Charming to look at with the staff pleasant at check in. Room cleanliness a question. Clothes in drawers came out with hair and dirt on them, bathroom shower partially broken for entire stay, 13" television, very slow internet, many steep stairways to maneuver to get to most rooms.
There is a rule book about 2" thick that explains multiple times that you are under video surveillance at all times when out of your room. Add on fee's apply to everything including the use of the heating. The kitchen furnishings are bare bones as well and severely dated. Plan on using the same towel for the week and you only get 1 roll of toilet paper to use so go #2 sparingly.
If you are looking for a place close to Lake Como and are willing to forego the amenities of a traditional hotel, then maybe this is the place for you. The views are great, the accommodation is fair.