Ratings based on 1,053 Verified Reviews

4.3 out of 5
90% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Atlanta, GA

Awesome hotel and staff

Posted 25-Feb-2017
Hotel staff was excellent! Upon arrival they delivered a fruit tray as well as extra towels and toiletries since we had 3 ppl. They were always prompt and on time. And very friendly and helpful. Amazing view from our Chalet on the water. Definitely recommend this resort. However, their wifi was alittle slow.
4out of 5
Recommended
for Everyone
by A verified traveller from Australia

Beautiful location.

Posted 21-Feb-2017
Setting and scenic points 10/10. Reception staff very helpful and shuttle service (needed due to distance of chalets/suites from main resort area) very good. But! Beach restaurant staff very vague, rude and once we stood there for 10 minutes and were not acknowledged. Right infront of the staff! Til i asked her if we should sit ourselves and then got told that the group had already placed orders and so it would be 1hr before we got served. What?! Nevermind. Food wasnt all that anyway. Cafe/ buffet staff and food was good. And we ended up there the whole time. Pools and pool bar-amazing. We got to see monkeys and lizards...we nice. Did some water sports... Apart from the beach restaurant...was good stay.
4out of 5
Recommended
for Everyone
by A verified traveller from Doha, Qatar

Like no where else but, needs different ideas.

Posted 16-Feb-2017
Pros: this place is more than wonderful, its an experience that you should try at least once in your life time.
Cons: 1- Internal transportation; is way beyond requirements. this needs immediate changes. 2- Private beach; need maintenance.
Location: mangrove boat trip. cable car. oriental village. are must see.
I stayed in Premier Suit on Water #1122. Feb 12th to Feb 14th 2017. Me and my wife we were celebrating 30 (something) years anniversary, this was a perfect place for us, and it was the best vacation ever. i do not think that Berjaya is suitable for a family with kids or teenagers, it is not what they should look for and enjoy. it is the perfect destination for mature or honey moon seekers. Calm, decent, relaxing and comfortable. these four words are enough to describe it. Now for the worst part, there is two extremely bad things: 1- internal transportation. due to the fact it is a HUGE village, they use a TUK-TUK for transporting guests to-from chalet-lobby. it is the worst thing i've ever seen. not only they provide very few numbers of TUK-TUK but, they are in a very bad condition. it is not acceptable. they should bring more suitable transportation with adequate numbers. 2- what they call 'Private Beach', you can not swim there. Rocks (small/medium) are allover the place. and due to the muddy water, definitely you will not see and will hurt your foot/leg/toe. they should clean this 'Beach' to allow guests to use it in a proper way.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Feb-2017
部屋は広くて清潔、スタッフも、みなさん感じが良くて快適でした。 プライベートビーチも、あまり綺麗ではないと聞いていましたが、充分キレイだったと思います。時期にもよるのかな。またぜひ行って見たいです。
5out of 5
Recommended
for Everyone
by A verified traveller from malaysia

Nice Hotel close to beach n forest

Posted 03-Feb-2017
Great. Will come again and hope got better discount:)
5out of 5
Recommended
for Everyone
by A verified traveller from Cippenham

Posted 30-Jan-2017
Really nice hotel, easy check in , Staff really nice . 2nd time at this hotel and would certainly go back a 3rd time.
3out of 5
Recommended
for Everyone
by A verified traveller from Australia

Posted 30-Jan-2017
Pros: Set on a large property, so have to use a shuttle service to get to rooms located further away from the main facilities.
Cons: Rooms need to be updated, had poor TV reception and mattress very hard
Location: Very close to the sky walk and oriental village
Asked for the bedding to be changed day 4 due to sand in the bed, did not happen, but we found a sheet in the cupboard so did it ourselves. Also can back the next day to find the rooms not locked and no clean towels provided. Rooms dated, but over all the resort was nice.
3out of 5
by A verified traveller

Great location, but needs updating

Posted 23-Jan-2017
Pros: Great location, nice setup, friendly staff.
Cons: Furnishings were definitely dated and worn, even in the pricier (waterfront) cabin that we had
Location: Convenient to a number of local attractions, and quite close to airport.
This resort is composed of many small cabins which are located along the coast. The setting is lovely, with a nice stretch of beach, pool complex, etc. The resort is also close to a number of local attractions.
4out of 5
Recommended
for Everyone
by A verified traveller from herts

Fabulous location, tired accommodation.

Posted 08-Jan-2017
Pros: Location.
Cons: Service at all restaurants.
Location: Location is amazing and the 99 islands nearby make this a stunning setting. Jetski Safari, Sunset Cruise and Waterfalls a must.
Location is amazing and Langkawi offers a lot to do, so we loved our trip and had a great laugh. The food is actually quite good once you get used to where best to eat and what to order. The Beach Restaurant and Pahn Thai were both impressive locations and we enjoyed both. We got used to slow and clumsy service pretty much all over the hotel as we accepted we were in a different part of the world - with that said the Chinese all round was pure comedy with pretty rubbish food and the worst service I think I have ever experienced in a 'restaurant'. Buffet was shambolic and lacking quality food and I was amazed the fruit was so poor all over the hotel. With all that said, the Spa and Watersports were excellent and most of the staff was lovely people who were clearly trying their best. I would return but the hotel was expensive for what it was. New Years' Eve was really well done but not sure about pre midnight band and music choice. Midnight onwards was great. Last point, the weather. I loved the variation but we had a lot of rain and a couple if big storms, so be prepared for tropical. Highly recommend Megawatersoorts' Jetski Safari, especially Pat.
5out of 5
Recommended
for Everyone
by A verified traveller from Karachi, Pakistan

Very good hotel

Posted 07-Jan-2017
Excellent location. Everything in langkawi is away so doesn't make a difference where you stay. Google maps get you every where. Hotel is excellent and is good value for money. Staff are highly trained and well mannered. Rooms are nice and comfy with good quality amenities. Breakfast is awesome. Beware of monkeys as they are around the room esp in morning and afternoon time but don't tease them and don't give them food to eat otherwise they will come near to you everyday. Hotel staff are extremely courteous to immediately help you out in such situations. Great place to stay.