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Santa Catalina, a Royal Hideaway Hotel 5*GL

Photo gallery for Santa Catalina, a Royal Hideaway Hotel 5*GL

Lobby
2 outdoor pools, pool umbrellas, pool loungers
Terrace/patio
Minibar, in-room safe, free WiFi, bed sheets
Minibar, in-room safe, free WiFi, bed sheets

Overview of Santa Catalina, a Royal Hideaway Hotel 5*GL

VIP Access

Santa Catalina, a Royal Hideaway Hotel 5*GL

5 out of 5

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Calle Leon Y Castillo, 227, Las Palmas de Gran Canaria, Gran Canaria, 35005

Explore the area

  • Popular LocationPueblo Canario Chapel4 min walk
  • Popular LocationRomano Park7 min walk
  • Popular LocationGran Canaria Marina18 min walk
  • AirportLas Palmas (LPA-Gran Canaria)21 min drive

Choose dates to view prices

About this area

Las Palmas de Gran Canaria

Located in Las Palmas de Gran Canaria, Santa Catalina, a Royal Hideaway Hotel 5*GL is in the city centre and near the beach. Calle Triana and Las Arenas Commercial Center are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Las Alcaravaneras Beach and San Telmo Park. Looking to enjoy an event or a match while in town? See what's going on at Gran Canaria Stadium. Guests appreciate the hotel's central and quiet location.

What's nearby

  • Pueblo Canario Chapel - 4 min walk
  • Romano Park - 7 min walk
  • Las Alcaravaneras Beach - 14 min walk
  • Plaza La Feria - 15 min walk
  • Gran Canaria Marina - 18 min walk

Restaurants

  • Camarote — 1 min walk
  • Poemas by Hermanos Padrón — 1 min walk
  • Allende - 5 min walk
  • Restaurante Bar Pantalan - 6 min walk
  • Xokolat Las Palmas - 7 min walk

Getting around

  • Las Palmas (LPA-Gran Canaria) - 21 min drive

About this property

Santa Catalina, a Royal Hideaway Hotel 5*GL

5-star luxury hotel near Las Alcaravaneras Beach
This hotel features 2 outdoor pools, a restaurant and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site. All 204 rooms feature thoughtful touches such as bathrobes and slippers, plus in-room free WiFi and flat-screen TVs with satellite channels. 24-hour room service, minibars and ceiling fans are among the other amenities available to guests.
Santa Catalina, a Royal Hideaway Hotel 5*GL offers 204 forms of accommodation with minibars and laptop-compatible safes. Flat-screen televisions come with satellite channels.

Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a health club and a sauna.

Children aged under 18 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision. Guests aged under 18 years old are not allowed in the swimming pool, health club or fitness facility.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials and body treatments.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 20 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends: EUR 25 for adults and EUR 12.5 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar/lounge
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • 2 outdoor pools
  • Sauna
  • Spa services

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Business services

  • Conference centre
  • Meeting rooms - 6

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Body treatments
  • Facials
  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas
  • Renovated entire property – October 2019
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Ceiling fan

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Guidebooks/recommendations
  • Laptop-compatible safe
  • Local maps
  • Phone
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 25 for adults and EUR 12.5 for children (approximately)
  • Self-parking fee: EUR 20 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Spa fee: EUR 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards and cash
On-site parties or group events are strictly prohibited
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Children under 18 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision
Guests under 18 years old are not allowed in the swimming pool, health club or fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Royal Hideaway Santa Catalina Hotel Las Palmas De Gran Canaria
Hotel Santa Catalina Las Palmas De Gran Canaria
Santa Catalina Hotel
Santa Catalina Las Palmas De Gran Canaria
Royal Hideaway Santa Catalina Las Palmas De Gran Canaria
Hotel Santa Catalina Barcelo Hotel Group
Santa Catalina Barcelo Group Las Palmas De Gran Canaria
Santa Catalina Barcelo Group
Santa Catalina Royal Hideaway Hotel Las Palmas de Gran Canaria
Santa Catalina Royal Hideaway Las Palmas de Gran Canaria
Santa Catalina a Royal Hideaway Hotel
Santa Catalina, a Royal Hideaway Hotel 5*GL Hotel

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 98 out of 131 reviews
5 - Excellent 75%
Rating 4 - Good. 25 out of 131 reviews
4 - Good 19%
Rating 3 - Okay. 4 out of 131 reviews
3 - Okay 3%
Rating 2 - Poor. 4 out of 131 reviews
2 - Poor 3%
Rating 1 - Terrible. 0 out of 131 reviews
1 - Terrible 0%

4.8/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.8/5

Property conditions & facilities

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service
This was our third visit to this hotel, but the first after the renovation. We didn't have a good start. The receptionist didn't know we are repeat guests, Didn't give any information about our Expedia Gold member's benefits. We checked in to a room which was given was catered to the handicapped guests, The bar member refuse to give us ice to take to the room. We raised our concern to the reception. The next day Jenaro Bollini come and spoke to us. He dealt with our situation in a professional manner. hence made our stay more memorable. His customer recovery ability was natural. We plan to visit the hotel again. it is by far the best 5star hotel we stayed in Las palmas. Yes, the start wasn't good, but the service recover was excellent.
Stayed 2 nights in Nov 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed a great stay at this hotel! Beautiful premises and nice service! Highly recommended!
Stayed 1 night in Aug 2021

5/5 Excellent

Stayed 7 nights in Aug 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poemas By Hermanos Padrón is a fantastic restaurant, an experience to remember
Stayed 9 nights in Jul 2021