Superior Double Room, 1 Double Bed, Ensuite, River View | Garden view
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Reviews of The Hand Hotel

3.5 out of 5
The Hand Hotel
Bridge Street, Llangollen, Wales

Reviews

8.2

Very good

Rating 10 - Excellent. 74 out of 211 reviews" "
Rating 8 - Good. 92 out of 211 reviews" "
Rating 6 - Okay. 33 out of 211 reviews" "
Rating 4 - Poor. 7 out of 211 reviews" "
Rating 2 - Terrible. 5 out of 211 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent. But Llangollen rather run-down compared with ten years ago
Stayed 4 nights in Apr 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding
Stayed 3 nights in Apr 2024

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
The staff there are very obliging and will answer any questions about the area.
Stayed 1 night in Apr 2024

8/10 Good

Jennifer

Travelled with partner
Very clean and comfortable.
Stayed 1 night in Mar 2024

8/10 Good

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our bedroom was small and very dated. We thought it felt shoehorned in, but it was very clean. The bar area was lovely. Breakfast was excellent although the tea was cold. Staff were all very friendly and helpful.
Stayed 1 night in Feb 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Kenichi

Stayed 1 night in Dec 2023

10/10 Excellent

Garry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
What no restaurant?
Great breakfast. We booked this hotel as there was a restaurant and as it was a Monday night we were certain of getting a meal. Unfortunately the kitchen was closed and we were reduced to a Coop sandwich. They had our email so could have informed us in advance so we could have made alternative arrangements. Shame as otherwise very good
Stayed 1 night in Nov 2023

8/10 Good

Peter

Stayed 1 night in Oct 2023

10/10 Excellent

Graham

Stayed 1 night in Oct 2023

8/10 Good

Dave

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very traditional hotel - not spoilt by big modern ‘improvements’. Staff efficient and friendly. Fantastic location for the view and local facilities which were exceptionally good.
Stayed 2 nights in Oct 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hand hotel
Good historic hotel. Lots of quirky features. Evening meal and breakfast very tasty. Nice views of the river Dee.
Stayed 1 night in Sep 2023

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

6/10 Okay

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service
Good for an overnight stay
The Hand is an interesting old building in a lovely setting in the town by the river.Breakfast was good, plentiful with a good selection of hot and cold options.The staff were helpful and courteous.The family room we booked for 1 night was clean and had all the basics but was definitely in need of updating. We would have appreciated a pack of biscuits to accompany the generous supply of drinks. The bathroom would benefit from modernising.A shower over the bath with a curtain feels a little basic these days. We found our room overlooking the courtyard at the back was noisy in the morning when cleaning began at about 5am so our sleep was quite disturbed.Maybe rooms at the front or church side would be better. All things considered the Hand is a bit overpriced but is ok for an overnight stay and choose a room at the quiet side.
Stayed 1 night in Aug 2023

10/10 Excellent

Dianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in an excellent location. Our room overlooked the River Dee so was a quiet room. There is a lovely beer garden overlooking the river which we were able to make use of. The staff were friendly and helpful. We also had 2 good evening meals at the hotel. The food was excellent but the service was slow on the Friday evening.
Stayed 3 nights in Aug 2023

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
17th century hotel
This is a 17th century hotel so obviously it’s very old but this adds to its charm. The staff were very polite and helpful and the food was good and plenty of it.
Stayed 2 nights in Aug 2023

8/10 Good

Paul, Aylesbury

Travelled with partner
Liked: Cleanliness, amenities
Room was comfortable although perhaps looking a little tired and unloved. Hotel was very convenient with excellent parking facilities. Breakfast was very good and staff were on the whole very helpful. The major feature for this hotel is the outdoor drinks/food area at the front over looking the river and a delightful garden. Well done Hand Hotel!
Stayed 1 night in Aug 2023

8/10 Good

Janet

Liked: Cleanliness, property conditions & facilities, room comfort
Good Stay
Stayed at The Hand when canoeing the Aquaduct. Hotel was comfortable and cheerful. The staff were great and the food good.
Stayed 2 nights in Aug 2023

8/10 Good

PETER

Liked: Cleanliness, property conditions & facilities, room comfort
Location
Great location on river,comfortable room,close to shops,heritage railway,would stay again.
Stayed 2 nights in Jul 2023

8/10 Good

Jean

Stayed 1 night in Jul 2023

4/10 Poor

Thomas

Disliked: Room comfort
5 day trip to North Wales
We had a 5 day trip to North Wales and stayed at 3 different places. The Hand Hotel was the most expensive, with us paying for a premier room with a river view. Our experience was very disappointing. Room was a nice size and the river view was great, but felt the pictures shown as part of the booking process were misleading 9staying in room 59). I did not expect the wash basin to be in the room, the bed was very uncomfortable, no water of biscuits and the room could have been cleaner. The WiFi did not cover the room (you had to go down corridor) and as Sunday night we ate in and I had the roast beef, but was very poor (think it had been plated earlier and warmed in microwave). We felt for what we had paid, by comparison to our previous stays it was well over priced.
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Excellent location -- all of Llangollen was within easy walking distance. The hotel was clean and well cared for. Full English breakfast was much appreciated. We were there during warm weather. As is the norm in this part of the world, there was no A/C. The ground floor of the hotel was comfortable, but one floor higher felt 10 degrees C (20 degrees F) hotter. There didn't seem to be ventilation to allow the hot air to escape upward and out. Our room had one large window that only opened about 3" at the bottom, so virtually no ventilation within the room. The limited opening was probably to keep people from falling out, but it would have had bars on the window and allow it to open fully. This was a significant discomfort for us but shouldn't be an issue during cooler weather. The bed was quite uncomfortable. Were it not for those two issues, the hotel would have been a grand experience, but since the main reason we were there was for a good night's rest, the stay was not pleasant.
Stayed 1 night in Jun 2023

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
short break in llangollen
An older style hotel with the tradition and comfort that brings to mind the many famous guests who stayed in the past when, perhaps, it was more luxurious than now. We enjoyed the quiet comfort of the bar with the opportunity for chatting to other guests. We stayed Wednesday and Thursday nights.
Stayed 2 nights in Jul 2023

6/10 Okay

colin

Travelled with partner
Disliked: Property conditions & facilities
I just do not think the hotel is worth the money, as the room was tired and needed a real good upgrade to warrant a charge of £120 per night.
Stayed 1 night in Jul 2023

6/10 Okay

Colin

Stayed 2 nights in Jun 2023

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Nice friendly staff.
Stayed 2 nights in Jun 2023

10/10 Excellent

Jane

Stayed 1 night in May 2023

8/10 Good

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Been this hotel before and will definitely go back again
Stayed 1 night in May 2023

8/10 Good

Gawaine

Liked: Staff & service
Disliked: Property conditions & facilities
Visit was a little spoiled when my wife burned her body reversing into the towel rail which was ridiculously hot. “Hot rail” stickers are normal, such overly hot rail in a small bathroom is dangerous.
Stayed 2 nights in May 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, nice room, nice breakfast in elegant dining room, friendly staff.
Stayed 2 nights in Mar 2023

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

6/10 Okay

Antony

Stayed 1 night in Feb 2023

10/10 Excellent

kristen

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, great atmosphere and tremendous breakfast. Would stay again in a heartbeat

8/10 Good

BRIAN

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in Llangollen
Had a lovely weekend here. Staff were brilliant and our dogs were well catered for. Lots of lovely walks and places of interest that also catered for dogs. Breakfast and dinner were lovely and served in the bar would definitely come back
Stayed 2 nights in Nov 2022

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A night off exploring a new place
Well kept up facility with lovely rooms, good wifi and short walk to everything. Wonderful people at the right location to visit the town. Front desk, bar, restaurant, all were friendly and helpful. Have their own parking which is scarce on the weekend. It was a Saturday night and they had a great band that rocked the bar/lounge, really a great time for all. Plan on returning my net visit to the the UK/Wales. (from USA)
Stayed 1 night in Nov 2022

10/10 Excellent

Carys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and very clean and central

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice old fashioned hotel
Old fashioned hotel with a lot of history, it was very clean, tidy & comfortable. Breakfast was nice with a decent selection to cater for all. Didn’t get to try the restaurant, as they had a large party in, so couldn’t cater for us, I just wish they’d said earlier.
Stayed 2 nights in Oct 2022

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay again. Great staff. Good service. Nice room.
Stayed 2 nights in Oct 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well recommended hotel
Nice and central hotel with home comforts and friendly staff
Stayed 3 nights in Sep 2022

10/10 Excellent

Clifford

Stayed 2 nights in Sep 2022

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The hotel food and entertainment was fabulous
Stayed 1 night in Sep 2022

10/10 Excellent

marie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friends trip
The hotel was ideal for wot we nedded
Stayed 1 night in Aug 2022

4/10 Poor

Colin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The Hand was extremely hot…no AC. Water didn’t always work, bed was uncomfortable, the place was noisy. Breakfast was great….A for that
Stayed 3 nights in Aug 2022

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel
Very friendly staff. Breakfast was of a good standard and they were very accommodating with my vegetarian options.Fantastic location. Beer garden was a delight to sit in. Rooms comfortable and had everything yo needed. A must stay in this area.
Stayed 3 nights in Aug 2022

10/10 Excellent

Dawn

Stayed 2 nights in Aug 2022