Ratings based on 1,031 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Melaka Malaysia

Nice Hotel

Posted 09-Dec-2016
Friendly staffs. Breakfast is averaged. Nice, clean and comfortable room. The Thai food restaurant food is below average and expensive. But I like the surrounding. Very nice and relaxed. Overall I give a like.
4out of 5
by A verified traveller from Singapore

Nice hotel

Posted 07-Dec-2016
Walking distance to Oriental Village (has lots of shopping and food options) and Skycab. Good buffets ay Dayang Cafe for breakfast and dinner.
4out of 5
by A verified traveller from Singapore

Pleasant experience

Posted 01-Dec-2016
Pros: Location to SkyCab Cable Car is a plus
Location: SkyCab, SkyBridge Rainforest junge trekking
Enjoyed the location, beach and the rainforest trekking tour. The hotel rooms are slightly dated but well kept and the staff are friendly.
5out of 5
by A verified traveller

Posted 30-Nov-2016
I had a wonderful family stay for 4 days at Berjaya. Firstly, thanks to them for upgrading my booking to premier chalet on water. The rooms are spacious, clean and have a spectacular view of sea.
4out of 5
by A verified traveller from Singapore

Excellent Hotel but A bit Old and need maintenance

Posted 28-Nov-2016
Pros: Swimming Pool and Restaurant. Rare wildlife around the resort which my son really love it.
Cons: Some maintenance and replacement of in room amenities.
Location: Walking distance Cable Car. Private beach with lots of sea sports.
We stay at family chalet which is a bit old. Air conditioning is water leaking. The bed is comfort but bed frame need to replace as generate sound when sit on it. The resort is huge. Nice swimming pool and beach with lots of activities. We have a dinner at Phan Thai restaurant which is fabulous. Lots of rare wildlife spotted in the resort.
2out of 5
by A verified traveller from Milton Keynes

4 star location, 2 star hotel!

Posted 21-Nov-2016
Pros: The Location. It is the only decent thing about the hotel.
Cons: Everything.
Location: The skycab and skybridge is right on the doorstep, and is worth doing. Langkawi is stunning.
Firstly the room bore absolutely no resemblance to the online pictures. I stayed in the rainforest chalet. My room was dirty, tatty, had mould all over the walls and ceiling and was damp and smelled awful. The room was noisy, both from other guests and also from the passing shuttles taking staff / other guests around the resort. At some points I was certain the shuttle was in the room with me. The view from my balcony was the derelict chalet next door, and all the rubbish dropped by people from the balconies of the chalet, so that was pleasant, not. I had exactly enough hot water in the shower to get wet before it ran out (approx. 15 seconds worth), and that was the same for all three days I was there. The staff were efficient but unwelcoming and unfriendly. The resort itself was nice but a bit tatty around the edges. Definitely not a 4* resort. I've travelled widely in Malaysia and this is by far the worst hotel room and hotel experience I've ever had. I was so disappointed, based on the other reviews I've seen, I'd really looked forward to staying in the Berjaya. I don't know if I was unlucky with my room allocation, but I can't see how the other reviews are so positive! It was awful. I left Langkawi early because I was so disappointed in the hotel.
3out of 5
by A verified traveller from Singapore

Rain Forest stay with family with kids

Posted 15-Nov-2016
Pros: Rain forest chalet excellent env with nature love it day time also you will feel like night in the room , Excellent Break Fast and dinner varieties.
Cons: Inside shuttle service taking lot of time, Monkey trouble, not able to freely open the door and stand outside, totally unable to use the balcony facilities, Mosquito inside the room and outside.
Location: Excellent location for the cable car and other nearby activities.
5out of 5
by A verified traveller from Singapore

Excellent experience at Berjaya Langkawi

Posted 01-Nov-2016
Location: One thing can be improved is providing return transport till 8pm for those guests who visit the cable car at Oriental village.
Suite Room, lounge, facilities, staff, location : Comfort, Good, Awesome.
4out of 5
by A verified traveller from toronto,canada

Nice beach

Posted 30-Oct-2016
Hotel located on a beautiful beach,but in rainforest away from restaurants,eating at hotel could get expensive,breakfast buffet was very good,lots of choices. Stayed in a rainforest chalet,a bit cramped and outdated. Lots of walking and steep hills to get to beach or lobby,shuttle was provided by Mgmt. We needed the services of a doctor,none was available at the resort,said he's away for a month,for a 5 star resort there should be one available everyday,and if not help should be provided to get you to one.
4out of 5
by A verified traveller from London

family friendly chalet beach hotel. ,

Posted 30-Oct-2016
Pros: The setting, staff and breakfast are all superb. Rooms good.. We love the swimming and relaxing. There's stuff to do if you want to.
Cons: Checking that the stuff in the rooms work after each guest leaves. The steps to get into the shuttle buses are high If you are infirm.
Location: The location is stunning, set into hilly rainforest above a sandy beach, cable car close. We've snorkelled, gone round island.
Third time we've been there, but after a long gap. Chalets on stilts set either on the sea or up the hill in the rain forest. Staff great, cheerful and helpful. Nothing too much trouble. Outstanding setting, up the dramatic hill side. Some of hotel itself now beginning to look a bit tired and our rooms hadn't been checked adequately. Spotlessly clean but minibar empty, no kettle, remote didn't work, various lights needed replacing, our son's key and tv didn't work. Everything other than the key was dealt with immediately and charmingly, staff v helpful. Good for families esp with small children, though lots of steps in main area. One of the features is its huge multicultural buffet breakfast. It was as amazing as ever. Room service fine, Thai restaurant good. Maybe because there is development going on nearby there is the sound of building though not intrusive. The upside of eating into the rainforest is that more interesting wildlife is present. As we swam sea eagles wheeled above us, toucans glided between the trees. There were more sorts of monkeys (some v bold) and monitor lizards. Sandy shallow sea v close. Our son loved jet skiing. Sea great until the last day when the wind blew mildly stinging jelly fish into it. No lifeguard but flags to say if safe to swim. Lovely pools, toddler, jacuzzi and main pool with waterfall and bar. Good spa, with treatments, massage, sauna, steam room, pool with jacuzzi. Lots to do elsewhere on island.