Indoor pool
Check availability

Reviews of Holiday Inn Leon Plaza Mayor, an IHG Hotel

3.5 out of 5
Holiday Inn Leon Plaza Mayor, an IHG Hotel
Adolfo Lopez Mateos Poniente :2619, Col Predio El Juncal, León, GTO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 464 out of 620 reviews" "
Rating 8 - Good. 107 out of 620 reviews" "
Rating 6 - Okay. 22 out of 620 reviews" "
Rating 4 - Poor. 15 out of 620 reviews" "
Rating 2 - Terrible. 12 out of 620 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Antón

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No sabían que deben facturar estancias de Expedia
Stayed 2 nights in Mar 2024

10/10 Excellent

Garry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024

8/10 Good

Hector

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok stay
Good overall experience. Breakfast buffet was better becore
Stayed 1 night in Dec 2023

10/10 Excellent

francisco javier

Good service good food clean
Stayed 8 nights in Dec 2023

10/10 Excellent

Roberto E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel its food is diverse and service was from people well trained.
Stayed 2 nights in Nov 2023

10/10 Excellent

Eduardo

Liked: Staff & service, amenities, property conditions & facilities
Services
Stayed 1 night in Dec 2023

10/10 Excellent

Frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm never sure how to rate a hotel. This was a super nice hotel, and for us it was 5 stars, but it's not the Paris Ritz. We couldn't have been more pleased with our room. Lots of space, clean, wonderful bathroom with a big shower. We loved the Chalon restaurant, excellent food and service. The big indoor pool was a great place to relax. All the staff were more than friendly and helpful. Flip side, they were switching out their WiFi equipment and there were a number of inopportune outages, like when I was ready to check in for my return flight. The faucet in the bathroom sink was loose. The ironing board was broken. It's tricky to get there if you're coming from the south on Adolfo López Mateos Boulevard. U-turns are tricky and traffic can be crazy during the day. And there's not much to see or do in the immediate area. Aside from that, we still give it 5 stars and would definitely stay there again.
Stayed 4 nights in Oct 2023
Response from HOLIDAY INN & SUITES on 10 Oct 2023
A pleasure to receive you. Thanks for your preference.

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Sep 2023
Response from HOLIDAY INN & SUITES on 4 Oct 2023
Thanks for your preference

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
😍
Stayed 1 night in Aug 2023
Response from HOLIDAY INN & SUITES on 4 Oct 2023
Nuestra prioridad es brindarle una atención de primer nivel. Agradecemos su preferencia.

10/10 Excellent

Dalila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in Aug 2023
Response from HOLIDAY INN & SUITES on 4 Oct 2023
A pleasure to receive you. Thanks for your preference.

10/10 Excellent

Jesus Barranco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and clean
Stayed 1 night in Aug 2023
Response from HOLIDAY INN & SUITES on 4 Oct 2023
A pleasure to receive you. Thanks for your preference.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
The Place was super Clean All personal was very friendly Over All Great please to state
Stayed 1 night in Jul 2023
Response from HOLIDAY INN & SUITES on 31 Jul 2023
A pleasure to receive you. Thanks for your preference.

6/10 Okay

Alan

Stayed 1 night in Jul 2023

8/10 Good

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
On Expedia it saids check out is at 1pm, once in the property they say it’s 12pm
Stayed 8 nights in Jun 2023

10/10 Excellent

Daniel

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena elección!
Stayed 1 night in Jun 2023
Response from HOLIDAY INN & SUITES on 21 Jul 2023
Nuestra prioridad es brindarle una atención de primer nivel. Agradecemos su preferencia.

8/10 Good

jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

jesus

Stayed 1 night in Apr 2023

10/10 Excellent

Rosa Paulina

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good for Business trips
Stayed 2 nights in Mar 2023

10/10 Excellent

Mónica GPE

Stayed 1 night in Feb 2023

10/10 Excellent

Leticia

Stayed 1 night in Feb 2023

8/10 Good

Hector Javier

Stayed 1 night in Feb 2023

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodations very good, restaurant not great
Restaurant service was extremely slow and the food was cold when we got it.
Stayed 1 night in Jan 2023

2/10 Terrible

Cesar

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

dagoberto

Stayed 1 night in Nov 2022

8/10 Good

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
All good!
Stayed 1 night in Sep 2022
Response from Holiday Inn & Suites León on 16 Nov 2022
Thanks for your preference. Regards.

10/10 Excellent

EDGAR, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the restaurant open 24 hrs the Gym was available any time you want it.. nice swimming pool.. food at the restaurant is great.. definitely I will stay next trip here
Stayed 5 nights in Sep 2022
Response from Holiday Inn & Suites León on 16 Nov 2022
A pleasure to receive you. Thanks for your preference. Greetings.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I felt safe and comfortable at this hotel.
Stayed 2 nights in Apr 2022

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 6 nights in Mar 2022

10/10 Excellent

Cecilia, Bell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great. Hotel is safe and clean. I stayed on the 11th floor aka Executive floor and it was a welcoming experience. Indoor pool was great!! Clean and private. Really enjoyed it time at this hotel. Lobby staff is attentive. They are continuing to enforce COVID regulations, which I can definitely appreciate. Overall the area was safe and a taxi is literally available all the time. There’s an Oxxo right across the street, convenient. To my surprise there was a Krispy Kreme donuts and that was less than a 3 minute walk away.
Stayed 2 nights in Mar 2022

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is safe
Stayed 3 nights in Feb 2022

10/10 Excellent

Charles Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As nice as expected
Stayed 2 nights in Dec 2021

10/10 Excellent

Alexander

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 6 nights in Jan 2022

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I were in town because we needed to catch a flight. We were concerned about getting COVID tested on time so we asked the staff at the hotel and they immediately had answers for us and had a doctor come by and get us tested. The staff was super friendly and super helpful. We would definitely stay at this hotel again. The beds were also very comfortable and the room was very clean. Overall a great experience.
Stayed 1 night in Jan 2022

10/10 Excellent

Alejandra, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelent!!! Very clean👍
Stayed 2 nights in Dec 2021

10/10 Excellent

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service was great! Restaurant and sports bar had great food. Sports bar has great big TV, perfect for watching your favorite team. Wish they had a Jacuzzi at the pool.
Stayed 4 nights in Dec 2021

10/10 Excellent

Componentes Auto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Ricardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I liked Everything
Stayed 3 nights in Dec 2021

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ampliamente recomentado
Por mucho el mejor hotel en León en el que me he quedado
Stayed 1 night in Dec 2021

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación cerca de la plaza mayor y buenos reataurantes. Cerca del parque metropolitano. Muy superior a los otros Holiday Inn en Leon. Excelente servicio de los meseros
Stayed 1 night in Dec 2021

10/10 Excellent

Alejo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Está en una muy buena ubicación cerca de restaurantes y algunos centros comerciales además de que el hotel está en perfectas condiciones el desayuno es genial la atención de todos los empleados del hotel es excelente
Stayed 2 nights in Nov 2021

10/10 Excellent

Berenice

Stayed 1 night in Oct 2021

10/10 Excellent

Maria

Stayed 9 nights in Sep 2021

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio precio razonable !! Adelante con su buen trabajo felicidades al equipo operativo !! Nos vemos pronto !!!!
Stayed 3 nights in Sep 2021

8/10 Good

GABRIELA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good ass expected!
The few hours I spent at the Holiday Inn was great as expected. Clean and comfortable bed to rest well.
Stayed 2 nights in Aug 2021

8/10 Good

RAFAEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to arrive after a long day.
We found the holiday as a great place to arriver after a long day at the hospital. It is always great to be welcomed by friendly staff and a clean as well as comfortable room. It definitely fulfilled all our expectations.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo super bien!
Stayed 3 nights in Aug 2021

10/10 Excellent

Sandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

8/10 Good

manuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property located in a clean, safe and great location. Very friendly staff and nice clean comfortable rooms.
Stayed 16 nights in May 2021