Search Hotels by Equity Lifestyle in Lebanon - Pine Grove

"Clean room staff was helpful had warm water no hot water when i took shower. For the price could have more options for breakfast "

"It was very very embarrassing and hurtful I booked a room off of expedia.com and I had no clue about no incidental fee for $100 cash and the room was only 42 bucks so when I get there to check in and that's all the money me and my girlfriend have cuz we're basically struggling right now and homeless sleeping in our car so when we do get enough money we get a hotel sometimes to shower and eat and all that good stuff and I go inside the front desk lady site I need your car for instance it's going to be $100 they're going to charge it and then when you check out we're going to give it back so I look at her and I'm like I don't I didn't know anything about $900 and she says what you need it so I go out to the car tell my girl my girlfriend to go in there and talk to her and my girlfriend told her we're homeless we took all the money to get this room tonight and if we don't get this room we're going to sleep outside and our car in your parking lot which guess what happened we called everybody the general manager would call Expedia we tried to negotiate with the front desk lady and beg her to let us stay in there cuz it was cold and I guess what happened she told us there's nothing she could do and she made us sleep in our car in their parking lot where we just paid for a room at so yeah customer service nowadays and it was incidentals that's what stopped us when you give it back to us anyway you couldn't just like clear it you couldn't she couldn't just clear it for one night to b"

"Very good hotel "

"Stayed at Hotel Rock Lititz this weekend and I’m still not over it. This place is just cool… like effortlessly cool. The whole vibe feels like you’re backstage at a concert, but still super relaxing at the same time. The rooms were spotless (and I mean SPOTLESS), beds were insanely comfortable, and everything just felt clean, modern, and well thought out. You can tell they take pride in this place. The lobby/bar area is a whole vibe too—perfect spot to hang out, grab a drink, and just chill. Staff was friendly and made everything easy, which always makes a difference. Honestly, it’s not just a hotel, it’s an experience. If you’re ever in Lititz, this place is a must. Will 100% be back."

"As a long-time Hilton Honors member who has stayed exclusively within Hilton brands since childhood, I found the overall experience to be significantly below expected standards of hospitality, professionalism, and brand conduct. There appeared to be a lack of effective managerial oversight on-site. The general manager was frequently observed in close informal association with staff, with no visible intervention or correction of inappropriate conduct. The overall environment suggested a normalization of unprofessional behavior rather than active enforcement of hospitality standards. In multiple instances, staff behavior toward guests appeared dismissive, and at times crossed into conduct that could reasonably be perceived as bullying or mocking. Guests were at times informed that they should clean or maintain their rooms beyond standard expectations for hotel stays, which is not consistent with full-service hotel operations. Taken together, these issues reflect a broader breakdown in service delivery, staff training, and adherence to brand standards. The experience did not align with the expectations associated with Hilton Honors membership or Hilton-branded properties. A front desk staff member directly addressed the child in a disrespectful manner and referred to her as a “liar” in relation to a minor issue involving a paper plate. Regardless of the context, this interaction was inappropriate and not aligned with acceptable standards of guest relations and its re: a minor."

"This was an excellent choice of a hotel during my visit to PA. The location was perfect, price was right, and I would stay there again."

"The only thing that I can complain about is the elevator by entrance B it makes weird noises. Other than that this hotel is fantastic. 4.9 stars for me"

"The hotel is dirty. The floors were sticky and gross. The tub had bugs in it. "

"Only issue is the carpet in room felt damp.. and room had that old mouldy smell but the staff, the hotel the food everything else was excellent would stay again! "