Seasonal outdoor pool

Reviews of Best Western Winchester Hotel

2.5 out of 5
Best Western Winchester Hotel
1307 W Lexington Ave, Winchester, KY

Reviews

8.4

Very good

Rating 10 - Excellent. 355 out of 810 reviews" "
Rating 8 - Good. 320 out of 810 reviews" "
Rating 6 - Okay. 77 out of 810 reviews" "
Rating 4 - Poor. 32 out of 810 reviews" "
Rating 2 - Terrible. 26 out of 810 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Vincent, Roseville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
only second floor room available and no elevator. Not biggie but little tougher for 55 couple. :-( Other than that all great.
Stayed 1 night in Apr 2024
Response from Jig on 2 May 2024
Thank you for posting a review regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

John

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Jig on 27 Apr 2024
Thank you for the positive review score and for being our guest. We appreciate your business and hope to see you again on your next visit to our area.

10/10 Excellent

Lynn, Raleigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean well kept hotel. Comfortable beds! Very nice breakfast with good selections. Friendly staff
Stayed 1 night in Apr 2024
Response from Jig on 22 Apr 2024
Thank you for taking the time out of your busy schedule to write such a complimentary review. It is always gratifying to know that our performance was effective and appreciated. Please know, your business and support are sincerely appreciated and we are grateful you took the time to let us know of your satisfaction.We hope you will stay with us again the next time you are in Winchester. We look forward to your return.

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service
Clean, not a new place so it is dated but otherwise decent place.
Stayed 1 night in Apr 2024
Response from Jig on 22 Apr 2024
Thank you for posting a review regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Laurie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Was so nice. Bed and pillows so comfortable. Loved being able to set room temp to our preference. Will definitely stay again
Stayed 1 night in Mar 2024
Response from Jig on 15 Apr 2024
Thank you, Laurie, for your kind review. We appreciate the excellent review score and are very happy you enjoyed your stay.Your business and support are very important to us and we hope to be able to welcome you back the next time you are in Winchester.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jig on 7 Apr 2024
Thank you for the excellent review score. We appreciate your business and look forward to welcoming you back to our hotel on your next trip.

8/10 Good

Sherri

Stayed 4 nights in Mar 2024
Response from Jig on 20 Apr 2024
Thank you for your feedback. We appreciate your business and hope to see you again the next time you are in Winchester.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet / clean
Stayed 2 nights in Mar 2024
Response from Jig on 22 Mar 2024
I appreciate your positive feedback about our hotel. Your business is much appreciated and we hope to see you again on your next trip.

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jig on 10 Mar 2024
Thank you for the positive review score and for being our guest while in Winchester. We appreciate your business and hope to see you again on your next trip.

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for an overnight stop over.
Stayed 1 night in Feb 2024
Response from JIG on 14 Feb 2024
Thank you for the excellent review score and for being our guest. We appreciate your business and hope to see you again on your next visit to our area.

8/10 Good

Heather, winchester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good short notice accommodations
Stayed 1 night in Feb 2024
Response from JIG on 14 Feb 2024
Thank you for your feedback! We appreciate your business and look forward to welcoming you back on your next trip.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jig on 22 Jan 2024
Thank you for the excellent review score! We appreciate your feedback and look forward to seeing you on your next trip.

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and affordable
The hotel is near plenty of restaurants and stores. The price of the rooms are pretty good and the rates don't change a whole lot like other hotels. Front desk staff were all very polite and accommodating. My only real complaint is the pillows. They are short in length and not comfortable at all. The chair in the room was stained up (this is something I see at almost any hotel) I almost wish they would just take them out as it's more or less just a eye sore and I can't imagine to many people would feel comfortable sitting on something so stained up or shampoo them every so often. Other then the chair the rooms are always very clean when I stay here. The hotel is very close to a road so if you are a light sleeper you may want to bring a fan or some kind of white noise to drown out the noise of the traffic. All in all I've stayed here numerous times and for the price it's pleasant enough compared to some of the other hotels in the area and the staff were all very pleasant, so for me thats a huge plus!
Stayed 1 night in Jan 2024
Response from Jig on 22 Jan 2024
Dear Brittany,Thank you for taking time out to write a review about your recent stay at the Best Western Winchester hotel. By telling us what you liked about your stay, and what we can do to improve, you are helping us to deliver a better experience for future guests. We appreciate your business while in Winchester and our staff would like to offer their sincerest thanks for your kind comments. It was an honor to have you as our guest, and we look forward to welcoming you back the next time you are in Winchester.

8/10 Good

Eugene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jig on 9 Jan 2024
Thank you for your feedback! We appreciate your business and look forward to welcoming you back on your next trip.

10/10 Excellent

MARY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Basic hotel, breakfast has several choices, but biscuits are dry. Rates are fair. We’ve stayed her 4 times when passing through.
Stayed 1 night in Dec 2023
Response from Jig on 31 Dec 2023
Thank you for being our guest and for taking the time to post a review about your recent stay at the Best Western Winchester. We are very happy that you had a positive experience and thank you for sharing this with other travelers. Our team is committed to providing an exceptional experience, so we appreciate you providing feedback that will help us to improve. It was an honor to serve you while in Winchester and we hope to welcome you back again, soon.

10/10 Excellent

Frank

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jig on 29 Dec 2023
Thank you for the excellent review score and for being our guest. We appreciate your business and hope to see you again on your next visit to our area.

8/10 Good

Owen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from JIG on 5 Dec 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Tiffany

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible customer service, dirty rooms. Bed bug infested, too expensive. Horrible drug infested people on premises. Just bad. I do NOT recommend!
Stayed 1 night in Nov 2023
Response from Jig on 19 Nov 2023
Dear Tiffany, We are sorry you were dissatisfied with your stay.We take the safety and wellbeing our guests seriously. Fortunately, after a thorough search, we did not find any vermin nor did we see any sketchy people/ activity on our security videos. Please know, our staff are available 24 hours and are more than happy to help our guests any time there is an issue. It would have been helpful to have been able to witness these incidents as they happened.Even if we didn't observe illegal activity or vermin, our team would have put you in a room closer to the lobby or in an area where you felt more comfortable. Thank you for your feedback.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service at check in! Could hear road noise and guests due to rooms open to parking lot and close proximity to road.
Stayed 1 night in Nov 2023
Response from Jig on 17 Nov 2023
Thank you for taking time out to write a review about your recent stay at our property. We appreciate your kind comments regarding our staff and for the excellent review score despite the noise issue you encountered. We are very sorry for the any inconvenience this may have caused. Thank you for being our guest while in Winchester. It was an honor to serve you and we hope to see you again on your next trip.

10/10 Excellent

Kei

Stayed 1 night in Nov 2023
Response from Jig on 16 Nov 2023
Thank you for the excellent review score. We appreciate your feedback and hope to see you again the next time you are in Winchester.

10/10 Excellent

Marcella

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jig on 16 Nov 2023
Thank you for the 10/10 rating! We appreciate your positive feedback and look forward to welcoming you back.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jig on 12 Nov 2023
Thank you for the 10/10 rating! We appreciate your feedback and hope to see you again on your next trip.

10/10 Excellent

Frederick

Business traveller
Liked: Property conditions & facilities, room comfort
They offered a much better selection of breakfast options than expected, even though we were one of the last guest to eat.
Stayed 1 night in Nov 2023
Response from Jig on 12 Nov 2023
Thank you for choosing our hotel, and for taking the time to write a review! We are so happy to hear that you enjoyed the breakfast. Our hotel aims to provide our guests with an exceptional experience and the breakfast is one of the areas we work hard on. We are happy to see our efforts resonated with you.Thank you, again, for being our guests while in Winchester. It was an honor to serve you and we hope to see you again the next time you are in our area.

10/10 Excellent

Kelcy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was great at check-in and check-out. Lots of selections for breakfast which was awesome. Our room was on the 2nd floor and was really quiet. The cleanliness of the room was astonishing! Hot water was amazing, everything was really clean. Absolutely no complaints!
Stayed 1 night in Nov 2023
Response from Jig on 12 Nov 2023
Thank you for being our guest and for taking the time to post a review about your recent stay at the Best Western Winchester. We are very happy that you had a positive experience and thank you for sharing this with other travelers. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. It was an honor to serve you while in Winchester and we hope to welcome you back again, soon.

8/10 Good

Paula

Stayed 1 night in Oct 2023
Response from Jig on 30 Nov 2023
Thank you for the 4/5 rating. We are very happy you had a positive experience. Your business and support are sincerely appreciated and we hope to see you again the next time you are in Winchester

4/10 Poor

Vicki

Stayed 1 night in Nov 2023
Response from Jig on 6 Nov 2023
Thank you for your feedback. It appears we failed to provide you with an exceptional stay and for that we are very sorry. Please know that guest satisfaction is our top priority so we are always updating and looking for ways to improve. If there is anything in particular that we could have done better, please feel free to reach out to us. We truly appreciate your business and hope that you will return and allow us another chance to provide you with a better experience.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was the best i have ever experienced..... lots of variety and very clean and neat.
Stayed 1 night in Nov 2023
Response from Jig on 5 Nov 2023
Thank you for choosing our hotel, and for taking the time to write a review! We are so happy to hear that you enjoyed the breakfast. Our hotel aims to provide our guests with an exceptional experience and the breakfast is one of the areas we work hard on. We are happy to see our efforts resonated with you.Thank you for being our guests while in Winchester. It was an honor to serve you and we hope to see you again the next time you are in our area.

6/10 Okay

Shad

Liked: Staff & service
Disliked: Property conditions & facilities
The pictures looked a lot nicer than the place really is and is in a not to good part of town
Stayed 2 nights in Oct 2023
Response from Jig on 2 Nov 2023
Thank you for your feedback. It appears we failed to provide you with an exceptional stay and for that we are very sorry. Please know that guest satisfaction is our top priority so we are always updating and looking for ways to improve. If there is anything in particular that we could have done better, please feel free to reach out to us. We truly appreciate your business and hope that you will return and allow us another chance to provide you with a better experience.

10/10 Excellent

Kirsten

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast starts early at 0530, and with plenty of choices.
Stayed 1 night in Oct 2023
Response from Jig on 29 Oct 2023
Thank you for choosing our hotel, and for taking the time to write a review! We are so happy to hear that you enjoyed the breakfast. Our hotel aims to provide our guests with an exceptional experience and the breakfast is one of the areas we work hard on. We are happy to see our efforts resonated with you.Thank you for being our guests while in Winchester. It was an honor to serve you and we hope to see you again the next time you are in our area.

8/10 Good

Leah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet.
Stayed 1 night in Oct 2023
Response from Jig on 30 Oct 2023
Thank you for being our guest and for taking the time to post a review about your recent stay at the Best Western Winchester. We are very happy that you had a clean and quiet stay, and we thank you for sharing this with other travelers. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. It was an honor to serve you while in Winchester and we hope to welcome you back again, soon.

8/10 Good

Guest

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not exceptional but clean and staff friendly.
Stayed 1 night in Sep 2023
Response from Jig on 29 Oct 2023
Thank you for your review. We appreciate your business and want you to know that we are always looking for ways to improve. If there is anything we can do to make your next stay better, don't hesitate to call. We appreciate any feedback that will help us offer our guests an exceptional experience.

8/10 Good

Donald E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean old style motel
Nice, clean old style motel. Rooms very clean. Beds comfy. Good breakfast with hot items. Would stay again.
Stayed 1 night in Oct 2023
Response from Jig on 2 Nov 2023
Thank you for taking time out to write a review about your recent stay at our property.We are very happy that you enjoyed your stay with us. Please know, we are always looking for ways to improve and if there is anything we can do to make your next stay better, don't hesitate to call.Your business and support is sincerely appreciated. Thank you for being our guest while in Winchester. We look forward to welcoming you back!

8/10 Good

Francis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No coffee available in the office.Breakfast was not as good as other B.W. that I have been to.
Stayed 1 night in Oct 2023
Response from Jig on 19 Oct 2023
Thank you for your review and for being our guest. Our team is committed to providing an exceptional experience so we appreciate you offering feedback that will help us to improve. Thank you again for choosing our hotel. It was an honor to serve you while in Winchester and we hope to welcome you back again, soon

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable room. Wonderful breakfast in lobby. Staff very kind and helpful.
Stayed 1 night in Oct 2023
Response from Jig on 19 Oct 2023
Thank you for being our guest and for taking the time to post a review about your recent stay at the Best Western Winchester. We are very happy that you had a positive experience and thank you for sharing this with other travelers. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. It was an honor to serve you while in Winchester and we hope to welcome you back again, soon.

10/10 Excellent

Rodney

Travelled with family
Liked: Property conditions & facilities
Clean but older “motel”. Staff friendly and helpful. Breakfast was delicious and fresh many selections. We would return and recommend this motel.
Stayed 3 nights in Oct 2023
Response from Jig on 15 Oct 2023
Thank you for the wonderful review and for being our guest. We strive to provide an exceptional experience for each of our guests and want you to know how very happy we are to hear you enjoyed your stay with us. It was truly an honor to serve you while in Winchester and we appreciate your support and trust in us. We look forward to welcoming you back

8/10 Good

Karen

Stayed 1 night in Oct 2023
Response from Jig on 5 Nov 2023
Thank you for the 4/5 rating. We appreciate your feedback and hope to have you as a guest again on your next trip.

8/10 Good

Vera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Acceptable place for a quick trip.
The hotel is very convenient and was in a perfect location for my trip. I was only needing a one night stay. The room was fine, but it wasn't the cleanest I have ever been in which is why I didn't give an excellent rating. The personnel working there were very nice!
Stayed 1 night in Oct 2023
Response from Jig on 14 Oct 2023
Thank you for being our guest and for taking the time to post a review about your recent stay at the Best Western Winchester. We are very happy that you had a positive experience and thank you for sharing this with other travelers. We would, however, like to apologize for any cleanliness issues you encountered with your room. We are sorry for the oversite and will do better moving forward. Thank you again for your review. We appreciate your business and hope to see you again on your next trip.

10/10 Excellent

Patty

Stayed 1 night in Oct 2023
Response from Jig on 28 Oct 2023
Thank you for the excellent review score and for being our guest. We appreciate your business and hope to see you again on your next visit to our area.

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast selection this trip
Stayed 1 night in Oct 2023
Response from Jig on 6 Oct 2023
Thank you for taking the time to write a review about your recent stay at the Best Western Winchester Hotel.We are very happy you enjoyed your stay and thought our breakfast selections were the best on your trip.Your business and support are sincerely appreciated and we hope to see you again in the near future.

10/10 Excellent

Christine

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & nice hot shower was exactly what we needed at the end of a long drive day. Friendly check in
Stayed 1 night in Oct 2023
Response from JIG on 3 Oct 2023
Thank you for the wonderful review and for being our guest! We strive to provide an exceptional experience for each of our guests and want you to know how very happy we are to hear you enjoyed your stay and like very clean room and hot shower. It was truly an honor to serve you while in Winchester and we appreciate your support and trust in us. We look forward to welcoming you back.

10/10 Excellent

Winn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from JIG on 3 Oct 2023
Thank you for the perfect rating. We are very happy that you had a positive experience. We appreciate your business while in Winchester and hope to see you on your next trip.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jig on 1 Oct 2023
Dear Ian, Thank you for the perfect rating. We are very happy that you had a positive experience. We appreciate your business while in Winchester and hope to see you on your next trip.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jig on 11 Sept 2023
Thank you for your feedback. We appreciate your business and hope to see you again the next time you are in Winchester.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Jig on 9 Sept 2023
Thank you for your feedback. We appreciate your business and hope to see you again the next time you are in Winchester.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jig on 4 Sept 2023
Thank you for the 8/10 rating. We appreciate your business and hope to see you again on your next trip.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and well maintained. Hot continental breakfast was good as well. Staff very friendly and helpful.
Stayed 1 night in Sep 2023
Response from Jig on 8 Sept 2023
Thank you for the wonderful review and for being our guest! We strive to provide an exceptional experience for each of our guests and want you to know how very happy we are to hear you enjoyed your stay with us. It was truly an honor to serve you while in Winchester and we appreciate your support and trust in us. We look forward to welcoming you back.

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine except the room had a smell that I didn't like. It may be from whatever they cleaned the room with.
Stayed 1 night in Aug 2023
Response from Jig on 2 Sept 2023
Thank you for taking the time to provide us with a review following your stay. We're pleased that your overall experience was positive but do apologize for the smell in your guestroom. I will see what is causing the smell and take appropriate action. We appreciate you providing us with information that will help us to improve and for being our guests while in Winchester. We hope you will return so that we can exceed all of your expectations.

10/10 Excellent

Todd

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had very nice breakfast in the lobby. And very friendly staff.
Stayed 1 night in Aug 2023
Response from Jig on 2 Sept 2023
Thank you for taking time out to write a review about your recent stay at our property.We appreciate your kind comments regarding our staff and are very happy that you enjoyed your stay with us.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. It was an honor to serve you while in Winchester and we hope to welcome you back again, soon.

8/10 Good

Theresa, Downingtown

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Could use a good cleaning.the pool was dirty. The rugs were dirty. Breakfast was early and good.
Stayed 3 nights in Aug 2023
Response from JIG on 29 Aug 2023
Thank you for your review and for being our guest. Our team is committed to providing an exceptional experience so we appreciate you offering feedback that will help us to improve. Thank you again for choosing our hotel. It was an honor to serve you while in Winchester and we hope to welcome you back again, soon.

10/10 Excellent

Howard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from JIG on 29 Aug 2023
Thank you for excellent rating and for your kind review. We appreciate your business and trust in us. It is always an honor to have you as our guests and we are looking forward to your next visit.