3/5 Okay
Dan, Athlone
25 Dec 2020
Stayed here on a few occasions and have never been disappointed. Friendly staff and comfortable clean rooms. This time I did find the room a small bit stuffy, even with air conditioning but still had a good night's sleep. Only bad thing I can comment on was the service in the bar. After being seated it was close to 45 minutes before someone took our order. It wasn't a busy night and in fairness half the staff seemed to be working hard. However the staff serving our section seemed to be just standing around doing nothing at all. After we had finished our drink it was another half an hour before we caught a manager's attention. In this time, other tables had left after one drink not looking overly pleased. The manager was very apologetic and helpful when we explained we had been waiting for so long and he served us straight away even the bar was apparently closed. (Never notified of last call) It takes a lot for me to complain, especially during the pandemic but there was no excuse for the service. Despite this I would still recommend this hotel as I've never had a problem before and would imagine this was a once off.
Stayed 2 nights in Dec 2020