London Borough of Croydon Holidays

‘Soundproofed rooms’ is misleading. Very noisy hotel. Pictures are very misleading Bed extremely uncomfortable Maintenance poor. Gaps around doors and external windows that do not close properly mean this hotel is constantly noisy. I stay in west London regularly for business working nights. I booked this hotel as my usual was fully booked due to a late notice job. I booked due to the listing saying its sound proofed and various reviews saying its quiet. The first room 107 has a window that doesn’t close properly and a mot garage directly outside the window so good luck staying asleep past 7am. I was then moved to another room 01 behind reception as I was assured this would be silent (not the basement as they said) and spent the next 4 days getting almost zero sleep as the door by reception is slammed shut non stop all day (past 3pm). I appreciate cleaners will make noise during cleaning times but to spend all morning shouting to each other and slamming doors when signs on bedrooms clearly show ‘do not disturb’ staff were made aware of night works but that made no difference. Also the manager or owner screaming at staff during the day was completely unprofessional. dirt constantly falls out the bathroom vent that has never been cleaned. This is a budget hotel charging way over the odds, I spent over £1000 staying and should have slept in my van I’d have got better sleep! It’s bad that you can’t get refunds on terrible hotels Hotels.com need to check places listed

Excellent location and great breakfast options

Absolutely nothing to complain about

Friendly helpful staff. Well located. Good bar and restaurant.

This was a lovely boutique hotel and perfect for what I needed for a one-night stay in London. I booked it mainly for convenience, as it was close to the train station and made continuing my journey very easy. The room was stylish, modern, and comfortable, with a feel similar to a Moxy hotel or a CB2/West Elm-style boutique property. The bathroom was small, but modern, functional, and had great water pressure. The bed was extremely comfortable, the air conditioning worked very well, and the room felt thoughtfully designed. The staff were wonderful and very helpful. I arrived during a World Cup game, so the hotel and bar area were very lively, but the staff still greeted me warmly, brought me a bottle of water, and personally showed me to my room. That immediately made me feel taken care of, and honestly, I would have happily stayed longer. The only thing to note is the location. The hotel sits on the edge of an area that may feel a little rough depending on which direction you walk. If you leave the hotel and go right, you’ll find a cute part of London with bars, restaurants, and a Tesco nearby. If you go left, the neighborhood feels less inviting, so solo travelers may want to be mindful of that. Overall, I would definitely recommend this hotel. It was stylish, comfortable, convenient, well-run, and had genuinely kind staff. For a short London stay near the station, it was a great choice.