after your recent stay. It is always very encouraging to receive a positive review like yours and we hope we can welcome you back to the Abbey Curt Hotel on your next trip to London.

10/10 Excellent

Desmond, Kildare

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay and the location is great. Easy access into the centre of London with tube station a couple of minute walk. Staff were excellent and rooms and reception where good quality.
Stayed 2 nights in Nov 2019
Response from Abbey Court Hotel on 30 Nov 2019
Dear Desmond, Thank you for taking the time to review the Abbey Court Hotel after your recent stay. It is always very encouraging to receive a positive review like yours and we hope we can welcome you back to the Abbey Court Hotel on your next trip to London.

8/10 Good

Verified traveller

Stayed 5 nights in Nov 2019
Response from management front desk on 24 Nov 2019
Dear Guest, Thank you for taking the time to complete the survey about your stay at Abbey Court Hotel. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.

6/10 Okay

Adrian

Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The springs were puffing up in my bed I asked them to turn over the mattress or get me a new mattress they put blankets down and then the sheets on top of it. The staff was extraordinary really good the breakfast was terrible. The rooms would not very clean
Stayed 14 nights in Oct 2019
Response from Abbey Court Hotel on 29 Oct 2019
Dear Guest, Thank you for taking your time to write us your feedback regarding your last stay with us. we are glad you found our staff to be welcoming and helpful. However we are sorry you were unsatisfied with the cleanliness and mattress. please be assured that your comments have been relayed o the management department which will look into the problem in order to take action about it. Please feel free to report any problem at the front desk next time, we will be happy to make it right for you. Kind Regards,

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Abbey Court Hotel on 29 Oct 2019
Dear Rodney, Thank you for taking your time to leave us your feedback following your last stay with us. We are happy to hear that your stay was satisfactory. It is always encouraging to receive such a nice feedback as yours. We do hope to welcome you back in the near future. Kind Regards,

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Basic hotel in a great location. We knew it was basic and that rooms are small while booking, but the heater and TV didn't work and there was no shampoo. Not even the basics we're met for the hefty price.
Stayed 2 nights in Oct 2019
Response from Abbey Court Hotel on 29 Oct 2019
Dear Guest, Thank you for taking your time to leave us your feedback regarding your last stay with us. We are sorry you found your stay to be less than satisfactory. .Please note, we encourage all guest to report any issues or discomfort to the reception, which is open 24/7, who will make it a priority to rectify it and we are always happy to offer guests alternative bigger rooms when availability permits. We do hope to redeem ourselves on your future trip to London. best regards,

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities
the good points of the hotel was location, being within a couple short blocks to the underground.
Stayed 6 nights in Oct 2019
Response from Abbey Court Hotel on 29 Oct 2019
Dear Guest, Thank you for sharing your experience with us. All the feedback are highly appreciate as it help us to focus on the area which needs improvement. We were delighted to hear that you took full advantage of our enviable location. Many have commented that our area is perfect for travelling around London. However we were sorry t read you were not satisfied with hotel facilities.Please next time feel free to report any problem at the front desk, we will be happy to help you. Kind Regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a super small room for what you pay for. Didn’t like I had to use the room key in a slot to get the electricity to come on in the room. Morning breakfast was lacking and could use more variety.
Stayed 2 nights in Oct 2019
Response from Abbey Court Hotel on 29 Oct 2019
Dear Guest, Thank you for sharing your experience with us. All the feedback are highly appreciate as it help us to focus on the area which needs improvement. Please be assured that all your comments have been relayed to the appropriate departments and corrective actions have been taken where necessary. Regarding the size of your room, we are sorry you were unhappy. As the hotel is not purpose built, room sizes do vary due to the historical design of the building. However, we are always happy to offer guests alternative rooms when availability permits. Please next time feel free to report any problem at the front desk, we will be happy to help you.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Abbey Court Hotel on 29 Oct 2019
Dear Guest, Thank you for taking your time to leave us your feedback regarding your last stay with us. We are sorry you found your stay to be less than satisfactory. .Please note,we encourage all guest to report any issues or discomfort to the reception, which is open 24/7, who will make it a priority to rectify it and we are always happy to offer guests alternative bigger rooms when availability permits

10/10 Excellent

Verified traveller

Stayed 5 nights in Oct 2019
Response from Abbey Court Hotel on 29 Oct 2019
Dear Guest, thank you for taking your time to leave us such a positive feedback about your last stay. We are delighted to know that your stay was more than satisfactory. We do hope you consider coming back on your future trip to London. Kind regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and tidy. Staff were polite and respectful.
Stayed 4 nights in Sep 2019
Response from Abbey Court Hotel on 29 Oct 2019
Dear Guest, Thank you for sharing your experience with us. We are glad to hear you had such good time during your stay with us. It is always encouraging to receive such a nice feedback as yours. We hope to get the chance to welcome you back again in the near future. Kind regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location ideal- within walking distance to tube station. Not a very long walk into main central London shopping areas. The hotel was lovely. Our room was too warm most of the time and the bathroom wasn’t very spacious- manageable all of the same.
Stayed 4 nights in Sep 2019
Response from Abbey Court Hotel on 29 Oct 2019
Dear Guest, Thank you for taking your time to leave us your feedback regarding your last stay with us. We were delighted to hear that you took full advantage of our enviable location. Many have commented that our area is perfect for travelling around London. Also, we appreciate the comments about about our hotel room and we are happy that met your expectations. We do hope to welcome you back soon Kind Regards,

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was a horrible experience. The beds were horrible to the point where it was depressing. The room was EXTREMELY small, old really old and disgusting. We had no choice because our flight was canceled and we had to stay there. The shower was so tiny that we had to step half our bodies out to be able to shower completely. The rugs were old. The hallway was a laberynth with old rugs and smell. The upsetting situation was that on your website the rooms looked decent and new. What a terrible experience we had. I booked two rooms. Because my mother is a senior and her experience was just as bad in her room.
Stayed 1 night in Sep 2019
Response from Abbey court Hotel on 29 Oct 2019
Dear Guest, Thank you for sharing your experience with us. All the feedback are highly appreciate as it help us to focus on the area which needs improvement.We are sorry you found your stay to be less than satisfactory. .Please note, we encourage all guest to report any issues or discomfort to the reception, which is open 24/7, who will make it a priority to rectify it and we are always happy to offer guests alternative bigger rooms when availability permits. We do hope to redeem ourselves on your future trip to London. Best Regards,

8/10 Good

Arizona, Arizona

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is minutes via train from heathrow airport. The location has a street with many selections for eatting, drinking and very close to a metro stop. The room is what you pay for an I found it clean and nice. The hotel staff was helpful. The breakfast is a bit overpriced compared to what you can get just outside. I would be happy to return to this hotel in future visits.
Stayed 3 nights in Aug 2019
Response from Abbey Court Hotel on 29 Oct 2019
Dear Arizona, Thank you for reviewing us after your last stay. We are glad you took full advantage of our enviable location. it is very central and plenty of restaurants and pubs nearby. we also appreciate the comment about our staff team. We always try to do our best to improve our customer service. We do hope to welcome you back in the near future. Kind regards,

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from Abbey Court Hotel on 29 Oct 2019
Dear Guest, Thank you for taking the time to review Abbey Court Hotel after your recent stay. We are glad to know your stay was satisfactory. All the feedback are really important to us as it helps us to identify the area which need improvements. We do hope to welcome you back in the near future. Kind Regards,

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not very helpful with room problems
TV didn't work, shower overflowed into room as outlet was blocked. nothing could be done until the next evening when we were moved into another room. Staff very unhelpful, but Manager very good when we checked out. Spoilt our weekend in London.
Stayed 2 nights in Aug 2019
Response from Abbey Court Hotel on 29 Oct 2019
Dear David, Thank you for sharing your experience with us. All the feedback are highly appreciate as it help us to focus on the area which needs improvement. We would like to apologize if the service you received did not meet our standard. We set a high standard for ourselves and are truly sorry to hear that standard was not met. Please be assured that all your comments have been relayed to the appropriate departments and corrective actions have been taken along with enhanced customer care training to avoid any repercussions. Kind Regards,

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Just location is good
It was very noisy outside because of the traffic and the curtain and window are not enough thick to shut down outside noise and light. The location is ok, just a few minutes walk from the station.
Stayed 3 nights in Aug 2019
Response from Abbey Court Hotel on 29 Oct 2019
Dear Guest, thank you for reviewing us after your last stay. We are sorry about the issues you experienced with the noise. Please note that all the feedback are welcome in order to improve the service we provide. On the other hand, We are glad you liked our hotel location and we do hope to redeem ourselves on your future trip to London. Kind regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019
Response from abbey court hotel on 30 Aug 2019
Thank you for taking the time to review the Abbey Court Hotel after your recent stay. Please be assured that your feedback has been relayed to the appropriate departments and corrective actions have been taken.Your opinion is very important to us as we are constantly striving to improve our customer care. We would like to apologize with you if our hotel didn't match your expectations. We hope we can redeem our self so please consider again the Abbey Court Hotel on your next trip to London . Kind Regards Abbey Court Hotel

4/10 Poor

Verified traveller

Stayed 2 nights in Aug 2019
Response from abbey court hotel on 30 Aug 2019
Thank you for taking the time to review the Abbey Court Hotel after your recent stay. Please be assured that your feedback has been relayed to the appropriate departments and corrective actions have been taken.Your opinion is very important to us as we are constantly striving to improve our customer care. We would like to apologize with you if our hotel didn't match your expectations. We hope we can redeem our self so please consider again the Abbey Court Hotel on your next trip to London . Kind Regards Abbey Court Hotel

8/10 Good

Francis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Both location and size are good. However, without any air conditioning, it is hot.
Stayed 1 night in Aug 2019
Response from abbey court hotel on 30 Aug 2019
Thank you for taking the time to review the Abbey Court Hotel after your recent stay. It is always very encouraging to receive a positive review like yours and we hope we can welcome you back to the Abbey Court Hotel on your next trip to London. Kind Regards Abbey Court Hotel

8/10 Good

TOMMY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time in London
For the first time in London, didn’t expect there are no a/c in the hotel’s room. Walking distance to Buckingham Palace and Kensington Palace. Underground was a block away. There were many choices for the hungry one.
Stayed 2 nights in Jul 2019
Response from abbey court hotel on 30 Aug 2019
Thank you for taking the time to review the Abbey Court Hotel after your recent stay. It is always very encouraging to receive a positive review like yours and we hope we can welcome you back to the Abbey Court Hotel on your next trip to London. Kind Regards Abbey Court Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from abbey court hotel on 31 Jul 2019
Thank you for taking your time to leave us such a positive feedback about your last stay. We are delighted to know that your stay was more than satisfactory. We do hope you consider coming back on your future trip to London. Kind Regards Abbey Court Hotel

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Positives: Good breakfast included, above and beyond service, available storage room for holding luggage, and room included a small fan. Negatives: Slightly moldy smell upon entering room and no air conditioning.
Stayed 2 nights in Jul 2019
Response from abbey court hotel on 31 Jul 2019
Thank you for taking your time to leave us such a positive feedback about your last stay. We are delighted to know that your stay was more than satisfactory. We do hope you consider coming back on your future trip to London. Kind Regards Abbey Court Hotel

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The staff was very nice and helpful. The room was very tiny and got hot because there was no ac.
Stayed 4 nights in Jul 2019
Response from Abbey Court Hotel on 23 Jul 2019
thank you for taking the time to review us after your recent stay. Please be assured that all your comments have been relayed to the appropriate departments and corrective actions have been taken where necessary. Your feedback is very important to us as We are constantly striving to improve our customer care. We hope we can welcome you back on your next trip to London. Regards, Abbey Court Hotel

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for the price and in a good location. Room was basic but clean. No complaints about our stay.
Stayed 1 night in Jul 2019
Response from abbey court hotel on 16 Jul 2019
Thank you for sharing your experience with us. We are glad to hear you had such good time during your stay with us. It is always encouraging to receive such a nice feedback as yours. We hope to get the chance to welcome you back again in the near future. Kind Regards Abbey Court Hotel

8/10 Good

janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from abbey court hotel on 16 Jul 2019
Thank you for sharing your experience with us. We are glad to hear you had such good time during your stay with us. It is always encouraging to receive such a nice feedback as yours. We hope to get the chance to welcome you back again in the near future. Kind Regards Abbey Court Hotel

4/10 Poor

Vu

Travelled with family
Disliked: Property conditions & facilities, room comfort
The room reasonably ok, but the bathroom way too small with a tiny shower, baby basin (ok to wash hand only ), main room a kettle provides but you have to put it on the floor by the door way in front of the bath room to be boil as there is only place that have sockets to be plugged in, there is one by the bed but not enough room . Room is very noisy in the early hours of the morning .
Stayed 2 nights in Jul 2019
Response from abbey court hotel on 16 Jul 2019
Thank you for taking your time to leave us your feedback regarding your last stay. We are sorry you found your stay to be less than satisfactory. Please be assured that all the comments have been relayed to the right department and corrective actions have been taken in order to avoid any repercussions. We do hope to redeem ourselves on your future trip to London. Kind Regards Abbey Court Hotel

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The exterior of this hotel is charming, but the interior does not match the exterior. We knew there was no air con and that the rooms were small. We did NOT know how small the bathrooms were. The two twin room we were given had a bathroom the size of a coat closet. My husband has broad shoulders and could not sit on the toilet without knocking the toilet paper roll off its holder. The sink was so small, I couldn't fill my water bottle so I don't know HOW we were meant to fill the kettle. We thought opening the window would help cool off the room when the cooler evening temperatures arrived. With the third-floor room overlooking an unappealing courtyard, there wasn't much of a breeze coming in the window, which we had to prop open with a hanger. The fan provided did little more than push hot air around the room. The London Plane trees not found in the states drove my allergies went nuts, so the open window was bad. We tried to give it a chance, but we gave up and booked an air-conditioned hotel near Lambeth. I will try to recover funds in full or part, but I doubt any success.
Stayed 6 nights in Jul 2019
Response from abbey court hotel on 16 Jul 2019
Thank you for taking your time to leave us your feedback regarding your last stay. We are sorry you found your stay to be less than satisfactory. Please be assured that all the comments have been relayed to the right department and corrective actions have been taken in order to avoid any repercussions. We do hope to redeem ourselves on your future trip to London. Kind Regards Abbey Court Hotel

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Hotel rooms are horrible. Room was tiny, en-suite was miniscule. Bed was hard, pillows flat. Only one very small towel each. One socket didnt work and hairdryer overheated and cut out within a minute of switching on. Breakfast was the best thing and that was barely adequate. Overall it was terrible
Stayed 2 nights in Jul 2019
Response from abbey court hotel on 16 Jul 2019
Thank you for taking your time to leave us your feedback regarding your last stay. We are sorry you found your stay to be less than satisfactory. Please be assured that all the comments have been relayed to the right department and corrective actions have been taken in order to avoid any repercussions. We do hope to redeem ourselves on your future trip to London. Kind Regards Abbey Court Hotel

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to Paddington station and Hyde Park.
Stayed 4 nights in Jul 2019
Response from abbey court hotel on 16 Jul 2019
Thank you for sharing your experience with us. We are glad to hear you had such good time during your stay with us. It is always encouraging to receive such a nice feedback as yours. We hope to get the chance to welcome you back again in the near future. Kind Regards Abbey Court Hotel

8/10 Good

Joanna

Liked: Staff & service, room comfort
Hyde Park event
Only stayed one night the room was small and nothing special but it was clean and comfy and quiet so we had a good nights sleep. The staff were friendly and the location was perfect for the station and Hyde Park
Stayed 1 night in Jul 2019
Response from abbey court hotel on 16 Jul 2019
Thank you for sharing your experience with us. We are glad to hear you had such good time during your stay with us. It is always encouraging to receive such a nice feedback as yours. We hope to get the chance to welcome you back again in the near future. Kind Regards Abbey Court Hotel

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Brilliant location. Room quite basic but adequate for 2 night stay.
Stayed 2 nights in Jul 2019
Response from abbey court hotel on 16 Jul 2019
Thank you for sharing your experience with us. We are glad to hear you had such good time during your stay with us. It is always encouraging to receive such a nice feedback as yours. We hope to get the chance to welcome you back again in the near future. Kind Regards Abbey Court Hotel

8/10 Good

Jose, Almada, Portugal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the kind of journey was perfect, near everithing, transports, restaurants, shops. Very good.
Stayed 5 nights in Jun 2019
Response from abbey court hotel on 16 Jul 2019
Thank you for sharing your experience with us. We are glad to hear you had such good time during your stay with us. It is always encouraging to receive such a nice feedback as yours. We hope to get the chance to welcome you back again in the near future. Kind Regards Abbey Court Hotel

6/10 Okay

Mire, CA

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The property was so, so... carpet not maintained - with tears, not vacuumed. Breakfast was continental, was ok. Family Room was small and a little too hot. Location was great, close to restaurants, bus and subway. However, parking was a challenge.
Stayed 3 nights in Jun 2019
Response from abbey court hotel on 16 Jul 2019
Thank you for taking your time to leave us your feedback regarding your last stay. We are sorry you found your stay to be less than satisfactory. Please be assured that all the comments have been relayed to the right department and corrective actions have been taken in order to avoid any repercussions. We do hope to redeem ourselves on your future trip to London. Kind Regards Abbey Court Hotel

4/10 Poor

Verified traveller

Stayed 5 nights in Jun 2019
Response from abbey court hotel on 16 Jul 2019
Thank you for taking your time to leave us your feedback regarding your last stay. We are sorry you found your stay to be less than satisfactory. Please be assured that all the comments have been relayed to the right department and corrective actions have been taken in order to avoid any repercussions. We do hope to redeem ourselves on your future trip to London. Kind Regards Abbey Court Hotel

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The only thing good about this property is the location, one block from London Paddington Station. Otherwise, unless you are a single backpack traveler, avoid it. I stayed with my wife and two children and was placed into a 10ft x 10ft room with no air conditioning. If you want ice, you have to go to the pub next door. As for the TV, my laptop has a bigger screen and there are no signal. We used this as a way station for a trip to Spain and decided during that trip to move to a different hotel. I have traveled for many years and stayed on at all levels of hotels and hostels. As well as on cruise ships. This is the first review I have written, but thought it necessary to steer others away from this location. I cannot and will not recommend this "hotel"!
Stayed 17 nights in Jun 2019
Response from abbey court hotel on 16 Jul 2019
Thank you for taking your time to leave us your feedback regarding your last stay. We are sorry you found your stay to be less than satisfactory. Please be assured that all the comments have been relayed to the right department and corrective actions have been taken in order to avoid any repercussions. We do hope to redeem ourselves on your future trip to London. Kind Regards Abbey Court Hotel

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location. This place is accessible, close to everything. Will return!
Stayed 6 nights in Jun 2019
Response from abbey court hotel on 16 Jul 2019
Thank you for sharing your experience with us. We are glad to hear you had such good time during your stay with us. It is always encouraging to receive such a nice feedback as yours. We hope to get the chance to welcome you back again in the near future. Kind Regards Abbey Court Hotel

6/10 Okay

Martyn

Liked: Cleanliness, property conditions & facilities, room comfort
Guy checking us in couldn’t find the booking. Was very curt with us. Wasn’t helpful at all. Eventually found the booking but no apology was given. He didn’t tell us any information about the room, WiFi or amenities. Room was good clean and comfortable. Shower good. Enjoyed our stay after bad start.
Stayed 1 night in Jun 2019
Response from abbey court hotel on 2 Jul 2019
Thank you for taking your time to leave us your feedback regarding your last stay with us. We are sorry to know that you were unhappy during your stay with us. please next time feel to report any discomfort or issue at the front desk, we will be happy to sort it out for you. Kind Regards Abbey Court Hotel

8/10 Good

Virginia, Charlotte NC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Convenient location. And the rooms were very clean.
Stayed 8 nights in Jun 2019
Response from abbey court hotel on 2 Jul 2019
Thank you for sharing your experience with us. We are glad to hear you had such good time during your stay with us. It is always encouraging to receive such a nice feedback as yours. We hope to get the chance to welcome you back again in the near future. Kind Regards Abbey Court Hotel