Lobby lounge

Reviews of Lake Louise Inn

3 out of 5
Lake Louise Inn
210 Village Road, Lake Louise, AB

Reviews

8.2

Very good

Rating 10 - Excellent. 587 out of 1296 reviews" "
Rating 8 - Good. 378 out of 1296 reviews" "
Rating 6 - Okay. 175 out of 1296 reviews" "
Rating 4 - Poor. 93 out of 1296 reviews" "
Rating 2 - Terrible. 63 out of 1296 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

donald, St Joachim

Liked: Cleanliness, staff & service
Our room 1103 had a temperature of 77 degrees upon our arrival. Too warm for a comfortable sleep. Air conditioning did not work, so we opened a window. Slept ok as nights were very cool. Our room needed an update. Old and worn. Bed was comfortable and room was clean. Very small washroom. Limited dining options.
Stayed 2 nights in May 2024

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility. 3 restaurants. Friendly staff.
Stayed 3 nights in May 2024
Response from Sami - Manager on Duty on 8 May 2024
Dear Joel,Thank you for taking the time to share your feedback with us. It is great to hear that you enjoyed your overall stay at the Lake Louise Inn.I am pleased to know you enjoyed your stay with us, especially in regards to our friendly employees. We will be sure to pass along your kind words to them. They will be so thrilled to learn that they made a lasting impression on your stay. Thank you once again for taking the time to share your feedback with us, we look forward to welcoming you back in the near future.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice, with all the amenities at your finger tips.
Stayed 1 night in May 2024
Response from Karen on 7 May 2024
Dear Mike, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly team and the facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager

8/10 Good

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and affordable place
Stayed 1 night in Apr 2024
Response from Michal Srbecky - Front Office Manager on 6 May 2024
Dear Cristina, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

4/10 Poor

Darla

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We made a specific side journey to the Lake Louise area because of its natural beauty. We arrived about 45 minutes before both Lake Louise Inn's restaurants closed, anxious to order. I was shocked to learn neither were disabled accessible- one is upstairs from the lobby, one is downstairs- no elevator. I asked if there were any other way we could access either to order and was told no. We pre-requested a ground floor unit, and specified that I was traveling with a registered service dog, and to please not spray with deodorant- common in Canada pet friendly rooms, but service dogs can stay in any type of room. We did have a first floor unit, it was sprayed heavily, which is painful for a scent trained medical alert dog, and dangerous for the disabled handler. The building we were in had several steps up. Other ground floor rooms did not. It was off season, but the parking lot was full, with no parking near our building. I mentioned the restaurant accessibility issue on check out. The clerk said they had a service entrance for the lower restaurant for wheelchairs. We did not ask for anything, but a manager overheard. The front desk clerk helping us ran out to our car, and profusely apologized, said they were waving the resort fee, and gave me a sticker, postcard and dog poop bag container. It was awkward. All I want is for Atlific Hotels, one of Canada's largest management companies, do better for disabled travelers at Lake Louise Inn, and perhaps a better staff training.
Stayed 1 night in Apr 2024
Response from Michal Srbecky - Front Office Manager on 6 May 2024
Dear DarlaI hope this message finds you well. Firstly, I want to extend my sincerest apologies for the less-than-pleasant experience you encountered during your recent stay at Lake Louise Inn. Your feedback is invaluable to us, and we are genuinely sorry for any inconvenience or discomfort you may have experienced.Please know that providing our guests with a comfortable and enjoyable stay is our top priority, and it is disheartening to hear that we fell short of meeting your expectations. Your feedback has been taken seriously, and we are actively addressing the issues you encountered to ensure that future guests do not encounter similar challenges.One area of focus for us is enhancing accessibility throughout our property. We understand the importance of ensuring that all guests, regardless of their mobility needs, can fully enjoy their time with us. Rest assured, we are diligently working on implementing more accessible options to better accommodate the needs of all our guests.We truly appreciate your patience and understanding as we strive to improve our services and facilities. Your feedback serves as a catalyst for positive change, and we are committed to exceeding your expectations during your next visit.Once again, I apologize for the inconvenience you experienced, and I sincerely hope that you will give us another opportunity to showcase the exceptional hospitality and service that Lake Louise Inn is known for.

6/10 Okay

marlene

Liked: Staff & service
The price too expensive comparing the condition in the room
Stayed 1 night in May 2024
Response from Michal Srbecky - Front Office Manager on 6 May 2024
Dear Marlene, thank you for choosing the Lake Louise Inn and for taking the time to share your experience. We are disappointed to learn that your stay fell below expectations. We sincerely apologize that you did not feel that you received an appropriate value. We value your feedback and hope we can welcome you back for a stay more exemplary of our standards.

8/10 Good

Stanley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 2 nights in Apr 2024
Response from Karen on 4 May 2024
Dear Stanley, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly team. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager

10/10 Excellent

Carolina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our overall stay! We traveled with younger kids and our suite was perfect. I would recommend Lake Loiuse for its beautiful scenery, quietness and friendly staff. That said there is not much activites for families qith kids under 7yrs of age, specially whe. Alot of the trails were closed due to the icy pedway conditions. We still made it worth our stay, travelled to Banff and enjoy the outtings.
Stayed 2 nights in Apr 2024
Response from Karen on 3 May 2024
Dear Valued Guest, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are happy to know you had a great stay, and enjoyed our newly renovated accommodations, facilities and especially the friendly staffs. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager

8/10 Good

Stella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed stay. We found the place very easily. The staffs are very friendly.
Stayed 2 nights in Apr 2024
Response from Sami - Manager On Duty on 3 May 2024
Dear Stella,Thank you for taking the time to share your feedback with us.We are pleased to know you enjoyed your stay with us, especially in regards to our friendly employees. We will be sure to pass along your kind words to them. They will be so thrilled to learn that they made a lasting impression on your stay.Thank you once again for taking the time to share your feedback with us, we look forward to welcoming you back in the near future.

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They have a nice swimming pool and hot tubs. Good food at the restaurants
Stayed 1 night in May 2024
Response from karen on 3 May 2024
Dear Allan, Thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed a comfortable stay, along with our facilities such as restaurants and pool area. Your feedback is greatly appreciated and we hope to welcome you back in the near future! Karen Assistant Front Office Manager

10/10 Excellent

DHARMINDER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sami - Manager On Duty on 3 May 2024
Dear Dharminder,Thank you for taking the time to share your feedback with us. It is great to hear that you enjoyed your overall stay at the Lake Louise Inn.Thank you once again for taking the time to share your feedback with us, we look forward to welcoming you back in the near future.

10/10 Excellent

Claire

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
we liked the hot chocolate
Stayed 2 nights in Apr 2024
Response from Michal Srbecky - Front Office Manager on 2 May 2024
Dear Claire, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

4/10 Poor

Destiny

Liked: Staff & service
Disliked: Property conditions & facilities
Our bathtub had mold & the room looked very old. I’d recommend not staying in the rooms unless you book deluxe.
Response from Sami - Manager on Duty on 1 May 2024
Dear Destiny,Thank you for taking the time to share your feedback with us.I would like to start off by apologizing for your recent stay with us, and for the fact that we fell short in terms of cleanliness. This is not the level of service we aim to provide our guests with. I can appreciate that this really put a negative aspect on your stay. Please know that I will be following up with our housekeeping department to ensure this is brought to their attention and corrected. Also, I am disappointed that you did not like the appearance of your accommodations. Although not all rooms are renovated, we have many that are and with more being scheduled for completion in the near future. Thank you again, for taking the time to share your concerns with us. We look forward to welcoming you back with more exemplary standards.

10/10 Excellent

wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was a wonderful stay will come again
Stayed 1 night in Apr 2024
Response from Michal Srbecky - Front Office Manager on 27 Apr 2024
Dear Wayne, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay and a great price! Good location and friendly staff. I would return and recommend...
Stayed 3 nights in Apr 2024
Response from Michal Srbecky - Front Office Manager on 24 Apr 2024
Dear Joseph, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

10/10 Excellent

Rena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Apr 2024
Response from Sami- Manager On Duty on 24 Apr 2024
Dear Rena,Thank you for taking the time to share your feedback with us. It is great to hear that you enjoyed your overall stay at the Lake Louise Inn.Thank you once again for taking the time to share your feedback with us, we look forward to welcoming you back in the near future.

10/10 Excellent

Avinash

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great location with plenty of parking. they have amazing in house restaurants for breakfast and dinner
Stayed 1 night in Apr 2024
Response from Nataly - Manager on Duty on 24 Apr 2024
Dear Avinash, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. I am glad to know you also enjoyed our very convenint location as well as our Restaurants! We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

8/10 Good

Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location and view
Stayed 1 night in Apr 2024
Response from Karen on 23 Apr 2024
Dear Tom, Thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed a comfortable stay, along with our facilities. Your feedback is greatly appreciated and we hope to welcome you back in the near future! Karen Assistant Front Office Manager

10/10 Excellent

Emmanuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to go around the lakes, love the place.
Stayed 2 nights in Apr 2024
Response from Sami - Manager on Duty on 22 Apr 2024
Dear Emmanuel,Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us.It is great to hear that you enjoyed your overall stay at the Lake Louise Inn, and that you found the location to be as great as we do. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the most lovely front desk staff I’ve had in a while! Great location, great value, will stay again.
Stayed 1 night in Apr 2024
Response from Sami - Manager on Duty on 22 Apr 2024
Dear Alexandra,Thank you for taking the time to share your feedback with us. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly employees. We will be sure to pass along your kind words to them. They will be so thrilled to learn that they made a lasting impression on your stay. Thank you once again for taking the time to share your feedback with us, we look forward to welcoming you back in the near future.

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kitchen made this a no brainer as with a little forethought we picked up essentials and could avoid overpriced restaurants.
Stayed 1 night in Apr 2024
Response from Michal Srbecky - Front Office Manager on 21 Apr 2024
Dear April, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

10/10 Excellent

AKSHAY

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay and very clean!
Stayed 3 nights in Apr 2024
Response from Michal Srbecky - Front Office Manager on 20 Apr 2024
Dear Akshay, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional and helpful staff.
Stayed 1 night in Apr 2024
Response from Sami - Manager on Duty on 18 Apr 2024
Dear Richard,Thank you for taking the time to share your feedback with us.It is great to hear that you enjoyed your overall stay at the Lake Louise Inn, especially in regards to our friendly employees. I will be sure to pass along your kind words to our team. Thank you once again for taking the time to share your feedback with us, we look forward to welcoming you back in the near future.

2/10 Terrible

Dyna Riza

Disliked: Cleanliness, staff & service, property conditions & facilities
None.One of the front desk staff is not being polite during our check in when we asked for upgrade of our room just immediately turn us down.
Stayed 1 night in Feb 2024
Response from Karen on 14 Apr 2024
Dear Dyna Riza, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We are disappointed to learn that your stay with us fell below expectations. We sincerely apologize for how you feel in regards to the employee interacted with you. We appreciate you taking the time to share these concerns, so we can review them with our team to assist in correcting this type of concern. We value your feedback and hope you enjoyed the rest of your time in the Canadian Rockies. Karen Assistant Front Office Manager

8/10 Good

Daryll

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all excellent stay only reason it was de-rated a star is because we were right beside the stairs and could hear people up and down the stairs. I’m assuming kids and families going to the pool so no fault of anyone just bad placement. I will definitely stay here again.
Stayed 1 night in Apr 2024
Response from Karen on 14 Apr 2024
Dear Daryll, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We are disappointed to learn that your stay was not up to standards. We sincerely apologize for the inconvenience you encountered in regards to your accommodations. This is not the level of service we aim to provide our guests with and apologize for the impact this had on your stay. Our goal is to ensure all of our guest have a comfortable and relaxing stay. We do wish that we had the opportunity to rectify the issues you have encountered while you were in residence with us, in order to ensure your satisfaction. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager

8/10 Good

Yves

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Efficient, friendly and efficient staff.
Stayed 5 nights in Apr 2024
Response from Sami-Manager On Duty on 14 Apr 2024
Dear Yves,Thank you for taking the time to share your feedback with us.It is great to hear that you enjoyed your overall stay at the Lake Louise Inn, especially in regards to our friendly employees. We will be sure to pass along your kind words to them. They will be so thrilled to learn that they made a lasting impression on your stay. We value your feedback and hope you enjoyed the rest of your time in the Canadian Rockies, and we look forward to welcoming you back.

8/10 Good

Nicole

Stayed 5 nights in Apr 2024
Response from Sami - Manager On Duty on 5 May 2024
Dear Nicole,Thank you for taking the time to share your feedback with us. It is great to hear that you enjoyed your overall stay at the Lake Louise Inn.Thank you once again for taking the time to share your feedback with us, we look forward to welcoming you back in the near future.

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sami - Manager on Duty on 13 Apr 2024
Dear Richard,Thank you for taking the time to share your feedback with us. It is great to hear that you enjoyed your overall stay at the Lake Louise Inn.We value your feedback and hope you enjoyed the rest of your time in the Canadian Rockies, and we look forward to welcoming you back.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, had great restaurants and indoor pool and hot tubs were very well kept. Staff was friendly and helpful.
Stayed 6 nights in Feb 2024
Response from Michal Srbecky - Front Office Manager on 11 Apr 2024
Dear Renee, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

10/10 Excellent

Ibrahim, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Check-in & staff
Stayed 1 night in Apr 2024
Response from Sami - Manager on Duty on 10 Apr 2024
Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us.I am pleased to know you enjoyed your stay with us, especially in regards to our friendly employees. I will be sure to pass along your kind words to them. They will be so thrilled to learn that they made a lasting impression on your stay. Thank you once again for taking the time to share your feedback with us, we look forward to welcoming you back in the near future.

10/10 Excellent

Chelsea

Travelled with family
Lots of different room types and sizes to accommodate large groups/families.
Stayed 5 nights in Apr 2024
Response from Nataly - Manager on Duty on 9 Apr 2024
Dear Chelsea, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 Excellent

Hoa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024
Response from Sami - Manager on Duty on 7 Apr 2024
Dear Hoa,Thank you for taking the time to share your feedback with us. It is great to hear that you enjoyed your overall stay at the Lake Louise Inn.We value your feedback and hope you enjoyed the rest of your time in the Canadian Rockies, and we look forward to welcoming you back.

10/10 Excellent

Tasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was conveniently located and the staff were always friendly and helpful. There were complimentary snow shoes available and the food was average in the restaurant. We plan to return.
Stayed 2 nights in Apr 2024
Response from Michal Srbecky - Front Office Manager on 6 Apr 2024
Dear Tasha, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future!

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service we have experienced in many years. Everyone was so polite and courteous. Food was excellent but off-peak season limited options at times. Close to the ski resort. We were very pleased with our decision to stay at Lake Louise Inn.
Stayed 4 nights in Mar 2024
Response from Sami - Manager on Duty on 5 Apr 2024
Dear Jason,Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us.I am pleased to know you enjoyed your stay with us, and that you found the location to be one of the highlights of your trip. Also, I am happy to hear that you have nice experence in regards to our friendly employees and the food in our hotel. I will be sure to pass along your kind words to them. They will be so thrilled to learn that they made a lasting impression on your stay. Thank you once again for taking the time to share your feedback with us, we look forward to welcoming you back in the near future.

8/10 Good

Guang

Liked: Cleanliness, staff & service
The Hotel is a bit old but the large swimming pool is a plus.
Stayed 2 nights in Mar 2024
Response from Michal Srbecky - Front Office Manager on 6 Apr 2024
Dear Guang, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

6/10 Okay

Francine

Disliked: Staff & service
I had covid and asked to delay my stay expedia was unhelpful with this request
Stayed 2 nights in Apr 2024
Response from Michal Srbecky - Front Office Manager on 7 Apr 2024
Dear Francise, I'm sorry to hear that Expedia were not able to accommodate your request. Please don't hesitate to contact Lake Louise Inn directly next time - we can offer more flexibility.

10/10 Excellent

Julian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat and tidy
Stayed 4 nights in Mar 2024
Response from Michal Srbecky - Front Office Manager on 4 Apr 2024
Dear Julian, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

8/10 Good

Loren, St Albert

Liked: Staff & service
Rooms could be cleaner. There was left over used dental floss on the bathroom counter. Overall the facilities are starting to show their age. Very convenient to the ski resort and free shuttle bus service to the Hill.
Stayed 2 nights in Apr 2024
Response from Duty Manager on 5 Apr 2024
Hello Loren, Thank you for taking the time to share your feedback with us. I want to apologize for the fact that your stay fell short of cleanliness. This is not a standard we want to uphold. I will be sure to pass this concern along to our housekeeping department. Thank you for staying with us, and we look forward to welcoming you back very soon. Thank you, Justin - Manager on Duty

8/10 Good

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Main lodge area was great. Kids enjoyed the pool and good choice of restaurants onsite. Big shopping area directly opposite. Centrally located for ski hill and the lake.
Stayed 2 nights in Mar 2024
Response from Manager on Duty - Sami on 3 Apr 2024
Dear Stephanie,Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us.I am very glad to hear that you enjoyed your stay with us and that you had a chance to enjoy the pool as well as restaurants in our hotel. We value your feedback and hope you enjoyed the rest of your time in the Canadian Rockies, and we look forward to welcoming you back.

4/10 Poor

Sachin

Travelled with family
Not worth the money…very dated and dirty rooms despite paying for a deluxe upgrade. I stayed on other motels/inns half the price in surrounding areas for half the price and found them to be much better value
Stayed 2 nights in Mar 2024
Response from Manager on Duty - Sami on 3 Apr 2024
Dear Sachin,Thank you for taking the time to share your feedback with us.I am disappointed that you did not like the appearance of your accommodations. Although not all rooms are renovated, we have many that are and with more being scheduled for completion in the near future. Thank you again, for taking the time to share your concerns with us. We look forward to welcoming you back with more exemplary standards.

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and location was great
Stayed 1 night in Mar 2024
Response from Manager on Duty - Sami on 3 Apr 2024
Dear Karen,Thank you for taking the time to share your feedback with us. I am very happy to hear that you enjoyed your stay with us, and that you found the location to be one of the highlights of your trip. I will also be sure to pass this along to our housekeeping team regarding their good room service.Thank you once again for taking the time to share your feedback with us, we look forward to welcoming you back in the near future.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Inn with excellent amenities!
Stayed 2 nights in Mar 2024
Response from Manager on Duty - Sami on 3 Apr 2024
Dear Karen, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are happy to know you had a great stay, and enjoyed our accommodations and facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

6/10 Okay

Jennifer, Edmonton

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I thought the room furnishings did show a lot of wear. The price is a good bargain for Lake Louise.
Stayed 1 night in Mar 2024
Response from Karen on 3 May 2024
Dear Jennifer, thank you for choosing the Lake Louise Inn and for taking the time to review your stay. We are sorry to learn that you were dissatisfied with the accommodations provided. Although not all rooms are renovated, we have recently completed renovations with many more planned for the near future. Your review is important to us and we thank you for sharing your feedback. Karen Assistant Front Office Manager

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic and friendly service!
Stayed 1 night in Mar 2024
Response from Sami - Manager on Duty on 1 Apr 2024
Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us.We are pleased to know you enjoyed your stay with us, especially in regards to our friendly employees. We will be sure to pass along your kind words to them. They will be so thrilled to learn that they made a lasting impression on your stay. We value your feedback and hope you enjoyed the rest of your time in the Canadian Rockies, and we look forward to welcoming you back.

10/10 Excellent

Tassio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Sami - Manager on Duty on 3 Apr 2024
Dear Tassio,Thank you for taking the time to share your feedback with us. I am very happy to learn that you enjoyed your overall stay and that your accommodations met all of your needs. Thank you once again for taking the time to share your feedback with us, we look forward to welcoming you back in the near future.

10/10 Excellent

Loulou

Stayed 1 night in Mar 2024
Response from Michal Srbecky - Front Office Manager on 20 Apr 2024
Dear LouLou, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

10/10 Excellent

Gobert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Minutes away from the lake. Also has indoor pool for the kids and food too.
Stayed 1 night in Mar 2024
Response from Michal Srbecky - Front Office Manager on 31 Mar 2024
Dear Gobert, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

10/10 Excellent

Hardeep

Stayed 4 nights in Mar 2024
Response from Sami - Manager on Duty on 19 Apr 2024
Dear Hardeep,Thank you for taking the time to share your feedback with us.It is great to hear that you enjoyed your overall stay at the Lake Louise Inn.Thank you once again for taking the time to share your feedback with us, we look forward to welcoming you back in the near future.

6/10 Okay

Sarah Marie

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
The three hot tubs and pool were great. Our room wasn't given any care for at least one day which was not ideal since we ran out of towels. The floor of the room was freezing cold, which was awful at times.
Stayed 5 nights in Mar 2024
Response from Michal Srbecky - Front Office Manager on 31 Mar 2024
Dear Sarah Marie, thank you for choosing the Lake Louise Inn and for taking the time to share your experience. We are disappointed to learn that your stay fell below expectations. We sincerely apologize that you did not feel that you received an appropriate value. We value your feedback and hope we can welcome you back for a stay more exemplary of our standards.

8/10 Good

Yauheni, Fort McMurray

Stayed 1 night in Mar 2024
Response from Michal Srbecky - Front Office Manager on 19 Apr 2024
Dear Yauheni, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.