Title: Occidental Las Canteras Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=10921991&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Occidental Las Canteras Recharge in style near the beach. Enjoy dinner at an ocean-view restaurant or work out in a state-of-the-art gym. ## Photo gallery for Occidental Las Canteras ![Rooftop terrace - Occidental Las Canteras (Las Palmas de Gran Canaria)](https://images.trvl-media.com/lodging/11000000/10930000/10922000/10921991/0d2f2965.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Daily buffet breakfast (EUR 13 per person) - Occidental Las Canteras (Las Palmas de Gran Canaria)](https://images.trvl-media.com/lodging/11000000/10930000/10922000/10921991/bb5c8e18.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property) - Occidental Las Canteras (Las Palmas de Gran Canaria)](https://images.trvl-media.com/lodging/11000000/10930000/10922000/10921991/20553b8c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium bedding, minibar, in-room safe, desk - Occidental Las Canteras (Las Palmas de Gran Canaria)](https://images.trvl-media.com/lodging/11000000/10930000/10922000/10921991/3f139739.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium bedding, minibar, in-room safe, desk - Occidental Las Canteras (Las Palmas de Gran Canaria)](https://images.trvl-media.com/lodging/11000000/10930000/10922000/10921991/4491bec6.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Las Canteras Beach, Occidental Las Canteras offers a stylish retreat with ocean views from its rooftop terrace and on-site restaurant, Rocktop Las Canteras. Stay active at the 24-hour gym or relax with dry cleaning/laundry services and multilingual staff support. ## Reviews 8.6 Excellent ## Popular amenities - Free Wi-Fi - Restaurant - Air-conditioning - Gym - Laundry room £94 includes taxes & fees 2 Mar - 3 Mar ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=10921991&PinnedHotelID=10921991&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=10921991&PinnedHotelID=10921991&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=10921991&PinnedHotelID=10921991&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=10921991&PinnedHotelID=10921991&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=10921991&PinnedHotelID=10921991&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=10921991&PinnedHotelID=10921991&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=10921991&PinnedHotelID=10921991&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=10921991&PinnedHotelID=10921991&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 4 of 4 rooms ### View all photos for Double Room ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/11000000/10930000/10922000/10921991/8363e15e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room 8.2 Very good 13 reviews ### Highlights Air conditioning Connecting rooms available Free cots/infant beds TV Pillow menu Renovated in 2023 Blackout curtains Premium bedding - 237 sq ft - Sleeps 2 - 1 King Bed OR 2 Single Beds ### View all photos for Junior Suite ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/11000000/10930000/10922000/10921991/bd5d2943.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite 9.0 Wonderful 6 reviews ### Highlights Balcony Air conditioning Connecting rooms available Free cots/infant beds TV Pillow menu Renovated in 2023 Blackout curtains - Partial ocean view - 377 sq ft - Sleeps 3 - 1 King Bed OR 2 Single Beds ### View all photos for Superior Room ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/11000000/10930000/10922000/10921991/4491bec6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room 8.8 Excellent 3 reviews ### Highlights Air conditioning Connecting rooms available Free cots/infant beds TV Pillow menu Renovated in 2023 Blackout curtains Premium bedding - City view - 237 sq ft - Sleeps 2 - 1 King Bed OR 2 Single Beds ### View all photos for Junior Suite (2 Adults 1 Child) ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/11000000/10930000/10922000/10921991/bd5d2943.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite (2 Adults 1 Child) ### Highlights Balcony Air conditioning Connecting rooms available Free cots/infant beds TV Pillow menu Renovated in 2023 Sofa bed - Partial ocean view - 377 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed OR 2 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLas-Palmas-De-Gran-Canaria-Hotels-Occidental-Las-Canteras.h10921991.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLas-Palmas-De-Gran-Canaria-Hotels-Occidental-Las-Canteras.h10921991.Hotel-Information) ## About the area Located in Las Palmas de Gran Canaria, Occidental Las Canteras is in the city centre and on the beach. El Muelle Shopping Center and Las Arenas Commercial Center are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Las Canteras Beach and Santa Catalina Park. Alfredo Kraus Auditorium and Port of Las Palmas are two other places to visit that come recommended. [Visit our Las Palmas de Gran Canaria travel guide](https://www.expedia.co.uk/Las-Palmas-De-Gran-Canaria.dx2117) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C28.14058%2C-15.43486&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=oSDuMbzzw0Wj4OzHeost7GMUW3c=) C/ Sargento Llagas, 24, (Playa de Las Canteras), Las Palmas de Gran Canaria, 35007 ### What's nearby - ![0_109285632](https://images.trvl-media.com/place/6067463/1b51ed65-e21f-4327-aaea-72d41316edcc.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Las Canteras Beach 2 min walk \- 0.1 miles - ![Gran Canaria](https://images.trvl-media.com/place/2117/a62b8cfa-ea3f-42cc-a523-ae8a9c62edb3.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Santa Catalina Park 3 min walk \- 0.2 miles - El Muelle Shopping Center 8 min walk \- 0.5 miles - Mesa y Lopez Avenue 8 min walk \- 0.5 miles - Plaza Espana 8 min walk \- 0.5 miles ### Getting around - Las Palmas (LPA-Gran Canaria) 33 min drive ### Restaurants - Starbucks 2 min walk - Pizzería Paparazzi 3 min walk - Casa Roja 2 min walk - Madre Del Amor Hermoso 2 min walk - Toma Pan Y Moja 2 min walk ## About this property ### Occidental Las Canteras Upscale hotel remodelled in 2023 and located near Las Canteras Beach Located close to Santa Catalina Park and El Muelle Shopping Center, Occidental Las Canteras provides a rooftop terrace, dry cleaning/laundry services and a 24-hour gym. The on-site local cuisine restaurant, Rocktop Las Canteras, features ocean views and al fresco dining. Stay connected with free in-room WiFi, and guests can find other amenities, such as a snack bar/deli. You'll also enjoy the following perks during your stay: - Buffet breakfast (surcharge), concierge services and a vending machine - A lift, a 24-hour front desk and multilingual staff - Luggage storage Room features All 79 rooms boast comforts, such as premium bedding and pillow menus, as well as perks, such as laptop-compatible safes and air conditioning. Extra conveniences in all rooms include: - Bathrooms with rainfall showers and hairdryers - TVs with digital channels - Wardrobes/cupboards, free infant beds and coffee/tea makers ## Similar properties ![Reception](https://images.trvl-media.com/lodging/32000000/31970000/31964500/31964454/96963b71.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Silken Saaj Las Palmas Las Palmas de Gran Canaria - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 8.4 Very good 328 reviews £84 includes taxes & fees 1 Mar - 2 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=31964454&PinnedHotelID=31964454&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open noon to 6:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/1000000/20000/18300/18262/f4645130.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### AC Hotel Gran Canaria by Marriott Las Palmas de Gran Canaria - Pool - Free Wi-Fi - Restaurant - Air-conditioning 8.2 Very good 1,003 reviews £106 includes taxes & fees 15 Feb - 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Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Food and drink - Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 13 for adults and EUR 11 for children - A restaurant - Snack bar/deli ### Restaurants on site - Rocktop Las Canteras ### Things to do - 24-hour gym ### Family friendly - In-room cot - Snack bar/deli ### Conveniences - 24-hour front desk - Luggage storage - Vending machine ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff ### Outdoors - On the beach - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Stair-free path to entrance - Tile flooring in public areas - Tile flooring in room - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible restaurant ### More - 1 building - 7 floors - Communal living room - Designated smoking areas - Renovated entire property - October 2023 ## Room amenities ### Bedroom - Blackout drapes - Free cot - Pillow menu - Premium bedding ### Bathroom - Hair dryer - Private bathroom - Rainfall showerhead - Shower - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - TV with digital channels ### Food and drink - Coffee/tea maker - Minibar ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 11:30 PM Early check-in subject to availability Early check-in is available for a fee Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately EUR 13 for adults and from EUR 11 for children - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ## Frequently asked questions ### Is Occidental Las Canteras pet-friendly? ### How much does it cost to stay at Occidental Las Canteras? ### How much is parking at Occidental Las Canteras? ### What time is check-in at Occidental Las Canteras? ### What time is check-out at Occidental Las Canteras? ### Where is Occidental Las Canteras located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Occidental Las Canteras Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.2 Cleanliness ### 8.6 Amenities ### 9.0 Staff & service ### 8.8 Property conditions & facilities 10 - Excellent 66 8 - Good 49 6 - Okay 14 4 - Poor 5 2 - Terrible 2 ## Reviews ### 10/10 Excellent #### Jax 22 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Great staff great spot ##### Jax Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Christopher 25 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff and facilities brilliant ##### Christopher Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Anthony 17 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Very friendly and helpful staff. Fran explained all at check in, and gave a few restaurant recommendations, along with bus links to go further afield. The Number 1 bus is a 20 minute ride to the'Old Town' from nearby (mere minutes by foot) Las Canteras beach. Thoroughly recommended. ##### Anthony Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Michael 8 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice stay Great location close to beach and bus station. Room I booked was very spacious with a balcony and nice sea views ##### Michael Stayed 1 night in May 2025 ### 8/10 Good #### Paul 20 Apr 2025 Liked: Cleanliness, staff & service, amenities The staff make this hotel. It’s is very convenient for the beach and harbour. ##### Paul Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Verified traveller 23 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort A beautiful hotel near the beach. Excellent staff. ##### Verified traveller Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Markus 9 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Tremendous Staff, nice rooms. VIVA España! ##### Markus Stayed 3 nights in Mar 2025 ### 8/10 Good #### Daniel 9 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities Good hotel near La Cantaras beach. The staff were excellent ##### Daniel Stayed 4 nights in Sep 2024 ### 10/10 Excellent #### Robert 14 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beds were very comfy. Shower is a bit different 😂😂 ##### Robert Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Eva 15 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Vacation Great hotel, brilliant location, amazing stay. Highly recommended. ##### Eva Stayed 3 nights in May 2024 ### 8/10 Good #### Graham 21 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very close to the beach. Our room had a very contemporary design but had a very small inward facing window. The rooftop bar had excellent views. ##### Graham Stayed 2 nights in Dec 2024 ### 8/10 Good #### Roderick 28 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good quality hotel Business trip, good comfortable hotel with a great location just next to the beach. I didn't have any view from my room as the small window was point towards other parts of the hotel but as it was business I was too busy to look at a view anyway. There was a rooftop bar which I was also too busy to get to ##### Roderick Stayed 6 nights in Mar 2025 ### 10/10 Excellent #### Angelika 27 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### We enjoyed our stay. We had a great time, the service was impeccable and the receptionists (Pablo, Paula, Didi) were welcoming and helpful. We got some good restaurants recommendations from them and the food was delicious. 100% recommend ##### Angelika Stayed 3 nights in Feb 2024 ### 8/10 Good #### Maria 6 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good enough Basic room, no view, but quite clean. The breakfast buffet has a large selection and the personnel is very friendly. The only thing I didn't like is that they don't have freshly made fruit juices, typical in Canary Islands. Just juice from the bottle. The position is central ##### Maria Stayed 6 nights in Jan 2025 ### 8/10 Good #### Aaron 21 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Rocky beginnings Amazing location a stones throw from the beach & city. As a new build there were a few teething problems, the hotel is not finished & I would strongly recommend the hotel informing guests of this pre booking as we encountered a few issues which if we simply had of known even if it was related to us on arrival by reception would have made it a much more pleasurable stay. Staff were amazing, friendly & helpful. I can see the hotel will be lovely once finished & would defo stay again. ##### Aaron Stayed 2 nights in Feb 2024 ### 6/10 Okay #### Paul 1 Aug 2024 Liked: Cleanliness, staff & service, room comfort #### Great location Made very welcome at reception when booking in after only booking the room a few hours earlier for an unexpected treat for an early birthday surprise All staff very attentive and very welcoming The roof terrace bar is very classy and very clean had a lovely view of the sunset in front of us Very Comfy bed and pillows adequate size room and without doubt a brilliant location for las canteras beach and the Santa catalina bus station The only reason we have marked down the hotel is because the air conditioning didn’t work ( set at 28.5 and unbearably hot in the night ) and there was no instructions of any kind to even attempt to override it , for woke reason our telephone also wasn’t working but as soon as we informed the front desk they kindly arranged a fan to be sent up immediately ![](https://a.travel-assets.com/ugc/hotel-reviews/3AB76E609DA424FC0B967EF681EB663B9BE3243E1722514647667.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Paul Stayed 1 night in Jul 2024 ### 4/10 Poor #### Suzie 19 May 2025 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities I stayed 8 nights at the Occidental Las Canteras in Las Palmas, Gran Canaria, and was quite disappointed overall. Several aspects did not meet the expectations of a four-star hotel. The handle on the sink kept falling off, and the shower flooded the bathroom floor every time we used it, requiring us to place towels on the floor constantly, which stayed damp throughout our stay. The room had no windows to the outside—only a window facing the elevator, meaning anyone walking by could see directly into our space. Not only was there no view, but there was also virtually no natural light, which made the room feel even more cramped and gloomy. The room itself was very small, and overall, I would rate this hotel closer to a 2.5 or 3-star level. That said, the staff were kind, helpful, and professional, and the breakfasts were very good. Their service was the highlight of the stay. ##### Suzie Stayed 8 nights in May 2025 ### 8/10 Good #### Jheniffer 21 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We recently spent 6 nights at Occidental Las Canteras and the Hotel did indeed meet our needs: Location is great. You are a few steps off the Beach Las Canteras which is a gorgeous yellow sand with a long promenade full of bars and restaurants. The Hotel, although sells their stay as a resort, has no swimming pool neither provides beach service such as towels nor umbrellas/chairs. You can buy towel and small cooler which was what we did while doing some Beach hoping around the island. We also had the chance to have a drink at their rooftop, with gorgeous view of the sea where we watch the sunset during our first night. The service is great, the staff is super attentive and helpful. The girls at the breakfast were super attentive☺️… the breakfast has everything you need and has a hot station where you can order your eggs etc…Few things to notice: NO PARKING ON SITE NOR STREET. We paid 60€ for the week at P. Thomas Miller which was literally 7min walking distance to the hotel. There is also no bell-boy nor someone who can help with the bags, guest are pexpected to do so themselves. We actually had an issue with our room the first day. The AC was not properly working we told the front desk, he did fixed the issue right away but then the AC unit starting leaking… they changed out rooms but no help what-so-ever was offered with the bags… Overalll Good stay and offers good quality of service with a decent price. ##### Jheniffer Stayed 6 nights in Sep 2024 ### 10/10 Excellent #### Osmany Rivero 1 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Perfect ##### Osmany Rivero Stayed 3 nights in May 2025 ### 10/10 Excellent #### Lorenzo 28 Jul 2025 . ##### Lorenzo Stayed 7 nights in Jul 2025 ### 10/10 Excellent #### Petra 21 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was great! ##### Petra Stayed 4 nights in Apr 2024 ### 10/10 Excellent #### Peter 26 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities Nice olace ##### Peter Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### Meme 1 Aug 2024 Nice ##### Meme Stayed 1 night in Apr 2024 ### 10/10 Excellent #### Elke 19 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities \- ##### Elke Stayed 2 nights in Apr 2025 ### 4/10 Poor #### Barbara 4 Apr 2024 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities This hotel was in a good area and was clean. Unfortunately the pool in the photos was non-existent, there was no air conditioning or fans - only a thermostat showing how hot the room was ( 29C most afternoons), the roof bar was noisy and once it closed you could hear all the furniture being dragged across the roof, the balcony door did not lock among other problems. The front desk was unfriendly. We had a tour based at the Isabella Hotel a few blocks away - their front desk was welcoming and very helpful. 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