Reception

Reviews of Quality Inn Litchfield Route 66

2.5 out of 5
Quality Inn Litchfield Route 66
1010 E Columbian Blvd N, Litchfield, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 203 out of 448 reviews" "
Rating 8 - Good. 171 out of 448 reviews" "
Rating 6 - Okay. 37 out of 448 reviews" "
Rating 4 - Poor. 26 out of 448 reviews" "
Rating 2 - Terrible. 11 out of 448 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Belinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are in the processing of remodeling this facility. We have stayed here many times.
Stayed 1 night in Feb 2024

6/10 Okay

Lillie, Jacksonville

Travelled with partner
Liked: Cleanliness
First off, I was impressed with the cleanliness of the hotel rooms and interior as well as exterior. I could note that they were going through some renovations, but that didn’t bother me because the room I was booked for was more than enough. Although, I did feel the floor creak a bit at times. The beds were not so great. Uncomfortable, but that’s due to the mattress they use. I’m used to memory foam, so it wasn’t easy to sleep on a springy mattress. The only negative thing I have to say is when my partner had called to let them know we were going to be late for checking in, the response was filled with attitude and annoyance. I thought it was polite to at least inform the hotel we’d be arriving late, but perhaps not? The breakfast options were extremely limited. Each morning I stayed, the breakfast options were exactly the same, and I would have preferred to have some variety. Other than that, breakfast options were okay and sufficient. Hope this review helps.
Stayed 4 nights in Jan 2024

4/10 Poor

Connie

Disliked: Property conditions & facilities
The water was greenish brown and the tv didnt work.
Stayed 1 night in Jan 2024

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for one night stay
Close to many restaurants. Breakfast ok- they didn’t restock the hot items
Stayed 1 night in Jan 2024

10/10 Excellent

Harold

Liked: Staff & service, amenities, property conditions & facilities
Sliding front door wouldnt work right.very slow in the cold weather
Stayed 1 night in Jan 2024

10/10 Excellent

Beth

Liked: Property conditions & facilities
Comfortable stay
Nicely kept hotel with indoor pool and large breakfast area. Nice size room. Would stay again
Stayed 1 night in Jan 2024

8/10 Good

Baird

Liked: Cleanliness, amenities, property conditions & facilities
We checked in at 10:00PM.The hotel host was efficient, but not at all personable at. She didn't even say hello. Perhaps she was having a bad night.
Stayed 1 night in Jan 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Jimmie

Travelled with family
Liked: Cleanliness, staff & service
Great room Bad bed
Room was clean and comfortable. Bathroom was clean. Beds we VERY bad they were just a spring mattress and no box springs, noisy and very uncomfortable.
Stayed 1 night in Dec 2023

6/10 Okay

Ben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I liked the value for the room. It was clean and fairly modern. I didn't like that the breakfast area wasn't restocked with fresh food. The first wave of customers emptied everything. No one bothered to restock until I said something to the front desk. The options were few also. My bed was super hard and lopsided. Room 207. The pillows were great however.
Stayed 1 night in Nov 2023

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and nice location
Stayed 2 nights in Nov 2023

10/10 Excellent

Clement

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Maggie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pet friendly and I could walk my puppy to the back by a large grassy area and gazebo. Room was.clean and nice kixhenette.
Stayed 1 night in Sep 2023

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Constance

Stayed 1 night in Sep 2023

8/10 Good

Randall

Stayed 1 night in Sep 2023

10/10 Excellent

Quinn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Felissa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not helpful when they could not find my prepaid reservation.
Stayed 1 night in Sep 2023

4/10 Poor

Antoaneta

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2023

8/10 Good

G.Árni

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Mary Beth

Stayed 2 nights in Sep 2023

8/10 Good

CLIFF

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Aug 2023

8/10 Good

Lowell

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
traveling through
My only complaint was our room smelled musty after running the a/c for a while. Other than that, the staff was quick, attentive, friendly, and kind.
Stayed 1 night in Aug 2023

8/10 Good

Christina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is that the housekeeper rearranged some of my things including folding my dirty laundry and placing it in a bag and then put the bag on top of the desk. That creeped me out when all that was needed was a refresh of the towels.
Stayed 3 nights in Aug 2023

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY GOOD AND PRICED RIGHT THANKS !!!
All Was A-OK
Stayed 3 nights in Jul 2023

4/10 Poor

Melissa

Travelled with family
Disliked: Staff & service, property conditions & facilities
The bathtub faucet was coming out of the bathroom stall..in order to get more towels i had to take down to the front desk dirty towels to get clean ones .and was told that two towels were enough for the number of people in the room .i stayed there for 2 nights
Stayed 2 nights in Jul 2023

4/10 Poor

dawn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run....
Front service desk associate was not welcoming and literally said 2 words at check in with a demeanor of a disgruntled employee. Room was damp, dirty (carpet), air didn't work well, walls and ceiling peeling paint and water stained, breakfast was awful, on and on....Will never return.
Stayed 1 night in Jul 2023

10/10 Excellent

noah

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel had the best fitness facility ive been to in a small hotel, nothing crazy just more than a treadmill.
Stayed 1 night in Jul 2023

10/10 Excellent

Christina

Stayed 3 nights in Jul 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything!
Stayed 1 night in Jul 2023

8/10 Good

Holly

Stayed 1 night in Jul 2023

10/10 Excellent

David

Stayed 2 nights in Jul 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything good but the breakfast.
Stay was good, staff was great, clean, good value. Complementary breakfast was not good at all. Batter for waffles was watery, didn't cook right, no cream cheese or jam for bagels and toast. Sausage patties were burnt, cereal dispensers broken.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 19 Jul 2023
Dear Guest, Thank you for your feedback. We're glad to hear that your stay was good and that our staff provided great service. We apologize for the shortcomings you experienced with the complementary breakfast. Your comments will be shared with our team to address the issues with the waffle batter, cream cheese, jam, sausage patties, and broken cereal dispensers. We appreciate your understanding and will work to improve the breakfast offerings for a better experience in the future. Your satisfaction is important to us, and we appreciate your feedback. Thank you for choosing our establishment.Sincerely, Hotel Manager

6/10 Okay

Jim

Business traveller
Stayed 1 night in Jul 2023
Response from Hotel Manager on 14 Jul 2023
Dear Jim, Thank you for your stay and the six ratings. From an improvement point of view, we look for specific experience sharing. You will have a better experience next time. Sincerely, Hotel Manager

10/10 Excellent

John

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk lady was incredible!
Stayed 1 night in Jul 2023
Response from Hotel Manager on 13 Jul 2023
Dear John,Thank you for your wonderful feedback regarding the service provided by our front desk staff. Our staff indeed put their heart completely into what they do for the guests. We are happy that they could win your trust. We will pass your lovely message on to the staff. Look forward to your next visit!Sincerely,Hotel Manager

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
It's not fancy, but for the price, I am pleased and have returned several times. The room was large, clean, quiet even tho I was near the elevator. AC worked. It's a quick drive to Walmart and other places, but it's on a quiet corner. The staff was pleasant and helpful. The breakfast was very basic.
Stayed 5 nights in Jul 2023
Response from Hotel Manager on 11 Jul 2023
Dear Craig, Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

8/10 Good

Steven

Stayed 1 night in Jul 2023

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We ate breakfast at 8a, but items needed to be filled (1 sausage patty for 2 people & no biscuits for the gravy or whatever was supposed to be in the 3rd hot compartment). Instead of 2 orange juice options, add cranberry juice. Check in and out personnel could have been more welcoming (didn't ask if we had any questions & a genuine smile goes along way). The room & facility were very nice! We would stay again.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 10 Jul 2023
Dear Karen,Thanks for your nice comments. We are so pleased that you would stay with us again. We take great pride in providing our guests with the best possible stay experience. It is our privilege to welcome guests like you who are generous in appreciating the good things. We mind your valuable observations and shall endeavor to better it further. Hope to see you back soon.Sincerely,Hotel Manager

10/10 Excellent

Belinda

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here multiple times and love the location
Stayed 2 nights in Jun 2023
Response from Hotel Manager on 4 Jul 2023
Dear Belinda,Thank you very much for your stay and the wonderful feedback. We truly appreciate your continued patronage and are thrilled to hear that you have enjoyed your multiple stays with us. Your continued support means the world to us, and we look forward to welcoming you back for many more wonderful stays. Sincerely,Hotel Manager

6/10 Okay

Jonathan

Travelled with partner
Our greeting upon arrival was lackluster. The person at the check in desk did not smile or welcome us. Our room was clean but smelled like a wet sheep and the carpet was damp. The air conditioning unit had difficulty keeping the room comfortable and was so loud at times I was awakened. The mattress was also worn out. Complimentary breakfast had no eggs and the juice machine was out of service. The three rating is only for a very friendly cleaning crew in the morning.
Stayed 1 night in Jun 2023
Response from Hotel Manager on 1 Jul 2023
Dear Jonathan,Thank you for acknowledging the friendly cleaning crew in the morning. We're glad to hear that they made a positive impression during your stay. However, we are really sorry for the inconvenience caused to you as mentioned in your negative feedback. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Sincerely,Hotel Manager

6/10 Okay

Deborah

Liked: Staff & service
Big rigs parked on my side of the building were loud at night Air-conditioner in the room was vibrating so loud I had to turn it off and sleep with no air. A very loud air compression-releasing sound woke me up around 2 am. Sounded like it was beating against the window—I thought for a minute the window was going to explode. Room smelled of either dog or dirty feet-couldn’t pinpoint the odor. Hotel was supposedly sold out so couldn’t change rooms. Didn’t get much rest. Room wasn’t worth the $100 I paid. For the price, will stay elsewhere next time.
Stayed 2 nights in Jun 2023
Response from Hotel Manager on 1 Jul 2023
Dear Guest, We are very sorry to read about the poor experience you had during your stay. Please accept our sincere apologies, this is indeed very unfortunate. We fully understand your disappointment and frustration due to the issues you have mentioned. We will definitely verify the reality and take action against the concerned after investigations and steps to prevent such happenings in the future. Request your understanding and continued patronage.Sincerely,Hotel Manager

8/10 Good

Elizabeth, Rock Island

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Got down to the "breakfast" at 8am. No sausage, ONE biscuit & some gravy. No waffle mix. No one in the kitchen area or front desk.
Stayed 1 night in Jun 2023
Response from Hotel Manager on 24 Jun 2023
Dear Elizabeth,Thank you for your stay. We are really sorry for the inconvenience caused to you as mentioned in your negative feedback. Your satisfaction is important to us and we will make improvements to ensure an exceptional experience next time. We hope that you will consider staying with us and offer us another chance to provide you with a superior experience. Sincerely,Hotel Manager