Thank you Julie. what a wonderful score from you, we are delighted. Thank you once again.

Thank you DavidWe are delighted that you enjoyed your stay, please do visit us again soon.

Dear anonymous. Thank you kindly for your perfect review. We are thrilled that you enjoyed your stay with us.

Thank you for reviewing the hotel. Please let us know how we could have improved our service to you? We usually receive high praise, so would love to know how we could better serve you in the future?

Thank you Arun, we are so pleased that you had a perfect stay with us. We look forward to you visiting us again in the future.

Thank you for your excellent review of the hotel. We hope to see you again very soon.

Thank you for your excellent review of the hotel. We hope to see you again very soon.

Thank you for your fantastic review, we are so pleased that you enjoyed your stay.

Thank you for giving us a perfect 10 score. We are delighted and look forward to you staying with us again.

Hi EmmaWe are so sorry that the severe storms caused a problem with your room. Our security team should have managed this better for you and have been trained on how to deal with issues like this in the future. You will be pleased to hear that we have had maintenance investigate the roof, and the damaged lead on the historic roof has been repaired.

Thank you Mohammad. Nabeela will really appreciate you kind words and praise.I will make sure to pass this feedback on to the senior team and to Nabeela herself.

Thank you Nicole, for your outstanding score. We look forward to seeing you again soon

Thank you Emma, I will make sure that Nabeela and the senior team are all aware of your praise.We look forward to seeing you for your next stay.

Amazing, thank you Sally. A perfect 10 score is wonderful from you. We look forward to seeing you soon.

Thank you Ameer.We are so pleased that you enjoyed your stay with us, and hope to see you again soon.

Thank you Stephen. A perfect 10 from you means the world to us.

Thank you so much for your review. It is fantastic of you to have taken photo's to share with other guests (you have quite the photographic eye).We are delighted that you enjoyed your stay, and sincerely hope to see you again at Winstanley House.

Manuel, this is wonderful. Thank you for your perfect review of your stay.

Thank you EileenWe are so pleased that you enjoyed your stay at Winstanley House, and hope to see you again soon.

Thank you Emma.A perfect 10 is absolutely what we strive to achieve. We are so pleased that you enjoyed your stay and will be coming to visit us again at Winstanley House.

Thank you for your great score. We are so pleased that you enjoyed your stay. Please do let us know if there is anything we could improve upon for your next stay?

Thank you for your great score. We are so pleased that you enjoyed your stay. Please do let us know if there is anything we could improve upon for your next stay?

Wow Simon. A full marks score from your review. That is wonderful and we are so happy that you loved staying with us.We hope to see you again soon.

Thank you for taking the time to provide us with some positive feedback.Hoping to welcoming you back to Winstanley House in the near future

Thank you Carole. Your review is wonderful and brings us real joy to know that you enjoyed your stay with us.

Thank you for your review Karen. We are so pleased that you enjoyed your stay and hope to see you again soon.

Thank you for your review, Christopher. We would love to know more, so please feel free to email us with details of date of stay and room. That way we can seek to improve and maybe achieve a perfect score on your return?

Thank you for your review Sharon.We would love to know more, so please feel free to email us with details of date of stay and room. That way we can seek to improve and maybe achieve a perfect score on your return?

Thank you so much for your review, giving us a 10 out of 10 score. We are delighted that you had a perfect stay with us.

Thank you so much for your review!We are so glad you enjoyed your time with us, and look forward to welcoming you back soon.

Thank you for your generous review!We are so happy you enjoyed your time at Winstanley House, and look forward to welcoming you again soon.

Thank you for reviewing your stay with us Matthew. How could we improve your next visit with us, we would love to hear from you and make the changes to make your stay perfect.

Thank you for your review Dale. We would love some more information on how we can improve to reach a 10 out of 10 for you.We do hope to see you again soon.

Thank you Ameer for a perfect review. We are so pleased that you enjoyed your stay.

Thank you Sarah, that is amazing. We are so pleased that you loved your stay and gave us a perfect 10. We do look forward to greeting you when you next stay with us.

Thank you for your review Brian.Winstanley House takes great pride in it's rooms and service, if there is anything we could improve on to reach a 10 score, please email us directly to let us know.We look forward seeing you again soon.

Thank you for making us aware Louise. We are always working to maintain the historic Georgian Manor, and upkeep many of its original features.If you could email me with the full details so that I may send maintenance? I don't have details of your room number from your review.

Thank you Trevor.It really does make us so happy to see that your stay was perfect.We look forward to greeting you on your next stay at Winstanley House.

Dear GuestsWe are extremely disappointed at your review, having had no knowledge of any unhappiness during your stay for the 2-day wedding you were attending, where your meals were provided during a full itinerary as part of your celebrations with the bride and groom.On Saturdays the hotel runs its award-winning afternoon tea service, which in line with all popular restaurants requires a reservation to confirm a table. As such, we sent you information regarding this, along with booking link, when we confirmed your reservation on the 12th of March.Our room refresh policy has been that if guests would like the room refreshed, hang the Make Up My Room door hanger outside. This is to allow guests the option of privacy and rest, or room servicing during their stay. We advise on check in and in the guest information booklets in the room.On your advice, we have now adjusted this policy. Guests are required to place DO NOT DISTURB on the door if they DO NOT require room servicing. Fresh towels will now only be placed in rooms that servicing is taking place in.During your stay, our housekeeping did speak to you in room 102 regarding any house keeping requirements, and you did use the DO NOT DISTURB signs.All areas of the hotel are fragranced with an automated system to keep the corridors fragranced. Whilst the room fragrance outside your door may not have been to your liking, it can in no way be compared to the smell of urine, your comments are untrue and do not reflect the beautifully restored Georgian grandeur of the building, set within private grounds surrounded by 168 acres of public park land.The hotel always seeks feedback to ensure high quality service for all guests, on this occasion your review falls completely opposite to those of all other reviews received. We trust in the wisdom of Expedia’s other customers to be able to see past your review, to join us for a wonderful stay at this highly regarded, historic, grade 2 listed architectural gem of Leicestershire.

Dear GuestsWe are extremely disappointed at your review, having had no knowledge of any unhappiness during your stay for the 2-day wedding you were attending, where your meals were provided during a full itinerary as part of your celebrations with the bride and groom.On Saturdays the hotel runs its award-winning afternoon tea service, which in line with all popular restaurants requires a reservation to confirm a table. As such, we sent you information regarding this, along with booking link, when we confirmed your reservation on the 12th of March.Our room refresh policy has been that if guests would like the room refreshed, hang the Make Up My Room door hanger outside. This is to allow guests the option of privacy and rest, or room servicing during their stay. We advise on check in and in the guest information booklets in the room.On your advice, we have now adjusted this policy. Guests are required to place DO NOT DISTURB on the door if they DO NOT require room servicing. Fresh towels will now only be placed in rooms that servicing is taking place in.During your stay, our housekeeping did speak to you in room 102 regarding any house keeping requirements, and you did use the DO NOT DISTURB signs.All areas of the hotel are fragranced with an automated system to keep the corridors fragranced. Whilst the room fragrance outside your door may not have been to your liking, it can in no way be compared to the smell of urine, your comments are untrue and do not reflect the beautifully restored Georgian grandeur of the building, set within private grounds surrounded by 168 acres of public park land.The hotel always seeks feedback to ensure high quality service for all guests, on this occasion your review falls completely opposite to those of all other reviews received. We trust in the wisdom of Expedia’s other customers to be able to see past your review, to join us for a wonderful stay at this highly regarded, historic, grade 2 listed architectural gem of Leicestershire.

Thank you for taking the time to review the hotel. We appreciate your feedback and always seek to improve our services for our guests.We hope to see you again soon.

Thank you for your review. You stayed in one of our memory foam rooms, which some people love but others do not.We do also have some rooms with orthopaedic mattresses. Please let us know if you would prefer this on your next stay.Many thanks and kind regards

Thank you BobbyYou stayed in room 203 of the hotel, and we are so pleased that you enjoyed your stay.We do hope to see you again very soon.

Thank you Danielle for your wonderful review.We are so pleased that you enjoyed your stay, and hope to see you again soon.Many thanks and kind regards

Dear AndreaThank you for your wonderful review. We are so pleased that you enjoyed your stay. We look forward to welcoming you back very soon.Many thanks and kind regards from Winstanley House

Thank you for your review. Please let us know if there is anything we could do to turn your 8 into a 10.We look forward to welcoming you back to Winstanley House.

We would be most grateful if you could contact the hotel to give us more details, as our double deluxe rooms are not tiny as you have described. Did you perhaps book the Single deluxe room, which is the smallest room inn the hotel? This room has a double bed in it, as opposed to our double deluxe rooms which all have king size beds. Our are always friendly as they enjoy working at the beautiful hotel, and enjoy providing excellent service to our guests

We would be most grateful if you could expand on your review stay at the hotel. Please feel free to email us directly, so that we may see how we may make your next stay a 5 out of 5 rating.

Thank you Kirandeep for your glowing review and 100% approval rating. We are so pleased that you enjoyed your stay with us.