Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, down duvets, in-room safe, desk
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Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
773 Hebron Rd, Heath, OH

Reviews

8.4

Very good

Rating 10 - Excellent. 266 out of 593 reviews" "
Rating 8 - Good. 209 out of 593 reviews" "
Rating 6 - Okay. 57 out of 593 reviews" "
Rating 4 - Poor. 36 out of 593 reviews" "
Rating 2 - Terrible. 25 out of 593 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Meghan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here several times and as always the staff and hotel were very exceptional
Stayed 2 nights in Apr 2024
Response from Management on 3 May 2024
Meghan,Thank you for taking a moment to complete this survey. Your feedback is important to us as a choice privileges member. your loyalty is important to us, thank you for staying its always a pleasure to have you when your in townKind regardsJami Sigman

10/10 Excellent

Joey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was well kept and very pleasant. I would highly recommend a stay there to anyone. Front desk lady was kind and professional.
Stayed 1 night in Apr 2024
Response from Management on 22 Apr 2024
Dear Valued Guest,Thank you, Joey, for taking just a couple of minutes to leave us a review. Your feedback is important to us. It's always a pleasure to receive positive feedback! Thank you for staying with us.

10/10 Excellent

mirl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just had a great experience! From the time we walked in Melissa, the lady at the front desk was extremely helpful with checking us in and answered any questions we had! We will definitely be staying here again!
Stayed 1 night in Apr 2024
Response from management on 22 Apr 2024
dear valued guest,Mirl, thank you for staying with us. We appricate you completing this survey. your feedback is very important to us, for we use it as a tool to continue to improve our service. We are happy you had a great stay hope to see you again soon. Sincerely, Jami Sigman

10/10 Excellent

Holly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk attendant Melissa was really nice and gave us great advice and good restaurants to eat at.
Stayed 1 night in Apr 2024
Response from Management on 22 Apr 2024
Dear Holly,We would like to thank you for your feedback. We are happy to hear that you had a great experience during your stay. thank you for booking with us.we hope to see you again soon!Best Regards,Jami Sigman

10/10 Excellent

Brenda K

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Managment on 22 Apr 2024
Brenda,Thank you for taking a moment to complete your survey! Thank you for booking with us, we hope you can see us again soon. Best regards,Jami Sigman

8/10 Good

Chad

Stayed 1 night in Mar 2024

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
This location is clean, staff is very hospitable. Location is great for my needs.
Stayed 1 night in Apr 2024
Response from Management Team on 18 Apr 2024
dear Chad,thank you for taking a few minutes to complete your survey . we appreciate your business. we hope to see you again soon!sincerely,jami sigman

10/10 Excellent

Molly

Travelled with family, Travelled with group
Liked: Staff & service
Quick check in however the bathroom had hair all over the floor and in the sink and tub.
Stayed 1 night in Apr 2024
Response from Management on 22 Apr 2024
Dear Molly,Thank you for taking a moment to fill in your survey. I do apologize for the experience you had. We hope to see you again in the future to make the best of your experience. thank you9 for staying with us.Sincerely,Jami Sigman

8/10 Good

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Apr 2024
Response from Management on 22 Apr 2024
Meghan,thank you for taking a couple minutes to fill in this survey. We appreciate your positive feedback; we are happy to hear your stay was a success. Hope to see you again soon.Best regards,Jami Sigman

6/10 Okay

Lori

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Management on 22 Apr 2024
Lori,Thank you for leaving us your feedback. I do apologize for not meeting your expectations completely. We thank you for staying with us, we hope to see you again in the future. Sincerely,Jami Sigman

10/10 Excellent

Wimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from Jami, Management Team on 2 Apr 2024
dear guest,thank you for taking a few moments to complete your survey and leave us some feedback. thank you for staying with us. Hope to see you again in the future.

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A nice place to stay
Stayed 1 night in Mar 2024
Response from Management on 15 Mar 2024
Amanda,Thank you for taking a moment to complete the survey we strive to provide the best of customer service to our guest. It’s great to get positive feedback. We appreciate your business, and we hope to see you again soon.Kind regards Jami Sigman

8/10 Good

April

Stayed 4 nights in Feb 2024
Response from jam on 25 Mar 2024
April,thank you for staying with us, thank you for taking the moment to leave us a review. We appreciate your business. We hope tp see you again soon!JamiManagement

10/10 Excellent

Kimberly R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fireplace in lobby
Stayed 1 night in Feb 2024
Response from Management Team on 25 Feb 2024
Thank you, Kimberly, for leaving your feedback. It makes us happy to know that you enjoyed your stay. We hope to see you again in the future. Thanki you for staying with us!Kind Regards, Jami Sigman

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The bed wasnt very comfortable
Stayed 1 night in Feb 2024
Response from JAMI on 20 Feb 2024
Dear Robert,Thank you for taking the time to respond to this survey. We apricate your feedback. Its important to us. We hope to see you again for another chance to make your stay a success.Hope to see you again soon.Jami S.Property Manager

10/10 Excellent

Joyce

Liked: Cleanliness, property conditions & facilities
Clean. Safe area
Stayed 1 night in Feb 2024
Response from Jami, Property manger on 20 Feb 2024
Joyce,thank you for taking the time to complete this survey. We use your feedback to uses as a tool to make improvements or changes. We thank you for staying with and I'm happy to know we have met your expectations. We hope to see you again in the future.kind regards

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean, we were very impressed. Breakfast had a variety of items, was refilled immediately. Everyone was very courteous, acted as if they appreciated us staying there. We felt very welcome.
Stayed 2 nights in Jan 2024
Response from management on 4 Feb 2024
Dear Debra,We like to thank you for booking with us. We also appreciate your feedback, for its important to us . We strive to provide the best of customer service to our guest. Its our top priority to make each guests experience a success. Im happy to know we had met your expectations, and hope to see you again in the future. Kind regards,Jami SigmanProperty Manager

6/10 Okay

Bradley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Close to Big Boy.
Stayed 1 night in Jan 2024
Response from management on 1 Feb 2024
bradley,We thank you for taking the time to leave us your feedback, for its important to us. Thank you for staying with us and we hope to see you again soon for another opportunity to make the best of your experience .Sincere Regards,Jami Sigman

8/10 Good

Donna

Travelled with family
Liked: Staff & service
Weekend trip
I came to see family for the weekend. I was happy I got a room on the top floor. (That what I asked for). I was disappointed that the bathtub didn't look clean, there was mold in the corners. The towels all had yellow spots on them too. During the night (Jan.27th) the people in the room next to me were SO loud. They were partying and yelling, and the TV was so loud. They woke me up at 3:33am. I was not a happy camper. And the Continental breakfast left alot to be desired. There was no bacon, and no potatoes. There was sausage but I don't like it. The Beligum waffles tasted good, but they were tough as shoe leather. I was disappointed in the breakfast.
Stayed 2 nights in Jan 2024
Response from Management Team on 29 Jan 2024
Donna,Thank you, Donna, for completing this survey and giving us your feedback. Your feedback is important to us. We use it as a tool, to ensure we make any important improvements or take necessary actions. We make it our top priority to ensure each guests stay is a success. Thank you for staying with us, we hope to see you again in the future.Best regards,Jami

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Water pressure was bad
It was good but shower did not have mush water pressure.
Stayed 2 nights in Jan 2024
Response from Management Team on 29 Jan 2024
Timothy, thank you for staying with us and leaving us your feedback. Your feedback is very important to us. We use it as a tool to help us give our guest the best of experiences possible. We hope to see you again in the future.Kind Regards,Jami

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities
My family stayed for one night. The hotel was the best value with good reviews. The building and rooms were very clean. The staff was friendly and helpful. It’s not a high dollar hotel, so don’t expect high dollar looks for the price you pay and you’ll be good. I would definitely stay again if in the area.
Stayed 1 night in Jan 2024
Response from Jami on 23 Jan 2024
Jennifer,Thank you for staying with us and leaving us your feedback. We use it as a tool so we can continue to make each guests stay a success. We hope to see you again in the future

10/10 Excellent

sophia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jami on 22 Jan 2024
Thank you Sofia for completing this survey. Your feedback is important to us. Thank you for booking with us we hope see you again in the future

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from jami on 19 Jan 2024
Michael, Thank you for taking the time to complete this survey. We value all of our guest and appreciate their feedback. We are proud to have met your expectations and look forward to seeing you again in the future! Thank you for staying with us

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Stayed 1 night in Jan 2024
Response from Jami, Management on 15 Jan 2024
Valued Guest,thank you for staying with us and taking the opportunity to complete this survey. Your feedback is important to us. Were happy to have met your expectations and look forward to seeing you again in the future.

10/10 Excellent

Kim M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great alone time
I was very impressed with how clean the room was! Its refreshing when you don’t find dead insects on the window ledge..Thank you for that! Staff was very friendly!
Stayed 1 night in Dec 2023
Response from CGS on 15 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

4/10 Poor

Robert

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
I liked that the rooms were very clean. I was happy to see that the pool is well maintained. Disappointed in that I asked the front desk clerk for towels for my room and was told that the housekeepers had locked the room. She stated she did not have a key. On my way back to my room after grabbing towels I had to buy at Walmart I passed the “housekeeping room” and noticed the door wasn’t completely closed so I peered inside and saw shelves full on towels and linen. I asked the clerk about towels and was told again that she was unable to gain access and she was contacting the manager. I had to go and buy towels because the clerk was too lazy to go and get some from a room that was not only unlocked but the door was already open. Not to mention lying about the entire situation
Stayed 3 nights in Nov 2023
Response from MGR on 5 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay . Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Whitney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from MGR on 5 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

2/10 Terrible

David

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Upon checking in, our key card did not work. We maybe went through 8 different key cards the nights we stayed. Both times I complained to two different ladies and both said it could have been the door needing to be recharged but they never recharged it. When asked if we could change rooms because of the door being an issue, the answer was no. So we continued to go through keys which was really inconvenient. Especially because each key needed to slide into the door 18-20 times before the door would unlock. My husband tried to use the treadmill in the workout room and the belt was broken. Our room was uncomfortably hot and when we tried changing the temperature it would reset to a higher temperature. The WiFi never connected to our devices. When the lady at the front desk she didn’t do anything about it. Also, a lot of TV channels did not work either. It was just a very inconvenient stay and I would NOT recommend.
Stayed 4 nights in Nov 2023
Response from jami on 1 Dec 2023
Dear David,Thank you for staying with us at our hotel. I want to apologize for any inconveniences you may have encountered during your stay. We do appreciate your feedback.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet.
Stayed 2 nights in Nov 2023
Response from MGR on 24 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay . Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Stephanie

Stayed 1 night in Nov 2023
Response from cgs on 15 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great receptionists.
Hotel itself is fairly usual but the staff make the difference here. Jamie and Melissa on reception went above and beyond to help me during my visit so the 5 stars are for them.
Stayed 2 nights in Nov 2023
Response from Jami on 18 Nov 2023
Dear valued guest,Thank you Robert, for taking the time to give us some feedback of your stay. It’s our priority to ensure all guest expectations are met! We thank you for staying with us, hope to see you again in the future JamiManagement Team

6/10 Okay

Sheila

Business traveller
Liked: Staff & service, room comfort
Stayed 6 nights in Nov 2023
Response from MGR on 19 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities
Loved the area .good shopping close was upset book it because it was supposed to have indoor pòol. The pool was not able to be used due ro maintenance issues they could have discounted the price per night but didnt even offer my daughter was upset because she couldn't go swimming in our down time .
Stayed 3 nights in Oct 2023
Response from Jami on 30 Oct 2023
Dear Mark,We apologize we could not meet your expectations. Thank you for taking the time to complete the survey. Your feedback is important to us. We think you were staying with us and hope to see you again in the future.

8/10 Good

Debra

Liked: Staff & service, property conditions & facilities
Older room. Noisy heater. Drain very slow in shower. Sink faucet very slow.
Stayed 1 night in Oct 2023
Response from Management Team on 21 Oct 2023
Dear Debra,We are sorry your stay was not completely satisfactory. Thank you for taking the time to complete this survey. Your feedback is important to us. thank you for staying with us, we hope to see you again in the future.

10/10 Excellent

Charles

Stayed 2 nights in Oct 2023
Response from Management Team on 25 Oct 2023
Dear Charles,We appreciate you for taking the time to complete this survey. Your feedback is important to us. Were happy to have met your expectations. Thank you for staying with us!

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Steer clear!
I stay in hotels constantly for work and this was the worst experience I've ever had. Our keys repeatedly didn't work, the bed linens and towels were dirty, the ice machine didn't work, the tv remote didn't work, and the wifi was out. Save yourselves and stay elsewhere!
Stayed 3 nights in Sep 2023
Response from Team Comfort inn & Suite on 3 Oct 2023
Dear Susan,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay .Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us We hope for an opportunity to properly host you in the future. Sincerely, Team Comfort Inn & Suites

8/10 Good

Mark

Stayed 1 night in Sep 2023
Response from Jami on 2 Oct 2023
Mark,Thank you for taking the time to complete the survey, your feedback is important to us . Our priority is to meet all your expectations. Thank you for staying with us!

10/10 Excellent

Monique

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and out was super easy. The staff was very quick and friendly! We'll be back!
Stayed 1 night in Sep 2023
Response from Jami, Management Team on 2 Oct 2023
Monique, We appreciate you for taking the time to complete this survey. Your feedback is important to us. Were happy to have met your expectations. Thank you for staying with us!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Melissa on 23 Sept 2023
Dear Guest, Thank you for staying with us at our hotel. Your feedback is very important to us. We are glad you enjoyed your stay and hope to see you again in the future. Melissa TittleGeneral Manager

6/10 Okay

Ann

Stayed 2 nights in Sep 2023
Response from Jami, Management Team on 10 Oct 2023
Ann,Thank you for taking the time to complete this survey, your feedback is important to us. Our priority is meet your expectations. Thank you for staying with us!

2/10 Terrible

Ted

Disliked: Amenities
Comfort inn did not have a room that was inhabitable and did not offer to get another room for us. This will be a charge back or comfort inn will pay for our stay at holiday inn and eat the difference
Stayed 2 nights in Sep 2023
Response from Team Comfort on 11 Sept 2023
Dear Ted, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with us. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.Sincerely,Team Comfort Inn & Suites

10/10 Excellent

Phoebe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Melissa on 4 Sept 2023
Dear Guest, Thank you for staying with us at out hotel. Your feedback is very important to us and we are glad you enjoyed your stay with us . Melissa TittleGeneral Manager

10/10 Excellent

Derek, Olathe

Stayed 2 nights in Sep 2023
Response from Jami on 10 Oct 2023
Derek,Thank you for taking the time to complete this survey. Your feedback is important to us. We appreciate your business and thank you for staying with us.

4/10 Poor

Dennis, Oakdale

Disliked: Amenities
Noisy- the room smelled bad- building and property in bad shape
Stayed 1 night in Aug 2023
Response from Melissa on 29 Aug 2023
Dear Guest, Thank you for staying with us at our hotel. I want to apologize for any inconveniences you may have encountered during your stay. We do appreciate your feedback. Thank you Melissa TittleGeneral Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Melissa on 29 Aug 2023
Dear Guest, Thank you for staying with us at our hotel. Your feed back is very much appreciated and we hope you will stay with us again in the future. Melissa TittleGeneral Manager

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from JF on 15 Aug 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,JFComfort Inn & Suites

8/10 Good

Kim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from JF on 15 Aug 2023
Thank you for your feedback. we would share your feedback to our team. Please come back and see us for future stay in areaJami F

10/10 Excellent

Russell

The room was very clean. I loved the breakfast and it was convenient to other things in town. Over all everything was very good. I would stay here again and recommend it
Stayed 3 nights in Aug 2023
Response from JF on 15 Aug 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,JFComfort Inn & Suites

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only fault I have is no water pressure. Only a trickle out of the shower. The staff was great and friendly. Will stay there again.
Stayed 2 nights in Aug 2023
Response from JF on 15 Aug 2023
Dear William, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your issues].Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Team Comfort Inn & Suites

6/10 Okay

Bridget

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We always enjoy staying here because the beds are wonderful. The staff is Friendly. Its clean. This time however we did not get to sleep. The folks above us were making noise ALL night long. Stomping, doing something with furniture. The ceiling sounded like it was going to come down. Finally about 4:45 am I called down and was told he'd look into. Well nothing seemed to be done about it. It was still going on up until we checked out. Disappointed we didnt get the good nights sleep we always look forward to having while there.
Stayed 1 night in Aug 2023
Response from Melissa on 12 Aug 2023
Dear Guest, Thank you for filling out your guest survey regarding your recent stay with us. I want to apologize for you not getting any sleep. We will work on better ways to handle those types of situations and appreciate you letting me know. Melissa TittleGeneral Manager