Don't expect service
Room not ready even when checking in an hour after check in time. Guest counter had no signs advising which side was for checking in or out which added to frustration (another guest I witnessed experienced the confusion and frustration when checking out). Room assigned stunk of cigarettes despite them knowing I have an infant. Parts of the floor were sticky, residual hairs everywhere, the sink was dirty, the curtains had stains, the baby cot had a dead bug in it (and filthy), it took them over three hours to move us to a cleaner room, which was remarkably much cleaner. Then same night, it took room service 1.5 hours to deliver some wine glasses and cork opener (only after 4 repeated chasers and an incredibly rude room service attendant on the other end who lost her temper at me, the guest). It was only on our last day at breakfast, that we experienced some service, where the supervisor noticed my wife fanning our child, then arranged for us to be moved to a table under a fan. The shuttle service was probably the only other thing that worked, at least it was regular and timely. But judging the reaction from some other guests, I suspect they may not share this sentiment. I suspect this is also a corporate culture theme; despite having sent them an email articulating my displeasure same day, I have yet to receive a response from Berjaya Hotel group. The highlight however, was eating at the Pahn-Thai restaurant that is situated inside the resort along the jetty.