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Rating 10 - Excellent. 640 out of 1002 reviews" "
10 - Excellent
640
Rating 8 - Good. 285 out of 1002 reviews" "
8 - Good
285
Rating 6 - Okay. 53 out of 1002 reviews" "
6 - Okay
53
Rating 4 - Poor. 11 out of 1002 reviews" "
4 - Poor
11
Rating 2 - Terrible. 13 out of 1002 reviews" "
2 - Terrible
13
9.4/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
8.8/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
6/10 Okay
Craig
Business traveller
26 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was showing sign of age. Could hear air vent all day and night and had no way to turn this off.
Craig
Stayed 2 nights in Apr 2024
Response from euneake on 26 Apr 2024
Dear Craig,Thank you for sharing your feedback with us. We apologise for any inconvenience you experienced with the condition of your room and the noise from the air vent. Your comments have been noted, and we will address these issues promptly to ensure a more comfortable stay for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Kind regards,Euneake
Friendly staff, great amenities, very good breakfast a la carte and buffet, excellent location with underground access.
Recommend highly
ive
Stayed 4 nights in Apr 2024
Response from euneake on 26 Apr 2024
Dear Ive,Thank you for your wonderful review! We're thrilled to hear you enjoyed our friendly staff, great amenities, delicious breakfast, and convenient location. We appreciate your recommendation and hope to welcome you back soon!Kind regards,Euneake
Great location for business in the financial district
Luke
Stayed 3 nights in Apr 2024
Response from euneake on 26 Apr 2024
Dear Luke,We're delighted to hear that our location in the heart of the financial district was convenient for your business needs! Providing a strategic location for our guests is something we take pride in, and we're thrilled that it contributed positively to your experience. Thank you for choosing our hotel, and we look forward to welcoming you back for any future business trips you may have in the area!Kind regards,Euneake
10/10 Excellent
Sawarn
22 Apr 2024
Our 2 night stay was excellent clean and comfortable
Sawarn
Stayed 2 nights in Apr 2024
Response from euneake on 26 Apr 2024
Dear Sawarn,We're thrilled to hear that you had an excellent experience during your two-night stay with us! Providing a clean and comfortable environment for our guests is always a top priority, and it's wonderful to know that we met your expectations in this regard. Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again soon for another fantastic stay!Kind regards,Euneake
8/10 Good
Jeremy
Business traveller
16 Apr 2024
Liked: Property conditions & facilities
Disliked: Amenities
OK, a bit expensive for a pub with rooms
Jeremy
Stayed 1 night in Apr 2024
Response from Marketa on 17 Apr 2024
Dear Jeremy, thank you for taking time write us a review. We understand your perspective and appreciate your feedback. While we strive to offer an exceptional experience at The Chamberlain Hotel, we also value affordability. Rest assured, we continually review our pricing to ensure it aligns with the quality and value of our accommodations and services. Your input helps us in this ongoing process, and we hope to have the opportunity to welcome you back in the future. If you have any further suggestions or concerns, please don't hesitate to reach out. Warm regards, Marketa
Staff was outstanding! Rooms comfortable, good beds. Decent restaurant, good breakfast. Close underground stations.
Tracey
Stayed 6 nights in Apr 2024
Response from Marketa on 17 Apr 2024
Dear Tracey, thank you so much for taking the time to share your wonderful feedback with us! We couldn't be happier to hear that your stay at The Chamberlain Hotel was nothing short of fantastic. Knowing that our staff made such a positive impression on you fills us with joy and pride. We truly appreciate your kind words and hope to have the pleasure of welcoming you back soon for another memorable stay. Until then, take care! Warmest regards, Marketa
6/10 Okay
Michaela
9 Apr 2024
Liked: Cleanliness, staff & service
Michaela
Stayed 1 night in Apr 2024
Response from euneake on 11 Apr 2024
Good afternoon Micheala,Thank you for leaving us a review! We hope that you will book with us again soon at the Chamberlain hotel! Kind regards,Euneake
Dear Kenneth, thank you for your time to review us. We hope to see you again in the The Chamberlain Hotel in the future. Kindest regards, Marketa
10/10 Excellent
Melissa
Travelled with family
26 Mar 2024
Liked: Amenities
The hotel was conveniently located easy walking distance to the tube and the tower. The staff were friendly and accommodating. The breakfast was excellent! I would recommend choosing the hotel
Melissa
Stayed 3 nights in Mar 2024
Response from James on 26 Mar 2024
Dear MelissaThank you so much for your wonderful feedback! We're delighted to hear that you enjoyed our hotel's prime location, found our staff accommodating, and enjoyed your complimentary breakfast. Providing a seamless experience for our guests is always our top priority, and your satisfaction means the world to us. We can't wait to have the pleasure of hosting you again for another memorable stay!Kind Regards,
Dear MatthewWe're thrilled to see you enjoyed your stay! Thank you for choosing us. We hope to welcome you back soon for another fantastic experience!Kind Regards
Felt homely. Breakfast very good. Brilliant location. Good size room for a london hotel. Will use again.
Penny
Stayed 1 night in Mar 2024
Response from euneake on 24 Mar 2024
Dear Penny,Thank you for leaving us a great review! We are so happy that you enjoyed every part of your stay and that you also enjoyed the breakfast. We hope to see you at The Chamberlain again.Kind regards,Euneake
Excellent hotel, coffee and tea facilities in room and these were replenished every day during our stay, breakfast was included and was delicious! The hotel was very clean and staff were helpful and friendly. A few mins walk from two underground stations. Will most definitely stay in this property again.
Tanya
Stayed 3 nights in Mar 2024
Response from Euneake on 18 Mar 2024
Dear Tanya,Thank you for leaving us a top marks review! We're so pleased that you've enjoyed your stay with us and that it was excellent! We're thrilled that you chose to book with us and we hope that you will not hesitate to join us again another time for a fantastic stay! Kind regards,Euneake
Dear Frank, Thank you for leaving us a top marks review! We're so pleased that you've enjoyed your stay with us and that it was very good! We're thrilled that you chose to book with us and we hope that you will not hesitate to join us again another time for a fantastic stay! Kind regards,Euneake
Dear Sabrina, thank you for leaving us a top marks review! We're so pleased that you've enjoyed your stay with us and hope that you will book with us again soon at the Chamberlain hotel! Warmest regards, Gabriela
All was fine for a theatre break. Local to 2-3 tube stations. Had a free drink in the bar which was a nice touch. It was quiet in there but service was slow and server was not interested. Reception staff and breakfast staff were great
Robert
Stayed 1 night in Feb 2024
Response from Marketa on 26 Feb 2024
Dear Robert, thank you for taking the time to share your feedback with us! We're delighted to hear that our reception and breakfast teams met your expectations during your recent stay. However, we sincerely apologize for any inconvenience caused by the slow service at the bar. Your feedback is invaluable to us, and rest assured, we will address this issue with our bar team to ensure smoother service in the future.We truly appreciate your understanding and hope to have the opportunity to welcome you back to the Chamberlain for another exceptional stay soon! Warm regards, Marketa
Dear Lucy , thank you for taking time to rate us. We appreciate honest feedback and we would welcome if you could be specific to why you think we deserved only 3 stars. If you would like to get in touch with us to provide a bit more information about your stay please do. We still hope your stay was pleasant one. Kind regards, Gabriela
Dear Nathan, Thank you for leaving us a top marks review! We're so pleased that you've enjoyed your stay with us and hope that you will book with us again soon at the Chamberlain hotel. Kind Regards, Gabriela
Ideal location, walkable from Liverpool St Station. Close to bars and Tower Bridge. Very friendly staff. Room was comfortable and enjoyed the chocolates and espressos. I like the seating area out the front where we sat for a chilled out drink. Breakfast was included so definitely a positive!
Sonya
Stayed 1 night in Feb 2024
Response from Gabriela on 11 Feb 2024
Dear Sonya, Thank you for your time to share your experience. We are delighted that you had a great stay and find our staff friendly. It is the best news we can receive! We are hoping we will welcome you at The Chamberlain Hotel soon! Kind Regards, Gabriela
We had a lovely stay at the Chamberlain. The room was clean and quiet. The in-house breakfast was amazing! Several options to choose from on the menu, beautiful array of cheese and meats, and tea and coffee would definitely stay here again.
Tammy
Stayed 6 nights in Jan 2024
Response from Gabriela on 10 Feb 2024
Dear Tammy,Thank you, for leaving such a lovely review.We are delighted that you enjoyed your stay, especially the breakfast. We look forward to welcoming you again.Kind regards, Gabriela
Dear Guest, Thank you for leaving us a top marks review! We're so pleased that you've enjoyed your stay with us and hope that you will book with us again soon at the Chamberlain hotel! Kind Regards Gabriela
Very convenient to the City insurance area. Bed comfortable. Bathroom - could use some simple updates like a new faucet.
Mark
Stayed 3 nights in Jan 2024
Response from Gabriela on 26 Jan 2024
Dear Mark, Thank you for leaving us a review! We are always looking for ways to improve our guest's experience with us and we appreciate the honest feedback. We hope that your stay with us was a still positive one and that you would still book with us again in the future! Kind regards, Gabriela
10/10 Excellent
Lily
24 Jan 2024
Lily
Stayed 1 night in Jan 2024
Response from Gabriela on 26 Jan 2024
Dear Lily, Thank you for the top marks! We hope to see you at the Chamberlain in the near future for another great stay! Kind regards, Gabriela
10/10 Excellent
Guy
21 Jan 2024
Guy
Stayed 1 night in Jan 2024
Response from Gabriela on 26 Jan 2024
Dear Guy, Thank you for the top marks! We hope to see you at the Chamberlain in the near future for another great stay! Kind regards, Gabriela
Lovely stay at the Chamberlain. Just for one night but very kind of the staff to decorate the room for my husbands birthday. Great food and drinks, excellent location. All in all a great stay. Thanks.
Leigh
Stayed 1 night in Jan 2024
Response from Gabriela on 20 Jan 2024
Dear Leigh, Thank you for taking the time to leave us a review and we are so pleased that you had a great experience with us! We hope on your next visit to London that you will not hesitate to stay with us another time! Kind Regards Gabriela
10/10 Excellent
Martin
19 Jan 2024
Martin
Stayed 1 night in Jan 2024
Response from Gabriela on 20 Jan 2024
Dear Martin, Thank you for the top marks! We hope to see you at the Chamberlain in the near future for another great stay! Kind regards, Gabriela
Really lovely hotel - some really nice little touches like chocolates and great coffee in the room.
Only 4 stars because the windows were clearly quite old and the street noise was pretty loud.
Emma
Stayed 1 night in Jan 2024
Response from Marketa on 18 Jan 2024
Dear Emma, thank you for your time to leave us a review. We are very happy you have had good stay and liked the important nice touches! We are sorry about the noise from the street but we still hope you will visit us again in the near future. Warmest regards, Marketa
Good sized room, comfortable bed and nice size shower. Nice extras such as free drink coupon. Friendly staff and very good location, would definitely stay again.
Mark
Stayed 1 night in Jan 2024
Response from Marketa on 18 Jan 2024
Dear Mark, thank you for your time to share your experience. We are delighted that you had a great stay and find our staff friendly. It is the best news we can receive! We are hoping we will welcome you at The Chamberlain Hotel soon! Warm regards, Marketa
10/10 Excellent
Lorraine
13 Jan 2024
Lorraine
Stayed 1 night in Jan 2024
Response from Gabriela on 16 Jan 2024
Dear Lorraine, Thank you for leaving us a top marks review! We're so pleased that you've enjoyed your stay with us and hope that you will book with us again soon at the Chamberlain hotel! Kind Regards Gabriela
Dear Yassir, Thank you for taking the time to rate us. We hope to see you at the Chamberlain in the near future for another great stay! Kind Regards Gabriela
Dear Weijun, thank you for taking time to write us a review. We appreciate honest feedback and we would welcome if you could be specific to why you think we deserved only 3 stars. If you would like to get in touch with us to provide a bit more information about your stay please do. We still hope your stay was pleasant one. Kind regards, Marketa
Great hotel although did not get a good nights sleep as I could hear the footsteps pounding around in the room above me for most of the night. So soundproofing is not that good. Great breakfast though and friendly staff and very comfortable bed
Gamal
Stayed 1 night in Jan 2024
Response from Gabriela on 12 Jan 2024
Dear Gamal, Thank you for leaving a review for us about your stay. We take all points into consideration. We are always looking for ways to improve our guest's experience with us and we appreciate the honest feedback. Kind reagrds, Gabriela
Friendly staff, clean comfortable room and good facilities. Ideal for a stop-over in the City.
E
Stayed 1 night in Dec 2023
Response from Gabriela on 4 Jan 2024
Dear E, Thank you for taking the time to leave us this review! We're thrilled that you chose to book with us and we hope that you will not hesitate to join us again another time for a fantastic stay! Kind regards, Gabriela
We had a lovely 1 night stay in the hotel whilst visiting London for Christmas. Easy to get to on the tube. Hotel was clean and comfortable. Breakfast was brilliant. Wish we could have stayed longer.
Lisa
Stayed 1 night in Dec 2023
Response from Gabriela on 2 Jan 2024
Dear LisaThank you for leaving us a lovely review! We're so pleased that you chose to book with us and that you were happy with your room and loved the complimentary breakfast! We hope to see you at the Chamberlain in the near future for another great stay! Kind Regards Gabriela
Check in was supposed to be 3 pm but could not check in til 4 pm. No bottled water. Slow service at bar. Service was not very professional or dressed like hotel staff. No late check out without paying.
Verified traveller
Stayed 4 nights in Dec 2023
Response from Marketa on 13 Jan 2024
Dear Anonymous, thank you for your time to leave us a review. We are truly sorry your check-in was delayed. It is not happening very often and if you would leave your name I could have a look what the issue was so we could prevent whatever happened that day for the future. All our rooms are thoroughly checked before they are released for check-in and there is bottled water in the mini fridge in every room. Regarding the dress code, we believe that personality is over uniformity. It is very important to us that our team members feel comfortably so they can provide the best service they can, rather than let them be stuck in the uniform which can be very irritating. We do provide professional service as can be seen in other reviews and our reception and hotel staff are being praised in majority of them. As I mentioned before we cannot do much if we do not know what the issue was so if you would like to get in touch with us to discuss this further, please do not hesitate. Kind regards, Marketa
10/10 Excellent
Christopher
11 Dec 2023
Christopher
Stayed 2 nights in Dec 2023
Response from Marketa on 16 Dec 2023
Dear Christopher, thank you for leaving us a top marks review! We're so pleased that you've enjoyed your stay with us and that it was excellent! We hope that you will book with us again soon at the Chamberlain hotel! Kindest regards, Marketa
Lovely hotel. Very modern and great location. Poor service for breakfast.
Matthew
Stayed 1 night in Dec 2023
Response from Marketa on 16 Dec 2023
Dear Matthew, Thank you for leaving us a review. We are happy that you find the hotel modern and that it has a great location. I am very sorry to hear there was a poor service at the breakfast and if you would not mind to share a details, please do not hesitate to contact us. We value every constructive feedback that can help us to grow our service. Kindest regards, Marketa
Dear Andrew, thank you for leaving us a top marks review! We're so pleased that you've enjoyed your stay with us and that it was excellent! We hope that you will book with us again soon at the Chamberlain hotel! Kindest regards, Marketa
Great location and lovely room. Nice amenities in the bathroom and room. Highly recommend!
Victoria
Stayed 2 nights in Nov 2023
Response from Gabriela on 15 Nov 2023
Dear Victoris, Thank you for your excellent review !We hope to welcome you again soon. Kind regards, Gabriela
6/10 Okay
Tony
Travelled with group
15 Nov 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Nice people, hotel room needs updating
People very nice however rooms in desperate need of updating.
Tony
Stayed 1 night in Nov 2023
Response from Marketa on 26 Nov 2023
Dear Tony, thank you for leaving us a review! We are always looking for ways to improve our guest's experience with us and we appreciate the honest feedback. We hope that your stay with us was a still positive one and that you would still book with us again in the future! Kindest regards, Marketa
Very good location just short walk from Aldgate tube. Hotel very comfortable. Breakfast was freshly cooked to order and a great choice available on the menu. Had Spinach and egg florentine on muffin - far better than what you can get at the usual hotel buffet style breakfasts. There is a buffet of cold continental breakfast included as well. Best hotel breakfast I’ve had for a while.
Steve
Stayed 1 night in Nov 2023
Response from Gabriela on 15 Nov 2023
Dear Steve, thank you for taking the time to leave us this review! We're thrilled that you chose to book with us and we hope that you will not hesitate to join us again another time for a fantastic stay! Kind Regards, Gabriela
Trains ran under my room all night and I received very little sleep during my 5 night stay
kevin
Stayed 5 nights in Nov 2023
Response from Marketa on 16 Dec 2023
Dear Kevin, Thank you for taking time to leave us a feedback. I am really sorry that you had no sleep. If you will experience any discomfort in the future, please contact our reception, I am sure we would find an option to make you comfortable with good night sleep. Warmest regards, Makreta
Dear Scott, thank you for taking the time to leave us this review! We're thrilled that you chose to book with us and we hope that you will not hesitate to join us again another time for a fantastic stay! Warmest regards, Marketa
Dear Michael, thank you for leaving us a top marks review! We're so pleased that you've enjoyed your stay with us and that it was excellent! We hope that you will book with us again soon at the Chamberlain hotel! Warm regards, Marketa
Excellent stay. Very good location for tube and attractions. Room very nice.
Lots of new staff in restaurant.
Breakfast could have being less chaotic.
Daniel
Stayed 2 nights in Sep 2023
Response from Marketa on 4 Nov 2023
Dear Daniel, thank you for leaving us a top marks review! We're so pleased that you've enjoyed your stay with us and that it was excellent! We hope that you will book with us again soon at the Chamberlain hotel! Kindest regards, Marketa
10/10 Excellent
Paul
30 Oct 2023
Paul
Stayed 1 night in Oct 2023
Response from Marketa on 1 Nov 2023
Dear Paul, thank you for taking the time to leave us this review! We're thrilled that you chose to book with us and we hope that you will not hesitate to join us again another time for a fantastic stay! Warm regards, Marketa