Laguna del Tule

The staff was very helpful and cordial at all times.

We had a wonderful stay at Hotel Mousai From the moment we arrived, the front desk staff, bell service, and restaurant team provided excellent, attentive service that made us feel welcomed and well cared for. The property itself is beautiful and offers a relaxing, enjoyable atmosphere. On another note, we were disappointed by the persistent push to attend the 75-minute presentation. We kindly told Alejandro multiple times that we weren’t interested, yet he continued to text us, even saying this was how he fed his children. The next morning, we ran into him again and were met with the same pressure despite our clear “no.” We also noticed a slight decline in service once it was known that it was our last day. Overall, the hotel is stunning, and we would definitely recommend it and hope to return in the future. We just hope future visits are free from the overly aggressive sales approach.

Great resort. The service is exceptional. Every person wants to do anything and everything to make your stay enjoyable, easy, and safe. They are focused on your comfort and always wanting to please. The heated infinity pools are amazing. The beach does have rocks so get swim shoes. Only two restaurants allow kids but they have kids club so parents can enjoy dinner at the other restaurants. Amazing experience. Highly recommend