Lack of friendly customer service was a big issue
We booked this hotel on the understanding that it was dog friendly but only discovered when we arrived, after travelling 250 miles, that the policy had changed earlier this year. Had to leave the dog in the car which was not acceptable. Car park was full and the guy on Reception would not even allow us to drive in and drop off the luggage at the door, I had to park a 15 minute walk away. The same guy in Reception would not order us a taxi and give us any advice as to how to get into town. The lady in charge of the Number 10 bar, was very aggressive and confrontational, the way she spoke to guests was terrible. When asked by a guest for her name she covered up her badge. Breakfast was fantastic as was the lady on Reception when we checked out. Way overpriced for the experience and still trading on years gone by when many famous people stayed there.
Comment from Hotel Management
31-Dec-2017 by Alison, Hotel Management
Thanks so much Derrill for your feedback, I'm saddened to read that you faced some challenges with the team and decisions were made which I was not consulted about. I have followed your comments up with the team members concerned directly. I do hope that in time you'll try us out again Derrill and wish you and your family a very happy new year, Alison