5/5 Excellent
Luigi
30 Jul 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Stayed 1 night in Jul 2020
Overview of Santa Catalina, a Royal Hideaway Hotel 5*GL
Photo gallery
4.5/5 Wonderful
Guests rated this property 4.7/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Air conditioning
- Spa
- Restaurant
- Gym
Cleaning and safety practices
- Cleaned with disinfectant
- 48-hour vacancy between guest room stays
- Hand sanitiser provided
Explore the area
Nestor Museum4 min walk
Pueblo Canario Chapel4 min walk
Romano Park7 min walk
Las Palmas (LPA-Gran Canaria)26 min drive
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About this area
Las Palmas de Gran Canaria
Located in Las Palmas de Gran Canaria, Santa Catalina, a Royal Hideaway Hotel 5*GL is in the city centre and near the beach. Calle Triana and Las Arenas Commercial Center are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Las Alcaravaneras Beach and San Telmo Park. Looking to enjoy an event or a match while in town? See what's going on at Gran Canaria Stadium. Guests appreciate the hotel's central and quiet location.
View in a map
What's nearby
- Nestor Museum - 4 min walk
- Pueblo Canario Chapel - 4 min walk
- Romano Park - 7 min walk
- Las Alcaravaneras Beach - 14 min walk
- Plaza La Feria - 15 min walk
Getting around
- Las Palmas (LPA-Gran Canaria) - 26 min drive
Restaurants
- Camarote — 1 min walk
- Poemas by Hermanos Padrón — 1 min walk
- Pizzería Calabria - 6 min walk
- Allende Muelle - 6 min walk
- Restaurante Bar Pantalan - 6 min walk
About this property
Awards and affiliations
The property is a member of Preferred Hotels & Resorts.
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows regional sanitisation guidelines of Measures to reduce infection (Spain)
Social distancing
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and public transport
- Self parking on site (EUR 20 per day)
- Limited on-site parking
- On-site parking is wheelchair accessible
- Height restrictions apply for on-site parking
Food and drink
- Buffet breakfast available for a fee 7:00 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends: EUR 25 for adults and EUR 12.5 for children
- 2 restaurants
- 3 bars/lounges and 1 poolside bar
- 24-hour room service
Things to do
- 24-hour fitness centre
- 2 outdoor pools
- Spa services
Family friendly
- 2 outdoor pools
- Dry cleaning service
Conveniences
- ATM/banking services
- Banquet hall
- Lift
- Free newspapers in reception
- Reception hall
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Luggage storage
- Multilingual staff
- Porter
- Tour/ticket assistance
- Wedding services
Languages spoken
- English
- French
- German
- Italian
- Spanish
Business services
- 6 meeting rooms
- Conference centre
Outdoors
- Garden
- Pool sunloungers
- Pool umbrellas
- Terrace
Spa
- Body treatments
- Facials
- Massages
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom
- Bathroom emergency pull cord
- Grab bar near toilet
- In-room accessibility
- Low-height worktop and sink
- Raised toilet seat
- Roll-in shower
- Wheelchair-accessible parking
- Wheelchair accessible (may have limitations)
More
- Beach towels
- Designated smoking areas
- Renovated entire property – October 2019
- Romance packages available
Room amenities
Bedroom
- Climate control (air conditioning)
- Ceiling fan
- Linens
Bathroom
- Bathrobes
- Free toiletries
- Hairdryer
- Towels
- Toothbrush and toothpaste
Entertainment
- Flat-screen TV
- Satellite channels
Food and drink
- Minibar
More
- Guidebooks/recommendations
- Laptop-compatible safe
- Local maps
- Phone
- Slippers
Policies
Check-in
Check-in from 2:00 PM - 8:00 PM
Early check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before noon
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Kids stay free! One child 12 years old or younger stays free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Payment types at the property
Important information
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Fee for buffet breakfast: EUR 25 for adults and EUR 12.5 for children (approximately)
- Self-parking fee: EUR 20 per day
- Early check-in is available for a fee (subject to availability, amount varies)
- Late check-out is available for a fee (subject to availability, amount varies)
- Spa fee: EUR 15 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards and cash
On-site parties or group events are strictly prohibited
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Children under 16 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision
Guests under 16 years old are not allowed in the swimming pool, health club or fitness facility
Property is also known as
Royal Hideaway Santa Catalina Hotel Las Palmas De Gran Canaria
Hotel Santa Catalina Las Palmas De Gran Canaria
Santa Catalina Hotel
Santa Catalina Las Palmas De Gran Canaria
Royal Hideaway Santa Catalina Las Palmas De Gran Canaria
Hotel Santa Catalina Barcelo Hotel Group
Santa Catalina Barcelo Group Las Palmas De Gran Canaria
Santa Catalina Barcelo Group
Santa Catalina Royal Hideaway Hotel Las Palmas de Gran Canaria
Santa Catalina Royal Hideaway Las Palmas de Gran Canaria
Santa Catalina a Royal Hideaway Hotel
Santa Catalina, a Royal Hideaway Hotel 5*GL Hotel
Frequently asked questions
4.5
Wonderful
4.7/5
Cleanliness
4.4/5
Staff & service
4.4/5
Amenities
4.7/5
Property conditions & facilities
5/5 Excellent
Dianne
23 Jul 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super hotel with beautiful gardens
Stayed 2 nights in Jul 2020
5/5 Excellent
Niall
19 Jul 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Stayed 7 nights in Jul 2020
4/5 Good
Seán
18 Jul 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2020
5/5 Excellent
SR
Travelled with family, Travelled with partner
20 Mar 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2020
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