Indoor pool, open 9:00 AM to 10:00 PM, pool loungers
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Reviews of Ramada by Wyndham London

3 out of 5
Ramada by Wyndham London
817 Exeter Rd, London, ON

Reviews

6.8
Rating 10 - Excellent. 209 out of 1001 reviews" "
Rating 8 - Good. 317 out of 1001 reviews" "
Rating 6 - Okay. 217 out of 1001 reviews" "
Rating 4 - Poor. 137 out of 1001 reviews" "
Rating 2 - Terrible. 121 out of 1001 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Eric

Stayed 1 night in May 2024
Response from Philip LeBlanc General manager on 21 May 2024
Thank you for your review

2/10 Terrible

Chelsy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We arrived Sunday at 3:50pm and they wouldn’t allow us to check in without a physician credit card, they would not even accept one over the phone and we did not have one. They did not accept cash or debit for incidentals. In 2024, we are well into the digital age, this is ridiculous. When we got a friend to drive over and provide a credit card, we did finally check in to a disgusting room with a dirty bathroom, rusted bath, soap and scum everywhere. The beds did not look clean. We had to ask to change rooms and it was a huge hassle. We finally did to a cleaner room and had to trip over the rippled old dingy carpet in the hall to get there. The pool was full of algie - the walk way was slimy under our feet and the place looked like it was seldomly cleaned, gross windows. The water was acceptable to swim and the one amenity that my children did enjoy. When we went for dinner, which wings were advertised on a chalk board as we walked into the hotel, the kitchen was closed Sunday and Monday, no warning. Then in the morning when we went back to use the pool, they couldn’t open because no one was there for an inspection. So my children waited at the door of the pool in their swimsuits and cried when they told us it wasn’t going to open. I am beyond disappointed, a bit disgusted to be honest. I will never choose this place again.
Stayed 1 night in May 2024
Response from Philip LeBlanc General manager on 21 May 2024
Thank you for your review. Unfortunately we do have a very strict credit card policy to prevent credit card fraud. I am sorry you had housekeeping issues with your room but I am glad they were able to move you to a more suitable room. I am glad you and your children enjoyed our pool facilities and apologize the pool was closed on Monday morning this was a misunderstanding by our staff on the holiday. For our restaurant it is typically closed on Sunday nights as these are our regular business hours. We also close our restaurant on holidays to give our staff time with their families but we do post on the doors of the restaurant and the front desk in advance so our guests are aware. Again thank you for your review and we will be following up with the appropriate departments where we fell short.

6/10 Okay

Paige

Travelled with family and small children
Disliked: Cleanliness
It's a place to sleep for the night while you're out and about in London.
Stayed 1 night in May 2024
Response from Philip LeBlanc General manager on 21 May 2024
Thank you for your review

10/10 Excellent

Kasandra

Staff nice and amazing, the pool was opened and great. May look a little rough on the outside but was very impressed with my overall experience. Would definitely come again
Stayed 2 nights in May 2024
Response from Philip LeBlanc General manager on 21 May 2024
Thank you for your review. We are happy you enjoyed your stay and look forward to your next visit.

6/10 Okay

Paul

Liked: Staff & service
My opinion
Stayed 3 nights in May 2024
Response from Philip LeBlanc General manager on 21 May 2024
Thank you for your review

4/10 Poor

Maddy

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The room was very nice and very clean when we got there but it has some rumours associated with it which I didn't know before hand.
Stayed 2 nights in May 2024
Response from Philip LeBlanc General manager on 21 May 2024
Thank you for your review. I am sorry you heard rumors. I would be interested to know what these rumors are. If you have the time could you please send me an email detailing the rumors you are speaking of at gm@ramadainnlondon.com. Thank you

8/10 Good

Eric

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Philip LeBlanc General manager on 21 May 2024
Thank you for your review

8/10 Good

Jatoya

Liked: Staff & service
Rooms are a good size. Just didn’t like how the property has not been updated.
Stayed 6 nights in Apr 2024
Response from Philip LeBlanc General manager on 13 May 2024
Thank you for your review. We appreciate the age of the property but are working diligently on upgrading and improving the property.

8/10 Good

Danielle

Liked: Staff & service
Stayed 1 night in May 2024
Response from Philip LeBlanc General manager on 13 May 2024
Thank you for your review

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Apr 2024
Response from Philip LeBlanc General manager on 6 May 2024
Thank you for your review

6/10 Okay

Alex

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Unfortunately the pool was closed which was a primary reason why this property was chosen. Walls are paper thin and we heard the guests in the next room listening to 70s classics (albeit excellent songs) until 2am amongst some other things we could’ve done without hearing. Property was good enough for the price but certainly could be cleaned more thoroughly. I’m the end, you get what you pay for. $90 for the night. I suppose it was decent.
Stayed 2 nights in May 2024
Response from Philip LeBlanc General manager on 6 May 2024
thank you for your review. Unfortunately the pool was closed due to an emergency mechanical issue. It has since been repaired and is up and running sorry for that.

6/10 Okay

Chris

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very dated facility, continental breakfast was no longer offered as indicated on line and a 15$ charge for breakfast
Stayed 1 night in Apr 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very relaxing stay, thank you
Stayed 1 night in May 2024
Response from Philip LeBlanc General manager on 3 May 2024
We are glad you enjoyed your stay and look forward to taking care of you again in the future. Thank you for your review.

6/10 Okay

Matt

Liked: Staff & service
Stayed 1 night in May 2024
Response from Philip LeBlanc General manager on 3 May 2024
Thank you for your review

8/10 Good

Lucky

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
👍
Stayed 1 night in Apr 2024
Response from Philip LeBlanc General manager on 1 May 2024
Thank you for your review.

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities
Right off the 401, which for my trip was good. Hotel is run down looking on outside. The hallways are dingy but the actual room was clean and decent. If you are willing to overlook the exterior, its a decent place
Stayed 1 night in Apr 2024
Response from Philip LeBlanc General manager on 29 Apr 2024
Thank you for your review. We are in the middle of renovations and hopefully will be completed by the next time you return.

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel for the price. "Biggest cons- "Breakfast included" was advertised as "No longer available" with a note at the front desk upon arrival .... Breakfast is now a paid menu in their restaurant . Trying to get a late check-out was a circus act. Didn't bother. Even though we could have used the extra sleep because there was a teenager sports tournament in town- and our room was mixed in with theirs all around us, noise and half naked kids running up and down the halls til about midnight. Pros- Pool looked really nice. Staff were pleasant. Man working the bar was wonderful. To be honest, I'd stay again, There is enough walkable restaurants amd shopping in the area. It was clean and I got what I paid for. Can't help how other guests behave. Room was clean, beds were comfortable, fridge microwave and tv all worked without issue. Plenty of towels and amenities to get us by.
Stayed 1 night in Apr 2024
Response from Philip LeBlanc General manager on 29 Apr 2024
Thank you for your review. The complementary continental breakfast was a pilot project we tried for two months to attempt to bring more value to our guests. Unfortunately we received such a large volume of complaints about it being "not good enough" that we decided to discontinue it and go back to our regular menu. Otherwise I am glad you enjoyed your stay and we look forward to having you with us again.

6/10 Okay

Nodine, Cambridge

Liked: Cleanliness, staff & service
The hotel has seen better years. Definitely needs updating and newer beds. It was clean though and the gentleman in the lounge was very friendly. The food was okay. Only needed a place to lay our heads for the night so on that point it met our needs for the price.
Stayed 1 night in Apr 2024
Response from Philip LeBlanc General manager on 29 Apr 2024
Thank you for your comments we will defiantly pass them on to our staff. Thank you for your review.

6/10 Okay

Sanildutt

Stayed 5 nights in Apr 2024
Response from Philip LeBlanc General manager on 29 Apr 2024
Thank you for your review

2/10 Terrible

Jerika

Disliked: Staff & service, property conditions & facilities
I am very unhappy with our stay
Stayed 1 night in Apr 2024
Response from Philip LeBlanc General manager on 26 Apr 2024
I am so sorry we didn't meet your expectation. Thank you for your review

2/10 Terrible

Ruben

Disliked: Cleanliness, staff & service, property conditions & facilities
Yesterday, April 23, I arrived at the hotel and they didn't let me access because of the deposit that has to be made with the credit card but I don't handle credits and the girl in the lobby told me not to worry that she would notify the hotel when I canceled the reservation so that they can refund my money and I have not received any response from you
Stayed 1 night in Apr 2024
Response from Philip LeBlanc General manager on 25 Apr 2024
Ruben thank you for reaching out. Unfortunately we do require a credit card at check-in for security deposit. Seeing as you were not able to check-in with us due to our policy I have instructed the front desk to issue a full refund to expedia being a prepaid reservation. I would simply ask you to contact expedia and request a refund. Thank you

8/10 Good

Mary Ann

Travelled with partner
Good location, convenient and comfortable
Stayed 1 night in Apr 2024
Response from Philip LeBlanc General manager on 22 Apr 2024
Thank you for your review

8/10 Good

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities
Accomodating staff
Stayed 1 night in Apr 2024
Response from Philip LeBlanc General manager on 22 Apr 2024
I am glad our staff took good care of you. Thank you for your review

8/10 Good

dean

Travelled with partner
Staff were friendly and professional. The lounge was good with quick service and good food. Only issue was that we had a room closest to the main stairs so there was a lot of traffic and was louder at times during the afternoon and early evening
Stayed 1 night in Apr 2024
Response from Philip LeBlanc General manager on 22 Apr 2024
I am glad your stay was comfortable for the most part. Thank you for your review

10/10 Excellent

Ainsley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Philip LeBlanc General manager on 22 Apr 2024
Thank you for your review

8/10 Good

Petra

Liked: Cleanliness, staff & service
Stayed 12 nights in Apr 2024
Response from Philip LeBlanc General manager on 17 Apr 2024
Thank you for your review. We are glad you enjoyed your stay.

6/10 Okay

MARGARET

Travelled with family and small children, Business traveller
Liked: Cleanliness
Location was perfect for activities that were planned
Stayed 1 night in Apr 2024
Response from Philip LeBlanc General manager on 15 Apr 2024
Thank you for your review. We are glad you enjoyed your stay.

4/10 Poor

Steve

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Meh
Stayed 2 nights in Apr 2024
Response from Philip LeBlanc General manager on 15 Apr 2024
Thank you for your review

10/10 Excellent

Jason

Stayed 1 night in Apr 2024
Response from Philip LeBlanc General manager on 6 May 2024
Thank you for your review

2/10 Terrible

michael

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This place is an old tired hotel that should be torn down. Expedia should take it off your site . There are many new and better hotels within minutes. Spend the extra 20 bucks and stay at any of nearby properties
Stayed 1 night in Apr 2024
Response from Philip LeBlanc General manager on 11 Apr 2024
Thank you for your review. I am sorry we did not meet your expectations. We like to think we give you value for your money spent. I would be shocked if you found a "new and better hotel" for 20 bucks. But I wish you luck. Thank you again for your review.

8/10 Good

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good condition for Hotel that is 50 plus years old.
Stayed 1 night in Apr 2024
Response from Philip LeBlanc General manager on 11 Apr 2024
We appreciate your kind words. Thank you for your review

8/10 Good

PAUL

Travelled with family, Business traveller
Disliked: Amenities
Very old
Stayed 1 night in Apr 2024
Response from Philip LeBlanc General manager on 11 Apr 2024
Thank you for your review.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Philip LeBlanc General manager on 11 Apr 2024
Thank you for your review

4/10 Poor

Shawn

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The property was old and outdated. Room had a musty basement smell. Had to wait about an hour to get room after the regular check in time. I would not recommend staying at this property.
Stayed 1 night in Apr 2024
Response from Philip LeBlanc General manager on 10 Apr 2024
I am sorry for the challenges you experienced while staying at our hotel. I appreciate you letting us know. Thank you for your review.

8/10 Good

E Carmen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Easy access from the highway.
Stayed 1 night in Apr 2024
Response from Philip LeBlanc General manager on 10 Apr 2024
Thank you for your review

2/10 Terrible

Nicole

I was even able to check in or contact customer service as they would not even except me in. I had two kids with me! No credit card for security deposit, that should probably of been mentioned. Had a very terrible experience and will never book directly with Expedia again
Stayed 1 night in Apr 2024
Response from Philip LeBlanc General manager on 10 Apr 2024
I am sorry for the misunderstanding. It is our policy and is in expedia policies explaining we do require a credit card at check-in for every guest who checks in to our hotel. Thank you for your review

4/10 Poor

Alyssa

Stayed 1 night in Apr 2024
Response from Philip LeBlanc General manager on 29 Apr 2024
Thank you for your review

2/10 Terrible

Edin

Stayed 1 night in Apr 2024
Response from Philip LeBlanc General manager on 29 Apr 2024
Thank you for your review

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Philip LeBlanc General manager on 10 Apr 2024
Thank you for your review

8/10 Good

Marko

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Older facilities are priced for working people. "Worth the price of admission," so to speak. I am happy to pay 100 dollars less per night than the brand name hotel. The pool was a nice perk that the kid liked. Inconsiderate people in neighboring rooms made sleeping more challenging than it need be.
Stayed 2 nights in Apr 2024
Response from Philip LeBlanc General manager on 8 Apr 2024
Thank you for your review we appreciate your kind words. I am sorry that you had Challenges with the guests next to you.

6/10 Okay

Marie, Naughton

Travelled with family
Liked: Amenities
Towels did not get changed Beds didn’t get made Room Phone needed repair
Stayed 2 nights in Apr 2024
Response from Philip LeBlanc General manager on 8 Apr 2024
Thank you for letting us know about your phone we will have maintenance look into it right away. Towels and beds get turndown service every three days which is our brand standard and is indicated on the mirror in the bathroom. That said if you need anything all you have to do is call the front desk and ask. Thank you for your review

8/10 Good

Parwinder

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Philip LeBlanc General manager on 8 Apr 2024
Thank you for your review

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Staff & service, amenities
The sink in the bathroom was clogged, the pool has a scum line and is a bit cold, someone even carved their name in the line of filth lol. I really think the management should have thst taken care of....unsightly and gross. It needs to be cleaned. But, it was the cheapest rate, we stayed for 1 night. Other than that, no other complaints....
Stayed 1 night in Apr 2024
Response from Philip LeBlanc General manager on 4 Apr 2024
Thank you for your review I will have our maintenance team look into this right away.

6/10 Okay

David

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Philip LeBlanc General manager on 4 Apr 2024
Thank you for your review

8/10 Good

HYDERALI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Philip LeBlanc General manager on 2 Apr 2024
Thank you for your review. We are glad you enjoyed your stay.

6/10 Okay

Asiat

It is okay
Stayed 2 nights in Mar 2024
Response from Philip LeBlanc General manager on 1 Apr 2024
Thank you for your review

8/10 Good

Delsie

Liked: Cleanliness, staff & service
Salt water pool was very enjoyable. Room was in need of some repair and the floor heater was impossible to sleep through it was so loud. Desk was able to switch us from a second floor room to a first floor due to knee issues and no elevator which was appreciated.
Stayed 1 night in Mar 2024
Response from Philip LeBlanc General manager on 1 Apr 2024
Thank you for your review we are glad you enjoyed your stay with us and we are glad we were able to accommodate you.

10/10 Excellent

Greg

Travelled with family
We enjoyed our stay at Ramada London! We have been there several times and will return again in future. Clean, quiet and very friendly staff!
Stayed 1 night in Mar 2024
Response from Philip LeBlanc General manager on 1 Apr 2024
This is great. We are glad you enjoyed all your stays with us and look forward to having you with us again in the future. Thank you for your review

8/10 Good

Girlie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Philip LeBlanc General manager on 1 Apr 2024
Thank you for your review

4/10 Poor

Ashish

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Philip LeBlanc General manager on 1 Apr 2024
Thank you for your review