Ratings based on 484 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
78% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveller from Manchester

All round excellent stay

Posted 16-Apr-2016
Staff very welcoming, excellent facilities, very nice room, lovely food, excellent breakfast. Good sea view, only problem was car park full due to popularity of hotel, but could park nearby if can't get in car park
5 out of 5
by A verified traveller

Awesome

Posted 13-Apr-2016
Great hotel. Great room. Just awesome. Everyone was really helpful. Great location.
1 out of 5
by A verified traveller from New Hampshire, USA

Terrible stay

Posted 11-Apr-2016
We had a double mattress precariously perched on a single bed base and had the worst nights sleep ever! After complaining, they assured us that they would change our mattress or room. Neither happened. Very old and dated hotel in poor condition and in much need of a face lift throughout. Parking also impossible.
3 out of 5
by A verified traveller from m

Excellent location and great staff.

Posted 05-Apr-2016
Hotel is tired and in a real need of refurbishment. Rooms offered were not suitable for our party and one room was small, cold, had beams that restricted access and another room offered was grubby. The staff however were helpful in relocating us and assisting wherever possible.
5 out of 5
by A verified traveller

Nice clean hotel.

Posted 21-Feb-2016
Pros: The old fashioned service.
Location: The hotel was opposite the beach. The tram and bus service stopped just outside the hotel. It is about 10-15 minute walk to north pier.
A really enjoyable long weekend. Our son and daughter in law were pleasantly surprised to say the least as they had been told the hotel was dirty. No way was it dirty!!! It has been a really grand hotel in its day. All the staff were really pleasant. The breakfast was really good and plenty of it. If there was something different you wanted you only had to ask, i.e. hot chocolate instead of tea or coffee. Can't comment on the evening meal as we dined out. At the weekend there was a flask of hot coffee or tea that you could help yourself to as you came in. This didn't seem to be available during the week, but felt it was a nice gesture. Would definitely go again and would recommend this hotel. The hotel has a swimming pool which guests are allowed to use, towels provided. There is also a playroom and games room. Toiletries were provided in the bathroom and ample tea, coffee making facilities. Biscuits were also provided.
4 out of 5
by A verified traveller

Posted 01-Feb-2016
Pros: Classic Victorian features
Smooth check in, but on arrival at the room (129) we found that the safe was not working. Immediately called for assistance & an engineer came & advised us that he already knew the safe was faulty, quite a lot involved i.e taking the safe out & it would mean moving rooms. He said he would report it to reception & they would contact us. That was the last we heard & as we were only there for 2 days we were not prepared to lose valuable time waiting around. Upon checking out again nothing was mentioned & was not asked if we had enjoyed our stay. This may seem a trivial problem but the things we would normally put in the safe, we had to carry around with us. Another small problem was at breakfast time we had not pre-booked it but on arrival at the restaurant we had to go through all details of how we were going to pay etc & the receptionist had already taken our credit card details. All we wanted was to sit down & enjoy breakfast. Never experienced that in a hotel before.
4 out of 5
by Jordan

Posted 25-Jan-2016 on Hotels
Our first time staying at this hotel and we will be returning. Really nice hotel, clean and friendly staff. Only down side was We booked a premium room but we are 99% sure we got given a standard as the room looked basic and there were no premium supply's in the room when we arrived. Told reception and they said they would bring them to are room which they did but took over an hour. Oh and drinks were a little expensive.
3 out of 5
by catherine from Bath

Disappointed

Posted 20-Jan-2016 on Hotels
Disappointed, I paid extra for a better room through Hotels.com and we had a tiny attic bedroom, which hadn't been properly cleaned - a used cotton bud on the carpet.
5 out of 5
by Miss Jane

This traveller left a rating score only Posted 17-Jan-2016 on Hotels
3 out of 5
by Carol R.

Soul Weekend in the Hilton Hotel

Posted 13-Jan-2016 on RatesToGo
Hotel staff was very friendly always ready to help.