Ratings based on 455 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
92% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-Feb-2016
Pros: Classic Victorian features
Smooth check in, but on arrival at the room (129) we found that the safe was not working. Immediately called for assistance & an engineer came & advised us that he already knew the safe was faulty, quite a lot involved i.e taking the safe out & it would mean moving rooms. He said he would report it to reception & they would contact us. That was the last we heard & as we were only there for 2 days we were not prepared to lose valuable time waiting around. Upon checking out again nothing was mentioned & was not asked if we had enjoyed our stay. This may seem a trivial problem but the things we would normally put in the safe, we had to carry around with us. Another small problem was at breakfast time we had not pre-booked it but on arrival at the restaurant we had to go through all details of how we were going to pay etc & the receptionist had already taken our credit card details. All we wanted was to sit down & enjoy breakfast. Never experienced that in a hotel before.
4 out of 5
Recommended
for Everyone
by A verified traveller from North East England

Nice hotel, good food and helpful friendly staff.

Posted 04-Jan-2016
My husband and I went for New Year. Hotel was very clean and the room we stayed in was comfortable, could do with better pillows on the bed they were a bit flat & hard for us. the communal areas were well kept and we enjoyed the food. Would definitely stay there again. (But would take our pillows).
4 out of 5
Recommended
for Everyone
by A verified traveller

Lovely Looking Hotel and Friendly Staff

Posted 04-Jan-2016
Lovely Looking Hotel and well presented reception, staff are polite and friendly. The interior needs a upgrade as some areas look tired as do the rooms. Other than needing the works this place is nice and I would recommend
5 out of 5
Recommended
for Everyone
by A verified traveller from falkirk,Scotland

It was my comfort zone ,close to city and beach

Posted 08-Dec-2015
Pros: Leisure activities,gym,spa,steam room
Location: Close to almost everything
Excellent ,although the weather was bad,had to go for workouts in the gym
5 out of 5
Recommended
for Everyone
by A verified traveller from Nottingham

Lovely historic hotel, close to beach

Posted 05-Dec-2015
Pros: Onsite gym and pool area, spacious and comfy rooms, towels and teas provided and it's daily room service.
Cons: The steam room could do with being cleaned out and the sign by the spa pool should say no under 12's, not 'no under 8's'.
Location: Amazing attraction and sights to see! We took plenty of photos of what an amazing time we had. We never left Blackpool and we still didn't do it all.
We had a lovely stay in Blackpool, made the most of the breakfast by stuffing our faces and burning off the calories with the onsite gym and pool area! Both members of our party went on holiday feeling a bit under the weather and we came back feel very refreshed! Thanks to the comfort of the room and sweating out our impurities in the steam room. The staff couldn't be more polite and the breakfast options and value for money was excellent, the bar was a bit pricey however the range of drinks (alcoholic and non alcoholic) was huge! Couldn't complain. Only complaint we could really have about the place was the noise made by turning on the bathroom light, as it buzzed and you could hear the room's next to ours buzzing too. But this was only a small problem as we were both really tired when it came to going to bed, so we just nodded off in the extremely comfy kingsized bed.
3 out of 5
by A verified traveller

Tired 4 star

Posted 29-Nov-2015
When we arrived checking very smooth and quick straight to room which was situated next to a conference room. Walked in to be hit on the nose with the overpowering smell of damp ! Not a great first impression and the room was cold no heating working. Called reception who said we could move room this was a down grade smaller room but at least it was warm and didn't smell The decor is dated and the bathroom was desperately in need of some grouting to the tiles as most of the tiles looked like they'd fall off the wall any second. Beds were starting to sag and I woke aching from head to toe. Went down to breakfast again staff friendly and polite and food good but chairs threadbare and overall decor very dated. All in all Great staff 4 star service but sadly not 4 star accommodation.
5 out of 5
Recommended
for Couples
by A verified traveller

Fantastic hotel. Full of character.

Posted 22-Nov-2015
Had a wonderful stay here on Friday. Clean, friendly and full of Victorian charm. Will definitely be staying again.
3 out of 5
Recommended
for Everyone
by A verified traveller from Leeds

Hotel ok but a bit tired

Posted 17-Nov-2015
Large hotel in good location. Staff all very nice and rooms clean and warm. Just furniture and fittings a bit tired and breakfast not the best but ok. Not the Ritz but generally ok.
3 out of 5
Recommended
for Everyone
by A verified traveller

Nostalgia Trip

Posted 15-Nov-2015
Having attempted to provide constructive comment which has not been accepted I do not wish to participate in this survey
3 out of 5
Recommended
for Getaway With Friends
by John from Saltcoats

Definately doesn't deserve its stars!

Posted 11-Nov-2015 on Hotels
A grand hotel that is a little tired. Not as good as I expected. I've had better rooms in cheaper hotels. Only one set of toiletries for 2 people, the lavatory was wedged between a wall and the bath and wasn't full size. Not a comfortable experience. Barman thought it would be OK to use the bottle cap as a measure then panicked and tried to justify his actions when I asked him if he thought that was an official measure. We queued half an hour for breakfast, not the staff’s fault, dining room just not big enough to cope with the number of guests. Our friends were given a room that smelt of excrement, hotel initial solution, air freshener. They only moved them after much sighing and checking of computer. In short I expected much better given the price we were charged.