Title: The Queen's Hotel Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Queen's Hotel Waterfront hotel in Lerwick with a 24-hour front desk ## Photo gallery for The Queen's Hotel ![Exterior - The Queen's Hotel (Lerwick)](https://images.trvl-media.com/lodging/16000000/15090000/15081400/15081359/6b76ac91.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Double Room | 1 bedroom, desk, iron/ironing board, free WiFi - The Queen's Hotel (Lerwick)](https://images.trvl-media.com/lodging/16000000/15090000/15081400/15081359/d6535e6d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property entrance - The Queen's Hotel (Lerwick)](https://images.trvl-media.com/lodging/16000000/15090000/15081400/15081359/610495cd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - The Queen's Hotel (Lerwick)](https://images.trvl-media.com/lodging/16000000/15090000/15081400/15081359/51ccb171.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - The Queen's Hotel (Lerwick)](https://images.trvl-media.com/lodging/16000000/15090000/15081400/15081359/w768h434x0y1-c583055d.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Queen's Hotel sits right by the sea, creating a peaceful getaway for visitors. Guests stay connected with in-room WiFi while the multilingual staff helps with any needs. Luggage storage makes exploring the area hassle-free before check-in or after checkout. ## Reviews 6.0 ## Popular amenities - 24/7 front desk - Housekeeping - Free WiFi £104 includes taxes & fees 8 Jan - 9 Jan 2026 ## Room options ### Check availability for these dates Tonight [Dec 15 - Dec 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=15081359&PinnedHotelID=15081359&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=15081359&PinnedHotelID=15081359&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 16 - Dec 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=15081359&PinnedHotelID=15081359&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=15081359&PinnedHotelID=15081359&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 19 - Dec 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=15081359&PinnedHotelID=15081359&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=15081359&PinnedHotelID=15081359&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=15081359&PinnedHotelID=15081359&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=15081359&PinnedHotelID=15081359&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ### View all photos for Single Room ![Single Room | 1 bedroom, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/16000000/15090000/15081400/15081359/555d50c6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room ### Highlights Connecting rooms available TV Separate bedroom Private bathroom Shower/bath combination Hairdryer Electric kettle Digital channels - Sleeps 1 - 1 Single Bed ### View all photos for Twin Room, Sea View ![1 bedroom, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/16000000/15090000/15081400/15081359/b0b7f338.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room, Sea View ### Highlights Connecting rooms available TV Separate bedroom Private bathroom Shower/bath combination Hairdryer Electric kettle Digital channels - Sea view - Sleeps 2 - 2 Single Beds ### View all photos for Double Room ![Double Room | 1 bedroom, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/16000000/15090000/15081400/15081359/d6535e6d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room ### Highlights Connecting rooms available TV Separate bedroom Private bathroom Shower/bath combination Hairdryer Electric kettle Digital channels - Sleeps 2 - 1 Double Bed ### View all photos for Triple Room ![Triple Room | 1 bedroom, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/16000000/15090000/15081400/15081359/8fb06e8c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room ### Highlights Connecting rooms available TV Separate bedroom Private bathroom Shower/bath combination Hairdryer Electric kettle Digital channels - Sleeps 3 - 3 Single Beds ### View all photos for Family Room (sleeps 3) ![1 bedroom, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/16000000/15090000/15081400/15081359/b0d15d0b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room (sleeps 3) ### Highlights Connecting rooms available TV Separate bedroom Private bathroom Shower/bath combination Hairdryer Electric kettle Digital channels - Sleeps 3 - 1 Double Bed and 1 Single Bed ### View all photos for Family Room (sleeps 4) ![Combined shower/bathtub, free toiletries, hair dryer, towels](https://images.trvl-media.com/lodging/16000000/15090000/15081400/15081359/ed7ef37d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room (sleeps 4) ### Highlights Connecting rooms available TV Separate bedroom Private bathroom Shower/bath combination Hairdryer Electric kettle Digital channels - Sleeps 4 - 1 Double Bed and 2 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLerwick-Hotels-The-Queens-Hotel.h15081359.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLerwick-Hotels-The-Queens-Hotel.h15081359.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C60.15311%2C-1.14014&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=kHK2tnbz2xyLZY-fDBytKfey2-8=) 24 Commercial St, Shetland, Lerwick, Scotland, ZE1 0AB #### What's nearby - Bain's Beach \- 1 min walk \- 0.1 miles - Shetland Museum \- 3 min walk \- 0.2 miles - Lerwick Town Hall \- 6 min walk \- 0.4 miles - Coastal Walk to the Knab \- 7 min walk \- 0.4 miles - Up-Helly-Aa Exhibition \- 10 min walk \- 0.6 miles #### Getting around - Lerwick (LSI-Sumburgh) - 41 min drive #### Restaurants - ‪Coffee And Friends - ‬3 min walk - ‪The Lounge Bar - ‬2 min walk - ‪Kung Fu Cuisine - ‬3 min walk - ‪Fort Cafe And Take Away - ‬4 min walk - ‪The Dowry - ‬3 min walk ## About this property ### The Queen's Hotel Hotel by the sea The Queen's Hotel provides everything that you need. Stay connected with free in-room WiFi. Additional perks include: - Luggage storage, smoke-free property and multilingual staff - A 24-hour front desk Room features All guest rooms at The Queen's Hotel have amenities, such as free WiFi. More amenities include: - Bathrooms with shower/bath combinations and free toiletries - TVs with digital channels - Electric kettles, daily housekeeping and desks ## Similar properties ![Breakfast, lunch, dinner served; British cuisine ](https://images.trvl-media.com/lodging/14000000/13240000/13232900/13232874/ab50756e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Shetland Hotel Lerwick - Free WiFi - Restaurant - Business services - Bar 7.8 Good 201 reviews £199 includes taxes & fees 16 Dec - 17 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=13232874&PinnedHotelID=13232874&HadPinnedHotel=true®ionId=-1&adults=2) ![Lunch and dinner served](https://images.trvl-media.com/lodging/12000000/11970000/11965700/11965687/681b2493.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Lerwick Hotel Lerwick - Breakfast included - Free WiFi - Restaurant - Business services 8.2 Very good 127 reviews £202 includes taxes & fees 16 Dec - 17 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=11965687&PinnedHotelID=11965687&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard Double Room, Ensuite (Harbour View)](https://images.trvl-media.com/lodging/49000000/48290000/48285700/48285610/d66b152f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Varis House Lerwick - 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17 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=23088134&PinnedHotelID=23088134&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/24000000/23090000/23087500/23087417/6fa6ffdc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Brae Hotel Brae - Breakfast included - Pet-friendly - Parking included - Free WiFi 9.2 Wonderful 100 reviews £104 includes taxes & fees 16 Dec - 17 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=23087417&PinnedHotelID=23087417&HadPinnedHotel=true®ionId=-1&adults=2) ![Marina](https://images.trvl-media.com/lodging/20000000/19210000/19202800/19202726/0c5578e7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Eddlewood Guest House Lerwick - Breakfast included - Free WiFi 9.4 Exceptional 53 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=19202726&PinnedHotelID=19202726&HadPinnedHotel=true®ionId=-1&adults=2) ![Iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/107000000/106480000/106477500/106477406/ade34e44.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Westings Inn Whiteness - Parking included - Free WiFi - Living/dining area - Kitchen 9.6 Exceptional 5 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=106477406&PinnedHotelID=106477406&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/21000000/20360000/20351500/20351405/e0b28dae.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fort Charlotte Guesthouse Lerwick - Free WiFi - Breakfast available - Soundproof rooms 10 Exceptional 88 reviews £158 includes taxes & fees 16 Dec - 17 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=20351405&PinnedHotelID=20351405&HadPinnedHotel=true®ionId=-1&adults=2) ![Miscellaneous](https://images.trvl-media.com/lodging/31000000/30650000/30643500/30643456/04d3092f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Easterhoull Chalets Scalloway - Parking included - Free WiFi - Laundry - Outdoor space 9.2 Wonderful 23 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=30643456&PinnedHotelID=30643456&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available - Free offsite parking ### Family friendly - Separate bedroom ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Housekeeping (daily) - Multilingual staff ### Outdoors - On the waterfront ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only - Wheelchair accessible (may have limitations) ### More - Smoke-free property ## Room amenities ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - TV with digital channels ### Food and drink - Electric kettle ### More - Connecting rooms available - Desk - Iron/ironing board ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: 11 PM Minimum check-in age - 18 ### Check-out Check-out before 11 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Queen's Hotel Lerwick The Queen's Hotel Hotel The Queen's Hotel Lerwick The Queen's Hotel Hotel Lerwick ## Frequently asked questions ### Is The Queen's Hotel pet-friendly? ### How much does it cost to stay at The Queen's Hotel? ### How much is parking at The Queen's Hotel? ### What time is check-in at The Queen's Hotel? ### What time is check-out at The Queen's Hotel? ### Where is The Queen's Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## The Queen's Hotel Reviews ## Reviews 6.0 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 5 8 - Good 26 6 - Okay 9 4 - Poor 9 2 - Terrible 15 ### 7.0/10 Cleanliness ### 6.8/10 Staff & service ### 5.6/10 Amenities ### 5.0/10 Property conditions & facilities ### 6.6/10 Eco-friendliness ## Reviews ### 6/10 Okay #### Nicole 6 Oct 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities The view of the water was nice. The cleanliness was very good. The mattresses and pillows need to be replaced. That being said, I slept well. The hotel, however, is in need of TLC. The location was excellent. The staff we met was kind. We were grateful for the availability. ##### Nicole Stayed 1 night in Oct 2025 ### 6/10 Okay #### Frances 17 Jun 2025 Liked: Cleanliness Disliked: Amenities Beds and bathroom were clean. Hairdryer broken no remote for TV and I staff to be found.but it was good and central ##### Frances Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Joanne 29 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Ignore the negative reviews! We loved our brief stay at the Queen’s. My husband had been taken ill on arrival in Lerwick and we had to change our plans to let him rest up. We booked last minute and were surprised to be able to still choose a twin room with sea view. The sea literally lapped outside our window and the view was stunning. The hotel has a fascinating history and is built actually into the sea so those who complained of damp should have gone some where else. The shower was great with loads of instant hot water and the bathroom and linen were beautifully clean. The staff were really helpful. The night porter rummaged around and found me a bottle opener and there was cutlery in the room for our delicious fish and chips from the Fort café, given that the hotel’s restaurant is being refurbished. We would definitely recommend the Queen’s and wish the new owners success in their quest to restore it to its former glory. ![](https://a.travel-assets.com/ugc/hotel-reviews/0bc031cf-dd33-4d50-ab41-26da30381daf-1756471868130.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Joanne Stayed 2 nights in Aug 2025 ### 8/10 Good #### Maria Gabriella 3 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities Fantastic views from our room! ##### Maria Gabriella Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Emma Sara 3 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Jayden, Megan and Shawn were friendly and helpful and kind. The hotel is very very old but beautiful and the beds clean and comfortable. The hotel is right in the water so you fall asleep to water lapping at the walls. The hotel is also super convenient as it is right next to the main shopping street. Highly recommend ##### Emma Sara Stayed 5 nights in Aug 2024 ### 8/10 Good #### Glenn 14 Dec 2024 Liked: Cleanliness, staff & service, amenities The hotel was clean, warm but dated. The staff were lovely and very helpful. The fact that there was no restaurant meant no meal or breakfast but the staff advised me of lovely alternatives. I believe the hotel has just changed hands so probably just getting things organised and i hope it works for them. ##### Glenn Stayed 1 night in Dec 2024 ### 8/10 Good #### Chris 29 Aug 2023 Liked: Cleanliness, staff & service, property conditions & facilities Nice old style hotel. Room was comfortable. Great views across the water. Currently being renovated so no restaurant and reception is rarely staffed during the day. ##### Chris Stayed 3 nights in Aug 2023 ### 4/10 Poor #### David 14 Aug 2023 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities It's an old hotel that could be very nice and probably was at one time. Carpeting and wallpaper very worn. Bathroom was large and clean which was nice but faucet handles fell off when used, toilet paper roll kept falling off, etc. TV didn't work and we were told someone would come check it out which never happened. Restaurant was closed so had to walk into the town every morning for breakfast and coffee. Supposedly new owners who plan on fixing it up - would be interested if that happens. ##### David Stayed 4 nights in Aug 2023 ### 8/10 Good #### Devon 11 Jan 2023 Liked: Cleanliness, staff & service The Queens, is a timewarp but in a good way! The space is clean, comfortable warm and inviting! Absolutely fantastic service, if I return to Lerwick I will definitely staying at Queens! ##### Devon ### 2/10 Terrible #### Karen 31 Jul 2024 Disliked: Cleanliness, property conditions & facilities Please be aware of positive reviews on this property, the building is in a complete state of disrepair. It shows its age magnificently, and although ##### Karen Stayed 3 nights in Jul 2024 ### 8/10 Good #### Kathryn 16 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities We needed to wait for a staff member to register us. We were given 2 adjoining rooms when we requested a triple accommodation. The hotel is right on the coast. No lift, restaurant, or bar were available. ##### Kathryn Stayed 1 night in Jul 2024 ### 2/10 Terrible #### Paul 28 Jun 2024 Disliked: Cleanliness, staff & service, property conditions & facilities £140 to stay in a property which would make a hostel look luxurious. No food available. Absolutely horrible however given choice so limited appears can charge whatever inflated price they like. ##### Paul Stayed 1 night in Jun 2024 ### 2/10 Terrible #### Wilma 26 Nov 2023 Disliked: Staff & service, amenities, property conditions & facilities The hotel should not be open to paying guests. It needs a complete refurbished and lacks basic amenities and services that are not stated on the website. ##### Wilma Stayed 4 nights in Nov 2023 ### 2/10 Terrible #### Ian 23 Aug 2024 Disliked: Cleanliness, property conditions & facilities Such a shame that a hotel in great Location is getting bad reviews however although outside renovation being don inside very dates. Has so much potential. Room had rusted towel rail and toilet roll holder no shower wash in shower. Also no bar area or lounge or dining facilities yet still being advertised on Expedia as a hotel. I wouldn't even rate it as b and b as no food available . I do hope the owners manage to get upgrade done as going back 12 years our stay was excellent ##### Ian Stayed 1 night in Aug 2024 ### 4/10 Poor #### Bob 10 Aug 2023 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities Main lights didn’t work no soap shampoo or body wash supplied no breakfast ##### Bob Stayed 1 night in Aug 2023 ### 2/10 Terrible #### Mark 14 Aug 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Don't bother I booked two rooms for two nights at the Queen’s Hotel in Shetland, paying a premium rate and expecting a comfortable stay. Unfortunately, my experience fell short in several key areas. On arrival, there were no staff on duty, and we waited around 20 minutes before being checked in. The overnight desk staff were also unhelpful when i needed help. The most serious issue was that all my belongings — including clothes, toiletries, and medication — were removed from my room without explanation. When I reported this, the night porter could not locate them and called someone who promised to ring back, but never did. As I had an early flight the next morning, I was forced to travel for 14 hours without being able to wash properly. It took two weeks before some of my belongings were returned, and there was no proactive follow-up from the hotel. The building itself is in poor condition, with peeling wallpaper, cracks in the walls, and signs of general disrepair. During my stay, the restaurant was closed for major renovations — something I was not informed about when booking. Overall, the lack of communication, the handling of my personal belongings, and the condition of the hotel did not reflect the premium price paid. I hope management addresses these issues for future guests. ![](https://a.travel-assets.com/ugc/hotel-reviews/a6a1fd39-154f-4dcd-856b-69e36f469a14-1755186787804.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Mark Stayed 2 nights in Jul 2025 ### 2/10 Terrible #### Erick 17 Aug 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The place is so dirty and under renovations, didn’t feel safe at all. When I wanted to cancel my booking I was told i will not get a refund, that’s daylight robbery. The property was advertised and there was no mention of it being under renovation. ##### Erick Stayed 1 night in Aug 2023 ### 4/10 Poor #### David 17 May 2018 Liked: Cleanliness Disliked: Staff & service #### Avoid Doors constantly slamming because the door closers and lock keeps are poorly fitted. Breakfast waiter is totally clueless; no orange juice, coffee, sugar, milk, cup, saucer, tea spoon......... The female receptionist is officious and totally unpleasant! The two best members of staff are the two young ladies from mainland Europe, well done. ##### David Stayed 1 night in May 2018 ### 2/10 Terrible #### Verified traveller 14 Aug 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Terrible room and good luck trying to check-in. I don’t usually leave negative reviews even if I have a bad experience but this hotel is really terrible, if it was a cheap rate you could understand, but we were knocking on almost £300 a night. Arrived there at 2.00pm, the time that check-in opens. No one there, reception has a phone and a note to call for assistance. There was 3 numbers, first two didn’t work. Third I got through to someone who said they would just ‘pop down’. 15 mins nobody arrived, tried calling the numbers again, nobody answers. Tried again and again and nobody responds. Ended up waiting almost an hour in their reception which has no wifi, no phone signal (so no 4G or mobile calls can be made), so sat waiting doing nothing. A guy arrives through the front door and gives us a key, no apologies, no small talk, just room number and here’s your key, just make sure you know there will be no breakfast. Room was terrible, wallpaper peeling off everywhere, heater massively dented, shower head held together by tape, windows rotting and permanently open, the tiny tv didn’t work, everything metal in the bathroom rusted. To be fair, the mattress was relatively comfortable but a very dated room that needs a lot of work but has been neglected for a long time. This isn’t just one room, this is the second time I have stayed there and the room (and reception experience) was just the same. The problem is that there is a lack of hotel rooms in Shetland and so you end up having no choice if you leave it late to book. ![](https://a.travel-assets.com/ugc/hotel-reviews/57A2E7AAA40EECA35B165A9A162BA31EC446EDC61692039026046.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/82B7E9B88931C40904835F1E8FAD004F50CAD4111692039026126.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/65CA8FA05C52B1891A6EC3153AED0D8C046D7AD61692039019751.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/AC06BE70D88EB3823077AC3EA9FA6471F3ED23821692039024924.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 1 night in Aug 2023 ### 4/10 Poor #### Catarina 7 Aug 2025 Disliked: Staff & service, property conditions & facilities, room comfort #### Bra läge - slitet hotell Hotellet var väldigt slitet och rummen är små. Bekväma sängar men duschen hade knappt något tryck. Ingen personal i receptionen när vi skulle checka in så det tog lång tid innan vi lyckades få hjälp med det. Ingen info om parkering. Ingen att fråga. Städningen var bra. Restaurangen var stängd. Läget är dock fantastiskt och personalen ( när vi väl fick tag på någon) vänlig. ##### Catarina Stayed 4 nights in Jul 2025 ### 2/10 Terrible #### Harry 25 Oct 2024 Disliked: Cleanliness, staff & service, property conditions & facilities This place is shuttered but they are still taking prepaid reservations. I booked it online. Locals here say it’s being closed was a blessing in disguise since the place is essentially “a dump.” ##### Harry Stayed 1 night in Oct 2024 ### 8/10 Good #### noriko 20 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities 古い建物なので、部屋や廊下の狭さはまるで船室のようで、ただ、それも面白かったです。トイレの水がなかなかでないのが難点でしたが、タンクに水を追加すれば問題ないことがわかりましたし、浴室の水やお湯は問題なく出ました。設備は古いけど、それを補う面白さと心配りがあり、とくに、バスマットが各自用にあり、さすが老舗の心配りだと思いました。とても気にいりました。 ##### noriko Stayed 3 nights in Jul 2024 ### 6/10 Okay #### Björn 14 Sept 2023 Liked: Property conditions & facilities, room comfort #### Äldre charmigt hotell med bra läge! Charmigt hotell med perfekt läge! Gammalt och under reparation! Vi hade 63 trappsteg upp till ett väldigt charmigt rum med havsutsikt! Ingen hiss! Daglig städning i princip obefintlig! ##### Björn Stayed 4 nights in Sep 2023 ### 8/10 Good #### Erik 17 Aug 2019 Liked: Cleanliness, staff & service #### Som forventet Hotellet var som vi forventet, 3 stjernes. Men greit nok, små rom og nyoppusset bad, og en enkel frokost. Hotellet trenger nok en liten oppussing, men er det gammelt så skal det jo være det. Ellers er det generellt irriterende at Hotels.com legger på 15% på hotellets pris. Og det skjer hver gang, og etter 10 ganger så skal Hotels.com være så generøse at de gir 1 gratis overnatting og kaller det en bonusnatt. Den har jeg jo betalt selv, og mer enn verdien av den såkalt gratisnatten. Derfor er det lite fristende å benytte denne portal for kommende reiser. ##### Erik Stayed 2 nights in Aug 2019 ### 6/10 Okay #### Eva 30 Jul 2019 Liked: Staff & service Disliked: Property conditions & facilities, room comfort #### Medelmåttigt hotell med centralt läge. Gammalt och slitet, små rum, mycket heltäckningsmattor och varmt på rummet.Bra städning på rummet. Slarvigt efterhåll av renlighet vid frukosten. Stressad personal vid frukost. Hyfsad service vid frukost och i reception, Frukosten var inte så mycket i min smak, Ingen färsk frukt eller några bär till flingor och liknande. Ingen kaka eller liknande till kaffet. Inget pålägg till brödet förutom marmelad. Medskickad frukost sista dagen var ett plus. ##### Eva Stayed 4 nights in Jul 2019 ## Expedia's Latest Trends ### Hotels > [Claymore Hotel](https://www.expedia.co.uk/Arrochar-Hotels-CLAYMORE-HOTEL.h57956439.Hotel-Information) > > [Marine Troon](https://www.expedia.co.uk/Troon-Hotels-The-Marine-Hotel.h554927.Hotel-Information) > > [The Stirling Highland Hotel](https://www.expedia.co.uk/Stirling-Hotels-The-Stirling-Highland-Hotel.h558482.Hotel-Information) > > [Fairmont St Andrews](https://www.expedia.co.uk/St-Andrews-Hotels-Fairmont-St-Andrews.h663479.Hotel-Information) > > [Dunkeld House Hotel](https://www.expedia.co.uk/Dunkeld-Hotels-Dunkeld-House-Hotel.h520427.Hotel-Information) > > [Apex City Quay Hotel & Spa](https://www.expedia.co.uk/Dundee-Hotels-Apex-City-Quay-Hotel-Spa.h897382.Hotel-Information) > > [Adamton Country House Hotel](https://www.expedia.co.uk/Prestwick-Hotels-Adamton-Country-House-Hotel.h3277768.Hotel-Information) > > [Glynhill Hotel](https://www.expedia.co.uk/Renfrew-Hotels-Glynhill-Hotel.h868692.Hotel-Information) > > [JA Mar Hall Scotland](https://www.expedia.co.uk/Bishopton-Hotels-Mar-Hall-Golf-Spa-Resort.h1077249.Hotel-Information) > > [Loch Long Hotel](https://www.expedia.co.uk/Arrochar-Hotels-Loch-Long-Hotel.h16270964.Hotel-Information) > > [Fonab Castle Hotel & Spa](https://www.expedia.co.uk/Pitlochry-Hotels-Fonab-Castle-Hotel-Spa.h5991409.Hotel-Information) > > [The Victoria Hotel](https://www.expedia.co.uk/Kirkcaldy-Hotels-The-Victoria-Hotel.h4482159.Hotel-Information) > > [The George Hotel](https://www.expedia.co.uk/Inveraray-Hotels-The-George-Hotel.h24458716.Hotel-Information) > > [Inglewood House and Spa](https://www.expedia.co.uk/Alloa-Hotels-Inglewood-House-And-Spa.h12709295.Hotel-Information) > > [The Caledonian Hotel](https://www.expedia.co.uk/Fort-William-Hotels-The-Caledonian-Hotel.h13407571.Hotel-Information) > > [Cameron House on Loch Lomond](https://www.expedia.co.uk/Alexandria-Hotels-Cameron-House-On-Loch-Lomond.h980306.Hotel-Information) > > [Holiday Inn Express Glasgow Airport by IHG](https://www.expedia.co.uk/Paisley-Hotels-Holiday-Inn-Express-Glasgow-Airport.h519994.Hotel-Information) > > [Moness Resort](https://www.expedia.co.uk/Aberfeldy-Hotels-Moness-Resort.h2955414.Hotel-Information) > > [The Great Western Hotel](https://www.expedia.co.uk/Oban-Hotels-The-Great-Western-Hotel.h13407325.Hotel-Information) > > [The Pitlochry Hydro Hotel](https://www.expedia.co.uk/Pitlochry-Hotels-The-Pitlochry-Hydro-Hotel.h1854094.Hotel-Information) > > [Dakota Eurocentral](https://www.expedia.co.uk/Motherwell-Hotels-Dakota-Eurocentral.h1516635.Hotel-Information) > > [The Waverley Castle Hotel](https://www.expedia.co.uk/Melrose-Hotels-The-Waverley-Castle-Hotel.h13431010.Hotel-Information) > > [Apex Dunblane Hydro Hotel](https://www.expedia.co.uk/Dunblane-Hotels-Apex-Dunblane-Hydro-Hotel.h520461.Hotel-Information) > > [Hampton by Hilton Hamilton Park](https://www.expedia.co.uk/Hamilton-Hotels-Hampton-By-Hilton-Hamilton-Park.h33810078.Hotel-Information) > > [Wyndham Duchally Country Estate](https://www.expedia.co.uk/Auchterarder-Hotels-CLC-Duchally-Country-Estate-Hotel-Resort.h79023.Hotel-Information) > > [Riverside Lodge Hotel](https://www.expedia.co.uk/Irvine-Hotels-Riverside-Lodge-Hotel.h8519.Hotel-Information) > > [Arrochar Hotel](https://www.expedia.co.uk/Arrochar-Hotels-Arrochar-Hotel.h1423391.Hotel-Information) > > [Holiday Inn Glasgow Airport by IHG](https://www.expedia.co.uk/Paisley-Hotels-Holiday-Inn-Glasgow-Airport.h809324.Hotel-Information) > > [DoubleTree by Hilton Glasgow Strathclyde](https://www.expedia.co.uk/Bellshill-Hotels-DoubleTree-By-Hilton-Glasgow-Strathclyde.h520473.Hotel-Information)