Title: Suite Hotel Santa Chiara Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Suite Hotel Santa Chiara Beaux Arts hotel with fitness centre and rooftop terrace ![View from property](https://images.trvl-media.com/lodging/3000000/2960000/2959900/2959864/2f4a6cb6.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/3000000/2960000/2959900/2959864/b8072844.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Food court](https://images.trvl-media.com/lodging/3000000/2960000/2959900/2959864/8790c96f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior detail](https://images.trvl-media.com/lodging/3000000/2960000/2959900/2959864/38fe7853.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Triple Room | View from room](https://images.trvl-media.com/lodging/3000000/2960000/2959900/2959864/87794095.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in Lecce Historic Center, Suite Hotel Santa Chiara offers a unique blend of relaxation and convenience. Enjoy stunning views from the rooftop terrace, unwind with a coffee at the cafe or cocktail at the bar, stay connected with in-room WiFi and get fit at the gym. With luggage storage, concierge services and tour/ticket assistance you can plan your trip seamlessly. 8.4 Very good ## Popular amenities - Bar - Room service - Pet-friendly - Housekeeping - Gym - Laundry £117 includes taxes & fees 6 Oct - 7 Oct ## Room options ### Check availability for these dates # Tonight [Sept 15 - Sept 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-15&endDate=2025-09-16&selected=2959864&PinnedHotelID=2959864&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-15&endDate=2025-09-16&selected=2959864&PinnedHotelID=2959864&HadPinnedHotel=true®ionId=-1&adults=2) # Tomorrow [Sept 16 - Sept 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-16&endDate=2025-09-17&selected=2959864&PinnedHotelID=2959864&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-16&endDate=2025-09-17&selected=2959864&PinnedHotelID=2959864&HadPinnedHotel=true®ionId=-1&adults=2) # This weekend [Sept 19 - Sept 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-19&endDate=2025-09-21&selected=2959864&PinnedHotelID=2959864&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-19&endDate=2025-09-21&selected=2959864&PinnedHotelID=2959864&HadPinnedHotel=true®ionId=-1&adults=2) # Next weekend [Sept 26 - Sept 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=2959864&PinnedHotelID=2959864&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=2959864&PinnedHotelID=2959864&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ![Premium bedding, minibar, blackout curtains, free WiFi](https://images.trvl-media.com/lodging/3000000/2960000/2959900/2959864/2e2575d4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Double Room Single Use 10.0 Exceptional 1 review ### Highlights Individually decorated Air conditioning Flat-screen TV Premium bedding Blackout curtains Hydromassage showerhead Private bathroom Rainfall showerhead - 215 sq ft - Sleeps 2 - 1 Double Bed ![View from room](https://images.trvl-media.com/lodging/3000000/2960000/2959900/2959864/e1b195c6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room Single Use, City View ### Highlights Balcony Individually decorated Air conditioning Flat-screen TV Premium bedding Blackout curtains Hydromassage showerhead Private bathroom - 269 sq ft - City view - Sleeps 2 - 1 Double Bed ![Premium bedding, minibar, blackout curtains, free WiFi](https://images.trvl-media.com/lodging/3000000/2960000/2959900/2959864/f47cd869.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room, City View 8.6 Excellent 4 reviews ### Highlights Balcony Individually decorated Air conditioning Flat-screen TV Premium bedding 2 bedrooms Blackout curtains Hydromassage showerhead - 269 sq ft - 2 bedrooms - City view - Sleeps 3 - 1 Double Bed ![Classic Double or Twin Room, Accessible, Courtyard Area | Premium bedding, minibar, blackout curtains, free WiFi](https://images.trvl-media.com/lodging/3000000/2960000/2959900/2959864/037b88e6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Double or Twin Room, Accessible, Courtyard Area 10.0 Exceptional 1 review ### Highlights Balcony Individually decorated Air conditioning Flat-screen TV Premium bedding 2 bedrooms Blackout curtains Hydromassage showerhead - 215 sq ft - 2 bedrooms - Sleeps 2 - 1 Double Bed ![Family Room, 2 Bathrooms | Premium bedding, minibar, blackout curtains, free WiFi](https://images.trvl-media.com/lodging/3000000/2960000/2959900/2959864/67948575.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, 2 Bathrooms 10.0 Exceptional 2 reviews ### Highlights Balcony Individually decorated Private hot tub Air conditioning Flat-screen TV Premium bedding 2 bedrooms Blackout curtains - 484 sq ft - 2 bedrooms - Sleeps 5 - 2 Double Beds OR 1 Double Bed and 2 Single Beds ![Triple Room | Premium bedding, minibar, blackout curtains, free WiFi](https://images.trvl-media.com/lodging/3000000/2960000/2959900/2959864/5215a150.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room 10.0 Exceptional 1 review ### Highlights Individually decorated Air conditioning Flat-screen TV Premium bedding 3 bedrooms Blackout curtains Hydromassage showerhead Private bathroom - 291 sq ft - 3 bedrooms - City view - Sleeps 4 - 1 Double Bed and 1 Single Bed OR 3 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLecce-Hotels-Suite-Hotel-Santa-Chiara.h2959864.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLecce-Hotels-Suite-Hotel-Santa-Chiara.h2959864.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.35212%2C18.17166&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=GQ8ZQLyoLw8AnJLU2ay4sJ-ep-s=) Via Degli Ammirati 24, Lecce, LE, 73100 #### What's nearby - Piazza Sant'Oronzo - 2 min walk - 0.1 miles - Roman Amphitheater - 2 min walk - 0.1 miles - Piazza del Duomo - 3 min walk - 0.2 miles - Porta Napoli - 7 min walk - 0.4 miles - Lecce Obelisk - 8 min walk - 0.5 miles #### Getting around - Lecce (LCZ-Lecce Rail Station) - 11 min walk - Brindisi (BDS-Papola Casale) - 49 min drive #### Restaurants - ‪Caffè della Lupa - ‬2 min walk - ‪Alibi Creative Club - ‬1 min walk - ‪Mad - ‬1 min walk - ‪Alex Bar - ‬2 min walk - ‪La Torre di Merlino - ‬1 min walk ## About this property ### Suite Hotel Santa Chiara Upscale hotel located in Lecce Historic Center You can look forward to a rooftop terrace, a coffee shop/cafe and dry cleaning/laundry services at Suite Hotel Santa Chiara. In addition to a bar and a gym, guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - A front desk safe, a lift and a 24-hour front desk - A TV in reception, smoke-free property and luggage storage - Coffee/tea in reception, ATM/banking services and a computer station Room features All guest rooms at Suite Hotel Santa Chiara include thoughtful touches, such as premium bedding and air conditioning, as well as amenities, such as free WiFi and minibars. Other amenities include: - Bathrooms with hydromassage showers and bidets - 32-inch flat-screen TVs with digital channels - Daily housekeeping and phones ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Food and drink - A bar/lounge - A coffee shop/cafe - Coffee and tea in common areas ### Things to do - Gym - TV in common areas ### Family friendly - Laundry facilities ### Conveniences - 24-hour front desk - ATM - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance ### Business services - Computer station - Conference centre (75 square foot of space) - Meeting room ### Outdoors - Rooftop terrace ### Accessibility - Lift ### More - 1 building - 3 floors - Beaux Arts architecture - Built in 2009 - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Bidet - Free toiletries - Hair dryer - Hydromassage showerhead - Private bathroom - Shower - Towels provided ### Entertainment - 32-inch flat-screen TV with digital channels ### Food and drink - Limited room service - Minibar ### More - Air conditioning (climate-controlled) - Phone ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: anytime Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of EUR 10 per accommodation, per stay Service animals are welcome, and are exempt from fees ### Children and extra beds Children are welcome 1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are available for EUR 10.0 per night ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking. - A tax is imposed by the city: From 1 November to 30 April, EUR 2.00 per person, per night, up to 5 nights. This tax does not apply to children under 12 years of age. - A tax is imposed by the city: From 1 May to 31 October, EUR 4.00 per person, per night, up to 5 nights. This tax does not apply to children under 12 years of age. We have included all charges provided to us by the property. ### Optional extras - Pet fee: EUR 10 per accommodation, per stay - Service animals are exempt from fees - Crib (infant bed) fee: EUR 10.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention All guests, including children, must be present at check-in and show their government-issued photo ID card or passport Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation Only registered guests are allowed in the guestrooms ### National rating This property has received its official star rating from the local rating authority. ### Property is also known as Suite Hotel Santa Chiara Suite Hotel Santa Chiara Lecce Suite Santa Chiara Suite Santa Chiara Lecce Suite Hotel Santa Chiara Hotel Suite Hotel Santa Chiara Lecce Suite Hotel Santa Chiara Hotel Lecce ## Frequently asked questions ### Is Suite Hotel Santa Chiara pet-friendly? > Yes, pets are allowed at this property. There's a fee of EUR 10 per accommodation, per stay. Service animals are exempt from fees. ### How much does it cost to stay at Suite Hotel Santa Chiara? > As of 15 Sept 2025, prices found for a 1-night stay for 2 adults at Suite Hotel Santa Chiara on 6 Oct 2025 start from £116.62, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Lecce-Hotels-Suite-Hotel-Santa-Chiara.h2959864.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Suite Hotel Santa Chiara? > This hotel doesn't offer parking. ### What time is check-in at Suite Hotel Santa Chiara? > Check-in start time: 2 PM; check-in end time: anytime. ### What time is check-out at Suite Hotel Santa Chiara? > Checkout is at 11:00 AM. ### Where is Suite Hotel Santa Chiara located? > Located in Lecce Historic Center, this hotel is steps away from Church of Santa Chiara, Roman Theatre and Roman Amphitheater. Church of Santa Maria della Grazia and Chiesa di San Matteo are just steps away. Lecce (LCZ-Lecce Rail Station) is 11 minutes by foot and Lecce Station is 11 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Suite Hotel Santa Chiara Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 9.6 Location ### 8.8 Staff & service ### 8.0 Eco-friendliness ### 8.2 Property conditions & facilities 10 - Excellent 85 8 - Good 65 6 - Okay 25 4 - Poor 6 2 - Terrible 4 ### 10/10 Excellent #### jorge 26 Jul 2025 Liked: Cleanliness, staff & service, amenities Beautiful hotel. Amazing staff, very clean but the rooms need to be updated. ##### jorge Stayed 4 nights in Jul 2025 ### 8/10 Good #### James 8 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities On a beautiful square overlooking the baroque church of Santa Chiara, the hotel exudes old world charm. Our family room had a queen sized bed and a loft with a large bed for total privacy. A nice balcony was on the square/park. ##### James Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Ashley 10 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Wonderful staff, beautiful and clean hotel, great rooftop, centrally located. ##### Ashley Stayed 2 nights in Oct 2024 ### 8/10 Good #### RODRIGO 20 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great location. Room is lovely! Property should pay more attention to the towels. They must be renewed. The shower stall was broken. Other than that the hotel is a great option. Would stay again. ##### RODRIGO Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Gerard 18 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities Hotel Santa Chiara is in an excellent location near the main square. Breakfast in the rooftop was superb. I would return. ##### Gerard Stayed 2 nights in Mar 2025 ### 8/10 Good #### Sumihisa 20 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Reccomendable. Confortable. ##### Sumihisa Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Michael 5 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Located right in the heart of the city, all walking distance. Nice rooms, parking off premises but just 7-10 min pleasant walk. ##### Michael Stayed 3 nights in Sep 2024 ### 10/10 Excellent #### terence 15 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities One of the best hotels I've ever stayed at. Staff were great, the facilities and standard of upkeep excellent, and a really comfortable bed. Breakfast offered a generous selection of continental style food. The hotel is right in the middle of Lecce 's historic district, my room window overlooking one of the top 5 sights of the city. Just 15 minute walk from the rail station. Just about a perfect place to stay in what quickly became one of my top 10 European cities. ##### terence Stayed 2 nights in Feb 2025 ### 8/10 Good #### Charmaine 25 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort We had an amazing stay at the hotel. It was centrally located and just right beside Sta. Chiara church. We had everything we needed and Roberto made sure that we had a wonderful stay. It was a nice Christmas in Lecce. Thank you Roberto! ![Sta. Chiara church](https://a.travel-assets.com/ugc/hotel-reviews/B8A522CE077E288BBEDC29DC2CA7147AA07212FE1735126685556.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Hotel](https://a.travel-assets.com/ugc/hotel-reviews/127653878E8A7AFBE18F33BE3E9FEED558DCCE9F1735126686374.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Rooftop](https://a.travel-assets.com/ugc/hotel-reviews/697CDE30BF436641F41CCC3AABC2C2545FB219FD1735126685961.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Charmaine Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Lucy 25 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities All good. ##### Lucy Stayed 4 nights in Aug 2024 ### 8/10 Good #### Paul 10 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel in the heart of Lecce, on a small square across from the baroque church the hotel is named after. Large and fancy lobby. Room basic but reasonable size for Europe. Decent sized bathroom with good rain shower. Internet worked well, but would have liked a bigger work desk. Breakfast room on 4th floor, with view over nearby square and streets. Solid choice of mainly cold (other than eggs and bacon) items. ##### Paul Stayed 4 nights in Feb 2025 ### 8/10 Good #### Zeljka 23 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very good. The only issue was that our room was below the rooftop breakfast room so we could hear in the morning the chairs being dragged around. ##### Zeljka Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### Jacob 25 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities Location excellent. Parking very convenient, staff friendly and helpful. Room was pretty but shower small and doors were not working properly. When we reported, it was not fixed during our stay. Also the hotel advertised a spa and jaccuzzi on 4th floor that were not operating. ##### Jacob Stayed 2 nights in Mar 2024 ### 6/10 Okay #### Lisa 21 Oct 2024 Liked: Staff & service Disliked: Cleanliness The staff were very helpful and very friendly and always available. The shower in our room was very old and not cleaned well due to years of buildup (likely). I was disappointed that although there is a pool and a hot tub, neither were opened and you had to book the spa to be able to use the pool. That information was not clear at the time of booking. The hotel was in a perfect location, near everything and the room was spacious and comfortable. ##### Lisa Stayed 3 nights in Oct 2024 ### 10/10 Excellent #### Ismael 14 Aug 2024 Liked: Cleanliness, room comfort One of the reasons we came back was the parking service and they didn't have it available but no one told us anything at booking! Things were braking down in the tmroo. Like toilet paper holder outlet covers, etc... ##### Ismael Stayed 3 nights in Aug 2024 ### 10/10 Excellent #### Jonathan 28 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We arrived in late morning. Left our bags at reception--when we returned, they were already in our room. The Zona Traffico Limitada limits automobile access times to the hotel, but you just want to take your car to a parking area (after 2 pm, their garage will send a valet for your car; we used Parkejoo, an underground garage, until then). Nice breakfast. No need for a hotel restaurant or bar, plenty of choices nearby. Room was quite attractive with great woodwork and curtains--fitting into the Baroque spirit of the city. ##### Jonathan Stayed 1 night in Sep 2023 ### 10/10 Excellent #### Jorge Luis 14 Aug 2025 ##### Jorge Luis Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Han 19 Jul 2025 ##### Han Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Susana 11 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Susana Stayed 4 nights in Jul 2025 ### 8/10 Good #### Pierre 3 Jul 2025 ##### Pierre Stayed 3 nights in Jun 2025 ### 8/10 Good #### Yumi 3 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities スタッフの対応が素晴らしかったです ##### Yumi Stayed 2 nights in May 2025 ### 10/10 Excellent #### GUILLERMO 12 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### GUILLERMO Stayed 1 night in May 2025 ### 8/10 Good #### Dieter 7 May 2025 ##### Dieter Stayed 1 night in May 2025 ### 2/10 Terrible #### Mark 28 Apr 2025 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### This hotel sucks Do not believe this hotel when they say they have parking. They do not and told me so when I arrived with my bags. Very unhelpful. Simply shrugged shoulders and did little to help. To be fair the city of Lecce is almost impossible for cars so little surprise they don’t allow them into the centre. Had I known, had the hotel actually said something beforehand, I could have made a different decision. Maybe still stay but accept what was to happen. Or not to stay and find somewhere else that could better accommodate a car. We are on a road trip so the car aspect is very important. That the hotel did nothing to assist is unacceptable. The fact that the hotel is fine, location great, city lovely is sadly beside the point. The hotel management sucks. Their attitude ruined our stay. I am very very disappointed. ##### Mark Stayed 2 nights in Apr 2025 ### 2/10 Terrible #### Paulo R A 18 Apr 2025 Disliked: Staff & service, property conditions & facilities, room comfort #### Terrible. 2,5 stars at the most Terrible experience. The website said “parking available” (15 euro). Street parking available. Arriving I was told that THER WAS NO PARKING, even on the street. There was a parking lot 800m away (25 euro!). At the room there WAS NO WINDOW, just a skylight in the ceiling that opened about 5 centimeters, so no ventilation. it was 17 to 20 degrees outside, but 27 degrees inside the room ALL THE TIME. The air conditioning WASN'T WORKING. At the reception I was told "as it was cold, only the HEATING was on. And that they couldn't turn on the air conditioning and the heating at the same time because it was just one system for the whole hotel. !!!! I asked for another room and there wasn't one. My wife had to sleep covered in a wet towel to withstand the heat in the room. It's worth mentioning that the staff were not at all welcoming and when I complained about these absurdities I was told very unwillingly that I should write to the manager. In addition, the room's electronic password safe was broken. In the bathroom, soap and shampoo came in small sachets and not in bottles as is normal in 3-star hotels in Italy. I had to open 5 sachets of soap plus 5 of shampoo for each shower. RIDICULOUS. Breakfast was reasonable but well below the average for 3-star hotels around here. Finally, the slippers, which in any self-respecting hotel or B&B in Italy are offered as a courtesy, were charged 5 euros. 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