Ratings based on 976 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

Great location and hotel .... disappointing staff

Posted 19-Jul-2016
Pros: Location, location, location.
Cons: Communication skills for the staff.
Location: We came for the beach experience and we got it. The hotel is located directly on the beach with a pool on the property to sweeten the deal.
This is an amazing hotel. I really loved the beach privacy afforded by the location of the hotel. As this is a bit further than the city center (about 15-20 min out), the beaches are not crowded and feel very much like a private beach. The rooms are clean and modern. The food is expensive but well made. I would highly recommend tasting the local cuisine if possible. If not for the staff, I would rate the hotel at 4.5 stars. Here are my issues with the staff. The room was not ready on time. Communication with guests is very poor. Getting information from staff is like pulling teeth. Even if they actually answer, we found the answer was not complete or incorrect entirely. We were informed that the buggy can take us and bring us back from the sky cab, but found out later (after paying for a taxi back), that the buggy can be taken only if we see one and want to hitch a ride. We rented a car, and asking for directions we were told general locations rather than explicit directions. Unfortunately, the list goes on. Even with this the pristine location and well kept grounds are worth a visit, just come prepared with plenty of patience and keep asking questions until you are sure you have all the information from the staff (validate it with a non-staff if possible).
3out of 5
by A verified traveller from Singapore

Quiet beach

Posted 06-Jul-2016
Location: Free shuttle bus to Oriental Village.
Overall, it was an ok stay. Staff were very friendly and responsive. However, based on the reviews, I had expected much more. Hotel is old but clean. Breakfast is nice but with limited variety.
5out of 5
by A verified traveller

Posted 05-Jul-2016
Satisfied with every facilities here, staff services. Feel like I would like to recommend here to others.
4out of 5
by A verified traveller

Posted 04-Jul-2016
Pros: I was happy when we stayed the resort.
Very satisfied and I'll recommend others ... quite and clean surroundings was the best.
3out of 5
by A verified traveller from singapore

Room is not at all comfortable.. Not worth

Posted 04-Jul-2016
Room not comfortable at all. Hotel staff not very friendly to customers. Virtually no care. Lizards monkeys are all around & you can't sit in your balcony. Very surprised how this hotel is running.
3out of 5
by A verified traveller from Singapore

Hotel with Exclusivity But Bad Customer Service

Posted 29-Jun-2016
Pros: Exclusivity
Cons: Customer service empathy and better coordination among staff
Location: Close proximity to the cable car leading to the sky bridge; skipped the Oriental Village (not worth the time)
Stayed in this resort over 10 years ago and it seems like the mgt has been upkeeping the infrastructure. You definitely need to rent a car if you are staying in this resort, as it's secluded but this also means exclusivity. Staff are well trained in checking in and out. There is limited customer service empathy among the reception staff. When we asked for available room to be upgraded (we are paying for it and are not asking for free upgrade), the staff just gave us the unit number and told us to look up the location on the map. When we couldn't find it, she didn't even bother to assist. Whilst another helpful reception staff (I believe its the supervisor) came to our assistance and she just disappeared from the counter. We were told that we can change the room as early as 9am the next day as the room we'd chosen is vacant. Little that we know that housekeeping was not informed to "check" the room. Thus, I have to wait for over 40mins to change the room when I called reception at 9.35am the next morning. Totally lack coordination. Having waited for 40 mins, we later found the TV is faulty and the air-con controller is not even of the same brand as the air-con unit. Will I stay at this resort? My answer is that I would like to explore other 5-star resort on the island.
5out of 5
by A verified traveller from New Delhi

Beautiful white sand beach

Posted 23-Jun-2016
Berhaya resort has its own beautiful beach and water sport activities. Overall ambience of the resort was amazing. Must have dinner in Pan Thai Restaurant.
5out of 5
by A verified traveller from Western Australia

Awesome rainforest meets ocean retreat!

Posted 13-Jun-2016
Loved staying at Berjaya Langkawi Resort! Stayed 4 nights (not enough). We had a rain forest chalet, was so lovely. We tried to walk alot and take in the beautiful scenery, but the shuttle service was very handy. Only time we had to wait was during checkout time 12pm, as everyone was probably calling for a shuttle. The staff were so friendly and even gave us free icecream at the restaurant. Pool was nice, room was clean and just right. Only thing the room needed was somewhere to dry/hang wet clothes. Since it rained a lot and ot course we went swimming at the end of the day we had no where to hang our wet/damp clothes. Thats the only thing i would suggest. Location is so close to the cable car, we walked and also near to 7 wells fall. Overall Berjaya was great and we would recommend anyone to stay there!!
4out of 5
by A verified traveller from Yong

Nice hotel near cable car and Oriental Village.

Posted 07-Jun-2016
The check in was not smooth as they did not provide adjoining room as requested and one of the room came with a double bed instead of separate twin bed. One of the safe in the room and air cond remote control is not working. Otherwise the room is clean and breakfast is good.
5out of 5
by A verified traveller from Beirut, Lebanon

Great Hotel!

Posted 11-May-2016
Berjaya has exceeded our expectations. It has lovely private chalets, great beach and amazing staff and hospitality. If you are a nature and animal lover you should go for berjaya. The only issue is the distant location from main island attractions (35 min to cenang, 40 min to kua) but you can always hire a car for a fairly cheap price. In conclusion: berjaya + car hire = the perfect vacation.