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Reviews of Hotel Oceania Paris Roissy CDG

4 out of 5
Hotel Oceania Paris Roissy CDG
34-36 rue de Paris, Le Mesnil-Amelot, Seine-et-Marne

Reviews

8.2

Very good

Rating 10 - Excellent. 441 out of 1000 reviews" "
Rating 8 - Good. 330 out of 1000 reviews" "
Rating 6 - Okay. 98 out of 1000 reviews" "
Rating 4 - Poor. 72 out of 1000 reviews" "
Rating 2 - Terrible. 59 out of 1000 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Camilia on 3 May 2024
Cher Samuel,Un grand merci pour cette note !Au plaisir de vous revoir !Bien cordialement,Camilia

8/10 Good

Matthew, TORONTO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Camilia on 3 May 2024
Cher Matthew,Un grand merci pour cette belle note !Au plaisir de vous revoir,Bien cordialement,Camilia

4/10 Poor

Irma, Calgary

Liked: Staff & service
It is a place you can sleep or swim if you want to
Stayed 1 night in Apr 2024
Response from Camilia on 15 Apr 2024
Dear Irma,Thank you for your feedback.Don't hesitate to share more details with us about your stay.Best regards,Camilia

10/10 Excellent

Madison

Stayed 2 nights in Mar 2024
Response from Camilia on 3 May 2024
Chère Madison,Un grand merci pour cette belle note !Au plaisir de vous revoir,Bien cordialement,Camilia

10/10 Excellent

Paolo

Stayed 1 night in Mar 2024
Response from Elodie on 10 Apr 2024
Bonjour,Nous vous remercions pour votre très belle note.Au plaisir de vous revoir bientôtCordialement

10/10 Excellent

Daphney, Stoughton

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Feb 2024
Response from Fayçal on 27 Feb 2024
Chère Daphney,Toute l'équipe de l'hôtel Oceania Roissy CDG vous remercie pour votre retour d'expérience.Votre satisfaction est notre priorité absolue, votre retour positif nous encourage à continuer à fournir un service de qualité pour nos clients.Nous espérons avoir le plaisir de vous accueillir à nouveau dans notre hôtel.Bien cordialement,Fayçal

10/10 Excellent

ADEOLA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome experience!
It was a pleasurable experience for me. The room is beautiful and the WiFi works perfectly. The pool is took the cake for me! I loved every bit of my time there and to top it off the staff were amazing and helpful. The only shortfall for me is the meal. I never liked it as it wasn’t anything special. Others may like it but I didn’t. I’ll definitely be staying there again should I find myself in Paris😄
Stayed 5 nights in Feb 2024
Response from Tania on 23 Feb 2024
Dear Guest; We are grateful to you for taking the time to share your experience at Hotel Oceania. We were delighted to welcome you to our establishment. We look forward to welcoming you back...

2/10 Terrible

Ka'ran

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
ALL AMERICANS!!! DO NOT GO HERE!!! I understand the 100 euro fee to check in to the room. That’s normal at any hotel to make a deposit. HOWEVERR!!! They charged me 16 euros TO LEAVE THE HOTEL!!! I was there for ONE NIGHT!! 16 euros isn’t a lot of money but it’s the principal of it all. As well, I was told it was called a “city tax” which okay is fine. However 16 euros for one night seems odd. Just don’t go here it’s not even that good of a hotel. It just has a nice lobby the roooms are pretty bad .
Stayed 1 night in Jan 2024
Response from Camilia on 1 Feb 2024
Dear Guest,First of all, thank you for taking the time to share your feedback with us.For your information, this is a new law concerning a new city tax increasing to 8.13 per person per night (Art. L. 2531-18. - An additional tax of 200% to the tax is established residence tax or the flat-rate tourist tax collected in the Île-de-France region by the municipalities mentioned in article L. 2333-26 as well as by the public intermunicipal cooperation establishments mentioned in 1 to 3 of I of article L. 5211-21"This tax is therefore valid for many other establishments and is beyond our control.We hope to have the pleasure of seeing you again among us.Best regards,Camilia

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really pleased with the family room size and set up. Food was pretty good and drinks good at the bar.
Stayed 1 night in Dec 2023
Response from Camilia on 8 Jan 2024
Dear Guest,We would like to thank you for taking the time to share your feedback with us.We are delighted to read that you had a great stay with us !We hope to have the pleasure of welcoming you very soon.Best regards,Camilia

2/10 Terrible

Justice

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The inside of it look pleasing but the room was disgusting no rags , phone didnt work no heat it was terrible they don’t compensate you at all either it was bad
Stayed 3 nights in Dec 2023
Response from Camilia on 14 Dec 2023
Chère Justine,Merci d'avoir pris le temps de nous partager votre retour d'expérience.Nous sommes navrés de lire que votre séjour ne s'est pas déroulé comme prévu.Nous allons investiguer.En espérant vous revoir parmi nous pour un séjour 100% réussi.Bien cordialement,Camilia

4/10 Poor

Isabelle

Disliked: Staff & service
Bad services
Stayed 1 night in Nov 2023
Response from Camilia on 24 Nov 2023
Dear Isabelle,Thank you for your feedback.Can you please let us more details about your stay ?Best regards,Camilia

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Paris
A huge lack of English in a tourist area made communication very difficult. And who charges 9 Euro for a shot and then charges for the mixer as well. We had a drink that one night and switched to beer because of the ridiculous costs. the beds were great. The pool is warm and welcoming. Best one I've stayed in in Europe.
Stayed 1 night in Nov 2023
Response from Camilia on 16 Nov 2023
Dear Guest,Thank you for your feedback.We are delighted to read that you appreciated our pool.We hope to have the pleasure of welcoming you very soon.Best regards,Camilia

8/10 Good

Gerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific warm pool which we did not use. Very quiet location only a 10 minute bus #701 ride from CDG.
Stayed 1 night in Nov 2023
Response from Camilia on 10 Nov 2023
Dear Gerry,Thank you for your feedback !We look forward to see you again.Best regards,Camilia

10/10 Excellent

Edward

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
I really enjoyed the pool/spa and look of the place. Good staff as well.
Stayed 2 nights in Oct 2023
Response from Valérie - 1ère de Réception on 31 Oct 2023
Dear Edward,We thank you for your kind comments and the quotation.We feel really happy to read your entire satisfaction.Looking forward to welcoming you in the future, you are Welcome.Best regards

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Solo in Paris.
Very nice hotel , comfortable bed and pillow , beautiful Bathroom. The phone was not working ,so missed husband call. Nespresso machine water container was filthy with lime. Apart from that , stay was good.
Stayed 1 night in Oct 2023
Response from Camilia on 10 Nov 2023
Dear Guest,Thank you for your feedback.We are delighted to read that you enjoyed our stay.We look forward to seeing you again,Best regards,Camilia

10/10 Excellent

heather

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful. Rooms nice and clean. It had 3 BBC channels on tv
Stayed 1 night in Oct 2023
Response from Camilia on 20 Oct 2023
Dear Guiest,We would like to thank you for your feedback !We hope to have the pleasure of welcoming you very soon.Best regards,Camilia

8/10 Good

Edna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Camilia on 20 Oct 2023
Dear Guiest,We would like to thank you for your feedback !We hope to have the pleasure of welcoming you very soon.Best regards,Camilia

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very nice hotel!! Might not be in the greatest location, but it is close to the airport in Paris. Nice pool and very nice rooms.
Stayed 2 nights in Oct 2023
Response from Camilia on 13 Oct 2023
Dear Patrick,Thank you for your feedback !We are delighted to read that you had a great stay with us.We hope to have the pleasure of welcoming you very soon.Best regards,Camilia

8/10 Good

Hydouk

Stayed 1 night in Oct 2023
Response from Valérie - 1ère de Réception on 31 Oct 2023
Thank you very much Hydouk ! Best regards

10/10 Excellent

Tatiana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Camilia on 28 Sept 2023
Chère Tatiana,Un grand merci pour cette excellente note !Au plaisir de vous revoir très bientôt.Bien cordialement,Camilia

10/10 Excellent

Juan

Travelled with partner
Liked: Amenities, property conditions & facilities
Hot tub was excellent.
Stayed 2 nights in Sep 2023
Response from Camilia on 14 Sept 2023
Dear Guest,A lot of thanks for your feedback !We hope to have the pleasure of welcoming you very soon.Best regards,Camilia

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic spa and pool. Perfect after or before any journey
Stayed 1 night in Aug 2023
Response from Valérie 1ère Réception on 4 Sept 2023
Dear Lori,All the Oceania Team thank you for your kind comment.We are happy to read your entire satisfaction.Looking forward to welcoming you in the future, you are welcome.Best regards

10/10 Excellent

Briana

Stayed 1 night in Aug 2023
Response from Camilia on 30 Aug 2023
Chère Briana,Merci pour cette excellente note.Au plaisir de vous revoir,Bien cordialement,Camilia

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, room comfort
Not up to standards
The buikding needed help and parking lot was overcrowded
Stayed 1 night in Aug 2023
Response from Camilia on 30 Aug 2023
Dear Daniel,Thank you for your feedback.We have taken note of your remarks.We hope to have the pleasure to see you again.Best regards,Camilia

8/10 Good

joshua

Travelled with family
Liked: Cleanliness
We got in late, reception wasn’t very helpful. Wanted to charge us 45 euro for a taxi ride that cost us 18 euro.
Stayed 1 night in Aug 2023
Response from Valérie 1ère Réception on 23 Aug 2023
Dear Joshua,We thank you for your reservation and for having taking the time to share your experience. We regret that our Services did not meet your expectations. Ride fairs can vary depending the kind of taxi you book.Best regards

4/10 Poor

Brian-Patrick

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Last Night in Paris
The hotel was nice, but there was no appreciable air conditioning. I turned it on and set the temperature and fan and there was such a small trickle of cold coming out of the duct it really did nothing. We actually ended up opening our windows and listened to the planes instead. Brian
Stayed 1 night in Aug 2023
Response from Valérie 1ère Réception on 23 Aug 2023
Dear Brian Patrick,We thank you for having taking time to share your comments. We regret for the air conditionning and we remind that our Reception is open 24/24 to fix all the issues you could meet.Best regards

6/10 Okay

chloe leigh

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Aug 2023
Response from Valérie 1ère Réception on 23 Aug 2023
Dear Chloe,Thank you for having chosen our Hotel and for having taking the time to share your quotation.Best regards

6/10 Okay

Arash

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
i would not stay there again it was dirty and not well maintained.
Stayed 1 night in Aug 2023

10/10 Excellent

Marie-Josee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great location from Charles de Gaule airport. Fast checkin.
Stayed 1 night in Aug 2023
Response from Camilia on 11 Aug 2023
Dear Marie-Josee,A lot of thanks for your feedback !We are delighted to read that you had a great time with us !We hope to have the pleasure of welcoming you again !Best regards,Camilia

8/10 Good

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Camilia on 3 Aug 2023
Cher Hôte,Nous vous remercions d'avoir pris le temps de nous partager votre avis suite à votre récente venue.Au plaisir de vous revoir,Bien cordialement,Camilia

2/10 Terrible

Kianoush

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1st stay on July 5th was the worst! We didn’t get the promised 2 queen beds. Room was small, the lobby was old and dirty. I’d give this hotel a negative 1 if I could. Expedia should not b advertising this hotel more than1 ranking!!
Stayed 1 night in Jul 2023
Response from Camilia on 3 Aug 2023
Dear Guest,We are sorry to read that your stay didn't meet your expectations.Please note that we have different size of rooms.Best regards,Camilia

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Valérie on 20 Jul 2023
Bonjour Rebecca,Nous prenons note de votre note 2/10, et vous invitons à nous donner plus de détails expliquant votre insatisfaction.Cordialement,

10/10 Excellent

Francisco V, Jarrell

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay, the only thing I didn’t like was that we had to pay for parking.
Stayed 5 nights in Jul 2023
Response from Valérie on 20 Jul 2023
Dear FranciscoWe thank you for your quotation, we are happy to read your satisfaction. We note your comment about the parking but due to the proximity of the airport, all the hotels' parking are chargeable.The Oceania Team wish you a nice SummerBest regards

10/10 Excellent

Lily, Bellevue

Travelled with family
Liked: Cleanliness, staff & service
This hotel is very close to the airport. There is a free shuttle from the airport but it costs per person to get to the airport. We had a bed and pullout couch for the kids. It turned out to be 2 separate rooms in one larger unit. This was nice.
Stayed 1 night in Jul 2023
Response from Valérie on 20 Jul 2023
Dear LilyWe thank you for your kind comment, we are so happy to read your entire satisfaction.Looking forward to welcoming you in the future, you are welcome.We wish you a nice SummerBest regards

10/10 Excellent

Miriam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel and overnight stay to connect flights… swimming pool was great, room service quick tasty and well priced, quiet modern room with a very comfy bed and great staff. Would visit again.
Stayed 1 night in Jul 2023
Response from Valérie 1ère Réception on 14 Jul 2023
Dear MiriamThank you very much for your kind comments, we are so happy to read your entire satisfaction. This is a pleasure for us. Looking forward to welcoming you in the future, whenever you want.Kind regards

8/10 Good

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
We only arrived at the hotel at 10:00 pm and then had to leave at 6:30 am the next morning. We did not get to try the pool unfortunately but it looked nice. The lobby was nice and inviting. The room was clean and had everything we needed.
Stayed 1 night in Jul 2023
Response from Valérie 1ère Réception on 14 Jul 2023
Dear Kristy,We thank you for your kind comment, this is a pleasure to read your satisfaction.We hope you will come back in the future to enjoy the swimming pool. You are Welcome.Kind regards

10/10 Excellent

kirsty

Liked: Cleanliness, staff & service, property conditions & facilities
This was a beautiful spot if you’re wanting to stay close to the airport. Breakfast was wonderful and has a pool and fitness facility.
Stayed 1 night in Jul 2023
Response from Valérie 1ère Réception on 14 Jul 2023
Dear Kirsty,The Oceania Team thank you for your kind comment. We are so happy when our customers are entirely satisfied. Looking forward to welcoming you in the future.Kind regards

6/10 Okay

Tim

Stayed 1 night in Jul 2023
Response from Camilia on 3 Aug 2023
Cher Tim,Nous vous remercions pour avoir pris le temps de nous laisser une note.N'hésitez pas à nous communiquer davantage de détails.Au plaisir de vous revoir.Bien cordialement,Camilia

8/10 Good

Henrik

Liked: Staff & service, property conditions & facilities
Airport noise
Stayed 2 nights in Jun 2023
Response from Valérie 1ère Réception on 14 Jul 2023
Dear HenrikWe thank you for your comment, it was a pleasure to welcome you.Kind regards

8/10 Good

Daniel

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice property and clean for a layover. Good for one night
Stayed 1 night in Jun 2023
Response from Valérie 1ère Réception on 14 Jul 2023
Dear Daniel,We thank you for your feedback, it was a pleasure to welcome you. Looking forward to welcome you in the future.Kind regards

10/10 Excellent

Kanagaratnam

Liked: Cleanliness, staff & service, property conditions & facilities
It was pleasure to stay.
Stayed 2 nights in Jun 2023
Response from Valérie 1ère Réception on 14 Jul 2023
Dear kanagaratnamWe thank you for your kind comment. It was a pleasure to welcome you.Looking forward to welcoming you in the future, whenever you want.Kind regards

2/10 Terrible

Daniel

One of the worst hotels I’ve stayed in.
Water temperature ranged from very hot to scalding. I reported it to front desk and he made an obviously bogus attempt to fix it, then told me he remotely adjusted the temperature. I tried it again and no change. It was almost impossible to shower. This in a $400/night room. Staff there have absolutely no regard for customers. Stay away.
Stayed 1 night in Jun 2023
Response from Valérie 1ère Réception on 14 Jul 2023
Dear Daniel,We are so sad to read your entire dissatisfaction. Believe us, we aim at giving satisfaction to all of your customers. We regret a this incident.Best regards

10/10 Excellent

Isik

Stayed 1 night in Jun 2023
Response from Valérie on 20 Jul 2023
Dear IsikWe thank you for your quotation.The Oceania Teams wish you a nice Summer.Regards

4/10 Poor

molly

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Camilia on 23 Jun 2023
Cher Hôte,Merci pour votre retour d'expérience.N'hésitez pas à nous communiquer plus de détails.Au plaisir de vous accueillir,Bien cordialement,Camilia

2/10 Terrible

Carolyn

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We arrived at CDG at 4 pm, but the shuttle to the hotel wasn't going to come until 6, so we had to take a cab. There was no food available--the concierge pointed me to a vending machine when I asked; the restaurant wasn't even open on a Friday night! No snacks at the bar. The shower had no soap or shampoo--only an empty bottle! The hotel advertised a refreshing pool and a hot tub, but it was all enclosed--stiflingly hot--and the pool, itself, _was_ the hot tub; it was too hot to swim in! This was an awful place!
Stayed 1 night in Jun 2023
Response from Camilia on 23 Jun 2023
Dear Carolyn,Thank you for your feedback.For your information, our restaurant is open for lunch, Monday to Friday from 12:00 p.m. to 2:00 p.m. and in the evening from Monday to Thursday from 7:00 p.m. to 10:00 p.m.We also offer room service available every day. However, if you wish to eat outside, the Nomad hotel, which is next to our establishment, offers a buffet every evening.We are sorry to read that you have noticed a problem in the room. Know that our teams are at your disposal and can help you in this type of situation.Concerning our swimming pool, it is open every day from 8 am to 9 pm.Nevertheless, we hope to welcome you again during a future stay.Best regards,Camilia

10/10 Excellent

Hélène

Stayed 1 night in Jun 2023
Response from Camilia on 23 Jun 2023
Chère Cliente,Toute l'équipe de l'hôtel Oceania Roissy CDG vous remercie pour cette excellente note !Au plaisir de vous revoir.Bien cordialement,Camilia

8/10 Good

Richard

Stayed 1 night in May 2023
Response from Camilia on 28 Jun 2023
Cher Richard,Un grand merci pour cette note !Au plaisir de vous accueillir dans notre hôtel.Bien cordialement,Camilia

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Camilia on 2 Jun 2023
Cher Hôte,Un grand merci pour avoir partagé cette note.Au plaisir de vous revoir,Bien cordialement,Camilia

8/10 Good

Joan

Travelled with partner
Liked: Cleanliness, staff & service
Staff was friendly and attentive and the room was nice. There were a few things that weren't working. We had to change rooms as the electrical connection in the room was loose and the elliptical in the gym didn't have any tension. Staff responded to our concerns and all was well.
Stayed 1 night in May 2023
Response from Camilia on 29 May 2023
Dear Joan,We would like to thank you for taking the time to share your feedback with us.We are delighted to read that you enjoyed our team.We have taken note of your comments and our teams will do what is necessary.Hoping to have the pleasure of welcoming you.Best regards,Camilia

4/10 Poor

Michel

Disliked: Cleanliness, staff & service, property conditions & facilities
Wow, he don’t look four star hotel and charge me for the parking
Stayed 7 nights in May 2023
Response from Camilia on 24 May 2023
Dear Michel,Thank you for your feedback.Our parking is actually paying, this is the case for many hotels in the area.Best regards,Camilia