Ratings based on 1,040 Verified Reviews

4.2 out of 5
90% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller

Great location, but needs updating

Posted 23-Jan-2017
Pros: Great location, nice setup, friendly staff.
Cons: Furnishings were definitely dated and worn, even in the pricier (waterfront) cabin that we had
Location: Convenient to a number of local attractions, and quite close to airport.
This resort is composed of many small cabins which are located along the coast. The setting is lovely, with a nice stretch of beach, pool complex, etc. The resort is also close to a number of local attractions.
4out of 5
Recommended
for Everyone
by A verified traveller from herts

Fabulous location, tired accommodation.

Posted 08-Jan-2017
Pros: Location.
Cons: Service at all restaurants.
Location: Location is amazing and the 99 islands nearby make this a stunning setting. Jetski Safari, Sunset Cruise and Waterfalls a must.
Location is amazing and Langkawi offers a lot to do, so we loved our trip and had a great laugh. The food is actually quite good once you get used to where best to eat and what to order. The Beach Restaurant and Pahn Thai were both impressive locations and we enjoyed both. We got used to slow and clumsy service pretty much all over the hotel as we accepted we were in a different part of the world - with that said the Chinese all round was pure comedy with pretty rubbish food and the worst service I think I have ever experienced in a 'restaurant'. Buffet was shambolic and lacking quality food and I was amazed the fruit was so poor all over the hotel. With all that said, the Spa and Watersports were excellent and most of the staff was lovely people who were clearly trying their best. I would return but the hotel was expensive for what it was. New Years' Eve was really well done but not sure about pre midnight band and music choice. Midnight onwards was great. Last point, the weather. I loved the variation but we had a lot of rain and a couple if big storms, so be prepared for tropical. Highly recommend Megawatersoorts' Jetski Safari, especially Pat.
5out of 5
Recommended
for Everyone
by A verified traveller from Karachi, Pakistan

Very good hotel

Posted 07-Jan-2017
Excellent location. Everything in langkawi is away so doesn't make a difference where you stay. Google maps get you every where. Hotel is excellent and is good value for money. Staff are highly trained and well mannered. Rooms are nice and comfy with good quality amenities. Breakfast is awesome. Beware of monkeys as they are around the room esp in morning and afternoon time but don't tease them and don't give them food to eat otherwise they will come near to you everyday. Hotel staff are extremely courteous to immediately help you out in such situations. Great place to stay.
4out of 5
Recommended
for Everyone
by A verified traveller

Update information

Posted 25-Dec-2016
Pros: Great veiws
Cons: In room information, internet access
Location: Long distance to many other island attractions, close to cable car.
Enjoyed the stay but the information in the room was not up to date, hence misleading. Room internet access very poor.
4out of 5
Recommended
for Everyone
by A verified traveller from クアラルンプール

水上シャレーを体験でき、リゾート気分を存分に味わえる

Posted 15-Dec-2016
Pros: 顧客の気持ちを察知したマレージャーがすばらしい
Cons: ホテルのカスタマーサービスは顧客からの不満をマネージャーに伝え、改善方法に持っていくべく。
Location: 海は砂が細かく白く、プライベートビーチはとてもいい
予約時は水上シャレーのSeaViewを希望、しかし、自分たちの水上シャレーの前に他のシャレーが建っていて海の景色がブロックされ決してオーシャンビューとは言えない。ホテルのカスタマーサービスに不満を言っても今日は満室だからと・・・しかし、前に建っているシャレーは人が泊まっているようには見えない。どうやら値段が違うらしい、エクスペディアで予約時にSeaViewとすると、当然、オーシャンフロントを期待する。誰も前に建っているコテージを予想しないし、コテージとコテージの間のちょっとした海など想像しない。最初から一部オーシャンビューと書かれていれば諦めがつく。スカイプでエクスペディアに文句を言ってもすみません、と・・・あまりハッピーではない気分で1晩過ごした。しかし、翌日ホテルのマネージャーが私が書いたエクスペディアの感想を読んで、すぐに部屋を変更してくれた。水上シャレーではなかったが、小高い丘に建っていて窓からはオーシャンビューで気分良く過ごせた。
4out of 5
Recommended
for Everyone
by A verified traveller from Melaka Malaysia

Nice Hotel

Posted 09-Dec-2016
Friendly staffs. Breakfast is averaged. Nice, clean and comfortable room. The Thai food restaurant food is below average and expensive. But I like the surrounding. Very nice and relaxed. Overall I give a like.
4out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Nice hotel

Posted 07-Dec-2016
Walking distance to Oriental Village (has lots of shopping and food options) and Skycab. Good buffets ay Dayang Cafe for breakfast and dinner.
4out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Pleasant experience

Posted 01-Dec-2016
Pros: Location to SkyCab Cable Car is a plus
Location: SkyCab, SkyBridge Rainforest junge trekking
Enjoyed the location, beach and the rainforest trekking tour. The hotel rooms are slightly dated but well kept and the staff are friendly.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Nov-2016
I had a wonderful family stay for 4 days at Berjaya. Firstly, thanks to them for upgrading my booking to premier chalet on water. The rooms are spacious, clean and have a spectacular view of sea.
4out of 5
Recommended
for Families
by A verified traveller from Singapore

Excellent Hotel but A bit Old and need maintenance

Posted 28-Nov-2016
Pros: Swimming Pool and Restaurant. Rare wildlife around the resort which my son really love it.
Cons: Some maintenance and replacement of in room amenities.
Location: Walking distance Cable Car. Private beach with lots of sea sports.
We stay at family chalet which is a bit old. Air conditioning is water leaking. The bed is comfort but bed frame need to replace as generate sound when sit on it. The resort is huge. Nice swimming pool and beach with lots of activities. We have a dinner at Phan Thai restaurant which is fabulous. Lots of rare wildlife spotted in the resort.