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Reviews of Nova Samui Resort

3.5 out of 5
Nova Samui Resort
147/3 Moo 2, Chaweng Beach, Boh Phut, Koh Samui, Surat Thani

Reviews

7.2

Good

Rating 10 - Excellent. 76 out of 420 reviews" "
Rating 8 - Good. 184 out of 420 reviews" "
Rating 6 - Okay. 114 out of 420 reviews" "
Rating 4 - Poor. 27 out of 420 reviews" "
Rating 2 - Terrible. 19 out of 420 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

3.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Valentin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night
For just one night the amenities were completly functional and the staff really friendly and approchable
Stayed 1 night in Jan 2020
Response from Wanna on 31 Jan 2020
Thank you for your reviews

6/10 Okay

peter

Liked: Cleanliness
Shame resort empty
Nice good value resort shame it was empty only half a dozen couples resulting in none or poor servics operating
Stayed 8 nights in Nov 2019
Response from Wanna on 14 Nov 2019
thank you for your review

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Wifi awful, it says something when even the shacks on the beach had better. Pool area and pool bar looked derelict, nobody ever stayed around it long enough. We are not normally beach people we prefer a good pool which was the main reason i chose the Hotel for the stunning pool, It was so depressing we ended up on the beach every day. The pool Waterfall !!! as in the Hotel photos never worked, when i asked about it they said not enough people, so we weren’t important enough to turn it on !!! no atmosphere whatsoever we felt like we didn’t belong. Breakfast not worth paying extra for , Staff need better training in food hygiene, food left uncovered to flies and not by the guests, by the staff. Bathroom grotty, shower curtain black mould , never ever had hot water in the sink, Legionella risk. Shower plug hole Disgusting black slime and hair very bad drain smell coming up from it. I tried to get hold of Expedia to change Hotel but to no avail. Spent all our time out of the Hotel because it was so depressing. Was more of a Motel, certainly Not a Resort. All in all a complete waste of hard earned money, a very disappointing stay, i could of cried. I might add that my Family and i are well accustomed to Thailand and have travelled extensively around South East Asia and know what to expect. But This Hotel lacks in care and attention.
Stayed 14 nights in Jul 2019
Response from Wanna on 13 Aug 2019
Thank you for stay with us. We'll work hard to make our guests happy. Appreciated your feedback

6/10 Okay

Rodd

Liked: Cleanliness
Affordable. Short walk from all the action in Samui. Everything is dated and in need of some attention.
Stayed 1 night in Aug 2019
Response from Wanna on 6 Aug 2019
Thank you for stay with us. We’ll work hard to make our guests happy. Appreciated your feedback

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 1 night in Jun 2019
Response from Wanna on 10 Jun 2019
thank you reply

8/10 Good

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful pool close to downtown!
Pool was beautiful with poolside massage available. Rooms were beautiful, a little buggy at times. Breakfast is simple and a little expensive if you eat at the hotel. No elevator. Our room was at the top of several fights of stairs but cozy and clean! Walking distance to night market, waterfront and a big mall.
Stayed 2 nights in Mar 2019
Response from Wanna on 2 Apr 2019
we're appreciated for your reviews

8/10 Good

Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
goodn clean stay
pleasant stay good breakfast clean
Stayed 2 nights in Mar 2019
Response from Wanna on 1 Apr 2019
Thank you for your reviews

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Definitely over rated. Was not impressed Very old hotel needs upgrading.
Stayed 7 nights in Feb 2019
Response from wanna on 28 Feb 2019
thank you for your reviews

8/10 Good

RAJEEVA RAJ

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property but room wasn't so nice.
Satisfactory stay. The room allotted was ill designed. The room door opened n banged into the WC. The toilet was barely wide enough to move around. Clean and located centrally
Stayed 2 nights in Jan 2019
Response from Wanna on 3 Feb 2019
we're appreciated for your reviews.

2/10 Terrible

LEO, Vancouver Canada

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
far away from the center... lots of stairs to walk to the room.. you must take shower when you arrive each time
Stayed 3 nights in Nov 2018
Response from Wanna on 22 Nov 2018
Thank you for you reviews

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money hotel ...
Really nice staff. Great pool. Good free breakfast. 8 mins from town & 15 from beach. Overall ... Really good value for money ..
Stayed 4 nights in Nov 2018
Response from Wanna on 15 Nov 2018
we're appreciated for your reviews

6/10 Okay

Ivan

Stayed 2 nights in Jul 2018
Response from Wanna on 30 Jul 2018
I can not see your reviews

8/10 Good

David, New Zealand

Liked: Staff & service, property conditions & facilities, room comfort
Nova Samui April 2018
There are two plus points for this hotel! Firstly the pool is fantastic and secondly the staff are so very friendly and helpful. The superior room which I stayed in was nice and had everything I needed. Although the furniture is a little dated. The air conditioning could use an upgrade to make the room a little cooler, but that is my personal choice. Also the breakfast is very basic with only three hot items available on most days, which was was not to my personal taste. I did complain about the cleanliness of the bathroom and that was promptly attended to, although it was a basic clean but acceptable. The hotel is located about a 5 minuet walk from the main shopping mall and 10 minuets from the beach. Overall, I really enjoyed my stay and would definitely return again.
Stayed 9 nights in Apr 2018
Response from peter on 22 Apr 2018
Thank you for stay with us We'll work hard to make our guests happy and thank you to letting us know. Appreciated your feedback.

8/10 Good

Tracy

Liked: Staff & service, room comfort
Iovely grounds
Stayed here a few times. Gardens and grounds stunning. Pool lovely and kept clean Expensive to drink at pool bar Rooms especially bathrooms require a massive clean up Will definitely stay again
Response from Peter on 1 Apr 2018
Thank you for stay with us. We'll work hard to make our guests happy and thank you to letting us know. Appreciated your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellant hotel, friendly staff. Hotel just far enough from all the noise yet easy to get into towm
Stayed 16 nights in Feb 2018
Response from Peter on 15 Mar 2018
Thank you for stay with us. Appreciated your feedback.

10/10 Excellent

Carol, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Having stayed here 2 years ago we knew what to expect, it's a very friendly welcoming place
Stayed 7 nights in Feb 2018
Response from Peter on 5 Mar 2018
Thank you for stay with us. We'll work hard to make our guests happy. Appreciated your feedback.

6/10 Okay

Adam

Liked: Staff & service
Lovely grounds but has some issues
Nova Samui is located inland, maybe 10 to 15 mins walk from the beach if you go through the shopping centre which is only a few minutes away. The rooms are nice and large but have noisy floor boards so if you are in a downstairs room, this might be a problem. The Welcome Inn with Dave and Porn's local knowledge is only 1 minute away and well worth stopping off at. The internet is a little flaky and you have to login every day on every device with a new code. The pool is nice however there is very little shade, no parasols at all so everyone is clumped around on an unused massage platform trying not to burn. The staff are friendly and breakfast is about average. As it is built into a hillside, there are many steps, 2 flights to reception and another to the pool and then more to the rooms. All in though, price, location, amenities etc it's value for money.
Stayed 3 nights in Feb 2018
Response from peter on 12 Feb 2018
Thank you for stay with us. We'll work hard to make our guests happy. Appreciated your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017
Response from Peter on 29 Jul 2017
Thank you for stay with us. We'll work hard to make our guests happy. Appreciated your feedback.

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ticks my boxes
4th visit very comfortable and reasonably priced - great staff always make me feel welcome. Great pool and lovely grounds.
Stayed 9 nights in May 2017
Response from Peter on 29 Jul 2017
Thank you for stay with us. We'll work hard to make our guests happy. Appreciated your feedback.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
No lift
We booked Hill room assuming to get a good view. But the room is on 6th floor with no lifts. Too many mosquitoes and quite old furniture
Response from Peter on 17 Apr 2017
Thank you for stay with us. We'll will work hard to make our guests happy. Hotel have only 2 floor. Thank you to letting us know. Appreciated your feedback.

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mountain side hotel
The grounds of this place were very well manicured, very pleasant to look at.
Response from Peter on 24 Mar 2017
Thank you for stay with us. We'll work hard to make our guests happy. Appreciated your feedback.

8/10 Good

alan, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3rd stay here for me - good value
The hotel is set on a hillside - so if you have any mobility problems request a room closer to the pool / reception - I stayed in room 452 junior suite a bit higher up the hill than last time but I managed the steps Staff are great and friendly and absolutely no issues staying here - as usual I hired a motor bike from the travel agents across the road at a very reasonably price 10 /15 minute walk to bars and restaurants
Response from Peter on 20 Dec 2016
Thank you for stay with us. We'll work hard to make our guests happy. Appreciated your feedback.

4/10 Poor

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a good hotel
I suggest that anybody that is not a mountaineer gives this resort a wide berth ! Stairs and then more stairs and then more stairs ! Apparently this place has recently been taken over ? Whoever owns it they need to be spending some time on giving rooms etc a good makeover. The only good thing that can be said about this place is that it has a great pool ! Everything needs upgrading ! I won't be staying here again, there are better places to stay nearby.
Response from General Manager on 5 Dec 2016
Thank you for letting let us know. We'll work hard to make our guests happy. We're sorry if you unhappy. Appreciated your feedback.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value
great value
Response from General Manager on 26 Nov 2016
Thank you stay with us, We'll work hard to make our guests happy. Appreciated your feedback,

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, clean and ideal
A nice resort that is off the track a bit but it's only 5-10mins walk away from Chewang bars etc. ideal spot for nearby food and services, which are cheaper than the main areas. Rooms are big enough and cleaned everday. Pool area is really good but sun is obscured by 430pm if that matters to you. Nice to get clean towels everyday for the pool. Not that impressed when I ate here but breakfast at Pens for 150bht is a good deal, and good here plus the wee shop across the road, next to 7/11 is great for a cheap but tasty lunch or dinner. Stayed here longer than expected - quiet and ideal.
Response from General Manager on 26 Nov 2016
Thank you for stay with us, We'll work hard to make our guests happy. Appreciated your feedback.

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was very satisfying in terms for the price we paid for. The staff were exceptionally helpful and friendly. However there were a few areas that we believe that could be improved. 1. It would be great if the hotel could inform of the incredibly long stair case we have to climb to reach our room. It was very daunting for us after a long transfer from Surat Airport. 2. WiFi access was a tad troublesome as we had to get daily passwords for one time usages and believe me to climb down 120 steps and back up for a code slip, I chose to skip the WiFi. 3. Of course with balcony access and the greenery with it means besides us, we had blood sucking friends joining us. Of course it is of no fault of the hotel but it would be much appreciated if mosquito coils could be provided. Overall the stay was great as we had local friends to bring us around and the hotel was situated very conveniently to all the food places and also the beach. Many many great food near the hotel. Would recommend this place but would tell my friends to bring some form of repellant on their own in advance. Or else keep the door shut to prevent unwanted suckers
Response from General Manager on 31 Oct 2016
Thank you for stay with us. We'll work hard to make our guests happy. Appreciate your feedback.

8/10 Good

Keith, New Zealand

Liked: Cleanliness, staff & service
Not bad considering booking it while on special.
Great staffs, air-con in room not working properly and told the staff. Come straight away and fixed it with in half and hour. Time to time, due to the location of the hotel in the island, can have unpleasent smell if you are outside.
Response from Peter on 18 Oct 2016
Thank you for stay with us. We'll work hard to make our guests happy. Appreciated your feedback.

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
nice hotel close to street walking and the beach
The hotel was ok if you dont mind with service or cosy stay
Response from Peter on 22 Sept 2016
Thank you for stay with us.We'll work hard to make our guests happy. Appreciated your feedback.

10/10 Excellent

Ciprian, Romania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent hotel FOR a great Money value!
I can recomend this hotel with all my trust to Everybody !The staff is more than helpful ,cleaninless all over and true polițe Atitude !All my respect FOR The ladies from recepțion and housekeeping who are working precise ,Smooth and Fast!Super good food and fresh tastie breakfast !I Will definitively come Back there Even with a Triple budget I Will not Change this hotel FOR a more "fancier" now,after checking myself "fancy "is just to ripp YOU Off FOR that hotels ,being needed to spend big money in taxies because they re far from downtown and with poorer conditions ,Nova Samui being just 5 min walk to the mall and chaweng beach !God bless you guys !
Response from Peter on 11 Oct 2016
Thank you for stay with us. We'll work hard to make our guests happy. Appreciated your feedback.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Response from General Manager on 16 Sept 2016
Thank you for stay with us .We'll work hard hard to make our guests happy. Appreciated your feedback.

10/10 Excellent

Klara, London. UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay....
We had a great stay. Great staff...the ladies from reception are very helpful and always smiling. Our room was tidy and clean. Breakfast was good every morning. The hotel is got a very nice garden which you can walk true to your room.
Response from Peter on 6 Sept 2016
Thank you for stay with us. We work hard to make our guests happy. Appreciated your feedback.

8/10 Good

Gary, Oxford, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed hotel on the edge of all the action
The hotel is a great base for Chaweng. It is located on the side of a hill so some of the rooms require a but of hike to get too. Fortunatly we were near the front. The pool is nice and clean great for a cool down. Being on the lake it means to can escape the intensity of Chaweng when it becomes to much. There is a hotel shuttle into town but we found it fine to walk.
Response from Peter on 2 Sept 2016
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

pigeon backpack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
We loved this hotel, from the moment we arrived. We were greeted by the hotel staff and offered a cool refreshing drink and taken to our room. The bed was very comfortable and much appreciated after spending over four weeks in hostel dorm rooms. The pool was very nice, not over crowded and a pool bar available also The staff were very helpful and only a short walk to the nightlife.
Response from Peter on 1 Sept 2016
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Peter, Southsea, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for bars/restaurants & comfortable.
The Nova Samui is located just outside the main Chaweng centre but close enough to walk to the main area and the large shopping mall. Stayed twice - once in poolside room and once overlooking the lake. Both were excellent. Breakfast ok - fruit, cereal, sausage, Thai food, eggs cooked to order. I did get my own bacon cooked - no trouble. Two bottles of complementary water a day but I did supplement with my own also as you need to drink a lot - I stayed off the beer till the evenings.lol. Also bought a few bottles of my own beer and kept in the fridge. Raining one night and we wanted to go to Black Duck for Thursday night steak deal and used hotel bus which was very reasonable.
Response from Peter on 6 Jul 2016
Thanks you for stay with us. We work hard to make our guests happy appreciated you feed back.

10/10 Excellent

Alan , manchester uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second visit to Naval Samui - will go back
Located near Bar Ice on the Lake in Chaweng and a bit away from the beach hotels - beach and main bar/ restaurant area only a 10-15 walk and free shuttle bus runs every 30 minutes until 2200 which gets you to the rear of McDonalds by Tropical Mutphys in less than 5 minutes. Stayed in junior suite nearer to reception this time - no issues and very enjoyable stay - peaceful hotel although the noise from outside could be a bit loud for families with young children late at night although it certainly didn't bother me or stop me getting to sleep on the very comfortable bed Hired motor bikes from across the road at the travel agents and also booked a trip there no concerns about leaving my passport there
On behalf of management and staff would like to thank you for great compliments during stay with us. I will bring up your compliments to our staff. We work hard to make our guests happy and appreciate your feedback. I am wishing to welcome you again soon.

8/10 Good

Peter, Southsea, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel 10 minute walk to main street
Staff very good - very helpful and friendly. easy upgrade to a more convenient room for easier access for me.
Response from Peter on 6 Jul 2016
Thanks you for stay with us.We work hard to make our guests happy. Appreciated your feedback!

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort

8/10 Good

Tony, Scarborough, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3rd visit , close enough to town to walk and a great pool.
Response from Peter on 30 May 2016
On behalf of management and staff would like to thank you for great compliments during stay with us. I will bring up your compliments to our staff. We work hard to make our guests happy and appreciate your feedback. I am wishing to welcome you again soon.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

CHONG, Malaysia

Liked: Staff & service, room comfort
Bit far away from city center
Hotel is located about 500 meter away from city center, however they do provide pick-up services to town, swimming pool facilities couldn't be utilized as it open from 9am-6pm only

8/10 Good

Carol & Rob, Adelaide S A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were very happy with the location.
The whole experience was completely new for us & we thoroughly enjoyed it.

8/10 Good

Grandma & Pops, Hampshire, UK

Nice hotel close to shops, bars and restaurants
Problems with emails before arrival so could not arrange to be picked up at airport. No welcome drink on arrival. We arrived at 1000 and room was not available until 1400. Our hill room was quite nice. Not much shelf space so had to keep some gear in suitcases. Bathroom had just a shower and was small. Rooms are a little tired and require smartening up. The hotel does not appear to have enough towels. Sometimes we only had one bath towel and we always only had one hand towel. We were down to one bath towel only at one stage and had to ask for more towels. Breakfast was average, being Thailand would have expected more fruit, it was nearly always water melon and pineapple. If you have walking difficulties this is not the hotel for you. From the hotel entrance to our room was 100 steps.

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and well priced
Stayed here for 6 nights in a junior suite, the room was good with a large comfortable bed. The resort pool is very nice and sets a very relaxing mood, you can order cocktails from the pool bar and just chill in the sun
Pool
Walk to room

8/10 Good

Y, MY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and convenient
It's was a nice hotel and near the city centre. The price is cheap for this kind of hotel.

10/10 Excellent

Patricia, Seattle, Washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is built on a hillside so there are many steps to get to the rooms. I recently had a knee replacement & with no lift this was not the hotel for me. However Mt. Tu at reception was most helpful in getting me into a room on the pool level. (There were 100+ steps to get to my original room) so I appreciate all of his efforts. The hotel is beautiful, clean & modern. All staff were professional & concerned with guests comfort at all times. The resturant had a full menu & the spring rolls were great. A big thank you to Mr.Tu for all he did to make my stay pleasant & memorable.

8/10 Good

James, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding value
Great hotel and vey cheap

8/10 Good

trev n debs, Dirset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget hotel
This was our third stay at Nova Samui Resort, the last being 4 years ago. The location is just across the road from Bar Ice, which is a must visit place, the rooms are large, beds are the best ever and huge. Breakfast is served until 1030 am, but sometimes the selection of hot food varies, however the lovely lady egg chef always had a smile for us. The pool has recently been totally renovated and was spotless. The hotel offer a free complimentary mini bus transport to Chaweng otherwise you can hail A tuk tuk for 50 baht per passenger, liveried taxies charge 100 baht per passanger. Motorbikes cost from 200 baht per day. The staff at Nova Samui are the friendliest from the gardeners, the lovely room girls to the happy receptionists. The rooms are built on levels into the hillside so if you don't want a lot of steps, request a lower floor!

6/10 Okay

Tee, Kuala Lumpur, Malaysia

Disliked: Staff & service, property conditions & facilities, room comfort
Sleepless night with "Beep" sound for whole night
Allocated the room at the higher area and have to climb the staircase for more than 100 steps with 28" size luggage bag. At the midnight, suddenly "Beep" sound coming in the room. Searching around for the "Beep" sound, unplug the TV power but the sound still beeping and eventually contacted the front office. Unfortunately, the front office male staff said he's alone and cannot leave his position and hang up the phone. No choice and have to endure with the sound for the whole night and it's a ruin and sleepless night.

4/10 Poor

stephen, sydney

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
clean room
2nd time I've stayed there. seemed a little bit run down compared with 1st visit. had to pay for wifi which is fairly rare these days breakfast very ordinary unless you liked eggs and toast no bacon any day. chic sausage or baked beans on alternate days.

2/10 Terrible

Thayalan, Malaysia

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Disappointed :(
The first impression of the hotel was terrible; the hotel receptionist was not friendly at all. No greetings even a smile towards us. The receptionist (a local guy) was commenting bad about my hotel bookings whereby,according to him the total headcount that I have provided/booked earlier is wrong seems. He throws the booking copy (hotel's copy) and asked me to check.Finally, my booking was found correct and I have to manage the booking and get rooms (1 suite + 3 deluxe rooms) for my family members. The booking was correct and not even a courtesy 'Sorry' word from that guy.We were treated badly on the first day till we have to carry our luggage to our rooms.