Dear Kassiani,Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you had an amazing time at Ibis.It's fantastic to know that you found our staff lovely and enjoyed the delicious breakfast. We're delighted that you found the bed and shower very comfortable, ensuring a relaxing stay for you.We're glad we could provide the convenience of safely storing your luggage before check-in, allowing you to explore London hassle-free. And we couldn't agree more about the convenience of our location, being on the Central Line at Shepherds Bush, making it easy to access most attractions in the city.Thank you for recommending us. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

Dear Vlad,Thank you for 5/5! It is much appreciated, and we hope to welcome you back soon.Kind Regards,

Dear Sarah,Thank you very much for your feedback. It is much appreciated.Kind Regards,

Thank you for your feedback.

Thank you for your feedback.

Dear Joanna,Thank you for taking the time to share your feedback about your recent stay at ibis London Shepherds Bush - Hammersmith. We truly appreciate your kind words about our hotel.We are sorry to hear that the breakfast did not meet your expectations. Your feedback is valuable to us, and we will take it into account as we continue to improve our services.We hope that you will give us another opportunity to provide you with an exceptional experience in the future.Kind Regards,

Thank you for your feedback.

Thank you for your feedback!

Thank you for your feedback!

Dear Simon,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found your stay comfortable and the hotel clean in a quiet area. It's great to know that our location, just across the road from the tube and a short walk to Westfield, added to the convenience of your stay.We appreciate your comments regarding the breakfast, and we apologize if some items were dry. Your input is valuable to us, and we will certainly share this with our kitchen team to make improvements and ensure a more enjoyable dining experience for our guests.Thank you for choosing to stay with us, and we hope to welcome you back for another pleasant stay in the future. If you have any further suggestions or if there's anything specific you would like us to address, please don't hesitate to let us know.Best regards,

Dear Klaus,Thank you for your feedback.

Dear Patrica,Thank you very much for 5/5.It is much appreciated. We hope to welcome you back soon!

Dear Kira, Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the unpleasant experience you had during your stay. We understand that the smell of smoke in the room due to someone smoking in the bathroom was unpleasant. We apologize for any inconvenience caused. Additionally, we apologize for the inconvenience caused by the flooded shower in the morning. Your feedback is valuable to us, and we will take it into account to improve our services. Kind Regards,

Thank you for your feedback.

Thank you for your feedback.

Thank you for your feedback.

Thank you for your feedback.

Thank you for your feedback.

Dear Nikki,Thank you for being a loyal guest and for taking the time to share your positive experiences with us. We're thrilled to hear that you have enjoyed your stays with us multiple times.It's fantastic that our location near Westfield shopping center and the tube station has been convenient for your travels, providing easy access to various destinations. We appreciate your comments about our on-site parking, free and accessible wifi, as well as the spacious, comfortable, and clean rooms.Our team is grateful for your kind words regarding the reception area and staff. We aim to provide a welcoming and comfortable environment for our guests, and it's rewarding to know that we've met your expectations.We look forward to welcoming you back for another great stay. If you have any specific preferences or requests for your next visit, please feel free to let us know.Thank you for choosing to stay with us again.Best regards,

Thank you for your feedback.

Thank you for your feedback.

Dear Nasrullo,Thank you for sharing your honest feedback about your recent stay with us. We appreciate your candid comments regarding the room size. It's understandable that the initial impression might have been affected by the room size, but we're glad to hear that your comfort level improved later on.We're delighted that the hotel's location, surrounded by restaurants, the subway station, and the largest shopping mall in Europe, contributed positively to your overall experience. It's great to know that you found the convenience of these amenities valuable during your stay.Your insights are valuable, and we appreciate your understanding and flexibility. If there are any specific aspects you believe we can improve upon or if you have particular preferences for your next visit, please feel free to share them with us.Thank you for choosing to stay with us, and we hope to welcome you back in the future for an even more comfortable experience.Best regards,

Thank you for your feedback.

thank you for your feedback!

thank you for your feedback!

thank you for your feedback!

Thank you for your feedback! It is much appreciated.

Dear Nicole, Thank you for choosing ibis London Shepherds Bush - Hammersmith for your stay. We appreciate your feedback and we are sorry to hear that you did not have the best experience. Here at ibis, we strive to create a comfortable and convenient environment for our guests. Our goal is to provide a home away from home experience that meets the needs of each guest. We apologize if any of our amenities were not up to your standards. We take all feedback on board in order to constantly improve and make sure that our guests have the best possible experience when staying with us. We hope that you will give us another chance in the future and we look forward to welcoming you back soon!Kind Regards,AgaAssistant General Manager

Thank you for your feedback! It is much appreciated.

Dear Thomas, Thank you for taking the time to review your stay with us at ibis London Shepherds Bush - Hammersmith. We are thankful for your kind words regarding Jose, our receptionist. His dedication to providing excellent customer service is a testament to the values we strive to provide at our hotel. We understand how disruptive unexpected noise can be and are delighted that we could find a room more suited to your needs. We are committed to creating an exceptional experience for each and every one of our guests, and we appreciate you sharing your feedback with us. Thank you again, Thomas, and we hope that you will choose ibis London Shepherds Bush - Hammersmith the next time you are in the area.Kind Regards,AgaAssistant General Manager

Thank you for your feedback! It is much appreciated.

Thank you for your feedback! It is much appreciated.

Thank you for taking the time to share your feedback about your recent experience with us. We are glad that you enjoyed your stay overall, and we appreciate you taking the time to provide us with valuable feedback about our breakfast. We understand that food quality is of utmost importance, and we strive to continuously improve in this area. We regret that the sausages, coffee and bread did not meet your expectations and we take this as a learning opportunity to make sure we can improve our offering. We consistently seek out fresh ingredients for all of our dishes whenever possible, and we are disappointed that you experienced something different during your stay. Our mission is to provide guests with a memorable experience, including delicious food offerings, and we hope that any future stays will be more satisfactory in this regard. Thank you again for providing us with insight into areas where we need to improve dinning experiences for our guests at ibis London Shepherds Bush - Hammersmith.Kind Regards,AgaAssistant General Manager

Thank you for your feedback! It is much appreciated.

Thank you for your feedback! It is much appreciated.

Thank you for your feedback!

Thank you for your feedback!

Thank you for your feedback.

Dear Sarah,Thank you very much for 10/10! It is greatly appreciated.We hope to welcome you back soon.

Dear Laureen,Thank you for taking the time to share your positive experience during your stay at Ibis. We're delighted to hear that you enjoyed your time with us and found our staff to be friendly and helpful. It's wonderful to know that you would choose to stay with us again in the future.We look forward to welcoming you back on your next visit and providing you with another enjoyable stay. If you have any special requests or need assistance with anything, please don't hesitate to let us know. Safe travels until we see you again!

Dear Robert,Thank you for sharing your feedback about our hotel's location. We're pleased to hear that our proximity to Olympia exhibition hall was convenient for your needs. We strive to offer a convenient and accessible location for our guests, and we're glad to know that we met your expectations in this regard.If you have any further comments or if there's anything else we can do to enhance your future stays with us, please feel free to let us know. We look forward to welcoming you back in the future for another enjoyable visit.

Dear Graeme,Thank you for sharing your feedback about your recent stay with us. We appreciate your honest assessment, and your comments are valuable as they help us identify areas for improvement.It's good to hear that your check-in experience was positive and that you found the bed comfortable. However, we apologize for the issues you encountered, including the dirty bed linen and empty shower gel and hand soap dispensers. This does not meet our usual standards, and we will address these concerns with our housekeeping and maintenance teams to ensure better consistency in the future.Regarding the lighting, we appreciate your suggestion about having lights controlled by the room key card to help conserve energy, and we will consider this for future enhancements.We're glad to know that you found our staff friendly, and we hope their service added a positive touch to your stay.Your feedback about the cost of accommodations in London is valid, as the city can indeed be expensive compared to other European cities. We continually review our pricing to offer competitive rates while maintaining the quality of our services.We value your comments and hope that you might consider staying with us again in the future. We'll work diligently to address the issues you mentioned and provide you with an improved experience.Thank you for choosing to stay with us, and we look forward to the opportunity to welcome you back.

Dear Emily,Thank you for sharing your positive feedback about your recent stay with us. We're delighted to hear that your experience was exactly what you were looking for.It's great to know that you found the hotel easy to find and the check-in and check-out processes hassle-free. Additionally, we're pleased that your room met your expectations in terms of cleanliness and functionality, and that you had a comfortable night's sleep.We appreciate your kind words, and we hope to have the pleasure of welcoming you back in the future. If you have any specific preferences or requests for your next visit, please feel free to let us know. We're here to ensure your stay is enjoyable and meets your needs. Safe travels until we see you again!

Dear Carlos,Thank you for sharing your feedback about our hotel's location. We're delighted to hear that you found it very convenient. A convenient location can greatly enhance the overall travel experience, and we're pleased that our hotel met your needs in this regard.If you have any further comments or if there's anything specific you liked about the location, please feel free to share. We look forward to welcoming you back in the future, and we'll do our best to ensure your stay continues to be convenient and enjoyable.

Thank you for 10/10! It is greatly appreciated.We hope to welcome you back soon.

Dear Albert,I'm sorry to see that you rated your experience as 2 out of 5. If you have any specific feedback or concerns you'd like to share about your stay, please feel free to provide more details. Your feedback is valuable, and it helps us identify areas where we can improve our services. We're here to listen and address any issues you may have encountered during your stay.

Dear Joanne,Thank you for taking the time to review your recent stay at our hotel. We're delighted to hear that our quiet location contributed to a restful and terrific night's sleep for you. We appreciate your positive feedback and are glad to know that you had such a pleasant experience. Should your travels bring you back to the area, we would be honored to have you as our guest again. Until then, safe travels and thank you for considering us for your future stays.Kind Regards,Nathaly Hotel Team Leader

Thank you for your review!

Dear Daniel,Thank you for your 8 out of 10 review! We're glad you had a positive experience during your stay. Your feedback is valuable to us, and we look forward to hosting you again in the future.Kind RegardsNathalyHotel Team Leader