Ratings based on 763 verified reviews

4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller

Posted 21-May-2019
Hotel is very central, everything nearby and on a quiet road. There is one small thing they could improve on in the bathroom provide hand soap
Comment from Hotel Management
22-May-2019 by Andreea, Hotel Management
Thank you for your feedback!
4 out of 5
by a verified traveller

Posted 17-May-2019
Staff were really friendly and helpful, rooms clean and location excellent
Comment from Hotel Management
17-May-2019 by andreea, Hotel Management
tahnk you for your feedback!
3 out of 5
by a verified traveller

Posted 15-May-2019
Room was big and there was enough kitchen equipment. However the kitchen bowls were dirty and the dining table was broken. For a hotel that is suppose to be 4star, I did not feel the room met this rating. Plus side, staff were very helpful and friendly.
Comment from Hotel Management
16-May-2019 by Andreea, Hotel Management
Thank you for your feedback!
5 out of 5
by a verified traveller

Posted 05-May-2019
What a place , dont very often take pictures of our room but spent a good couple of hours talking about how good the room was and for what we paid was an absolute bargain
Comment from Hotel Management
05-May-2019 by andreea, Hotel Management
many thanks for your positive feedback!
4 out of 5
by a verified traveller

Posted 26-Apr-2019
We only had a sort 1 night stay here on Easter Sunday. We left our bags here earlier in the day and checked in at 11PM (no problems) and were checked out by 10AM the next morning to continue our adventures. The hotel and staff were very pleasant, everything was clean and the breakfast was very sufficient. Location wise its great as it’s only a few minutes’ walk to the city centre the only thing I found wrong was there was no parking at the hotel(apparently this has recently changed but is still described in the advertisements) there is secure parking not far away for a discounted price at the hotel of £15 for 24 hours I would definitely stay here again
Comment from Hotel Management
26-Apr-2019 by Andreea, Hotel Management
Thank you for your positive feedback! We appreciate it :)
3 out of 5
by a verified traveller from Wales

Posted 24-Apr-2019
Very hospitable staff Room too hot and air conditioning was not working; area of hotel run down and you felt vulnerable going out in the evening.
Comment from Hotel Management
24-Apr-2019 by Andreea, Hotel Management
thank you for your kind feedback!
5 out of 5
by a verified traveller

Posted 19-Apr-2019
Staff are very polite and the rooms spoteless. Breakfast provied lots of variety and was faultless.
Comment from Hotel Management
20-Apr-2019 by Andreea, Hotel Management
Thank you for your feedback!
4 out of 5
by a verified traveller

Posted 08-Apr-2019
The kitchen was in need of a clean and paint. The mattress topper was lumpy and the bathroom tiles are cracked and looking a mess. It was a shame because the staff are top-notch.
Comment from Hotel Management
08-Apr-2019 by Andreea - Reservations, Hotel Management
Hello, Thank you for your feedback and we are very sorry for the issues you had during your stay. We will work hard in the future to try and avoid all of this from happening again. Regards, Richmond Team
5 out of 5
by a verified traveller

Posted 08-Apr-2019
Excellent check in & friendly service. Close walk to train station & all Downtown sights.
Comment from Hotel Management
08-Apr-2019 by Andreea, Hotel Management
Thank you for your feedback!
3 out of 5
by a verified traveller

Posted 25-Mar-2019
Right in the centre so easy access to fantastic Liverpool. Be careful about parking - Do not use the NCP, this was not made clear enough on check in.
Comment from Hotel Management
26-Mar-2019 by Andreea, Hotel Management
Thank you for your feedback!