Ratings based on 1,149 Verified Reviews

4.2 out of 5
89% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Jun-2017
Very helpful staff , great breakfast, any activities can be organised through the hotel for approximately the same price as individual companies without hassle, including the transportation for the hotel, Surly if you are planning on going to a relaxing holiday BERJAYA resort is the perfect home away.
2 out of 5
by A verified traveller

Overpriced for the facilities, smelly cutlery

Posted 05-Jun-2017
Pros: Location and proximity to the beach.
Cons: *ALL* Cutlery, glass and cups at the dining are was stinking, staff did not seem to care about it.
Location: The cable car is walking distance away.
Though the location is fantastic with rooms on a hill side and proximity to the beach, the property is old. Though the website claimed water activities, they were not in working condition and we had to head in to the common beach area for the water activities.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Jun-2017
Shuttle service was very efficient. Stayed at the rainforest chalet room and the room is clean and spacious. Facility was great and staff was very friendly.
4 out of 5
Recommended
for Everyone
by A verified traveller

Location good, beach great , pool lovely.

Posted 03-Jun-2017
Staff friendly,efficient and helpful. Rooms bit tired. Food good. Shuttle buses noisy and smelly diesel, prefer electric. Beach bar great, suggest more in evenings.
2 out of 5
by A verified traveller from melbourne, AUS

beautiful resort BUT....depending on the room

Posted 03-Jun-2017
Berjaya is a beautiful big resort- just amazing however you need to be careful which room you choose to stay in. we stayed in a rainforest chalet- it was small, uncomfortable, air conditioner was very loud- appeared to be malfunctioning and the housekeeping was terrible. towels werent replaced they were taken and put back up onto the racks from the floor. first night we checked in the bed was found to have someones hair all under the doona. very poor for a 5 star hotel. we asked to change rooms not thinking it will change anything but it did- service was 100% better- we stayed in a premium over water chalet. i guess with this resort the more u pay for the room the better service you receive
5 out of 5
Recommended
for Everyone
by A verified traveller from HK

Excellent resort

Posted 29-May-2017
Super nice staff, which is we mostly appreciate. Wherever we went, staff greet us politely with smile. The only one thing we concerned was, the shuttle bus, it took us around 15 minutes to wait for the shuttle to come pick up, even longer time if u stay at higher track.
4 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Nice hotel close to the beach.

Posted 27-May-2017
Spacious bungalow.Ask for one close or facing the sea..very good food, liked the bar on the beach and the Thaï restaurant. very good schuttle service. Could be replaced by electrical one even if it is steep!! Could improve informations about outdoor activities! (what to wear, what to take etc) we enjoyed kayaking in the mangrove, cycling in the rice fields..Matress to hard for bony body! we had a really good time! thank you
5 out of 5
Recommended
for Everyone
by A verified traveller

Fantastic hotel with great ocean view every mornin

Posted 24-May-2017
Pros: relentless great hotel staff services, hotel staff are very helpful and nice
Waking up to an ocean view every morning calms the most stressful nerves from work. Topping up with a dip in the Jacuzzi facing nothing but sea made me regret not signing up for another day. Food at both night market and Pantai Cenang was fantastic, especially the local Ikan Bakar Restaurant somewhere right at the beginning of the Cenang stretch. Water sports was exciting though a bit expensive. People here are pleasant and courteous everywhere you go.
5 out of 5
Recommended
for Couples
by A verified traveller

Posted 21-May-2017
awesome and wonderful. The room is great and nice. We booked for rain-forest but got the premium chalet during check in
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Beautiful resort, amazing location

Posted 21-May-2017
I can't fault the Berjaya - beautiful pool and beach. Great food in all their restaurants and our 1 bedroom challet in the rainforest was amazing. We will be coming back!