4/10 Poor
Annie
Travelled with group
31 Dec 2023
Disliked: Staff & service
First of all, the property is absolutely stunning. The views are gorgeous and the common areas are picturesque. The problem that I had was that I booked a Prestige tent with a hydromassage tub but they messaged me a week earlier to tell me that they downgraded me due to some problem with their system where they overbooked their prestige tents. They offered me a deluxe tent with free dinner instead. I looked on Expedia and their website and it said that their deluxe tents had a separate tub and shower with a rainfall showerhead, so I agreed. When I arrived, the shower was tiny with a spigot as a showerhead. It also was high up and my friend and I are about 5'4" and was too short to shower under the water unless we were all the way in the corner of the shower with our face against the wall. The water in the shower and sink are also extremely slow to drain. I addressed this issue to the nice girl at the front desk, and she called her manager or coworker who was the one that emailed me about the switch earlier. On the phone, she told me that their deluxe tents do not have separate tubs and showers and did not know why it said that online. (the tents also did not have safes or minibars that were also mentioned) I asked if i could have a partial refund since I paid extra for the prestige tent with jacuzzi, but she said I already agreed to the dinner and did not understand why I deserved anything else because "the shower works."
Annie
Stayed 2 nights in Dec 2023
