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Reviews of The West Arms

3.5 out of 5
The West Arms
The West Arms, Llangollen, Wales

Reviews

9.8

Exceptional

Rating 10 - Excellent. 24 out of 27 reviews" "
Rating 8 - Good. 3 out of 27 reviews" "
Rating 6 - Okay. 0 out of 27 reviews" "
Rating 4 - Poor. 0 out of 27 reviews" "
Rating 2 - Terrible. 0 out of 27 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Eric

Excellent food and drinks. Great fires! Very good service
Stayed 3 nights in Sep 2023

8/10 Good

m

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a view
Great place, staff where very helpful. And the views from our room where amazing
Stayed 1 night in May 2023

10/10 Excellent

Jill

Stayed 2 nights in Dec 2022

10/10 Excellent

Owen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
From the moment we arrived, the welcome we received until we left, was out standing, very comfortable beds and very comfortable atmosphere Mark & Nicky and Sian were the perfect hosts the welsh breakfast was superb thank you we had a great weekend
Stayed 2 nights in Nov 2022

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely break
Relaxing .Combined with good food
Stayed 1 night in Aug 2021

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely spot - excellent service.
Excellent - service warm and friendly. Recommended
Stayed 2 nights in May 2021

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous find . Lovely hotel. Mark & Nicky very accommodating hosts . Stress free even with our lively dog. Definitely returning.
Stayed 2 nights in May 2021

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning location
An absolutely lovely hotel. So warm and welcoming, will definitely return
Stayed 2 nights in Sep 2020

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace and quiet
In an area of stunning natural beauty and views, The West Arms is a delightful place to stay. Owners Nicky and Mark offer a warm welcome and take the time to learn and then address you by your name. Their attentiveness and attention to detail made for a special and memorable stay.
Stayed 1 night in Aug 2020

10/10 Excellent

ADAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Will keep coming back
Stayed 2 nights in Feb 2020

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel
Wonderful hotel, wonderful location, wonderful people and wonderful food. We cannot recommend The West Arms enough. As soon as you walk in you are looked after. The food and drink is some of the best I have ever eaten and they offer the best hotel breakfast we have ever eaten.
Stayed 1 night in Feb 2020

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Shoma

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
It was very pleasant. Staff were excellent, friendly and courteous and the owners Vicky and Mark were really lovely and their 2 dogs Sam and Jasper were very cute!
Stayed 2 nights in Aug 2019

10/10 Excellent

Owen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace and quiet
Great location, friendly staff.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was superb, full of character - I think i saw somewhere that it had been a hotel since 1670
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was situated in the most beautiful location and it was the most delightful venue - interior design was very tasteful and the food, selection of drinks, staff, etc. etc. were excellent. We had spent a very busy week in North Wales, and to discover the West Arms in a hidden valley was the perfect relaxation.
Stayed 1 night in Jun 2019

10/10 Excellent

Mollie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from The West Arms team on 28 May 2019
Hi Mollie, Thank you for your review! We're glad you enjoyed your stay and hope to see you again in the near future!

8/10 Good

tracey, chester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little place
Nice hotel in a lovely little village with stunning views. Unfortunately, there was torrential rain during our stay so we didn't manage to do any of the numerous walks that are available in the area. However, the hotel was cosy with real fires burning, great selection of wines, gins and beers and to top it off, fabulous food too! The hotel looks just like the pictures and we had a perfect night away. The reason I only gave it 4 stars instead of 5 is the bathroom let it down. When paying prices like this I would expect a selection on individual miniature toiletries. Instead there was a dispenser attached to the wall that contained 'hair and body wash'. It is the sort of thing that is seen in budget hotels and was certainly not in keeping with the rest of the hotel and was not practical for somebody with long hair. Also, there was no bottled water in the room and neither was there a glass to get water from the tap. I used a tiny toothbrush glass and had to keep refilling it throughout the night. However, these are tiny niggles that could easily be recfied.. It has not put us off from returning to this hotel and would recommend it to anyone that's looking for a lovely country pub with great food and drink.
Stayed 1 night in Oct 2018
Response from Nicky on 18 Oct 2018
Dear Tracey, Thank you for taking the time to write a review for us. We are delighted that you were able to appreciate the charm of the West Arms, I am just so disappointed that you were with us at a time when the weather really was quite extreme and were not able to enjoy the valley at its best. We hope to see you at the West Arms again soon, by which time we hope to have addressed the improvement points you rightly mention in your review. Thanks again for staying with us and for the review. Warm regards Nicky

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely setting and building. Food excellent and good choice of drinks.
Stayed 2 nights in Aug 2018
Response from Nicky on 18 Oct 2018
Thanks for the kind review, we are delighted you enjoyed your stay with us. Warm regards

10/10 Excellent

Gill, Essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and peaceful
Beautiful gardens with fantastic views. Very good menu selection reasonable prices. Nothing is too much bother. Will definitely be going back. Great gin bar!
Stayed 2 nights in Jun 2018
Response from Nicky on 18 Oct 2018
Thanks for taking the time to write us a review. We are delighted you enjoyed your stay at the West Arms and hope to see you back again soon. Warm regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Nicky on 18 Oct 2018
Thanks for taking the time to give us a review. We appreciated your feedback and hope to see you back again soon. Warm regards

10/10 Excellent

Enid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely weekend - thank you all.
Excellent overall; just a couple of small quibbles. Two bath towels in a room for 3; no complimentary toiletries and no non-slip bathmat in the shower. Otherwise everything was wonderful. Thank you.
Stayed 1 night in Jun 2018
Response from Nicky on 18 Oct 2018
Thanks Enid, for your kind review. Your points are very valid and will be addressed - thank you. Hope to see you back again soon. Warm regards

10/10 Excellent

Mel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The West Arms is situated in a beautiful setting at the end of the Glen Ceiriog Valley. The drive itself is amazing and worth the effort whether you are coming from Chirk or, even better, from the direction of Llanrhaeadr. The new owners, who have been there only 10 weeks, are doing an excellent job of renovating the building. I was very well looked after during my stay, the room was well furnished and spotless, the breakfast was great and the overall ambience just wonderful. I was told the owner, 'the view from the garden is something to die for'. It is! It's the perfect place to stay to if you want to get away from it all and unwind.
Stayed 1 night in May 2018
Response from Nicky on 18 Oct 2018
Thanks Mel, Your review sums up everything we are trying to create at the West Arms and we are delighted you enjoyed your stay with us at the West Arms. We hope to see you back again soon. Warm regards

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over Nighter.
Stayed for one night. Lovely welcome, great food, good beer and a comfortable bed. No phone signal, woohoo, but if you need it the wi-if is excellent. Lovely quiet area.
Stayed 1 night in May 2018
Response from Nicky on 18 Oct 2018
Thanks for the kind review. We appreciated your feedback and hope to see you back again soon. Warm regards

10/10 Excellent

pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Wales
Lovely old Inn. Very nice and friendly staff and super efficient. Location is wonderful scenery exceptional. Would love to visit if back in the UK.
Response from Nicky on 18 Oct 2018
Thanks Pauline, for taking the time to give us a review. We appreciated your feedback and hope to see you back again when you return to the UK. Warm regards