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"The staff was awesome and the room was lovely."

"Clean and great and great location"

"Excellent stay from start to finish. The beds could be softer but everything else including the breakfast and restaurant food was great. Highly recommend. Be prepared for a small bathroom."

"Love this place."

"The Sofitel is attached to Terminal 5 thru a series of walkways and this makes it easy. You do not have to go outside in bad weather to access it from the airport. The hotel staff, restaurants, gift shop, room, toiletries, sheets all top notch. I just really enjoy the experience of friendly people ensuring your stay is superior. This is the place."

"The staff were amazing. The room was very clean & quiet. I was glad of the air conditioning. Will stay again."

"Stayed here many times the location and view of tower bridge are amazing. Whilst the rooms are a little tired and need a refurb the hotel is very clean. All the staff are friendly and helpful and the bar restaurant on the first floor is excellent."

"Excellent as always, clean, friendly service and excellent restaurant ."

"clean and quiet.good restaurants. near shopping and tourist area."