Best Western Urban Hotel

Photo gallery for Best Western Urban Hotel

Primary image
Terrace/patio
Blackout curtains, soundproofing, rollaway beds, bed sheets
Blackout curtains, soundproofing, rollaway beds, bed sheets
Blackout curtains, soundproofing, rollaway beds, bed sheets

Overview of Best Western Urban Hotel

Best Western Urban Hotel

3.0 star property

4.0/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
48 Bis Rue De Valenciennes, Lille, Nord, 59000

Explore the area

  • Popular LocationPasteur Institute Museum13 min walk
  • Popular LocationJean-Baptiste Lebas Square13 min walk
  • Popular LocationZenith Arena Concert Hall15 min walk
  • AirportLille (LIL-Lesquin)8 min drive

Choose dates to view prices

About this area

Lille

Best Western Urban Hotel is located in Vauban - Wazemmes, a neighbourhood in Lille, and is near a metro station. Lille Natural History Museum and Pasteur Institute Museum are cultural highlights, and some of the area's attractions include Zoo Lille and Koezio. Looking to enjoy an event or a game while in town? See what's happening at Pierre Mauroy Stadium or Lille Metropole Stadium. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's quiet location.

What's nearby

  • Pasteur Institute Museum - 13 min walk
  • Jean-Baptiste Lebas Square - 13 min walk
  • Lille Natural History Museum - 13 min walk
  • Porte de Paris - 15 min walk
  • Zenith Arena Concert Hall - 15 min walk

Getting around

  • Porte-de-Douai Station - 2 min drive
  • Porte de Valenciennes Station - 5 min walk
  • Lille (LIL-Lesquin) - 8 min drive

Restaurants

  • Le Bistronome - 8 min walk
  • Berceau d'Afrique - 8 min walk
  • The Mother - 8 min walk
  • Friterie Sensas - 9 min walk
  • Kebab House - 9 min walk

About this property

Best Western Urban Hotel

Baroque Lille hotel in Vauban - Wazemmes, near Lille Grand Palais
Along with a restaurant, this smoke-free hotel has coffee/tea in a common area and concierge services. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, free newspapers and multilingual staff.
Best Western Urban Hotel offers 40 accommodations with espresso makers and complimentary bottles of water. 80-cm Flat-screen televisions come with premium satellite channels. Additionally, rooms include a hairdryer and blackout curtains. Rollaway/extra beds (surcharge) are also available. Housekeeping is provided on a daily basis.

Languages spoken

English, French, German, Polish, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Free self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10 AM on weekdays and 7 AM–noon on weekends: EUR 11 for adults and EUR 6 for children
  • 1 restaurant
  • Coffee/tea in a common area

Restaurants on site

  • Urban Hotel
  • ROCOCO BAR & RESTO

Family friendly

  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Hairdryer
  • Private bathroom

Entertainment

  • 80-cm flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Espresso maker
  • Free bottled water

More

  • Phone
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - 1:30 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 25

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 10 per pet, per night
1 per room (up to 44 lbs/20 kg)
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for EUR 10.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.65 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 11 for adults and EUR 6 for children (approximately)
  • Pet fee: EUR 10 per pet, per night
  • Late check-out fee: EUR 25 (subject to availability)
  • Rollaway bed fee: EUR 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Grand Palais
Best Western Grand Palais Lille
Best Western Hôtel Grand Palais
Best Western Hôtel Grand Palais Lille
Hôtel Grand Palais Lille
Hôtel Grand Palais
Grand Palais Lille
Urban Hotel Lille
Urban Lille
Best Western Urban Hotel Spa
Best Western Urban Hotel Lille
Best Western Urban Hotel Hotel
Best Western Urban Hotel Lille
Best Western Urban Hotel Hotel Lille

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 133 out of 399 reviews
5 - Excellent 33%
Rating 4 - Good. 180 out of 399 reviews
4 - Good 45%
Rating 3 - Okay. 57 out of 399 reviews
3 - Okay 14%
Rating 2 - Poor. 22 out of 399 reviews
2 - Poor 6%
Rating 1 - Terrible. 7 out of 399 reviews
1 - Terrible 2%

4.2/5

Cleanliness

4.3/5

Staff & service

3.9/5

Amenities

4.0/5

Property conditions & facilities

4.0/5

Eco-friendliness

2/5 Poor

Travelled with group
Liked: Cleanliness
Flaky staff
The staff seemed totally disorganised and I was overcharged for 6 breakfasts there was only one of me there 2 nights! Beautiful building and lovely food but just had a feeling you were being ripped off by an Inexperienced team
Stayed 2 nights in Mar 2022

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Very good restaurant in the hotel. I ate dinner at the hotel three nights, and the food was very good all three nights. My work colleague had a car, so used the secure parking adjacent to the hotel. I chose the hotel because it was close autoroute, had parking, and close enough for me to walk into the center of Lille, and close enough that I had a short Uber ride to the EuroLille train station.
Stayed 4 nights in Nov 2021

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for discovering Lille. A nice walk to the Grand Palais. Fantastic dining room, even the air con was marbled! Great service and lovely food.
Stayed 2 nights in Oct 2021

3/5 Okay

Liked: Staff & service, room comfort
Disliked: Cleanliness
Take a nose peg!
The hotel room stunk of sewage, after opening all of the windows, it finally dissipated, in the morning opening the bathroom door the stench hit us as it was clearly coming from the drains in the bathroom. Not pleasant at all. The hotel staff allow people to park cars blocking other cars parked, so if you are needing to leave at 7am and you have been blocked in by another car, good luck finding who owns the car, getting in touch with them and getting to move their car otherwise your sitting ducks.
Stayed 1 night in Jul 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

3/5 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Great staff but our room was tired and very small
The hotel is really unusual in a good way, full of character and the staff absolutely wonderful. Great breakfast and bar, nice outside space and in this area of Lille off street secure parking meant we could relax knowing the car was safe. The room was very small, could not open the bathroom door fully as the bed was in the way, and the double bed only really accessible from one side.. If the guest was a larger person there would be difficulty using the bathroom, kind of bathroom where you could do all your ablutions standing in one place. The rooms need to be refurbished, they are looking tired and worn out. And please for the sake of squeezing guests in, please do away with one room on each floor to give the other rooms a bit more space like other hotels. If we could reserve a bigger room we would certainly stay again. Staff are this hotel's biggest asset.
Stayed 1 night in Jun 2021

4/5 Good

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

2/5 Poor

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020

4/5 Good

Business traveller
Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2020

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020