Ratings based on 492 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
79% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from hitchin

Posted 17-May-2016
Hotel very good staff friendly would recommend to family and friends
3out of 5
by A verified traveller from scotland

Beautiful hotel let down by dated infrastructure

Posted 08-May-2016
This is a beautiful hotel , we had superior rooms which were spacious, very clean and comfortable. However my room was directly above the function suite so we had very loud thumping music until 11.15x. I have been in hotels with noise but this was like somebody has a loud disco next door. I spoke to the manager at 11 pm (by this time my 7 year old daughter was crying because she was so tired and was assured it was stopping soon. It was obvious when I talked to them that they knew this was a noisy room but had used it anyway. They did move us the next night and were helpful and apologetic. We also ordered some bar food which took 1 hour to come ( one of these a basic sandwich. Again an apology and a reduction in the bill but I still had restless hungry children. My advice is stay here but don't eat here and check your room. Do not get 128!
5out of 5
by A verified traveller from c

brill hotel

Posted 02-May-2016
just one criticism the car barrier when coming into the hotel had no warning signs on the barrier to say don't walk underneath them when car is coming through.
4out of 5
by A verified traveller from Manchester

All round excellent stay

Posted 16-Apr-2016
Staff very welcoming, excellent facilities, very nice room, lovely food, excellent breakfast. Good sea view, only problem was car park full due to popularity of hotel, but could park nearby if can't get in car park
5out of 5
by A verified traveller

Awesome

Posted 13-Apr-2016
Great hotel. Great room. Just awesome. Everyone was really helpful. Great location.
1out of 5
by A verified traveller from New Hampshire, USA

Terrible stay

Posted 11-Apr-2016
We had a double mattress precariously perched on a single bed base and had the worst nights sleep ever! After complaining, they assured us that they would change our mattress or room. Neither happened. Very old and dated hotel in poor condition and in much need of a face lift throughout. Parking also impossible.
3out of 5
by A verified traveller from m

Excellent location and great staff.

Posted 05-Apr-2016
Hotel is tired and in a real need of refurbishment. Rooms offered were not suitable for our party and one room was small, cold, had beams that restricted access and another room offered was grubby. The staff however were helpful in relocating us and assisting wherever possible.
5out of 5
by A verified traveller

Nice clean hotel.

Posted 21-Feb-2016
Pros: The old fashioned service.
Location: The hotel was opposite the beach. The tram and bus service stopped just outside the hotel. It is about 10-15 minute walk to north pier.
A really enjoyable long weekend. Our son and daughter in law were pleasantly surprised to say the least as they had been told the hotel was dirty. No way was it dirty!!! It has been a really grand hotel in its day. All the staff were really pleasant. The breakfast was really good and plenty of it. If there was something different you wanted you only had to ask, i.e. hot chocolate instead of tea or coffee. Can't comment on the evening meal as we dined out. At the weekend there was a flask of hot coffee or tea that you could help yourself to as you came in. This didn't seem to be available during the week, but felt it was a nice gesture. Would definitely go again and would recommend this hotel. The hotel has a swimming pool which guests are allowed to use, towels provided. There is also a playroom and games room. Toiletries were provided in the bathroom and ample tea, coffee making facilities. Biscuits were also provided.
3out of 5
by A verified traveller

Not very good!

Posted 20-Feb-2016 on Hotels
We had parking included in our stay however we never got to park their once as it was over crowded and the hotel staff just told us to double park and leave the keys with them!
4out of 5
by A verified traveller

Posted 17-Feb-2016 on Hotels
Staff couldn't do enough for us. Loads of history in this hotel. Bit chilly in bathroom which would have benefitted from a blind. Bed amazingly comfortable.