The staff was friendly, however, they lack knowledge and professionalism. I booked 2 Standard Rooms but requested a larger room of which of course I will pay the monetary difference. I was told they didn't have any larger rooms. After a few minutes in the room I looked on hotels.com and saw they had Suites available, I went downstairs and requested a Suite, they then charged me full price for the Suite and didn't even ask What to do with the single room I was abt to empty. At this point I didn't care, I hoped that this ¨Suite¨was were larger and that the AC works better than on the single rooms. Oh, Was I wrong, the room was Hell-Hot, When asked for a ventilator they said they didn't have one and that We must wait 1 hour for the room to cool down. The room never cooled down, We couldn't sleep at all. I'm glad they didn't check the temperature during Check-out, otherwise, they would have to say We had COVID because of the body Temperature thanks to the lack of AC all Night.
