Lagarto, thank you so much for taking the time to let us know about your room, and your stay with us. I am so sorry to hear that the heating unit was not only loud, but cycling on and off so frequently. I will be sure to have maintenance get in the room you stayed in and take a look at it to see what is causing the problem. Thanks again for letting us know about your stay. I hope you have a great day, and if you find yourself in Leadville again, we would love to have you come back and see us again!!!

Hello Julia! Thank you so much for taking the time to rate our hotel, and thank you even more for the 5 stars!!! I am glad to see that your stay was good, as it seems we met your needs and expectations. We value you as a guest and we hope to see you again in the future!!!

Dear David, Thank you so much for rating our hotel! I am really glad that check in went well for you. I hope you have a great day!!!

Hi Dannie,Thank you for sending us your feedback! I am sorry to see that you were gravely disappointed with our breakfast selection. We will try to do better in the future. Have a great day!!!

Dear Travis,Thank you so much for rating our hotel. I am sad to see that we clearly missed the mark in providing you with the service and experience you deserve. If you would like to provide us with any further details of your stay we would love to hear them so that we can improve and do better for future guests such as yourself.Have a great day!!!

Dear James,Thank you so much for letting us know about the issues you encountered during your stay! Without guest input we don't always know there is an issue with a room. You are correct, the heating unit does look like an AC unit, because it is a dual unit that does both heating and cooling! It sounds like yours may not have been functioning properly so I will have maintenance take a look at it. I will also have them look to see if we have a clothing rack that can be installed so there is a place to hang clothing.I apologize that our breakfast room is so small. Truth be told, most hotels only have one waffle maker! Unfortunately when we are busy that can mean waiting in line for a waffle, we simply do not have the space to add another waffle iron. We do our best to keep our rates competitive, and budget friendly even during ski season, so I am glad to see that was a positive for you! Thanks again for letting us know about your stay. I hope you have the best of days!

Dear Amy,Thank you so much for letting us know about your stay. I am really glad that you found things to be clean. I am disappointed to see that you could smell marijuana inside. We do not allow smoking inside of our hotel, but there are times when a guest does not follow that policy. Also, since Colorado is a recreational use state, people do come inside smelling like it and the smell has a tendency to linger. I will talk to the owner and find out what we can use to get rid of the odor more quickly. Our hotel is dated, I can certainly agree to that statement, but I was wondering if you could clarify your statement about it being fairly run down and in need of repair. We have made a lot of improvements and will continue to do so, but I am wondering if you are referring to the building attached to ours that does not belong to us. Sadly, we have no control of that part of the building, but we do our best to keep our side clean, and welcoming.Thanks again for your feedback Amy. Have a great day!

Hi Catherine! Thank you so much for rating our hotel! We love the fact that we are literally just minutes from all the great things Leadville has to offer and we are tickled that it worked well for your needs! Have a great day! Thanks for staying with us!

Hi there Jerod. I am so sorry that the condition of our hotel did not meet your expectations. We have made some changes here effective immediately to address the cleanliness issue. Our hotel is dated, I will concede that, but it is not rundown. The building attached to ours that we do not own is run down but unfortunately we do not have any control over that building. We are waiting anxiously for someone to but it and turn it into something nice! It is a great space with a lot of potential!!!Thanks for your feedback Jerod. We hope you have a great day!!!

Dear Shane,I am so sorry to see that your room was not cleaned thoroughly as it should have been before you checked into it. Our regular housekeepers will be returning tomorrow, and they will clean each room to our strict standards as they have done for years. I apologize that we were out of breakfast items during your stay. We expected a supply deliver on Wednesday and it was delayed until tomorrow. We do not normally run out of anything, but the snow storm closed every road leading into Leadville. Please accept our sincerest apologies that your stay was not what it should have been.

Hi Mary. Thank you for taking the time to let us know how your stay was. I am so sorry that our beds did not suit you. I also apologize that the breakfast room was not stocked with a couple of our regular items. Our supply delivery has been delayed and we are trying to work around that delay the best we can. Again, I apologize for the shortages.

Dear Irina,Thank you for your feedback. I apologize that our hotel did not meet your expectations. I feel a little stumped by what you mean when you say we were trying to work hard not to work. Could you clarify for us? I would say most of the staff works hard to ensure our guests have the things they need for a good night's stay, and we are always willing to provide what we have on hand for our guests. Our free, cold continental breakfast includes bread, mini cinnamon rolls, 2 types of cold cereal, flavored oatmeal, a hot waffle station, yogurt, 2 types of juice, coffee, tea, and milk. if you have suggestions for other items to add to our breakfast lineup, we would love to hear them!Once again, I apologize that our hotel did not meet your needs or your expectations. We will work as a team to do better in the future. Have a great day!!!

Dear Peggy,I am so sorry that you did not like our beds. I know they are not everyone's cup of tea. Some guests love them, and some hate them. I am truly sorry that you fall into the latter category rather than the former. Other than that if there is anything else you would like to share with us about your stay, we would love to hear from you so we can grow and do better for future guests.

Thank you for your feedback Vicki! We really appreciate it! Have a good day!

Riley, I am so sorry to see that our property failed to provide you with the experience you deserved. I will be speaking with the housekeepers (they are new) to make sure the understand the expectations and standards of cleaning that we have. Please know that what you encountered is not the norm for us here, and I will nip this issue as quickly as possible. Thank you for your feedback. Please have a good day!

Thank you for your feedback. I apologize that our hotel did not meet your expectations. I am concerned about your bed bug complaint. We have a pest control company that comes to treat our hotel for many different pests as a preventative measure. We get spiders, and sometimes an occasional mouse in the building, but bed bugs have not been an issue for us. We check rooms regularly for them. We will double check the room you stayed in to make sure there is not a problem and take necessary steps to mitigate any issues we find. Have a great day!

Hi Alexis! Thanks so much for rating and reviewing our hotel! I am glad your stay went well. Please come see us again sometime! Have a great day.

Dear Maria,I am sorry to see such a low rating from one of our valued guests. I deeply apologize that we did not meet your needs or expectations while you were here. We would love to know more details about your stay so that we can implement changes and improve if you would care to share that with us!Have a great day

Hey Julie, thanks for letting us know about your window! I will be sure to have our maintenance person check that out and get it fixed. Thank you for recognizing our housekeepers! They do a wonderful job of cleaning the rooms between each guest, and they are always happy to keep things tidy for longer stays. Thanks again for letting us know about your stay. Have a great day!!!

Thank you for rating our hotel Tyler! It looks like your stay was ok, but we want to make it better than just ok. If you have any insights that you think would help us, we would love to hear them! Thanks again for your rating! Have a great day!!!

Hi Catherine!!! Thanks so much for giving us 5 out of 5! It really means a lot to us. We really can't argue about our location, it really is good, and we have breathtaking views of the tallest mountains in Colorado! We are so lucky to be here, and lucky that we get to serve guests like yourself! Have a great day!

Wow! 5 out of 5! Thank you so much! I am so glad you enjoyed your stay with us, we hope you come see us again in the future!

Thank you for your rating Yomalie! It looks like we did an ok job of meeting your needs while you were here, but we want to do better than just ok, so we will work harder on putting our best foot forward for our guests in the future. Thank you for staying with us! Have a great day!

Hi Katrina. Thank you for rating our hotel. It looks like we clearly missed the mark for providing you with a stay you deserved to have. I am deeply sorry we did not meet your needs or expectations. I will share your rating with the rest of the staff and collectively we will strive to do better.

Hello there Faith!!! Thank you so much for giving us a 5/5. I am delighted because that means we were able to meet your expectations while you were staying with us. If you ever have any suggestions for us, we are ready and willing to listen! Have a great day!

Dear Anthony,Thank you for leaving us your feedback. I am sorry to see that you did not like our free continental breakfast offerings. You are correct, we did not have orange juice. Unfortunately, we ran out, but expect to receive our stock soon. Otherwise, our breakfast goes above brand standards for Rodeway Inn hotels. We are not required to serve bagels, so we don't have them, but we do have fresh bread for toast. We are not required to serve fresh fruit, and it can be difficult to get it here in Leadville in the winter, so we do not provide that either. We do provide an assortment of other items for our guests that we feel is sufficient while keeping costs low so that we can remain budget friendly. Thanks again for your feedback. Please, have a great day!

Thank you so much Anthony for giving us a 4 out of 5. It looks like overall we did ok, but we want to do better than just ok. I will share your rating with the rest of my staff and we will talk about ways we can improve our guest experience! Thanks for leaving your rating!

Thank you for sharing your thoughts on our hotel. We deeply apologize that things were not up to par during your stay. We are working continuously to get our guest wifi back up and running, but we are at the mercy of service technicians right now. If we had known during your stay that you needed shampoo or body soap we would have been more than happy to provide that for you. Our housekeepers usually restock those things for our guest on a daily basis unless they have left a SNOOZE ON/ DO NOT DISTURB sign on the door. I will speak with them and make sure they are still checking those items in occupied rooms. Our breakfast is very basic, but it does go beyond brand standards for Rodeway Inn hotels. We are pleased to be able to provide a small variety of items free of charge to all our guests!Have a great day!!!

Dear Andrew,I am so sorry to hear about the lights disturbing your rest. I will talk with the owner and our maintenance person to see if they can be adjusted up even just a little to help with the light bleeding into the rooms. Thank you for letting us know about that!!!Our wifi should be up and running for our guests in the next day or 2. I apologize that it was not functioning during your stay, but rest assured we are trying to correct the situation as quickly as possible. Thanks for staying with us and sharing your feedback. We hope you give us another chance to make a better impression in the future!

Thank you for staying with us! We are so pleased you enjoyed your stay and we were able to get you taken care of quickly when the power strip tripped. We hope to see you again soon!

Thank you for staying with us and taking the time to share your experience. We are tickled you enjoyed your stay and our staff made you feel welcome! We are an older hotel, but we are making updates as time and vacancy allow and hope to have the hotel feeling more modern and welcoming in the future! We look forward to seeing you on your next ski trip! (and hey, our summers are pretty amazing too!!)

Thank you for staying with us and taking the time to share your feedback! We are pleased our staff made you feel welcome and the room was cleaned to your satisfaction! We strive to provide the best customer service possible. We are sorry for the less than stellar aspects of your stay. I will have our maintenance check the heater in the room you stayed in, it should not have been loud like that. I'm sorry it kept you up! We keep staff on site 24/7 to address any needs, and we are always happy to grab an extra blanket if needed. During busy times, and especially in the winter with the snow and ice melt/salt, it is hard to keep the common area floors spotless. We do our best to keep up on them though with a minimum of 3x day cleanings, and when extra muddy, even more often. It can sometimes feel like mowing the lawn during a tornado, but we keep on trying in hopes to minimize the mess. We hope to see you and your family again in the future!

Dear William,We apologize that your stay with us was not a good one. There are so many issues we are able to correct immediately if we are made aware of them. I apologize that we did not make that clear to you during your stay.We are in fact working on the hotel! At this time we are working on things that may not always be obvious to guests. But we are so excited for the projects we have in the works and the end result of those projects!Thank you for your feedback. We will use it to do better for our future guests.

Thank you for staying with us and sharing your feedback! It looks like we did a pretty good job meeting your expectations for an affordable clean stay. You are absolutely correct that we are an older building, but with our new owners as of 2021, there have been several major changes and upgrades! Including a new roof, swapping out the old brass key door locks in favor of new electronic locks, and removing the old baseboard heaters and installing all new, self-contained heat/AC units. We do hope to continue to refresh the hotel as time allows. We are sorry our breakfast offerings were less than you had hoped for. We strive to provide the best balance of amenities while remaining one of the more affordable lodging options in the area. As an economy brand hotel, our Rodeway Inn goes above brand standards for our breakfast offerings. Providing a more robust breakfast would require extensive remodeling to adhere to commercial kitchen guidelines, thus greatly increasing our room rate cost, something that does not currently make sense with our goal to remain an affordable stay. We strive to not only meet, but exceed the expectations of all our guests, which is why we are happy to provide recommendations for local breakfast places to give our guests who seek a more complete breakfast additional options, while supporting our amazing small businesses in town! We hope you visit us again when you are in need of a clean, comfortable stay with the basics.

Thank you for staying with us and taking a moment to share your feedback! We are so pleased you enjoyed your stay and it met all your travel needs! We hope to see you on your next visit to Leadville!

Thank you for staying with us and providing your feedback score. It looks like we were able to meet your expectations, but we'd like to exceed them on your next visit, please feel free to let us know what we can do to reach that goal!

Thank you for staying with us and sharing your feedback! We are so pleased you enjoyed your stay and look forward to seeing you on your next ski trip!!

Thank you for staying with us and rating us a 10/10! We are happy dancing around the office! We hope to see you again on your next trip to Leadville!

Thank you Jose for your candid review of our hotel! I am glad the staff was so helpful during your stay. We did check your toilet and discovered it needs a new flap, and while that doesn't help you now, we will have that problem addressed tomorrow morning. This is an older hotel, and the walls are thin, but I do apologize that the noise was an issue for you. The next time you stay with us and there is excessive noise at night, please let us know at the front desk because we do have quiet hours and we are happy to speak to other guests who are in violation of those times. I will also speak to the nigh desk agents and make sure they are checking the floors regularly for excessive noise. Thank you so much for staying with us, and thanks again for your feedback. We hope you come see us again in the future!!!

Dear Edward,Thank you for giving us your feedback. I am sad to see that you did not have a great stay while you were here. Sleep is so important, and the whole reason you booked with us. We would have loved to know about your room being cold while you were here. There are many issues that can be fixed relatively quickly and easily, including checking the heating unit and getting different or more linens for the bed. I apologize again that your stay was lacking in the necessities. If you would like to talk about this further we would love to hear from you!

Hi Rand! Thank you for rating our hotel. It looks like overall you had an ok stay, but we would love to make your time with us better than just ok. Is there anything in particular that you think we should improve upon? We take guest feedback very seriously and we are always open ti suggestions!Thanks again for rating our hotel. We hope you have a wonderful day!

Thank you so much Samantha for your wonderful review of our hotel! I am so glad to see everything was good for you while you stayed with us! Please come see us again the next time you find yourself in Leadville! Have a great day!

wow!!! 10 out of 10!!! Thank you so much for giving us such a high rating! I am glad to see that we met your needs while you were here! Thank you again for rating our hotel! Have a great day!

Dear Hua,Thank you for taking the time to rate our hotel! We appreciate you!

Dear Alexander,Thanks for rating our hotel! We would love to have the opportunity to serve you again! Have a great day!!!

Hi Katelyn, First let me say thank you for leaving your review! We appreciate it.Next, I would like to apologize that it took a long time for you to get checked in. I am not sure what happened or where the breakdown was, but I will speak with the desk agent that checked you in and offer some retraining if necessary. I would like to ask if there was anything specific you would like to have seen during breakfast. We are always open to suggestions! Let us know!Thanks again for staying with us, we hope you have a great day!

Hi Austin. I have checked the vending machines and there is nothing expired. I will check with the housekeepers to see what happened with to room you stayed in, since that is not typical of our room conditions. Our housekeepers do a phenomenal job of cleaning between guests. I will also make sure to replace the door batteries for the room you stayed in. We change batteries as needed, not on a rotation.I am sorry you were so disappointed with your stay. Thank you for your review, we will do better for future guests.

5 out of 5 Travis?!!! Wow, thank you so much! I am super excited that our team met your needs while you were here. It was an honor to serve you, and we hope you come see us again sometime!

A 5/5?!?!?! THANK YOU! It was awesome having you stay with us and we look forward to the next time!

Thank you for your rating Joni. It looks like you had an average experience wile staying here, but we want to do better than just average, so we will discuss ways we can improve for our guests!