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"My experience with the hotel staff was unfortunately disappointing. At check-in, the staff member assigned me the wrong room and charged an additional amount that did not match my original reservation, which caused unnecessary inconvenience. Additionally, a female staff member with short hair working in the breakfast area was quite discourteous in her interactions. She appeared overwhelmed, which may have contributed to the tone of the service, but the overall experience felt unwelcoming. Switzerland is an incredibly beautiful country, and I had been looking forward to enjoying my stay fully. Unfortunately, the service attitude at this hotel detracted from what could have otherwise been a wonderful experience."

"Excellent property. The ballroom and reception area were very antiquated and well maintained. Definitely get the deluxe double room with balcony for the best views on both sides of the hotel. "

"Excellent property! Exceeded my expectations!!!"

"This was a very quaint hotel and an easy walk from the train station. We were surprised by our large balcony with a small Mountain View. We were not expecting that. The breakfast was very delicious and you can walk to all of the sights. I highly recommend. "

"Hotel was in an ideal location from the train station. The room was exceptional. The staff was very helpful and nice."

"Excellent breakfast, super kind and helpful staff."

"Perfect location right next to the ski train going to Kleine Scheidegg and a cable car going to Mannlichen. Amazing spa with warm sea water pool fuul of water jet massage spots, hamam, sauna, dipping pools, and an ice water plunge bucket. Breakfast choices are a bit repetitive, but plentiful. "

"Hotel Silberhorn in Wengen is nothing short of exceptional. Perfectly positioned, it offers breathtaking views of the Jungfrau and the Lauterbrunnen Valley that elevate the entire stay. The staff are warm, attentive, and genuinely welcoming, adding a personal touch to the experience. The hotel itself delivers everything you'd expect from a true 4-star property-comfort, quality, and thoughtful amenities. The breakfast buffet is outstanding, with a wide, high-quality selection to start the day right. Considering the location and experience, it offers remarkable value for money. An unforgettable stay-I absolutely loved every moment here."

"Fantastic stay! Wonderful service, perfect cleanliness, breathtaking views, and a relaxing spa experience. Highly recommended."