Title: The Richmond Hotel, BW Signature Collection Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=6152955&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Richmond Hotel, BW Signature Collection Liverpool's vibrant city life awaits at this central hotel where travelers enjoy British cuisine by day and comfortable accommodations when evening falls ## Photo gallery for The Richmond Hotel, BW Signature Collection ![Check-in/check-out kiosk - The Richmond Hotel, BW Signature Collection (Liverpool)](https://images.trvl-media.com/lodging/7000000/6160000/6153000/6152955/2503ba9d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Fridge, electric kettle - The Richmond Hotel, BW Signature Collection (Liverpool)](https://images.trvl-media.com/lodging/7000000/6160000/6153000/6152955/eca676bb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property) - The Richmond Hotel, BW Signature Collection (Liverpool)](https://images.trvl-media.com/lodging/7000000/6160000/6153000/6152955/66a0f339.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium bedding, in-room safe, individually decorated - The Richmond Hotel, BW Signature Collection (Liverpool)](https://images.trvl-media.com/lodging/7000000/6160000/6153000/6152955/8635d6ad.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium bedding, in-room safe, individually decorated - The Richmond Hotel, BW Signature Collection (Liverpool)](https://images.trvl-media.com/lodging/7000000/6160000/6153000/6152955/fa211f75.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Richmond Hotel, BW Signature Collection, in Liverpool's heart near Royal Albert Dock, offers British cuisine at R Bar & Brasserie, a bar, coffee shop, dry cleaning, in-room WiFi, and a business center for work and leisure. ## Reviews 8.2 Very good ## Popular amenities - Pet-friendly - Free Wi-Fi - Restaurant - Breakfast available - Business services - Bar ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-04&endDate=2026-02-05&selected=6152955&PinnedHotelID=6152955&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-04&endDate=2026-02-05&selected=6152955&PinnedHotelID=6152955&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=6152955&PinnedHotelID=6152955&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=6152955&PinnedHotelID=6152955&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=6152955&PinnedHotelID=6152955&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=6152955&PinnedHotelID=6152955&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=6152955&PinnedHotelID=6152955&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=6152955&PinnedHotelID=6152955&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options ## You may also like Ad ![Lobby sitting area](https://images.trvl-media.com/lodging/3000000/2960000/2958800/2958771/3a063717.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Liverpool City Centre Liverpool - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLiverpool-Hotels-The-Richmond-Hotel.h6152955.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLiverpool-Hotels-The-Richmond-Hotel.h6152955.Hotel-Information) ## About the area Located in Liverpool, The Richmond Hotel, BW Signature Collection is in the city centre and near a train station. Liverpool ONE and Cheshire Oaks Designer Outlet are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit The Beatles Story Museum and Knowsley Safari Park. Looking to enjoy an event or a game while in town? See what's going on at Anfield Stadium, or consider a night out at The Devonshire. [Visit our Liverpool travel guide](https://www.expedia.co.uk/Liverpool.dx6046241) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C53.41034%2C-2.98728&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=8H0L5DYF2PAaEAjeQofncT7mTP8=) 24 Hatton Garden, Liverpool, England, L3 2AN ### What's nearby - ![Cavern Club which includes interior views](https://images.trvl-media.com/place/6161781/81d46b04-28be-4f0b-a28b-101b34292c31.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Cavern Club 6 min walk \- 0.4 miles - ![Christmas reflections on a wet Sunday morning. Taken at Liverpool One on a Samsung S8. ](https://images.trvl-media.com/place/2122/d636cc4e-9e2b-457f-a901-2483952074a8.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Liverpool ONE 7 min walk \- 0.4 miles - ![Citysacpe and architecture surround Liverpool Lime Street and William Brown Street ](https://images.trvl-media.com/place/6078875/7ce9ccca-4745-41b2-a767-271616a01e81.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Liverpool Empire Theatre 9 min walk \- 0.5 miles - ![Liverpool Pier Head Ferry Terminal which includes modern architecture](https://images.trvl-media.com/place/553248634340810363/1e62a97e-b357-4c6c-ae96-0a1ee26696de.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Liverpool Pier Head Ferry Terminal 12 min walk \- 0.6 miles - Concert Square 11 min walk \- 0.6 miles ### Getting around - Moorfields Station 5 min walk - Liverpool (LPL-John Lennon) 34 min drive ### Restaurants - Shenanigan's 2 min walk - Lovelock's 5 min walk - The Dead Crafty Beer Company 3 min walk - The Ship & Mitre 3 min walk - Brunswick Vaults 2 min walk ## About this property ### The Richmond Hotel, BW Signature Collection Hotel near Royal Albert Dock Located close to Liverpool ONE and Liverpool Pier Head Ferry Terminal, The Richmond Hotel, BW Signature Collection provides a coffee shop/cafe, dry cleaning/laundry services and a bar. The on-site British cuisine brasserie, R Bar & Brasserie, offers breakfast, lunch, dinner and children's meals. Stay connected with free in-room WiFi, and guests can find other amenities, such as a business centre. Other perks include: - Buffet breakfast (surcharge), express check-out and tour/ticket information - Wedding services, smoke-free property and a 24-hour front desk - A lift, a front desk safe and luggage storage Room features All 139 individually furnished rooms have comforts such as 24-hour room service and premium bedding, as well as amenities such as late-night room service and free WiFi. Other conveniences in all rooms include: - Heating and portable fans - Free tea bags/instant coffee and electric kettles - Bathrooms with designer toiletries and baths or showers - 50-inch flat-screen TVs with digital channels - Wardrobes/cupboards, fridges and daily housekeeping ## Similar properties ![Smart TV](https://images.trvl-media.com/lodging/96000000/95140000/95132200/95132173/619acda9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Charming Apartments | Retreat Near City Centre & Stadiums – Perfect Location! Everton - Hot tub - Kitchen - Washing machine - Dryer [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-18&endDate=2026-02-19&selected=95132173&PinnedHotelID=95132173&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor dining](https://images.trvl-media.com/lodging/119000000/118920000/118919900/118919871/e4c50094.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Spacious bedroom in characterful period flat. Toxteth - Washing machine - Dryer - Air-conditioning £189 includes taxes & fees 5 Feb - 6 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=118919871&PinnedHotelID=118919871&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/119000000/118910000/118900900/118900814/816c2335.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Elegant Double Room in Kensington with Smart TV and Shared Kitchen Kensington - Kitchen - Free Wi-Fi - Air-conditioning - Parking available £114 includes taxes & fees 5 Feb - 6 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=118900814&PinnedHotelID=118900814&HadPinnedHotel=true®ionId=-1&adults=2) ![Blackout curtains, free WiFi](https://images.trvl-media.com/lodging/115000000/114660000/114651800/114651755/76f58612.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### For Students Only Prospect Point in Liverpool Knowledge Quarter - Free Wi-Fi - Laundry room - 24/7 front desk 7.6 Good 4 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-18&endDate=2026-02-19&selected=114651755&PinnedHotelID=114651755&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/114000000/113050000/113048100/113048068/3fcd6d07.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### For Students Only Glassworks in Liverpool Vauxhall - Free Wi-Fi - Laundry room - 24/7 front desk 10 Exceptional 3 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-18&endDate=2026-02-19&selected=113048068&PinnedHotelID=113048068&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor spa tub](https://images.trvl-media.com/lodging/45000000/44450000/44443300/44443218/fa439434.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Infinity Apartments Victoria Street Liverpool City Centre - Kitchen - Free Wi-Fi - Air-conditioning - Outdoor space 6.0 1 review [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-18&endDate=2026-02-19&selected=44443218&PinnedHotelID=44443218&HadPinnedHotel=true®ionId=-1&adults=2) ![Lounge](https://images.trvl-media.com/lodging/12000000/11300000/11298300/11298289/90271d85.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### YHA Liverpool Albert Dock - Hostel Baltic Triangle - Parking included - Free Wi-Fi - Restaurant - Breakfast available 9.0 Wonderful 169 reviews £32 includes taxes & fees 9 Feb - 10 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-09&endDate=2026-02-10&selected=11298289&PinnedHotelID=11298289&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/19000000/18130000/18123200/18123191/61ba99fe.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Trivelles Seaforth Litherland - Free Wi-Fi 7.0 Good 242 reviews £47 includes taxes & fees 6 Feb - 7 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=18123191&PinnedHotelID=18123191&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/690000/688700/688692/4c05fb44.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### PREMIER SUITES Liverpool Liverpool - Kitchen - Washing machine - Dryer - Free Wi-Fi 8.8 Excellent 521 reviews £85 includes taxes & fees 15 Feb - 16 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=688692&PinnedHotelID=688692&HadPinnedHotel=true®ionId=-1&adults=2) ![Double or Twin Room, Shared Bathroom (Super)](https://images.trvl-media.com/lodging/6000000/5410000/5405800/5405714/f51562de.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Liverpool Gateway Inn Old Swan - Parking included - 24/7 front desk 8.6 Excellent 563 reviews £54 includes taxes & fees 8 Feb - 9 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=5405714&PinnedHotelID=5405714&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-18&endDate=2026-02-19&selected=6152955&PinnedHotelID=6152955&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=6152955,95132173,118919871,118900814,114651755) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi ### Parking and transport - Height restrictions apply for on-site parking - Offsite parking; discounts available - Street parking available - Limited on-site parking ### Food and drink - Buffet breakfast available for a fee 8:00 AM to 11:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 14.95 for adults and GBP 5 for children - A bar/lounge - A coffee shop/cafe - A restaurant ### Restaurants on site - R Bar & Brasserie ### Family friendly - In-room refrigerator - Laundry facilities ### Conveniences - 24-hour front desk - Guidebooks - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance - Wedding services ### Business services - 2 meeting rooms - 9,311 square feet of conference space - Business centre ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Handrails in stairways - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible path to lift - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 5 floors - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Bathtub or shower - Designer toiletries - Hair dryer - Private bathroom - Shampoo - Soap - Toilet paper - Towels provided ### Entertainment - 50-inch flat-screen TV with digital channels ### Food and drink - 24-hour room service - Electric kettle - Refrigerator - Restaurant dining guides - Tea bags/instant coffee ### More - Desk - Free local calls - Heating - Individual decor - Individual furnishings - Laptop workspace - Phone - Portable fan - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Minimum check-in age - 18 ### Check-out Check-out before 11 AM Contactless check-out Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of GBP 25 per accommodation, per night Service animals are welcome, and are exempt from fees Welcoming dogs and cats only ### Children and extra beds Children are welcome 2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are available for GBP 20.00 per day ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: GBP 50.00 per day - Breakage deposit: GBP 50 per night We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately GBP 14.95 for adults and from GBP 5.00 for children - Pet fee: GBP 25 per accommodation, per night - Service animals are exempt from fees - Late check-out is available for a fee (subject to availability) - Crib (infant bed) fee: GBP 20.00 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted Long-term renters welcome Safety features at this property include a smoke detector Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property This property requires a deposit equal to 20% of the cost of stay for any bookings where payment for the stay will be made on site instead of at the time of booking. If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Construction is underway at a neighbouring building and there may be noise disturbance from the construction work Parking height restrictions apply ### Property is also known as Richmond Hotel Liverpool Richmond Liverpool Richmond Apart-Hotel Hotel Liverpool Richmond Apart-Hotel Hotel Richmond Apart-Hotel Liverpool Richmond Apart-Hotel Richmond BW Premier Collection Hotel Liverpool Richmond BW Premier Collection Hotel Richmond BW Premier Collection Liverpool Richmond BW Premier Collection BW Premier Collection Richmond Hotel Liverpool BW Premier Collection Richmond Hotel BW Premier Collection Richmond Liverpool BW Premier Collection Richmond BW Premier Collection The Richmond Best Western Premier Collection The Richmond The Richmond Best Western Premier Collection The Richmond BW Premier Collection The Richmond Apart Hotel ## Frequently asked questions ### Is The Richmond Hotel, BW Signature Collection pet-friendly? ### How much is parking at The Richmond Hotel, BW Signature Collection? ### What time is check-in at The Richmond Hotel, BW Signature Collection? ### What time is check-out at The Richmond Hotel, BW Signature Collection? ### Where is The Richmond Hotel, BW Signature Collection located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## The Richmond Hotel, BW Signature Collection Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.6 Cleanliness ### 8.4 Location ### 8.6 Staff & service ### 8.0 Property conditions & facilities 10 - Excellent 383 8 - Good 356 6 - Okay 122 4 - Poor 50 2 - Terrible 31 ## Reviews ### 6/10 Okay #### Rajesh 18 Aug 2021 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities #### Disappointed. The Richmond used to be a great property but feels neglected of late. Room given initially was so smelly, asked the manager and to his credit changed the room to something more pleasant. Overall, the cleanliness is not great, lots of visible damage to the hotel, but only stayed for one night so made do. Have stayed before an the hotel does have a nice wing which is newer but rest of it was poor and it's the second time I've needed a room change. ##### Rajesh Stayed 1 night in Aug 2021 ### 10/10 Excellent #### Verified traveller 13 Aug 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A wonderful Hotel in every sense of the word. Excellent location ,excellent service by charming staff . It takes you back to what Hotels were like in times gone bye. Everything on a Grand Scale. If you are travelling to Liverpool , you should STRONGLY consider this wonderful Hotel. ##### Verified traveller Stayed 1 night in Aug 2021 ### 10/10 Excellent #### Verified traveller 12 Aug 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Staff - 5/5 We arrived early around 12pm and Micheal helped us with checkin. we first got a room on ground floor as that was the only room available when we arrived, but it was not the type of room we were thinking of. we like rooms that have day light coming in and this room was very dark as it had only 1 window. we explained to Micheal, and he was very helpful, understood our needs and reorganized so that we got a different room, but that meant we had to check in at 3pm which was fine. Location - 5/5 5-10 min away from city centre. Which made it easily accessible to food and shopping centre. there is costa , dessert and Turkish restaurant right opposite the hotel. the car park was 2 min walk. Cleanliness- 3/5 Although the room had been cleaned by room service, the utensils had a stench of alcohol. there was dust around the room and the carpet had some sticky bits. we were in the junior suite so it was apartment style room however there was no microwave in the kitchen. There were two sinks in the bathroom and one of them was clogged up with tissues. the bathroom needs ventilation ##### Verified traveller Stayed 3 nights in Aug 2021 ### 8/10 Good #### Verified traveller 9 Aug 2021 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities Room was ok but didnt like the carpets in corridors very worn and messy just felt like it was very out dated and needs improvement plus alot of noise from slamming doors but maybe this cant be helped with fire doors ##### Verified traveller Stayed 3 nights in Aug 2021 ### 8/10 Good #### Olivia 7 Aug 2021 Liked: Staff & service, property conditions & facilities, room comfort Only stayed for a couple of nights but really enjoyed it . Very easy to get around from the hotel , and only 5 minutes from the train station loved it . ##### Olivia Stayed 2 nights in Aug 2021 ### 8/10 Good #### Verified traveller 5 Aug 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good location ##### Verified traveller Stayed 2 nights in Aug 2021 ### 10/10 Excellent #### Verified traveller 15 Jul 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent junior suite, brilliant breakfast and friendly staff who are helpful and professional. Excellent price too! Definitely recommend this hotel. ##### Verified traveller Stayed 2 nights in Jul 2021 ### 10/10 Excellent #### Verified traveller 2 Jul 2021 Liked: Cleanliness, staff & service, property conditions & facilities Good reception and an excellent cooked breakfast ##### Verified traveller Stayed 1 night in Jun 2021 ### 10/10 Excellent #### Verified traveller 12 Jun 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Can't fault the hotel at all - nice spacious rooms, friendly staff, central location, great city, thoroughly enjoyed ##### Verified traveller Stayed 2 nights in Jun 2021 ### 10/10 Excellent #### Verified traveller 11 Jun 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good value for money. Two issues: only off street parking or commercial car park options a available, hotel does not have its own parking space; wifi does not work. ##### Verified traveller Stayed 1 night in Jun 2021 ### 6/10 Okay #### Verified traveller 16 Apr 2021 Liked: Cleanliness, staff & service, room comfort #### Okay stay, but rooms would do a renovation Overall an average hotel, ok for a one night stay. Staff was really helpful. The room is clean, but does look old. Curtains seem 20 years old, phone not working, shower not working properly. The is a huge tv in the room with smart box attached, but wasn’t working either and all the wires were out. Great location, but room could use some renovation. ![](https://a.travel-assets.com/ugc/hotel-reviews/8FFC82A738FB97263AE46011D069F34EA2B4D85A1618571445325.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1ADADCE884B47B0106E70443E691647BE2802DF71618571444916.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 1 night in Apr 2021 ### 8/10 Good #### Nicola, Belfast 24 Dec 2020 Liked: Staff & service, amenities, property conditions & facilities Quirky but a bit dated, could do with a make over orupdate ##### Nicola Stayed 1 night in Dec 2020 ### 10/10 Excellent #### Jennifer 19 Nov 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Really friendly staff, very welcoming. Lovely, spacious room. Very family friendly, would return again. ##### Jennifer Stayed 1 night in Nov 2020 ### 6/10 Okay #### Verified traveller 24 Sept 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities At the time of our stay the hotel was being used to house homeless and drug dependent people, they were sat on entrance steps throughout tge afternoon and night time begging for money and cigarettes. The corridors smelt constantly of weed Nd there were silver cannisters of gas in the corridors and on window cills. You had no idea if they where in room next to yours making a unpleasant environment to stay in. I personally felt unsafe walking around at night. Although the hotel had door security this did not stop the begging on the steps of the hotel and drug use, the door man talking offense to us not responding to him on one occasion after we'd asked for money coming back in at 10pm at night. If hed been wearing his securit badge and id it would have been easier to identity him from the homeless and drug users. ##### Verified traveller Stayed 2 nights in Sep 2020 ### 8/10 Good #### Paul 2 Sept 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice hotel and room with perfect location Nice hotel in perfect location in centre of Liverpool. Junior suite with balcony was amazing with ample space and amenities to boot. Comfortable, spacious, clean, what more could you ask for.. Definitely a good option to stay again, no reason not to. ##### Paul Stayed 1 night in Aug 2020 ### 2/10 Terrible #### RL, Leeds 25 Aug 2020 Liked: Cleanliness Disliked: Property conditions & facilities Very strange. Dreadful smell of drains/damp that permeated everywhere, even the bedding. Unbearable heat in the rooms, even when not particularly warm outside. Receptionist was lovely, restaurant not v organised, had to keep asking for things they’d forgotten. ##### RL Stayed 2 nights in Aug 2020 ### 4/10 Poor #### Jamie 22 Aug 2020 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### AVOID 1st room was awful, dirty and appliances werent working. Kind lady at desk moved our rooms to a better room. Even then one side if the bed had a sink hole in it and sofa was unusable as base was broke. Stayed here a year ago and had the best experience but this year not good at all. Wouldn't come back or i dont reccomended anyone else go. Room was the same price as a premier inn or travelodge in the same area so i expected the same ##### Jamie Stayed 1 night in Aug 2020 ### 2/10 Terrible #### Antony 17 Aug 2020 Disliked: Staff & service, property conditions & facilities #### Receptionist needs to learn some manors Receptionist was the worst, booked a suite that was very tired. Shower was red hot or cold. Not a 4 star hotel based on the room and service ##### Antony Stayed 1 night in Aug 2020 ### 8/10 Good #### Roland, Reading 7 Aug 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Impressively grand building, with nice rooms. Booked online through Expedia, pretty sure I selected a Junior Suite with double bed, but was given a twin. ##### Roland Stayed 1 night in Aug 2020 ### 2/10 Terrible #### Michael 5 Aug 2020 Disliked: Staff & service, property conditions & facilities, room comfort #### Will not be back here This hotel is not just a hotel. It has long term resident families living here. I was subjected to a rave until past 2.30 in the morning as I tried to sleep before a 6 hour drive in the morning. The description states long term renters are here but not the kind you would associate with a hotel described as the signature collection, Misleading to say the least. ##### Michael Stayed 1 night in Aug 2020 ### 10/10 Excellent #### Holly, Liverpool 4 Aug 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was lovely here, it was very very clean would definitely stay again. Looking forward to coming back! ##### Holly Stayed 1 night in Aug 2020 ### 6/10 Okay #### Verified traveller 3 Aug 2020 Liked: Staff & service, room comfort Disliked: Cleanliness #### Deep clean needed! Dirty carpet and used glass left on window ledge ##### Verified traveller Stayed 1 night in Aug 2020 ### 8/10 Good #### Jasmine, Yorkshire 26 Jul 2020 Liked: Cleanliness, staff & service, property conditions & facilities Lovely hotel for the price. We had a suite, lovely size could just do woth a lick of paint but other than that couldn't fault a thing. Thank you for a lovely stay! ##### Jasmine Stayed 1 night in Jul 2020 ### 6/10 Okay #### Michelle 8 Jul 2020 Liked: Staff & service #### Clean and comfortable We booked a junior suite it didn’t look like the photo on the website and the room wasn’t ready until 3.30pm there were a lot of flies in the room it was very warm and the aircon wasn’t working. The room was clean and comfortable but it would benefit having a mirror in the bedroom area as the only other place was the bathroom so it was hard to use my hair straighteners ##### Michelle Stayed 1 night in Jul 2020 ### 10/10 Excellent #### Sheree 16 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort great service, lovely room, very clean ##### Sheree Stayed 1 night in Mar 2020 ## Expedia's Latest Trends ### Hotels > [The Angel of Corbridge Limited](https://www.expedia.co.uk/Newcastle-Upon-Tyne-Hotels-The-Angel-Of-Corbridge-Limited.h6676418.Hotel-Information) > > [Park Hall Hotel and Spa Wolverhampton](https://www.expedia.co.uk/Birmingham-Hotels-Park-Hall-Hotel-And-Spa-Wolverhampton.h430159.Hotel-Information) > > [Waterfront Southport Hotel](https://www.expedia.co.uk/Liverpool-Hotels-Bliss-Hotel-Southport.h2238889.Hotel-Information) > > [Tequila and Dunlin Rooms Southport Central](https://www.expedia.co.uk/Liverpool-Hotels-OYO-Tequila-And-Dunlin-Rooms.h11900108.Hotel-Information) > > [8 Guests Modern Apartment](https://www.expedia.co.uk/London-Hotels-8-Guests-Modern-Apartment.h32662014.Hotel-Information) > > [Leicester Hotel](https://www.expedia.co.uk/Liverpool-Hotels-Leicester-Hotel.h8800983.Hotel-Information) > > [Leonardo Hotel Newcastle Quayside](https://www.expedia.co.uk/Newcastle-Upon-Tyne-Hotels-Jurys-Inn-Newcastle-Quayside.h4438872.Hotel-Information) > > [Village Hotel Birmingham Walsall](https://www.expedia.co.uk/Birmingham-Hotels-Village-Hotel-Birmingham-Walsall.h1110786.Hotel-Information) > > [Royal Clifton Hotel](https://www.expedia.co.uk/Liverpool-Hotels-Royal-Clifton-Hotel.h5788687.Hotel-Information) > > [The Park Hotel](https://www.expedia.co.uk/Liverpool-Hotels-The-Park-Hotel.h2424652.Hotel-Information) > > [The Royal Sutton](https://www.expedia.co.uk/Birmingham-Hotels-The-Royal-Hotel-Sutton.h34178148.Hotel-Information) > > [Dockside Lodge](https://www.expedia.co.uk/Liverpool-Hotels-Dockside-Lodge.h90207827.Hotel-Information) > > [Penns Hall Hotel](https://www.expedia.co.uk/Birmingham-Hotels-Ramada-By-Wyndham-Birmingham-Sutton-Coldfield.h47405.Hotel-Information) > > [Xtasia Adults Hotel - Adults Only](https://www.expedia.co.uk/Birmingham-Hotels-Xtasia-Adults-Hotel.h36444290.Hotel-Information) > > [Best Western Walton Park Hotel](https://www.expedia.co.uk/Bristol-Hotels-Best-Western-Walton-Park-Hotel.h19232.Hotel-Information) > > [Portside Lodge](https://www.expedia.co.uk/Liverpool-Hotels-Portside-Lodge.h54528198.Hotel-Information) > > [The Mount Country Manor Hotel & Golf](https://www.expedia.co.uk/Birmingham-Hotels-The-Mount-Hotel.h34310.Hotel-Information) > > [The Vincent Hotel](https://www.expedia.co.uk/Liverpool-Hotels-The-Vincent-Hotel.h1738555.Hotel-Information) > > [DoubleTree by Hilton Coventry Building Society Arena](https://www.expedia.co.uk/Birmingham-Hotels-DoubleTree-By-Hilton-Coventry-Building-Society-Arena.h12480646.Hotel-Information) > > [Nile hotel](https://www.expedia.co.uk/Liverpool-Hotels-Nile-Hotel.h40467993.Hotel-Information) > > [Scarman - Warwick Conferences](https://www.expedia.co.uk/Birmingham-Hotels-Scarman-Warwick-Conferences.h38778375.Hotel-Information) > > [Sky City Apartments](https://www.expedia.co.uk/Birmingham-Hotels-Sky-City-Suites.h45485481.Hotel-Information) > > [The Moon and Sixpence](https://www.expedia.co.uk/Bristol-Hotels-The-Moon-And-Sixpence.h34361466.Hotel-Information) > > [Chessington Resort Hotel](https://www.expedia.co.uk/London-Hotels-Chessington-Safari-Hotel.h8156699.Hotel-Information) > > [The Regency Hotel Solihull](https://www.expedia.co.uk/Birmingham-Hotels-The-Regency-Hotel-Solihull.h15143.Hotel-Information) > > [Chigwell Poolhouse](https://www.expedia.co.uk/London-Hotels-Chigwell-Poolhouse.h36620156.Hotel-Information) > > [Scarisbrick Hotel](https://www.expedia.co.uk/Liverpool-Hotels-Scarisbrick-Hotel.h900812.Hotel-Information) > > [Prince of Wales Hotel](https://www.expedia.co.uk/Liverpool-Hotels-Prince-Of-Wales-Hotel.h23949.Hotel-Information) > > [Dukes Folly Hotel](https://www.expedia.co.uk/Liverpool-Hotels-Dukes-Folly-Hotel.h11974821.Hotel-Information) ---