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"Great hotel in good area at Kalim Beach. Excellent value fur money. Good pools, good gym, nice staff. Was given a complimentary room upgrade on arrival. Will come back again! "

"Wonderful views , amenities and staff are wonderful- also perfect distance from the beach and activities "

"It’s an amazing property. Great Thailand experience. The staff is wonderful. I especially must give an exceptional review for Reena our tour guide from the hotel. We had a great experience. The only problem that we experienced is the trolley situation. The resort is large so I would suggest have the trollies going around more often. Otherwise it was perfect "

"The staff here are literally the best. I stayed at 6 of the 5 star resorts in patong and I can say this is the best by far. Adult pool is my go to, but they put out a floating walkway that kids run across in the main pool. It’s quite amusing to watch. This hotel holds movie event, foam events and so much more. Every night is different. It’s heaven. I won’t stay anywhere else if I can help it"

"The view was not good, but they offered me another room once i made it known, to compensate. I declined, too much trouble to move."

"We recently stayed at Banyan Tree Phuket in a two-bedroom pool villa and unfortunately, the experience did not meet the expectations of a 5-star resort at this price point. The villa felt outdated, particularly the bathrooms, and overall lacked the level of comfort and refinement we expected. Basic details were missing — for example, only one bath towel per person was provided, and pool towels (both in-villa and at the main pool) were very worn, with visible threads coming out. The toilet did not work. Service recovery felt inconsistent. After raising concerns about breakfast, we were offered a much nicer, quieter alternative location for “special guests,” which was excellent — but it was unclear why this wasn’t offered from the start. Similarly, after further complaints, we were offered to move villas for the last two nights, but no proactive support was provided to facilitate the move, making it impractical for our family. Food quality was another disappointment. Room service and poolside options were very basic — for example, chicken nuggets appeared to be of low supermarket quality, with poor presentation. The main pool is beautiful, but sunbeds are outdated with worn mattresses and old towels. The beach club requires a shuttle and felt crowded and loud, lacking a relaxing atmosphere. Overall, this stay fell significantly below our previous experiences with the Banyan Tree brand (such as Bali and the Maldives), and did not reflect the level of luxury we expected. "

"The property is very nice but too much walking up and down the stairs "

"Breakfast had a great variety and was plentiful. We loved the proximity to the beach and we enjoyed the infinity pool."

"Great resort for families. Family area just renovated. Staff incredibly friendly. Would stay here again. "