Ratings based on 986 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from SINGAPORE

Nice Hotel

Posted 24-Aug-2016
Pros: The Cleanliness, Friendly staff.
Cons: Nothing much; but if we really have to pick something. perhaps the duration while waiting for the shutter service.
Location: Drive around and take a stroll at the beautiful beach.
Awesome great service provided by the hotel staff. We feel so comfortable and enjoyed our stay at the Berjaya.
5out of 5
by A verified traveller

Great hotel, fantastic location

Posted 09-Aug-2016
Pros: Very clean and organized. Friendly staff. Superb location.
Location: Located in a quiet area, with a very nice beach area. Very close the cable car and sky bridge (just a few minutes walk).
Very clean and organized. Friendly staff. Superb location.
4out of 5
by A verified traveller from Pakistan

Huge Resort with a lot of amenities

Posted 28-Jul-2016
Pros: 1. Thai restaurant food 2. Parking space 3. Good Food options 4. Beach activities
Cons: 1. Welcome drink, fresh up towels should be provided 2. Cycling should be allowed in the Resort 3. Orientatiion tour on first day to be given
Location: A lot of attractions were available nearby
Children have ball at the beach and pool with all family members. Restaurant by the pool needs renovation although its food specially sea food was delectable. Thai restaurant was great experience with its location and food for both kids and adults. We celebrated my wife's birthday over there which was a lot of fun with good value food.
3out of 5
by A verified traveller

Great location and hotel .... disappointing staff

Posted 19-Jul-2016
Pros: Location, location, location.
Cons: Communication skills for the staff.
Location: We came for the beach experience and we got it. The hotel is located directly on the beach with a pool on the property to sweeten the deal.
This is an amazing hotel. I really loved the beach privacy afforded by the location of the hotel. As this is a bit further than the city center (about 15-20 min out), the beaches are not crowded and feel very much like a private beach. The rooms are clean and modern. The food is expensive but well made. I would highly recommend tasting the local cuisine if possible. If not for the staff, I would rate the hotel at 4.5 stars. Here are my issues with the staff. The room was not ready on time. Communication with guests is very poor. Getting information from staff is like pulling teeth. Even if they actually answer, we found the answer was not complete or incorrect entirely. We were informed that the buggy can take us and bring us back from the sky cab, but found out later (after paying for a taxi back), that the buggy can be taken only if we see one and want to hitch a ride. We rented a car, and asking for directions we were told general locations rather than explicit directions. Unfortunately, the list goes on. Even with this the pristine location and well kept grounds are worth a visit, just come prepared with plenty of patience and keep asking questions until you are sure you have all the information from the staff (validate it with a non-staff if possible).
3out of 5
by A verified traveller from Singapore

Quiet beach

Posted 06-Jul-2016
Location: Free shuttle bus to Oriental Village.
Overall, it was an ok stay. Staff were very friendly and responsive. However, based on the reviews, I had expected much more. Hotel is old but clean. Breakfast is nice but with limited variety.
5out of 5
by A verified traveller

Posted 05-Jul-2016
Satisfied with every facilities here, staff services. Feel like I would like to recommend here to others.
4out of 5
by A verified traveller

Posted 04-Jul-2016
Pros: I was happy when we stayed the resort.
Very satisfied and I'll recommend others ... quite and clean surroundings was the best.
3out of 5
by A verified traveller from singapore

Room is not at all comfortable.. Not worth

Posted 04-Jul-2016
Room not comfortable at all. Hotel staff not very friendly to customers. Virtually no care. Lizards monkeys are all around & you can't sit in your balcony. Very surprised how this hotel is running.
3out of 5
by A verified traveller from Singapore

Hotel with Exclusivity But Bad Customer Service

Posted 29-Jun-2016
Pros: Exclusivity
Cons: Customer service empathy and better coordination among staff
Location: Close proximity to the cable car leading to the sky bridge; skipped the Oriental Village (not worth the time)
Stayed in this resort over 10 years ago and it seems like the mgt has been upkeeping the infrastructure. You definitely need to rent a car if you are staying in this resort, as it's secluded but this also means exclusivity. Staff are well trained in checking in and out. There is limited customer service empathy among the reception staff. When we asked for available room to be upgraded (we are paying for it and are not asking for free upgrade), the staff just gave us the unit number and told us to look up the location on the map. When we couldn't find it, she didn't even bother to assist. Whilst another helpful reception staff (I believe its the supervisor) came to our assistance and she just disappeared from the counter. We were told that we can change the room as early as 9am the next day as the room we'd chosen is vacant. Little that we know that housekeeping was not informed to "check" the room. Thus, I have to wait for over 40mins to change the room when I called reception at 9.35am the next morning. Totally lack coordination. Having waited for 40 mins, we later found the TV is faulty and the air-con controller is not even of the same brand as the air-con unit. Will I stay at this resort? My answer is that I would like to explore other 5-star resort on the island.
5out of 5
by A verified traveller from New Delhi

Beautiful white sand beach

Posted 23-Jun-2016
Berhaya resort has its own beautiful beach and water sport activities. Overall ambience of the resort was amazing. Must have dinner in Pan Thai Restaurant.