Title: Hotel Portal Lençóis Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Portal Lençóis Family-friendly hotel with free breakfast and fitness centre ![Lobby sitting area](https://images.trvl-media.com/lodging/5000000/4100000/4099800/4099740/9e34ac54.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/5000000/4100000/4099800/4099740/8fb131b6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lunch and dinner served](https://images.trvl-media.com/lodging/5000000/4100000/4099800/4099740/1129ecf0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property grounds](https://images.trvl-media.com/lodging/5000000/4100000/4099800/4099740/8a20593b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Massages](https://images.trvl-media.com/lodging/5000000/4100000/4099800/4099740/8ce091d3.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Portal Lençóis welcomes families to a comfortable retreat with a hearty breakfast buffet. Relax in the sauna, enjoy the outdoor and children's pools. Free in-room WiFi, multilingual staff, and tour/ticket assistance are available. 8.2 Very good ## Popular amenities - Bar - Room service - Pool - Gym - Laundry - Breakfast included £89 includes taxes & fees 3 Nov - 4 Nov ## Room options ### Check availability for these dates Tonight [Nov 2 - Nov 3](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=4099740&PinnedHotelID=4099740&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=4099740&PinnedHotelID=4099740&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 3 - Nov 4](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=4099740&PinnedHotelID=4099740&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=4099740&PinnedHotelID=4099740&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=4099740&PinnedHotelID=4099740&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=4099740&PinnedHotelID=4099740&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=4099740&PinnedHotelID=4099740&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=4099740&PinnedHotelID=4099740&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 5 of 5 rooms ![Deluxe Room | In-room safe, blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/5000000/4100000/4099800/4099740/f5c58316.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 8.6 Excellent 4 reviews ### Highlights Porch/lanai Air conditioning Free cots/infant beds TV Ceiling fan Blackout curtains Hairdryer Cable channels - 269 sq ft - Sleeps 3 - 1 Double Bed OR 2 Single Beds ![Mezzanino | In-room safe, blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/5000000/4100000/4099800/4099740/b9b7e5a2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Mezzanino ### Highlights Porch/lanai Air conditioning TV Ceiling fan Blackout curtains Hairdryer Cable channels Daily housekeeping - 377 sq ft - Sleeps 3 - 1 Double Bed and 1 Single Sofa Bed ![Bungalow | In-room safe, blackout curtains, free WiFi, bed sheets](https://images.trvl-media.com/lodging/5000000/4100000/4099800/4099740/1c4fe915.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Bungalow 7.6 Good 5 reviews ### Highlights Porch/lanai Air conditioning Free cots/infant beds TV Ceiling fan Blackout curtains Hairdryer Cable channels - 32 sq ft - Sleeps 4 - 1 Double Bed and 2 Single Sofa Beds ![Luxury Twin Room | Living area | TV](https://images.trvl-media.com/lodging/5000000/4100000/4099800/4099740/0aaa0bf3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Twin Room ### Highlights Porch/lanai Air conditioning TV Ceiling fan Blackout curtains Hairdryer Cable channels Daily housekeeping - Sleeps 2 - 1 Queen Bed ### Presidential Room ### Highlights Porch/lanai Private indoor hot tub Air conditioning TV Ceiling fan Blackout curtains Hairdryer Private bathroom - 700 sq ft - Sleeps 3 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLencois-Hotels-Hotel-Portal-Lencois.h4099740.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLencois-Hotels-Hotel-Portal-Lencois.h4099740.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-12.56541%2C-41.39489&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=CaV11fLprA21Zk9wZ0tQVYH3DTc=) Rua Chácara Groto, s/n, Altina Alves, Lençóis, 46960-000 #### What's nearby - Otaviano Alves Square - 5 min walk - 0.3 miles - Prefeitura Municipal - 7 min walk - 0.4 miles - Casa de Cultura Afrânio Peixoto - 7 min walk - 0.4 miles - Nossa Senhora do Rosário Church - 7 min walk - 0.4 miles - Senhor dos Passos Church - 10 min walk - 0.6 miles #### Getting around - Lencois (LEC-Coronel Horacio de Mattos) - 38 min drive #### Restaurants - ‪El Jamiro - ‬8 min walk - ‪Lampiāo Culinária Nordestina - ‬8 min walk - ‪Bodega - Pizza, Bar e Restaurante - ‬8 min walk - ‪Roda D'Agua Restaurante - ‬4 min walk - ‪Cozinha Aberta - ‬10 min walk ## About this property ### Hotel Portal Lençóis Family-friendly hotel You can look forward to a free breakfast buffet, an airport shuttle and a poolside bar at Hotel Portal Lençóis. For some rest and relaxation, visit the sauna. The on-site restaurant offers lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a terrace and a garden. You'll also enjoy the following perks during your stay: - An outdoor pool and a children's pool, along with sunloungers and pool umbrellas - Free self-parking - A round-trip airport shuttle (surcharge), free newspapers and tour/ticket information - A 24-hour front desk, multilingual staff and a TV in reception Room features All 86 rooms offer comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches such as free WiFi and safes. Other conveniences in all rooms include: - Bathrooms with showers and free toiletries - TVs with cable channels - Porches or lanais, ceiling fans and daily housekeeping ## Similar properties ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/5000000/4350000/4349700/4349700/60ce4372.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel de Lençóis Lençóis - Pool - Hot tub - Breakfast included - Pet-friendly 9.6 Exceptional 239 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=4349700&PinnedHotelID=4349700&HadPinnedHotel=true®ionId=-1&adults=2) ![Lunch and dinner served, Brazilian cuisine](https://images.trvl-media.com/lodging/20000000/19980000/19973600/19973584/4f70fb1f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Terra dos Diamantes Lençóis - Pool - Breakfast included - Parking included - Free WiFi 9.2 Wonderful 81 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=19973584&PinnedHotelID=19973584&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/2000000/1700000/1697600/1697565/e3b87b9b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Canto das Águas Lençóis - Pool - Breakfast included - Spa - Kids pool 9.4 Exceptional 103 reviews £129 includes taxes & fees 11 Nov - 12 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-11&endDate=2025-11-12&selected=1697565&PinnedHotelID=1697565&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/108000000/107780000/107775400/107775341/3ea3ccdd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pousada Canto do Cedro Lençóis - Pool - Breakfast included - Parking included - Free WiFi 9.8 Exceptional 13 reviews £53 includes taxes & fees 4 Nov - 5 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=107775341&PinnedHotelID=107775341&HadPinnedHotel=true®ionId=-1&adults=2) ![Property amenity](https://images.trvl-media.com/lodging/12000000/11910000/11901300/11901261/250c9e2e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pousada Canto no Bosque Lençóis - Pool - Breakfast included - Pet-friendly - Free WiFi 9.4 Exceptional 98 reviews £46 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=11901261&PinnedHotelID=11901261&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, pool loungers](https://images.trvl-media.com/lodging/16000000/15700000/15691300/15691285/e36a8341.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pousada Mirante de Lençóis Lençóis - Pool - Breakfast included - Pet-friendly - Kids pool 9.0 Wonderful 21 reviews £53 includes taxes & fees 12 Nov - 13 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=15691285&PinnedHotelID=15691285&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/39000000/38720000/38711700/38711699/babd78a6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pousada Lendas do Capão Palmeiras - Pool - Breakfast included - Pet-friendly - Parking included 7.0 Good 9 reviews £50 includes taxes & fees 1 Dec - 2 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=38711699&PinnedHotelID=38711699&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/16000000/15710000/15700100/15700086/380b1b88.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pousada Alto do Cajueiro Lençóis - Breakfast included - Pet-friendly - Parking included - Free WiFi 9.2 Wonderful 103 reviews £38 includes taxes & fees 12 Nov - 13 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=15700086&PinnedHotelID=15700086&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/20000000/19390000/19389600/19389596/87b361a2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pousada Vila Serrano Lençóis - Pool - Breakfast included - Pet-friendly - Parking included 9.8 Exceptional 49 reviews £67 includes taxes & fees 3 Nov - 4 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=19389596&PinnedHotelID=19389596&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/101000000/100840000/100837100/100837015/497f12e4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Serra Grisante Pousada Lençóis - Breakfast included - Free WiFi - Air conditioning 8.6 Excellent 9 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=100837015&PinnedHotelID=100837015&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Return airport shuttle (surcharge) - Free self parking on site ### Food and drink - Free buffet breakfast available daily 6 AM to 10 AM - A bar/lounge - A poolside bar - A restaurant - Snack bar/deli ### Things to do - Arcade/game room - Children's pool - Gym - Outdoor pool - Playground - Sauna - TV in common areas ### Family friendly - Arcade/game room - Children's pool - Laundry facilities - Outdoor pool - Playground - Snack bar/deli ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities ### Guest services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Outdoors - Garden - Pool loungers - Pool umbrellas - Terrace ### Spa - Massage ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No lift - Wheelchair-accessible path of travel ### More - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Free toiletries - Hair dryer - Shower - Towels provided ### Entertainment - TV with cable channels ### Food and drink - 24-hour room service ### More - Air conditioning (climate-controlled) - Ceiling fan - Safe ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: 10:00 PM Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome 1 child, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with photo (for example, a passport) at check-in. For international travels to Brazil, if only one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In the event that the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information. Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on 1 January ### Property is also known as Hotel Lencois Hotel Portal Lençóis Lencois Lencois Hotel Portal Lencois Portal Lencois Hotel Portal Lençóis Lencois Portal Lençóis Hotel Portal Lençóis Hotel Hotel Portal Lençóis Lençóis Hotel Portal Lençóis Hotel Lençóis ## Frequently asked questions ### Does Hotel Portal Lençóis have a pool? > Yes, this property has an outdoor pool and a children's pool. ### How much does it cost to stay at Hotel Portal Lençóis? > As of 2 Nov 2025, prices found for a 1-night stay for 2 adults at Hotel Portal Lençóis on 3 Nov 2025 start from £89.13, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Lencois-Hotels-Hotel-Portal-Lencois.h4099740.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hotel Portal Lençóis pet-friendly? > No, only service animals are welcome at the property. ### How much is parking at Hotel Portal Lençóis? > Self-parking is free at this property. ### What time is check-in at Hotel Portal Lençóis? > Check-in start time: 2 PM; check-in end time: 10:00 PM. ### What time is check-out at Hotel Portal Lençóis? > Checkout is at noon. ### Does Hotel Portal Lençóis provide a shuttle to the airport? > Yes, there's an airport shuttle. ### Where is Hotel Portal Lençóis located? > This family-friendly Lençóis hotel is within a 10-minute walk of Otaviano Alves Square, Casa de Cultura Afrânio Peixoto and Prefeitura Municipal. Nossa Senhora do Rosário Church and French Vice-Consulate Building are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Portal Lençóis Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.2 Cleanliness ### 9.0 Location ### 8.6 Staff & service ### 8.8 Eco-friendliness ### 7.8 Property conditions & facilities 10 - Excellent 68 8 - Good 55 6 - Okay 19 4 - Poor 10 2 - Terrible 5 ### 10/10 Excellent #### TERTULIANO ALVES 3 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Tudo de bom Atendimento muito simpático. Cama confortável e uma hospedagem silenciosa, ##### TERTULIANO ALVES Stayed 5 nights in Jul 2025 ### 8/10 Good #### Catharine 16 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Gostei muito da estadia e serviço. Muito atenciosos. Porém os quartos precisam de reforma, são antigos. ##### Catharine Stayed 3 nights in May 2025 ### 8/10 Good #### Marcia 31 May 2025 Liked: Staff & service, property conditions & facilities Café da manhã muito bom. Funcionários atenciosos e simpáticos. Solicitamos a troca de quarto por problemas no chuveiro e fomos prontamente atendidas. Hotel com boa estrutura, mas precisa avançar nas reformas já iniciadas para também modernizar os bangalôs. ##### Marcia Stayed 3 nights in May 2025 ### 6/10 Okay #### Cristiano 5 Mar 2025 Liked: Staff & service #### Já foi melhor... avalie o custo x benefício. pontos positivos: - atendimento dos funcionários, em especial João Vitor e o jovem Artur. - espaço verde, tranquilo, ótima piscina, excelente café da manhã. - boas opções de drinks e petiscos pontos negativos: - não confiem no transfer do hotel para o centro. Nos deixou na mão. - ar condicionado com temperatura "fixa" de 24°C. - mau contato de interruptores - o serviço de arrumação do quarto atrasa bastante. Em resumo: o hotel precisa de uma geral no sistema elétrico e renovação de alguns equipamentos, principalmente o da refrigeração. Fizemos queixa da ausência do transfer (tem horários definidos), mas a recepção ignorou nossa reclamação. Não recebemos sequer um pedido de desculpas. ##### Cristiano Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### MARCIO 16 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Estadia maravilhosa sem nenhum problema! Perto do centro e também perto do Serrano onde é possível tomar banho no rio! ##### MARCIO Stayed 4 nights in Jan 2025 ### 8/10 Good #### Verified traveller 9 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Aconchegante e ótimo atendimento! Hotel aconchegante, com equipe experiente e muito atenciosa! ##### Verified traveller Stayed 3 nights in Dec 2024 ### 8/10 Good #### Flavio J 27 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Confortável Hotel bem conservado e ótimo atendimento ##### Flavio J Stayed 3 nights in Jul 2024 ### 6/10 Okay #### José Carlos 26 Jun 2024 Liked: Cleanliness, staff & service #### Hotel em condições estruturais precárias. Apartamento antigo, móveis velhos, pisos soltando, sanitário antigo, roupas de cama e banho cheirando a mofo. Estruturas precisando de reforma urgente. Baixa relação custo-benefício. O que se pode dizer de positivo é o café da manhã e a paisagem ao redor da área de lazer. ##### José Carlos Stayed 5 nights in Jun 2024 ### 2/10 Terrible #### Antonio 14 Apr 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Não vale a pena. Muito caro para o que oferece!! Horrível. O hotel está abandonado. A piscina está com as cadeiras cheias de limo e pedi um camarão alho e óleo que eles cobram caríssimo e foi o pior que já comi na vida, um camarão inteiro e ainda mandaram uns só a cabeça em um prato mal feito. O chuveiro estava frio e precisei reclamar várias vezes e ainda tomei banho frio até consertarem. O gerente ninguém achou e não apareceu, mas dizem que tem. No quarto a mobília tem cupim. Enfim, é um hotel grande, caríssimo para o que oferece e a sensação é que está naquele modo ""o último que sair apague a luz"". E sem esquecer que o telefone do quarto não funciona. ##### Antonio Stayed 1 night in Apr 2024 ### 10/10 Excellent #### Xenia Fabiana 16 Oct 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel Portal perfeito Local perfeito, atende todas as expectativas ![](https://a.travel-assets.com/ugc/hotel-reviews/F46E8FE68B463F739F2EA781B835F971E2F5286A1697472327979.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/A3E5EAA07F8B82E04D1882A88F1F9A5C93439D711697472393974.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/028AF9D58E5256FAA5A4EDDC92EDAE522293FF931697472393445.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Xenia Fabiana Stayed 3 nights in Oct 2023 ### 4/10 Poor #### gabriel 11 Sept 2023 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities #### Gabriel O hotel pecou e muito na relação com o cliente. Houve um problema na agua e já no próprio check in, não informaram, só descobrimos durante a estadia. Ficamos sem água quente em um ambiente frio, por 2 dias, e no último trouxeram um balde de agua quente. A recepção insistia em dizer que já estava voltando a funcionar e por vezes que já tinha voltado. Desrespeito total! E um hotel que cobra caro pela diária, na opção cama de casal, na verdade são 2 de solteiro juntas, ou seja no meio da noite as camas se afastam. Péssima experiência. Restaurante que cobram caro pelo serviço de alimentação mas fecham a cozinha 22h ##### gabriel Stayed 3 nights in Sep 2023 ### 10/10 Excellent #### Verified traveller 20 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Ficamos encantados. Nos sentimos em casa. Café da manhã fantástico e o atendimento excelente. Certamente é um lugar que voltaremos. ##### Verified traveller Stayed 2 nights in Jun 2023 ### 8/10 Good #### Rosana 28 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities #### Sossego na baixa temporada Viajei no final de maio de 2023. Hotel praticamente nosso na baixa temporada, tranquilo, espacoso. Boa variedade no café da manhã. Se o destino for Chapada Diamantina e descanso, o hotel tem uma boa infraestrutura pra isso. Do hotel para o centro é uma descida de asfalto de 10 min. À noite, tinha transfer de meia em meia hora. Ajudou bastante. Pra quem fez os passeios durante o dia, deixa a noite mais leve. Destaque para os funcionários: todos muito atenciosos e educados. Se prefir tapioca, fazem! Pontos negativos: Precisa assinar na recepção pra pegar o secador (acabei dispesando) e a chave da esteira (academia). E quando chegamos à noite, não havia transfer pra pegar a gente na rodoviária. Faltou ajuda. Não tem esse serviço. Foi chato. Mas tem um taxista, chamado Caio, muiiito simpático que nos ajudou. E foi pontual quando tivemos que deixar a cidade. Enfim, são pontos que podem ser melhorados pela infraestrutura e preço cobrado. ##### Rosana Stayed 3 nights in May 2023 ### 10/10 Excellent #### Andréa 24 Apr 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### VIAGEM INCRIVEL INCRIVEL ##### Andréa Stayed 3 nights in Apr 2023 ### 4/10 Poor #### MIRTES 15 Mar 2023 Disliked: Staff & service, property conditions & facilities #### Espera mais!!! Espera mais do hotel Portal Lençóis! Atendimento ruim, total desprezo com o hóspede. Tratamento na recepção bastante ruim, viajei com minha família com isso tínhamos bagagem, contudo nenhum colaborador se predispôs a nos ajuda tampouco a encaminhar ao nosso quarto. Apenas informaram a direção e seguimos à procura da acomodação com nossas malas e mochilas. Tivemos uma boa impressão das Senhoras Camareiras ,que após solicitação, fomos orientados a direção correta das acomodações que por sinal bastante antigas e com aparência de descuido.Um ponto positivo é o café da manhã e transfer a noite até o centro da cidade. ##### MIRTES Stayed 2 nights in Feb 2023 ### 6/10 Okay #### Gustavo 9 Jan 2023 Liked: Cleanliness, room comfort Disliked: Property conditions & facilities #### Hotel em evidente decadência É fácil perceber que o Portal Lençóis já foi um bom hotel (tem boa estrutura: piscina, sauna, academia, sala de jogos e espaço holístico), mas está em condições precaríssimas de manutenção (móveis velhos, banheiro com aparência de sujo - embora estivesse limpo - e outros equipamentos em evidente deterioração que já deveriam ter sido substituídos). Além do mais, precisei reclamar três vezes de um vazamento no banheiro para só no final do segundo dia da minha estada darem uma solução. O cartão para entrar no quarto travava. Trocaram por um quebrado e após outra reclamação voltaram a me entregar o primeiro cartão, o que tornava o ato de entrar no quarto uma novela. No segundo dia cheguei de volta ao hotel após a meia-noite e os portões estavam fechados. Gritei e bati no portão, mas ninguém abriu. O interfone também não funciona. Fiquei 10 mins sob chuva e só consegui entrar após ligar para a recepção do hotel do meu celular. O café da manhã é muito bom e o atendimento na recepção é cordial. ##### Gustavo Stayed 4 nights in Jan 2023 ### 4/10 Poor #### Antonio Ademir 27 Dec 2022 Liked: Staff & service Disliked: Property conditions & facilities Falta de água no chuveiro, água fria que não esquentava ##### Antonio Ademir Stayed 4 nights in Dec 2022 ### 2/10 Terrible #### Tiago 15 Aug 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities lame service ##### Tiago Stayed 1 night in Aug 2022 ### 6/10 Okay #### Paulo 24 Jun 2022 Liked: Cleanliness #### Precisa melhorar O hotel é uma estrutura originalmente bem construída que precisa ser renovada. O café da manhã é ótimo, o atendimento ao hóspede deixou a desejar, creio que o hotel não estava preparado para o movimento do feriado, o hotel estava lotado ##### Paulo Stayed 3 nights in Jun 2022 ### 8/10 Good #### Dalva 11 Apr 2022 Liked: Cleanliness, staff & service, property conditions & facilities #### Pontos críticos a serem revistos e atualizados A cama de casal na verdade eram duas camas de solteiro juntas, deixando a junção no meio. Desconfortável. As tomadas antigas, a única tomada em novo formato era próximo a varanda, não podendo utilizar eletro portáteis mais recentes e ainda assim tomadas com folgas de encaixe. (foto) Para trocar canal da TV era necessário ligar para recepção e lá eles realizam a troca, ou seja, se vc quisesse trocar de canal 10 vezes, teria que ligar para recepção 10 vezes para que eles realizassem a troca. Chegamos um pouco tarde, não informaram que a cozinha era 24h. O rapaz nos viu com uma quantidade de bagagem e só se disponibilizou a ajudar quando batemos, sem querer, a mala em um dos objetos no caminho para o quarto. Cortinas precisam de uma melhor cobertura, pois ao amanhecer, quarto ficava extremamente claro. Não fizeram reposição de shampoo e condicionador, mesmo vendo que utilizamos. O que se sobressaiu na hospedagem foi o café da manhã e o atendimento da moça chamada Ester que fazia os omeletes e tapiocas, super atenciosa. ![](https://a.travel-assets.com/ugc/hotel-reviews/C29ACDB5A40250254FF734CB265CCF4585A8E4061649722043782.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Dalva Stayed 3 nights in Apr 2022 ### 10/10 Excellent #### Andre l 3 Mar 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel extremamente agradável Hotel é muito integrado com a natureza. O local é muito bonito. A arrumação dos quartos é impecável. Todo o hotel é muito agradável. ##### Andre l Stayed 2 nights in Feb 2022 ### 10/10 Excellent #### Pollymark 2 Mar 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Boa opção em Lençóis- BA Hotel está bem conservado, tem uma ótima piscina, a limpeza é muito boa e há uma vista maravilhosa para as montanhas da chapada. ##### Pollymark Stayed 3 nights in Feb 2022 ### 10/10 Excellent #### Eunice 26 Feb 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Hotel maravilho, equipe atenciosa e solicita. ##### Eunice Stayed 1 night in Feb 2022 ### 8/10 Good #### Vanderlea 28 Nov 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Recomendo!!! Ótimas infraestrutura, som da cachoeira à noite, ótimo café da manhã e quarto bem espaço. ##### Vanderlea Stayed 3 nights in Nov 2021 ### 8/10 Good #### Pedro A 7 Nov 2021 Liked: Cleanliness, staff & service, room comfort #### Lugar da Natureza Minha estadia foi boa. O Hotel tem uma infraestrutura fantástica, piscina grande, deliciosa com bar, mas observei que precisa de uma reforma geral nessa infraestrutura pois observa-se que não houve uma manutenção. Por exemplo o box do banheiro tinha limo e mesmo eu pedindo pra limpar direito não saiu. Por ser próximo ao jardim apareceu um escorpião bem pequeno no chão que conseguir matar e chamei a recepção que prontamente veio e me orientou a fechar tudo. Sugiro colocarem borrachas nas frestas dos quartos evitando esses bichinhos. Fora isso amei o quarto em frente ao jardim e Montanha, com ar, ventilador, cama queen, bem confortável, frigobar, cofre. O café da manhã perfeito, variedades de tudo. Tapioca feita na hora, crepioca, ovos…atendentes excelentes. Valeu a pena. ##### Pedro A Stayed 3 nights in Oct 2021 ## Expedia's Latest Trends ### Hotels > [Four Seasons Hotel Prague](https://www.expedia.co.uk/Prague-Hotels-Four-Seasons-Hotel-Prague.h580304.Hotel-Information) > > [Sunday Box Hill Burford Bridge Hotel](https://www.expedia.co.uk/Dorking-Hotels-Sunday-Hotels-Box-Hill.h861138.Hotel-Information) > > [Hotels with Parking in Durham](https://www.expedia.co.uk/Destinations-In-Durham-Hotel-With-Parking.0-0-d6046199-thotelwithparking.Hotel-Filter-Destinations) > > [Mabu Thermas Grand Resort](https://www.expedia.co.uk/Foz-Do-Iguacu-Hotels-Mabu-Thermas-Grand-Resort.h564963.Hotel-Information) > > [Hilton London Canary Wharf](https://www.expedia.co.uk/London-Hotels-Hilton-London-Canary-Wharf.h1457899.Hotel-Information) > > [Carmel Mission Inn](https://www.expedia.co.uk/Monterey-Hotels-Carmel-Mission-Inn.h21218.Hotel-Information) > > [Hotels in Londres](https://www.expedia.co.uk/Londres-Hotels.d6348667.Travel-Guide-Hotels) > > [White Olive Marine Aquapark - All Inclusive](https://www.expedia.co.uk/Kos-Hotels-White-Olive-Marine-Aquapark.h2467720.Hotel-Information) > > [Osaka View Hotel Honmachi](https://www.expedia.co.uk/Osaka-Hotels-Osaka-View-Hotel-Honmachi.h23127660.Hotel-Information) > > [Hotel Fazenda Dona Francisca](https://www.expedia.co.uk/Sao-Francisco-Do-Sul-Hotels-Hotel-Fazenda-Dona-Francisca.h21644645.Hotel-Information) > > [The Sea Trout Inn](https://www.expedia.co.uk/Totnes-Hotels-The-Sea-Trout-Inn.h21422672.Hotel-Information) > > [Hotel Pulitzer Paris](https://www.expedia.co.uk/Paris-Hotels-Hotel-Pulitzer-Paris.h455499.Hotel-Information) > > [Hotel Parque das Fontes All Inclusive](https://www.expedia.co.uk/Aracati-Hotels-Hotel-Parque-Das-Fontes-All-Inclusive.h4018643.Hotel-Information) > > [Kleopatra Ada Beach Hotel](https://www.expedia.co.uk/Alanya-Hotels-Kleopatra-Ada-Beach-Hotel.h15225839.Hotel-Information) > > [Apartamentos Don Miguel](https://www.expedia.co.uk/Pollensa-Hotels-Apartamentos-Don-Miguel.h14671499.Hotel-Information) > > [5 Star Hotels in Llyn Peninsula](https://www.expedia.co.uk/5Star-Llyn-Peninsula-Hotels.s50-0-d3000446890.Travel-Guide-Filter-Hotels) > > [Gran View Apartments](https://www.expedia.co.uk/Madrid-Hotels-Gran-View-Apartments.h63896948.Hotel-Information) > > [Hotels in Palermo](https://www.expedia.co.uk/Palermo-Buenos-Aires-Hotels.0-n178059-0.Travel-Guide-Filter-Hotels) > > [Aparthotels Switzerland](https://www.expedia.co.uk/Switzerland-Apart-Hotels.d174-aaApartHotels.Travel-Guide-Accommodation) > > [Wide luxurious villa with heated pool and jacuzzi](https://www.expedia.co.uk/Albufeira-Hotels-Wide-Luxurious-Villa-With-Heated-Pool-And-Jacuzzi.h18772558.Hotel-Information) > > [Hotel das Cataratas, A Belmond Hotel, Iguassu Falls](https://www.expedia.co.uk/Foz-Do-Iguacu-Hotels-Hotel-Das-Cataratas.h53288.Hotel-Information) > > [Hotels with Waterslides in Dalaman](https://www.expedia.co.uk/Dalaman-Hotels-Hotels-With-Waterslides.0-0-d1031-tHotelswithWaterslides.Travel-Guide-Filter-Hotels) ### Flights > [Flights from Perth (PER) to Sydney (SYD)](https://www.expedia.co.uk/lp/flights/per/syd/perth-to-sydney) > > [Flights from Carlisle (CAX) to Ballasalla (IOM)](https://www.expedia.co.uk/lp/flights/cax/iom/carlisle-to-isle-of-man) ### Packages > [Tijuana Holidays](https://www.expedia.co.uk/Tijuana.d3439.Holidays-City-Breaks) > > [Central Market](https://www.expedia.co.uk/Central-Market-Mercado.d6161641.Attraction) > > [Nyhavn](https://www.expedia.co.uk/Nyhavn-Copenhagen-City-Centre.d6161558.Attraction) ### General > [Visit La Pallice](https://www.expedia.co.uk/La-Rochelle-La-Pallice.dx6024054) > > [Visit Hong Kong Island](https://www.expedia.co.uk/Hong-Kong-Island.dx184245)