The property is not 5*, not 4*, not 3*.
The apartment is tiny, with low ceilings, many stains/dirty spots on the sofa,
no table lamps on the 3rd floor in the second bedroom, bad mattresses/pillows/linens,
the messy wires all around TV sets ...etc.
There is no concierge at all.
We had to wait for 40 minutes on a very busy street with our car before the manager showed up to let us in the garage.
Nobody answered the phone during this time (5 pm Saturday).
I went to the apartment, but nobody opened the door there either.
When the manager finally arrived, he said that he gave our apartment to another guest. He did not ask his name before checking him in!???
The guest used the shower and the toilet, and there was nobody on duty to clean the mess. So it took another 30 minutes before the place was prepared for us.
Needless to say, our stay in Annecy was ruined, and we had to find another hotel to stay in. We moved out a day earlier.
I wrote to Expedia about our problems, but nobody got back to me so far.
I am deeply upset with the Expedia putting such a terrible property as a 5*, charging premium rates, and totally ignoring our complaints.