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Rating 10 - Excellent. 10 out of 92 reviews" "
10 - Excellent
10
Rating 8 - Good. 17 out of 92 reviews" "
8 - Good
17
Rating 6 - Okay. 14 out of 92 reviews" "
6 - Okay
14
Rating 4 - Poor. 18 out of 92 reviews" "
4 - Poor
18
Rating 2 - Terrible. 33 out of 92 reviews" "
2 - Terrible
33
4.6/10
Cleanliness
6.2/10
Staff & service
4.8/10
Amenities
4.4/10
Property conditions & facilities
4.0/10
Eco-friendliness
Reviews
2/10 Terrible
Ashlee
Travelled with partner
27 Jun 2022
Disliked: Cleanliness, staff & service, amenities
Our room was not clean dirty sheets bathroom was not clean and the staff was not helpful at all.
The rooms do not look like how they are advertised. Its very dirty within the building and very gross within the rooms. There was broken furniture, no lights were plugged in and bugs coming out of the sink. Do not stay here.
Went to get this place omg!!! Run down wasnt the word people leave in this place the conditions was bad to call it a hotel it look so bad you thing it was a drug house so bad its not worth!! The money!!! I'm very disappointed hotel.com sould not do busy with this people not worth the money or stars i will always look and not rush this was the worse experience of my life the staff are amazing thw conditions wasnt!!! elevator had something like a rag in top vent area that was Filthy it was so disgusting just had to warn you this isnt worth the money at all sorey to say
Jose
Stayed 1 night in Apr 2022
Response from Management on 30 Apr 2022
Thank you for bringing this to our attention. We hope to earn your business in the future by improving the guest experience.
I've been to this location in the past. Every year it keeps going down in room condition. Upon arrival the receptionist was friendly and helpful. In the hotel listing it stated that breakfast was included, like in the past. No breakfast due to covid, ok understandable. Upon arrival to the front door of my room it was hard to open. I had to forcibly open the door because it was sticking. Upon getting comfortable and using the restroom I had a hard time closing the bathroom door. I really had to forcibly close the door. The toilet seat was loose. The chair provided for the desk had tears on it. When I sat down and slightly reclined I nearly toppled over. This chair shouldn't be in a guest room it should be in a dumpster. The top latch on the door was damaged. This is the end of an era. I will no longer be patronizing this establishment. It wasn't an expensive room but it wasn't cheap either. My future stay in Lebanon will be elsewhere.
Jorge L
Stayed 1 night in Mar 2022
Response from Management on 13 Mar 2022
Thank you for taking the time to let us know how things went. We apologize for any inconvenience. We hope to earn your business in the future by improving the guest experience.
Property was not very clean, sink didn’t drain for 10 minutes after use and had dried up toothpaste in it, shower was old and yellow, said breakfast was provided, but was not. Very outdated.
Caitlin
Stayed 3 nights in Jan 2022
Response from Management on 14 Jan 2022
Thank you for bringing this to our attention. We hope to earn your business in the future by improving the guest experience.
Absolutely the worst place I have ever stayed. First the place smelled like smoke heavily. Then I was taking a shower and 2 roaches crawled from a hole in the wall. Not to mention black mold all around the ceiling. Then the room itself looks like it hasn’t been vacuumed since it opened. I cannot stress enough to NOT book this place.
Sierra
Stayed 1 night in Dec 2021
Response from Management on 18 Dec 2021
Thank you for sharing your experience. We apologize about these issues and are working to improve.
Over half of this venue is abandoned & boarded up; a lot of foot traffic to the long term tenants at all hours; totally filthy for the most part; Only kind thing to say was the courtyard garden area in the center of the hotel was very nice, like a rose among thorns.
This hotel is misrepresented in the listing. It is not clean at all. Leaves and cigarette butts and broken glass outside. inside gross, dead bugs, sticky lamp switches, gunk on floors and hair- beds and shower!!! Seriously needs cleaned up!
Hello, Thank you for staying at the Clarion Hotel & Rodeway Inn in Lebanon, PA. Thank you for taking the time to provide a review of your recent stay. We will work harder and smarter to ensure your future stays are enjoyed to the fullest of our capability. You are welcome to stay with us again anytime!
The overall condition of the property is at best poor. The best section is the Lobby area. Staff is okay but may need more training in dealing with customers. Carpet, painting and parking area are in dire need of repair. The hallways had a strong odor of cigarettes and marijuana.
Pedro
Stayed 2 nights in Mar 2021
Response from Eric on 19 Mar 2021
Hello Pedro, Thank you for staying at the Clarion Hotel & Rodeway Inn in Lebanon, PA. Thank you for taking the time to provide a review of your recent stay. We will work harder and smarter to ensure your future stays are enjoyed to the fullest of our capability. You are welcome to stay with us again anytime!
This was the most disgusting dirty place I have ever seen. It’s a hotel for drug addicts to live in. You can smell the pot. An absolute vial place
Sherry
Stayed 5 nights in Mar 2021
Response from Eric on 19 Mar 2021
Hello Sherry, Thank you for staying at the Clarion Hotel & Rodeway Inn in Lebanon, PA. Thank you for taking the time to provide a review of your recent stay. We will work harder and smarter to ensure your future stays are enjoyed to the fullest of our capability. You are welcome to stay with us again anytime!
6/10 Okay
Eileen
16 Mar 2021
An OK Stay
The bathroom was a little dirty. It was an older building-could use some updates.
Eileen
Stayed 2 nights in Mar 2021
Response from Eric on 18 Mar 2021
Hello Eileen, Thank you for staying at the Clarion Hotel & Rodeway Inn in Lebanon, PA. Thank you for taking the time to provide a review of your recent stay. We will work harder and smarter to ensure your future stays are enjoyed to the fullest of our capability. You are welcome to stay with us again anytime!
Hello Zhen, Thank you for staying at the Rodeway Inn in Lebanon, PA! I apologize for failing to exceed basic expectations. We will work harder and smarter to ensure your future stays are more enjoyable. Thank you for taking the time to provide us with feedback. You are welcome to stay with us again anytime!
Hello! Thank you for staying with us at the Rodeway Inn in Lebanon, PA. We appreciate you taking the time to rate your stay a 5/5! You are welcome to stay with us again anytime.
This place has nasty service dirty place the room was not clean
Verified traveller
Stayed 2 nights in Feb 2021
Response from Eric on 22 Feb 2021
Hello, Thank you for staying at the Clarion Hotel & Rodeway Inn in Lebanon, PA. Thank you for taking the time to provide a review of your recent stay. We will work harder and smarter to ensure your future stays are enjoyed to the fullest of our capability. You are welcome to stay with us again anytime!
I love staying at this hotel is always relaxing n quite. Staff is always pleasant.
Jenny
Stayed 5 nights in Jan 2021
Response from Eric on 4 Feb 2021
Hello Jenny, Thank you for your continued support of the Clarion Hotel and Rodeway Inn in Lebanon, PA. It is always a pleasure to have you with us! You are welcome to stay with us again anytime. Thank you for taking the time to provide us with feedback.
Place was dirty, smelled like smoke. Saw 2 cockroaches. Never would I recommend this hole in the ground
Verified traveller
Stayed 1 night in Dec 2020
Response from Eric on 24 Dec 2020
Hello, Thank you for staying at the Clarion Hotel & Rodeway Inn in Lebanon, PA. Thank you for taking the time to provide a review of your recent stay. We will work harder and smarter to ensure your future stays are enjoyed to the fullest of our capability. You are welcome to stay with us again anytime!
4/10 Poor
Crystal
21 Dec 2020
Crystal
Stayed 1 night in Dec 2020
Response from Eric on 24 Dec 2020
Hello Crystal, Thank you for staying at the Clarion Hotel & Rodeway Inn in Lebanon, PA. Thank you for taking the time to provide a review of your recent stay. We will work harder and smarter to ensure your future stays are enjoyed to the fullest of our capability. You are welcome to stay with us again anytime!
8/10 Good
Verified traveller
29 Nov 2020
Verified traveller
Stayed 2 nights in Nov 2020
Response from Eric on 1 Dec 2020
Hello, Thank you for staying at the Clarion Hotel & Rodeway Inn in Lebanon, PA. Thank you for taking the time to provide a review of your recent stay. We will work harder and smarter to ensure your future stays are enjoyed to the fullest of our capability. You are welcome to stay with us again anytime!
Hello Ross, Thank you for staying at the Clarion Hotel & Rodeway Inn in Lebanon, PA. Thank you for taking the time to provide a review of your recent stay. We will work harder and smarter to ensure your future stays are enjoyed to the fullest of our capability. You are welcome to stay with us again anytime!
Hello, Thank you for staying at the Clarion Hotel & Rodeway Inn in Lebanon, PA. Thank you for taking the time to provide a review of your recent stay. We will work harder and smarter to ensure your future stays are enjoyed to the fullest of our capability. You are welcome to stay with us again anytime!
8/10 Good
Verified traveller
19 Oct 2020
Verified traveller
Stayed 2 nights in Oct 2020
Response from Eric on 22 Oct 2020
Hello, Thank you for staying at the Clarion Hotel & Rodeway Inn in Lebanon, PA. Thank you for taking the time to provide a review of your recent stay. We will work harder and smarter to ensure your future stays are enjoyed to the fullest of our capability. You are welcome to stay with us again anytime!
6/10 Okay
Melissas
Travelled with family
18 Sept 2020
Disliked: Property conditions & facilities
Melissas
Stayed 1 night in Sep 2020
Response from Eric on 18 Sept 2020
Hello Melissa, Thank you for staying at the Rodeway Inn in Lebanon, PA. I apologize for failing to exceed basic expectations. We will work harder and smarter to ensure our guests enjoy their stay to the fullest extent. I thank you for taking the time to rate your stay, It is greatly appreciated. You are welcome to stay with us again anytime. Thank you again!
My stay at this hotel was not great. Actually it was terrible. Me and my wife were planning a nice get away away from the kids but we literally ended up just going back home for the night because of the quality of the hotel. As soon as you step into the facility the lobby is virtually unfurnished and it has a decaying fake fire place and a tv that looks like it’s from 2005. The front desk agent was very friendly and that was the only positive thing i would have to say. So interms of our room we chose a non smoking room. Online it looked very clean and the listing said they offered free continental breakfast . When we arrived there was a note in sharpie stating that there was no breakfast because of covid. Which to me is a rip off . I would have never stayed there for the price i paid without breakfast. The Parking lot is scary . There was a man sitting outside his room the entire time we were there just staring at kids across the street playing basketball. Our room was supposed to be non smoking but it smelled heavily of smoke to the point where we could not breath. The bed was nicely made but it was full size so it was very very small. The dresser in the room was broken and overall it looked horrible.So within 15 min of us staying we decided to just check out. I would not recommend staying here EVER
Brycejones
Stayed 1 night in Sep 2020
Response from Eric on 18 Sept 2020
Hello Bryce, Thank you for staying at the Rodeway Inn in Lebanon, PA. I apologize for the issues you mentioned. I will inform our management, maintenance, and housekeeping staff regarding these matters. I do apologize for the lack of information regarding our breakfast. Due to COVID-19 some amenities may no be included currently. I apologize to you and your family for this inconvenience. We will work harder and smarter to ensure these issues do not repeat themselves. I'm glad our front desk staff were friendly and helpful during this inconvenience. Thank you for taking the time to inform us of these problems. We would love another opportunity to make up for your previous stay. You are welcome to stay with us again anytime.
I liked the design and landscaping of the property. The young men working at night were exceptionally helpful.
John
Stayed 1 night in Sep 2020
Response from Eric on 10 Sept 2020
Hello John, Thank you for staying at the Rodeway Inn in Lebanon, PA. I'm glad our staff was able to provide help! Thank you for taking the time to provide positive feedback during your stay. You are welcome to stay with us again anytime!
Mean staff nasty place the housekeeper so unprofessional
Alberto
Stayed 1 night in Sep 2020
Response from Eric on 4 Sept 2020
Hello Alberto, Thank you for staying at the Rodeway Inn in Lebanon, PA. I apologize on behalf of our staff for the unprofessional encounter you described. I have informed our management to ensure this does not happen again. We will work harder and smarter to ensure all of our guests enjoy their stay. Thank you for taking the time to provide us with feedback. We would love another opportunity to make up for these troubles. You are welcome to stay with us again anytime!
4/10 Poor
Ashley
19 Aug 2020
Ashley
Stayed 3 nights in Aug 2020
Response from Eric on 29 Aug 2020
Hello Ashley, Thank you for staying at the Rodeway Inn in Lebanon, PA. I apologize for failing to exceed basic expectations during your stay. Our staff will work harder and smarter to ensure we provide each of our guests with the best stay possible. I thank you for taking the time to provide us with feedback. You are welcome to stay with us again anytime.
That hotel is bad guys bed bugs in all room never ever book that hotel total waste of money booked for week but got out next day worst experience i ever had
Rizwan
Stayed 6 nights in Aug 2020
Response from Eric on 20 Aug 2020
Hello Rizwan, Thank you for staying at the Rodeway Inn in Lebanon, PA. What you've described does not fit our strict quality standards. I know you went to our property wanting to have a peaceful stay, worry-free, and I am truly sorry that yours was not. Rest assured, your comments have been duly noted, and will be brought to the attention of the appropriate parties for necessary corrective actions, and to avoid such unpleasant experience from happening again. Thank you for taking the time to provide feedback.
Employee stayed but complained about cleaning of room
Orloff
Stayed 1 night in Aug 2020
Response from Eric on 6 Aug 2020
Hello Orloff, Thank you for staying at the Rodeway Inn in Lebanon, PA! We will address these concerns you mentioned to our housekeeping staff. I apologize for failing to exceed basic expectations. Thank you for taking the time to provide feedback. You are welcome to stay with us again anytime!
I didn’t like anything I could smell the dirt and when I got to my room there was a stain on my sheets and to top it all off there are no locks on any of the side doors which is very unsafe
Kaimera
Stayed 2 nights in Jul 2020
Response from Eric on 1 Aug 2020
Hello Kaimera, Thank you for staying at the Rodeway Inn in Lebanon, PA. I apologize for failing to exceed basic expectations. I have informed our management and housekeeping staff regarding these issues. We will work harder and smarter to ensure this situation does not repeat itself. Thank you for taking the time to provide feedback. We would love another opportunity to correct your previous stay, You are welcome to stay with us again anytime.
The computers in this place work very well.
The only problem than this place has is than this place does not offer any breakfast.
SebastianVal01
Stayed 1 night in Jul 2020
Response from Eric on 19 Jul 2020
Hello Sebastian. Thank you for staying at the Rodeway Inn in Lebanon, PA. We do offer a free continental breakfast, However it us currently closed due to Covid-19. We hope to have everything running back to normal soon.Thank you for taking the time to provide feedback during your stay.
Wasn't at all happy. The room they put me they charged me an extra $70 because it had a fridge and microwave. The toilet flooded my bathroom and it took them days before they moved me. And the ceiling was leaking do to all the rain. The manager is very rude and cleaning staff had attitude.
Verified traveller
Stayed 7 nights in May 2020
Response from Gopal on 19 May 2020
Hello Thank you for staying at the Rodeway Inn. I apologize for failing to exceed basic expectations. I thank you for taking the time to provide feedback.
This hotel was horrendous. Drug addicts hanging out everywhere, rooms were filthy, smelled of mold. I check out just as soon as I checked in . Worst hotel I’ve ever been too. I wouldn’t recommend anyone ever staying here
Michael
Stayed 1 night in May 2020
Response from Gopal on 5 May 2020
Thank you for staying at the Rodeway Inn in Lebanon, PA We appreciate you taking the time to rate your stay a 2/5. Your stay has been refunded in full.You are welcome to stay with us again anytime!
Thank you for staying at the Rodeway Inn in Lebanon, PA We appreciate you taking the time to rate your stay a 10/10. You are welcome to stay with us again anytime!
4/10 Poor
Kasey
20 Apr 2020
Disliked: Staff & service
Kasey
Stayed 1 night in Apr 2020
Response from Gopal Merchant on 20 Apr 2020
Thank you for staying at the Rodeway Inn. We thrive to give our guest the best customer service, I apologize for failing to exceed basic expectations. I thank you for taking the time to provide feedback. We would love another opportunity to provide an enjoyable stay. You are welcome back anytime.
this property should definitely be taken off of your Expedia advertisement for it it is deplorable disgusting pictures that they showed is part of the reason why I booked it getting there renting it late at night after driving for 14 hours I was ready to take anything well this is just I had to I went into the room and lay down for an hour and it was just the feels I could not stay there were bugs crawling everywhere at the tubs with discussing the toilets with disgusting everything was cracked broken I am fighting this charge that I paid I called them and I got dressed and off I went I was not about to spend the night in that place
Verified traveller
Stayed 1 night in Mar 2020
Response from Eric on 31 Mar 2020
Hello Thank you for staying at the Rodeway Inn. I apologize for failing to exceed basic expectations. I thank you for taking the time to provide feedback.
The room didn’t look the same as in the pictures. The shower was filthy. The drain was taken out and sitting on side of tub. When put back in tub filled up with water. There was hair in the tub.
Catherine
Stayed 2 nights in Mar 2020
Response from Eric on 12 Mar 2020
Hello Catherine, Thank you for staying at the Rodeway Inn. I apologize for the problems in the shower, This is unacceptable. I have directed our maintenance staff to remedy this situation swiftly. I thank you for providing this feedback. We would love another opportunity to provide an enjoyable stay. You are welcome back anytime.
Thank you for staying at the Rodeway Inn in Lebanon, PA Luis! We appreciate you taking the time to rate your stay a 10/10. You are welcome to stay with us again anytime!
8/10 Good
Edwin
Travelled with family
2 Mar 2020
Liked: Cleanliness
The stay was overall good however when we came back to sleep one of the key card did not work and it took a wild to get the door unlocked. We had to walk to the lobby to times to reactivate the key cards and none of the times worked.
Edwin
Stayed 1 night in Feb 2020
Response from Eric on 5 Mar 2020
Hello Edwin, Thank you for staying at the Rodeway Inn in Lebanon, PA. I apologize for the inconvenience that the lock on your door caused. I have informed our maintenance staff to look into this problem. Thank you for taking the time to provide us with this feedback. We look forward to seeing you again!
I stayed for 2 hours before completely grossed out
Please do not stay here. The website photos are most definitely photoshopped. The rooms are filthy. Dusty. Things under the bed. Definite evidence of roaches. Attaching room with door that doesn’t lock. Bathtub that doesn’t drain water. Poor lighting. No fridge in room. No phone in room. All together horrible. Don’t stay here. Seriously. Do not stay here.
LEIGH
Stayed 1 night in Feb 2020
Response from Eric on 1 Mar 2020
Thank you for staying at the Rodeway Inn in Lebanon, PA! On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you for taking the time to provide us with feedback!
10/10 Excellent
Verified traveller
19 Feb 2020
Verified traveller
Stayed 1 night in Feb 2020
Response from Eric on 20 Feb 2020
Hello, Thank you for staying at the Rodeway Inn in Lebanon, PA! We appreciate you taking the time to rate your stay a 5/5! Please visit us again the next time you need a room!
Hello Nathan, Thank you for staying at the Rodeway Inn in Lebanon, PA! Thank you for taking the time to provide us with your feedback, We will use this information to correct and prevent issues from arising again. You are welcome to back anytime!