Les Caves Bailly Lapierre

The air conditioning did not work and our room was not cleaned up after the first day. Fortunately, the staff was very kind and helpful to fix these issues in short time. Thank you for their reactivity ! The downside for us was the lack of space in the room and bathroom to handle the luggages and stuffs.

I did not stay at the hotel so this review is only based on my customer service with them. I appreciate the hotel has a set booking policy and my reservation was non refundable however I unexpectedly fell ill and asked if they could refund or instead move my dates of stay. The refused to accommodate any changes to my booking which was extremely disappointing when other hotels with the same booking policy have been really helpful in the past. Disappointing experience.