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My Story Hotel Ouro

3.0 star property
Discover Lisbon's treasures at this central hub where local flavors await and helpful staff connect guests to the city.

Choose dates to view prices

My Story Hotel Ouro places visitors in Lisbon's vibrant energy. Guests can unwind with drinks at the bar, savor authentic Portuguese cuisine, or browse the on-site mall. Near Avenida da Liberdade, the hotel offers free WiFi and multilingual staff to help travelers.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Bar
  • Laundry room
The current price is £98
includes taxes & fees
9 Mar - 10 Mar

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Double Room

Double Room | Minibar, in-room safe, desk, soundproofing

Double Room

8.4 out of 10
Very good
(22 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Minibar
Cable channels
  • 129 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room

Minibar, in-room safe, desk, soundproofing

Twin Room

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Minibar
  • 129 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Room

Minibar, in-room safe, desk, soundproofing

Family Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Minibar
  • 258 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds OR 2 Double Beds

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About the area

Located in Lisbon City Center, a neighbourhood in Lisbon, My Story Hotel Ouro is near a metro station. Santa Justa Elevator and Castle of São Jorge are notable landmarks, and the area's natural beauty can be seen at Costa da Caparica Beach and Carcavelos Beach. Looking to enjoy an event or a game while in town? See what's happening at Campo Pequeno Bullring or Restelo Stadium. Guests love the hotel's central location. Visit our Lisbon travel guide
Map
Rua Áurea 100, Lisbon, 1100-063

What's nearby

  • Commerce Square in Lisbon
    Commerce Square
    3 min walk - 0.2 miles
  • Rossio Square featuring a square or plaza and a fountain
    Rossio Square
    3 min walk - 0.2 miles
  • Santa Justa Elevator showing landscape views, a city and views
    Santa Justa Elevator
    3 min walk - 0.2 miles
  • Rua Augusta Arch showing street scenes and heritage elements as well as a small group of people
    Rua Augusta Arch
    3 min walk - 0.2 miles
  • Castle of Sao Jorge showing views, a castle and a city
    Castle of São Jorge
    7 min walk - 0.4 miles

Getting around

  • Rua da Conceição Stop (28E)
    1 min walk
  • Rossio Station
    7 min walk
  • Lisbon (LIS-Humberto Delgado)
    30 min drive

Restaurants

  • Casa Portuguesa do Pastel de Bacalhau
    1 min walk
  • Pastelaria Néné
    2 min walk
  • Brew
    2 min walk
  • Cafetaria São Nicolau
    1 min walk
  • Grilled & Company
    2 min walk

About this property

My Story Hotel Ouro

Hotel near Rossio Square
Located close to Santa Justa Elevator and Commerce Square, My Story Hotel Ouro provides a shopping centre on-site, dry cleaning/laundry services and a bar. The on-site restaurant offers lunch and dinner. Stay connected with free in-room WiFi.
Additional perks include:
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and a TV in reception
  • Luggage storage, a 24-hour front desk and multilingual staff
  • Smoke-free property, a front desk safe and a gift shop
  • Guest reviews say great things about the central location and helpful staff
Room features
All 51 rooms feature comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Daily housekeeping, desks and phones

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My Story Hotel Tejo
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  • Restaurant
  • Air-conditioning
  • Breakfast available
8.6 out of 10, Excellent, 882 reviews
The price is £92
includes taxes & fees
10 Mar - 11 Mar
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 15 for adults and EUR 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Designer stores
  • Shopping centre
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Hardwood flooring in room
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 15 for adults and from EUR 15 for children
  • Airport shuttle fee: EUR 25 per room (one-way)
  • Airport shuttle fee per child: EUR 25 (one-way), (up to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Property Registration Number 7845
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

My Story Hotel
My Story Hotel Ouro
My Story Hotel Ouro Lisbon
My Story Ouro
My Story Ouro Lisbon
My Story Hotel Ouro Lisbon
My Story Ouro Lisbon
My Story Ouro
Hotel My Story Hotel Ouro Lisbon
Lisbon My Story Hotel Ouro Hotel
Hotel My Story Hotel Ouro
My Story Hotel Ouro Hotel
My Story Hotel Ouro Lisbon
My Story Hotel Ouro Hotel Lisbon

Frequently asked questions

Is My Story Hotel Ouro pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at My Story Hotel Ouro?

As of 7 Mar 2026, prices found for a 1-night stay for 2 adults at My Story Hotel Ouro on 9 Mar 2026 start from £98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at My Story Hotel Ouro?

This property doesn't offer parking.

What time is check-in at My Story Hotel Ouro?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at My Story Hotel Ouro?

Checkout is at 11:00 AM.

Does My Story Hotel Ouro provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 25 per room applies.

Where is My Story Hotel Ouro located?

Located in Lisbon City Center, this hotel is within a 5-minute walk of Rua Augusta, Rossio Square and Commerce Square. Avenida da Liberdade and Santa Justa Elevator are also within 15 minutes. Rua da Conceição Stop (28E) and Baixa-Chiado Station are within a 2-minute walk.

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Reviews

My Story Hotel Ouro Reviews

8.8

Excellent

9.2

Cleanliness

9.6

Location

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 398 out of 752 reviews
Rating 8 - Good. 269 out of 752 reviews
Rating 6 - Okay. 63 out of 752 reviews
Rating 4 - Poor. 16 out of 752 reviews
Rating 2 - Terrible. 6 out of 752 reviews

Reviews

10/10 Excellent

SEONKYU

Liked: Cleanliness, amenities, property conditions & facilities
All Staffs are very nice and willing to help their guest. Loved to stay in this hotel and all core travel spots are very close to go.
Stayed 2 nights in Dec 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff. The area near the hotel is very busy but the room was quiet. Great location to walk to the major attractions.
Stayed 3 nights in Sep 2025

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the middle of everything. Convenient for walking to many of the tourist destinations. Staff were extremely helpful and friendly.
Stayed 3 nights in Jul 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff and a very pleasant stay.
Stayed 2 nights in Aug 2024

10/10 Excellent

Kitt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location right in the heart of Lisbon. So many dining and shopping options at your doorstep. Staff was very friendly and helpful both at the Front Desk and in the Restaurant.
Stayed 2 nights in May 2025

8/10 Good

LYNETTE

Liked: Cleanliness, staff & service, property conditions & facilities
good hotel great location
Stayed 2 nights in Feb 2024

10/10 Excellent

fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, staff were approachable and friendly. The hotel itself was centrally located to get to tourist attractions and all other amenities.
Stayed 4 nights in Mar 2025

10/10 Excellent

Susannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and a clean comfortable room added to the perfect location of the Hotel made our stay effortless.
Stayed 4 nights in Jun 2024

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

City centre stay

Good location, clean, nice bar, great breakfast.
Stayed 4 nights in Oct 2024

10/10 Excellent

Luis

Liked: Amenities
Clean, great service and best location!
Stayed 5 nights in Oct 2024

10/10 Excellent

MIGUEL

Liked: Amenities, property conditions & facilities
Excelent service, very happy with our stay
Stayed 3 nights in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Ok hotel in a really good location. Good international breakfast.
Stayed 4 nights in Jan 2025

10/10 Excellent

MIGUEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located, out room was small but clean. The hotel staff very friendly
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities

Visit to Baxia hotel

Great location. Helpful staff at reception. However food service was extremely poor. Very slow and I had to ask twice where food was. Plus shuttle service booked for 10.20am didnt turn up till 11am, after further calls which was disappointing.
Stayed 1 night in May 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location. Lovely staff. Super little hotel!

Smooth checkin. Really friendly receptionists Rodrigo and Stephen - so helpful and welcoming. Breakfast was good only criticism was the coffee/tea machine did not make water very hot. Brilliant location. Would definitely come back.
Stayed 2 nights in Mar 2025

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel stuff are helpful and friendly . It is in a perfect location . Loved the breakfast had a good selection of food. I would definitely recommend this hotel
Stayed 3 nights in May 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff, great location

Excellent stay. Lovely staff, i always like being greeted with a welcome and a smile. Fast check in, comfy room, hot shower. Great location, right in centre old town. Nice bar area outside and very nice breakfast.
Happy hour outdoor hotel bar
A room with a view
Stayed 1 night in Jun 2024

10/10 Excellent

Susan

Liked: Staff & service, property conditions & facilities
Relaxing stay. Very clean. Lovely helpful staff.
Stayed 1 night in May 2024

8/10 Good

Gunnar Morten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location. Small room.
Stayed 2 nights in Sep 2024

10/10 Excellent

Afweyne

Liked: Cleanliness, staff & service, property conditions & facilities
Great job.. good staff
Stayed 5 nights in Nov 2023

10/10 Excellent

Kimberlee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great stay at My Story. The hotel is conveniently located to major attractions and has an excellent restaurant. It is a boutique hotel so you feel really at home and seen by the desk and restaurant staff. I enjoyed my stay there and look forward to staying there again upon my next visit to Lisbon.
Stayed 6 nights in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean and modern. Friendly staff. Great breakfast.
Stayed 1 night in Aug 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities
Room was a bit hot as air conditioning was not working, otherwise a good stay..great location and would stay again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very kind and pleasant. Our rooms were extremely clean. We thoroughly enjoyed the location as it was safe and quiet for our family. The area around the hotel was walkable and conveniently located to several restaurants, tourist attractions, local transit, and shops. We would select this hotel again.
Stayed 4 nights in Jul 2024

8/10 Good

Chris

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel has a great location and is great for getting to all the tourist attractions. Downside hotel had an issue with the fire alarm that meant first night there it was going off and on between 9-12pm. After being up from 230am to travel we were shattered. To resolve the issue the air con was switched off so woke
Stayed 3 nights in May 2025